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424 Ambulance courses delivered Online

Customer Service and Call Center Metrics

By NextGen Learning

"Answering a call isn't just about picking up the phone, it's about creating an experience. Enhance your communication and negotiation skills, and master the art of dealing with challenging clients. Learn the art of handling customers professionally. Our Call Centre Training is here to help you develop the necessary communication, negotiation and technology skills. With this course, you'll be equipped to handle even the toughest clients with ease. This Call Centre Training is designed for individuals interested in pursuing a career in customer service, particularly in call centres. Whether you are a new entrant to the industry or seeking to enhance your skills, our course will help you develop the necessary skills for success in this field. Learning Outcomes: Understand the fundamentals of Call Centre operations and metrics. Develop key traits required to excel as a Call Centre agent. Enhance communication and negotiation skills to manage client expectations. Identify customer needs and maintain a healthy agent-customer relationship. Learn telephone etiquettes and best practices for professional conduct. Gain knowledge about emerging technologies and trends in the Call Centre industry. In the current competitive market, Call Centres play a crucial role in Recruitment. The Call Centre Training course provides an in-depth understanding of call centre operations and metrics, customer relationship management, and essential communication skills. The course modules cover key aspects such as telephone etiquettes, negotiation techniques, and managing difficult clients, empowering you with the right tools to provide exceptional customer service. Throughout the course, you'll learn about the various call centre metrics, industry trends, and the impact of emerging technologies on the industry. You'll also learn about the best practices and standards for professional conduct in a Call Centre environment. Upon completion, you'll have a solid foundation in call centre operations, making you an expert in this sector. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals looking to enter the industry. Call Centre agents and managers seeking to enhance their skills and knowledge. Professionals looking to understand Call Centre operations and customer relationship management. Anyone interested in understanding the fundamentals of Call Centre management. Career path Call Centre Agent: £18,000 - £24,000 per annum Customer Service Representative: £16,000 - £25,000 per annum Call Centre Manager: £25,000 - £50,000 per annum Sales Representative: £18,000 - £40,000 per annum Operations Manager: £30,000 - £60,000 per annum Customer Service Manager: £25,000 - £50,000 per annum

Customer Service and Call Center Metrics
Delivered Online On Demand5 hours
£15

Required Skills and Attitudes for Trainee Train Drivers

By NextGen Learning

Imagine waking up every morning, knowing that you are responsible for transporting hundreds of people safely and efficiently to their destinations. As a train driver, you have a critical role in society, and our Trainee Train Driver Course equips you with the necessary knowledge and skills to excel in this career. Learning outcomes: Understand the key responsibilities and requirements of a train driver Know the essential licences and certificates needed to become a train driver Develop the necessary skills and attitudes to succeed as a train driver Learn how to complete a successful train driver application form Prepare for the train driver psychometric test and interview Understand the medical assessment and training required for train drivers Our Trainee Train Driver Course is designed to help you kickstart your career as a train driver. The course consists of seven modules, each of which covers essential topics related to train driving. Module 01 introduces you to the role and responsibilities of a train driver, while module 02 explains the licences and certificates needed to become a train driver in the UK. In module 03, you will learn about the skills and attitudes required to succeed in this career, and module 04 covers how to complete a successful application form. Module 05 prepares you for the train driver psychometric test, and in module 06, you will learn how to ace the train driver interview. Finally, module 07 covers the medical assessment and training required for train drivers in the UK. With our Trainee Train Driver Course, you will have all the knowledge and skills you need to excel in this career. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in pursuing a career as a train driver People who want to understand the role and responsibilities of a train driver Anyone who wants to learn about the licences and certificates needed to become a train driver in the UK Individuals who want to improve their chances of success in the train driver application process Career path Trainee train driver: £24,000 - £30,000 per annum Qualified train driver: £40,000 - £60,000 per annum Senior train driver: £65,000 - £80,000 per annum Depot manager: £40,000 - £60,000 per annum Operations manager: £50,000 - £80,000 per annum Director of operations: £100,000+ per annum

Required Skills and Attitudes for Trainee Train Drivers
Delivered Online On Demand2 hours
£15

Delivery Driving Online Training

4.7(26)

