11273 Courses

Target Audience This course is ideal for customer service representatives, team leaders and front-line staff who would like to improve and broaden their customer service skills. Duration 1 Day Course Overview This course is designed to provide participants with the essential skills and strategies to deliver exceptional customer service in any industry or context. Through a blend of interactive sessions, practical exercises, and real-life scenarios, participants will learn how to effectively communicate, handle challenging situations, build strong customer relationships, and create memorable service experiences. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Apply effective communication techniques to enhance customer interactions. Use problem-solving skills to handle challenging customer situations with confidence. Build and maintain positive customer relationships to foster loyalty. Implement strategies to create memorable customer service experiences.

Target Audience Mentors of business professionals, leaders & executives who are undertaking personal and professional development. Duration 3hrs Course Overview This course is designed to equip mentors to effectively guide their mentees through their development program. It provides mentors with insights into the mentoring program structure, expectations of mentors and mentees, and techniques for fostering a constructive and development-focused relationship. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Follow the structure and meet the objectives of the organisation’s mentoring program. Apply effective strategies for building a productive mentoring relationship. Confidently facilitate development-focused conversations and activities. Support mentees in creating and implementing action plans.

Target Audience Business professionals of all levels who are undertaking menteeship as part of their personal and professional development. Duration 1 Day Course Overview This course prepares mentees to actively engage in the mentoring process that supports their development. It provides mentees with insights into the mentoring program structure, expectations of mentors and mentees, and strategies to maximise their learning and development outcomes. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Participate fully in the mentoring program and meet the expectations of mentees. Build a strong relationship with your mentor. Optimise the value from development-focused conversations and activities with your mentor. Collaboratively develop action plans, and grow through their implementation.

Target Audience Business professionals, leaders & executives aiming to develop their awareness of, and connection to self and others in complex or ambiguous contexts. Duration 1 Day Course Overview Adaptive social and emotional skills enable individuals to build social connections and regulate their emotions effectively in order to work well with others in an evolving organisational context. This involves strengthening emotional intelligence and shifting their mindset to become open, collaborative and focussed on forming value-driving partnerships. This course is designed by highly qualified learning design experts, assisted and guided by a Doctoral & Masters level leadership team. Working closely with subject matter leaders with extensive domain experience, this course is built on sound academic rigour and applied real world experience. Run in a cohort-based, activity-led format, it goes beyond theory to provide practical methods and frameworks that you can immediately apply in your workplace. Key Outcomes Exploring your own Emotional Intelligence Identifying common ground Gaining trust, respect and commitment Applying assertive techniques to manage and resolve conflicts

RYA Competent Crew or Day Skipper - £770 A five day practical course which can accommodate both Day Skipper and Competent Crew candidates, depending on ability and course requirements. We familiarise you with the yacht and spend the week port hopping whilst you gain experience and work towards your qualification. Competent Crew - An ideal way to develop your skills and to start to become an active crew member capable of contributing to the running of a boat. Course content includes learning how to steer the boat, what the sails do, knot-tying, basic seamanship principles and safety procedures. Day Skipper - Putting Day Skipper level theory into practice and taking command of both the boat and crew, you will also learn learn basic engine checks. This includes building on previous experience and developing new skills for close quarter manouevring, handling under power and sail, day navigation, with some night hours.   RYA Coastal Skipper / Yachtmaster™ Preparation - £770 A five day practical course for Coastal Skipper or preperation Yachtmaster™ candidates, this course will build and refine your skills and knowledge, including your planning and skippering for passages with pilotage at day and night, boat handling and safety and emergency procedures. If you are looking to gain the Yachtmaster™ Offshore or Coastal Certificate, please let us know and we will arrange an examiner for you. We cannot over emphasise the need for personal preparation for this exam; your theory knowledge should be instinctive and you should exercise safe practices and judgment without being too overcautious. Primarily you will be examined on your ability to be a good skipper. Our emphasis during this course is consolidate all that you have already learned and fine tune any areas that need improvement. You will be expected to be fully skilled in the following areas: communication with crew members, confident and competent boat handling, high standard chart work and navigation, safety briefings and procedures, radio communication, meteorology skills. Our current school boat is the modern 2017 Dufour 382, a fantastic boat to learn and develop your knowledge on; with her spacious deck layout,dual helm and on-deck plotter, she is easy to handle in close and open quarters. We pride ourselves on providing a comfortable, enjoyable sailing experience and guarantee all students their own cabin.   Facilities on-board include: • Dual helm • Heating • Fridge • Two toilets each with hot water and showers • Three cabins • Television and radio • Charging points for mobiles • On-deck chart plotter and radar   We carry out a deep clean before every course and provide fresh linen and towels. Operating along the picturesque South Devon coast, we venture to prime local cruising locations such as Torbay, Dartmouth, Salcombe and Plymouth. Marinas feature as a daily stop, providing time to reflect and partake in shore-side activities. Our aim is to provide safe fun on the water, allowing you to develop your skills and knowledge in a safe and friendly environment. We use a 3:1 students to instructor raitio, which allows our experienced RYA instructors to tailor courses to the various levels and needs on board, and deliver at a managable pace. Navigation is taught using traditional charting techniques along with electronic methods using E-Series Raymarine chart plotters and Radar. All course prices include accommodation on board, meals for the duration of the course, fuel and mooring fees, and the provision of fresh linen and towels.Waterproofs are available upon request.

Leading mental health for supervisors, team leaders and managers is about leading your team and mental health first aiders to a healthy productive way, increasing respect, getting a mutual understanding for todays and tomorrows workforce.

Let us demystify photo editing & show you how to reveal all the detail and drama in your images! Processing an image should be fun, quick and easy. Join us for 3-days and we'll show you how to professionally organise, edit and process your shots to help you create images that have real 'WOW"! This ticket includes: > Photographic and Editing 3-day Weekend Workshop. > Side-by-side tuition in the field > short 1-2-1 session with students during the weekend. > Post processing tuition in-between shoots and evenings at the lodge > Three nights luxury accommodation. (Options for both shared and single occupancy) > Camera Craft sessions and tutorials for explaining best in-camera practices and camera functions and features > Breakfast on Days 2, 3 and 4 > 3-course gourmet evening

Don't miss this opportunity to capture the beauty of Snowdonia National Park through your lens. Embark on a photographic journey like no other with our 4 day and 3 night workshop in the breathtaking Snowdonia National Park. Surrounded by stunning landscapes, you will have the opportunity to capture the beauty of this national park through your lens. With a small group of just 12 students (max), you will receive personalized instruction and guidance from Lisa and myself. This ticket includes: > Photographic and Editing 3-day Weekend Workshop. > Side-by-side tuition in the field > short 1-2-1 session with students during the weekend. > Post processing tuition in-between shoots and evenings at the lodge > Three nights luxury accommodation. (Options for both shared and single occupancy) > Camera Craft sessions and tutorials for explaining best in-camera practices and camera functions and features > Breakfast on Days 2, 3 and 4 > 3-course gourmet evening

This combined First Aid and Fire Training offers the very best value to train your staff for fire and first aid training. Done in just one day, you can complete fire and first aid training

Paragliding Club Pilot Course: Take Flight with Confidence at Sky Riders! Master advanced paragliding skills, airspace regulations & safety.