By Academy for Health and Fitness

Without committed deliverers, the job, supplies, resources, and gifts would never reach their target. From delivering items to completing transactions, drivers are essential points of contact for clients and frequently serve as brand ambassadors. This Delivery Driving course will introduce you to the world of delivery driving. Transporting parcels and other items from a mail facility to a residential or commercial address is the responsibility of a delivery driver. Their responsibilities include loading cargo, using navigational aids to reach the correct place, and delivering packages. A delivery driver's tasks and duties include packing, loading, and unloading delivery vehicles and delivering packages along predetermined paths to customers. Keeping in constant contact with route dispatchers is also important. This Delivery Driving course will focus on a certain aspect of delivery characteristics and will walk you through the fundamentals from scratch. You will be shown the typical delivery and collecting guidelines. Along with mapping out routes, recording information, scheduling tasks according to traffic regulations, maintaining your vehicle in good shape, and many other activities. Even "zero-touch" delivery during the pandemic and for homes infected with Covid-19 or other infectious diseases are covered in the course. Enrol in the Delivery Driving course now and learn to carry stock to any given area. Learning Outcomes: Know how to handle and move various materials and objects. Be able to understand the importance of route planning and record maintenance. Acquire the skills to drive safely in large vehicles and obey the Highway Code. Learn how to stay well and keep vehicles in good condition at all times. Get to know about safety regulations and hygiene. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Delivery Driving course: Module 01: Introduction to the Delivery Driving Module 02: Delivery and Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking and Reversing Module 09: Driving in Adverse Weather Condition Module 10: Safety Regulations and Hygiene Module 11: Vehicle Maintenance and Safety Module 12: Zero Contact Delivery Methods Assessment Process Once you have completed all the modules in the Delivery Driving course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Delivery Driving course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Delivery Driving course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path By enrolling in this Delivery Driving programme, you will gain a thorough understanding of the knowledge and skills required to succeed in this line of work. For organisations and neighbourhood companies, this may make it easier for job seekers to find and apply for driving and delivery positions Certificates Certificate of completion Digital certificate - £10

Delivery Driving Online Training
Delivered Online On Demand6 hours
£12

Call Centre Training: Excelling in Customer Service and Communication

4.5(3)

By Studyhub UK

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Call Centre Training: Excelling in Customer Service and Communication
Delivered Online On Demand1 hour 56 minutes
£10.99

Driver Safety Awareness: Part 2

By iStudy UK

Course Description Get instant knowledge from this bite-sized Driver Safety Awareness: Part 2 course. This course is very short and you can complete it within a very short time. In this Driver Safety Awareness: Part 2 course you will get fundamental ideas of safe driving, the key understanding of what to do in the events of accidents, policies involving road safety and so on. Enrol in this course today and start your instant first step towards learning about driving in poor condition. Learn faster for instant implementation. Learning Outcome Familiarise with driving and human health Understand what to do in the events of accidents and breakdowns Deepen your understanding of laws and policies involving road safety Learn about driving in poor condition How Much Do Drivers Earn? Senior - £41,000 (Apprx.) Average - £26,000 (Apprx.) Starting - £17,000 (Apprx.) Requirement Our Driver Safety Awareness: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Driver Safety Awareness: Part 2 Driving in Poor Condition 00:15:00 Driving and Human Health 00:15:00 In the Events of Accidents and Breakdowns 00:17:00 Laws and Policies Involving Road Safety 00:28:00 Assignment Assignment - Driver Safety Awareness: Part 2 00:00:00

Driver Safety Awareness: Part 2
Delivered Online On Demand1 hour 15 minutes
£25

Driver Safety Awareness: Part 1

By iStudy UK

Course Description Get instant knowledge from this bite-sized Driver Safety Awareness: Part 1 course. This course is very short and you can complete it within a very short time. In this Driver Safety Awareness: Part 1 course you will get fundamental ideas of safe driving, the key understanding of pre-journey safety checks, safe driving tactics and so on. Enrol in this course today and start your instant first step towards learning about safe driving. Learn faster for instant implementation. Learning Outcome Familiarise with safe driving Understand the safe driving tactics for driving in the UK Learn about pre-journey safety check Be able to read the signals and marks on the road How Much Do Drivers Earn? Senior - £41,000 (Apprx.) Average - £26,000 (Apprx.) Starting - £17,000 (Apprx.) Requirement Our Driver Safety Awareness: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Driver Safety Awareness: Part 1 Introduction to Safe Driving 00:13:00 Reading the Signals and Marks on the Road 00:21:00 Pre-Journey Safety Check (Vehicle and Driver) 00:19:00 Safe Driving Tactics for Driving in the UK 00:11:00 Assignment Assignment - Driver Safety Awareness: Part 1 00:00:00

Driver Safety Awareness: Part 1
Delivered Online On Demand1 hour 4 minutes
£25

Courier & Delivery Driver Training

By Online Training Academy

Hey there! Considering a Courier & Delivery Driver Training Course could be a game-changer in today's world. With the boom in e-commerce and online shopping, the demand for reliable delivery services is skyrocketing. This course covers everything from efficient route planning and stress management to vehicle maintenance and safety regulations-essential skills for any aspiring delivery driver. Once equipped with these skills, you'll find abundant job opportunities in the UK, where Courier & Delivery Drivers are in high demand. Salaries are competitive, typically ranging from £18,000 to £25,000 annually, depending on experience and employer. The advantages of this course are clear: it prepares you for a career in a growing sector. With e-commerce on the rise, the need for skilled Courier & Delivery Drivers is only increasing. In fact, job growth in this sector is projected to rise by 7% in the coming years. So, if you're looking to step into a profession that offers stability, flexibility, and a chance to be part of a booming industry, this course is your gateway. Key Features: CPD Certified Courier & Delivery Driver Training Course Free Certificate from Reed CIQ Approved Courier & Delivery Driver Training Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to the Delivery Driving Module 02: Delivery and Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking and Reversing Module 09: Driving in Adverse Weather Condition Module 10: Safety Regulations and Hygiene Module 11: Vehicle Maintenance and Safety Module 12: Zero Contact Delivery Methods Learning Outcomes: Efficiently execute delivery and collection procedures for diverse logistical scenarios. Implement effective stress management techniques during demanding delivery schedules. Apply Driver CPC principles to ensure compliance with regulatory requirements. Demonstrate adept parking and reversing skills in varied urban environments. Navigate adverse weather conditions safely while maintaining delivery timelines. Uphold safety regulations and hygiene standards for a secure delivery ecosystem. CPD 10 CPD hours / points Accredited by CPD Quality Standards Courier & Delivery Driver Training 2:26:23 1: Module 01: Introduction to the Delivery Driving 13:40 2: Module 02: Delivery and Collection 18:24 3: Module 03: Maintaining Records 11:00 4: Module 04: Effective Route Planning 10:39 5: Module 05: Stress Management 12:28 6: Module 06: Driver CPC 08:55 7: Module 07: Maintain Traffic Laws 13:27 8: Module 08: Parking and Reversing 12:51 9: Module 09: Driving in Adverse Weather Condition 10:22 10: Module 10: Safety Regulations and Hygiene 11:01 11: Module 11: Vehicle Maintenance and Safety 12:54 12: Module 12: Zero Contact Delivery Methods 08:42 13: CPD Certificate - Free 01:00 14: Leave A Review 01:00 Who is this course for? This Courier & Delivery Driver Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Courier & Delivery Driver Training. Moreover, this course is ideal for: Individuals aspiring to excel in the dynamic field of delivery driving. Drivers looking to enhance their skills and career opportunities. Logistic professionals aiming to master the intricacies of delivery management. Couriers wanting to adopt zero-contact delivery methods for contemporary demands. Anyone keen on advancing their knowledge in traffic laws and route planning. Requirements There are no requirements needed to enrol into this Courier & Delivery Driver Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Courier & Delivery Driver Training course. Career path After finishing this Courier & Delivery Driver Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Courier & Delivery Driver Training are: Delivery Driver - £18K to 30K/year. Courier - £18K to 30K/year. Van Driver - £18K to 28K/year. HGV Driver - £20K to 35K/year. Logistics Coordinator - £22K to 35K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Courier & Delivery Driver Training
Delivered Online On Demand2 hours 24 minutes
£12

Medicine Management, Paramedicine with Nurse Prescribing - 8 Courses Bundle

By NextGen Learning

As healthcare evolves, seize the opportunity to propel your expertise forward with our comprehensive bundle: Medicine Management, Paramedicine with Nurse Prescribing. This thoughtfully crafted collection of courses centred around the keyword Medicine Management, Paramedicine with Nurse Prescribing revolutionises your learning experience. Delve into the intricacies of safe medicine handling and navigate the complexities of medical law, all while exploring the realm of alternative medicine. Equip yourself with nursing prescribing skills, gain insights into sports medicine fundamentals, and uncover the world of paramedicine. Tailored for pharmacy assistants, nurses, and aspiring medical professionals, this bundle offers a versatile skill set essential in today's dynamic healthcare landscape. Embrace the chance to optimise your career trajectory and establish your niche in the ever-evolving Medicine Management, Paramedicine with Nurse Prescribing field. Enrol now to stay ahead of the curve and contribute meaningfully to the future of healthcare. The Eight CPD Accredited courses that the bundle includes are: Course 1: Control and Administration of Medicines Online Training Course Course 2: Safe Handling of Medicines Course 3: Pharmacy Assistant and Technician Foundation Training Course 4: Medical Law Course 5: Nurse Prescribing Diploma Course 6: Sports Medicine Fundamentals Course 7: Paramedicine Course 8: Diploma in Alternative Medicine Learning outcomes Indeed, here are seven learning outcomes for the bundle: Master safe medication administration techniques, minimising errors and ensuring patient well-being. Grasp medical laws and ethics, providing compliant and responsible medication management. Implement proper labelling, storage, and documentation practices, enhancing patient safety. Explore principles of alternative medicine, understanding its role in holistic patient care. Develop skills in nursing prescribing and tailoring medication plans to individual patient needs. Gain insights into addressing athletes' medical needs, from prevention to treatment. Acquire paramedicine fundamentals, responding adeptly to medical emergencies. Reveal the future of healthcare excellence through our comprehensive Medicine Management, Paramedicine with Nurse Prescribing bundle. This collection of courses empowers you to unlock profound knowledge and proficiency in the dynamic field of medicine. With a strong focus on Medicine Management, Paramedicine with Nurse Prescribing, each module meticulously provides you with essential skills for success. Navigate the intricacies of safe and accurate medication administration, ensuring patient well-being by mastering dosages and administration routes. Uncover the legal framework surrounding medicine from thebundle, fostering a deep understanding of medical laws and ethical considerations underpinning responsible practice. In pursuing holistic patient care, explore the principles of alternative medicine and its seamless integration with conventional treatments. Delve into nursing prescribing, master sports medicine essentials, and refine your grasp of paramedicine fundamentals to excel further. Tailor medication plans to individual patients, address athletes' distinct medical needs, and excel in responding to emergencies. This bundle becomes your gateway to mastering versatile healthcare skills, facilitating success in roles from pharmacy assistants to nurses and beyond. Position yourself at the forefront of healthcare innovation by embracing the power of Medicine Management, Paramedicine with Nurse Prescribing. Be a part of this bundle to witness your potential flourish as you embark on this transformative educational journey. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is appropriate for: Pharmacy assistants Nurses at various levels of experience Alternative medicine enthusiasts Sports enthusiasts Future Paramedicine and Emergency Responders Please note that this course does not entitle you to join the HCPC register or be a recognised paramedic. But you will come across all the basic guidelines of paramedicine to boost and shine your knowledge in the field of paramedicine. Requirements Without any formal requirements, you can delightfully enrol in this Medicine Management, Paramedicine with Nurse Prescribing bundle. Just get a device with internet connectivity, and you are ready to start your learning journey. Thus, complete this Medicine Management, Paramedicine with Nurse Prescribing bundle at your own pace. Career path Upon successful completion of the Medicine Management, Paramedicine with Nurse Prescribing bundle, you will be able to become- Pharmacy Technician: $25,000 - $50,000 per year Healthcare Compliance Officer: $50,000 - $90,000 per year Sports Rehabilitation Specialist: $45,000 - $80,000 per year Paramedic: $35,000 - $60,000 per year Alternative Medicine Practitioner: $40,000 - $80,000 per year Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

Medicine Management, Paramedicine with Nurse Prescribing - 8 Courses Bundle
Delivered Online On Demand44 hours
£39

Advanced Call Centre Skills Training

4.3(43)

By John Academy

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Advanced Call Centre Skills Training
Delivered Online On Demand20 hours 15 minutes
£19

Safety Training for Taxi Drivers

By NextGen Learning

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Safety Training for Taxi Drivers. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Safety Training for Taxi Drivers course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Safety Training for Taxi Drivers course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Safety Training for Taxi Drivers online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Safety Training for Taxi Drivers Module 01: Introduction to Safeguarding for Taxi Drivers Module 02: Understanding Abuse Module 03: Understanding Your Safeguarding Responsibilities Module 04: Understanding Key Safeguarding Principles Module 05: Current Issues in Safeguarding Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Safety Training for Taxi Drivers course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Safety Training for Taxi Drivers course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Safety Training for Taxi Drivers course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Safety Training for Taxi Drivers
Delivered Online On Demand2 hours
£12