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Moving and Handling People Approved Online Training

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

This course is designed to equip taxi drivers with essential knowledge and skills to ensure the safety and well-being of vulnerable passengers. Explore the principles of safeguarding, understand various forms of abuse, and learn about your responsibilities in preventing and reporting such incidents. Gain insights into current safeguarding issues and enhance your ability to create a secure and comfortable environment for all passengers. Learning Outcomes: Understand the importance of safeguarding for taxi drivers. Identify different types of abuse and their signs. Recognize your responsibilities in safeguarding passengers. Learn key principles to protect passengers from harm. Stay updated on current issues and challenges in safeguarding. Enhance communication and customer service skills. Respond effectively to potential safeguarding situations. Develop a comprehensive understanding of safeguarding protocols. Why buy this Safeguarding for Taxi Drivers?  Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Safeguarding for Taxi Drivers you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Safeguarding for Taxi Drivers course is ideal for Taxi drivers and chauffeurs committed to passenger safety. Individuals seeking to enhance their awareness of safeguarding practices. Professionals involved in passenger transportation services. Anyone interested in creating a safer environment for vulnerable passengers. Prerequisites This Safeguarding for Taxi Drivers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Taxi Driver - Average Earnings: £18,000 - £25,000 per year. Chauffeur - Average Earnings: £20,000 - £30,000 per year. Private Hire Driver - Average Earnings: £18,000 - £25,000 per year. Ride-Sharing Driver - Earnings vary based on hours and demand. Passenger Transportation Supervisor - Average Earnings: £25,000 - £35,000 per year. Course Curriculum Module 01: Introduction to Safeguarding for Taxi Drivers Introduction to Safeguarding for Taxi Drivers 00:19:00 Module 02: Understanding Abuse Understanding Abuse 00:28:00 Module 03: Understanding Your Safeguarding Responsibilities Understanding Your Safeguarding Responsibilities 00:22:00 Module 04: Understanding Key Safeguarding Principles Understanding Key Safeguarding Principles 00:19:00 Module 05: Current Issues in Safeguarding Current Issues in Safeguarding 00:25:00 Assignment Assignment - Safeguarding for Taxi Drivers 00:00:00

This training program is designed to support individuals interested in becoming Call Center Agents and introduces the skills that will make anyone stand out from the crowd. In this course, you will have a better understanding of the ways to listen, be heard, and manage relationships with sales prospects successfully. Discover a range of topics explaining telephone etiquette, essential tools and techniques to build rapport with customers, types of questions required to ask, setting goals, key steps that enable to avoid critical mistake while speaking. In addition, you will master to communicate effectively with the customers, learn suitable ways of greetings, transferring calls and closing a conversation. In just 5 hours 40 Minutes you will: Develop the right attitude required to become an excellent Call Center Agent Become a skilled communicator and manage difficult or hostile customers Meet the needs of your customers and overcome the obstacles to your succeed Have a better understanding of the value of call center based customer service Excel in career direction as a Call Center Agent/Call Center Representative Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Level 1 Certificate in Call Center Training is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Customer Service Agents Managers Assistant Managers Call Center Executives Customer Service Representatives Customer Support Associates Freshers Course Content Call Center Training Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:15:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 00:15:00 Module Eight - Bench marking 00:20:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 00:20:00 Module Eleven - Closing 00:30:00 Module Twelve - Wrapping Up 00:15:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Get ready for an exceptional online learning experience with the Transport, Airport Management, Import/Export, Commrcial Law & Driver Safety bundle! This carefully curated collection of 20 premium Transport & Airport Management courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Transport, Airport Management, Import/Export, Commercial Law & Driver Safety is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Transport & Airport Management package has something for everyone. As part of the Transport, Airport Management, Import/Export, Commercial Law & Driver Safety package, you will receive complimentary PDF certificates for all courses in this Transport & Airport Management bundle at no extra cost. Equip yourself with the Transport & Airport Management bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Transport & Airport Management Bundle Comprises the Following CPD Accredited Courses: Transport Manager Port Management Diploma Airport Management Course Delivery Driver Training Operations and Warehouse Management with Transport Management Commercial law Import/Export Logistic Management Supply Chain Management Transport Planner Course Electric Vehicle Battery Management System Delivery Manager Driver Safety Awareness Safeguarding for Taxi Drivers Risk Management Hybrid Vehicle Expert Training Automotive Engineering: Onboard Diagnostics Workplace First Aid Level 3 Career Development Plan Fundamentals CV Writing and Job Searching Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Transport & Airport Management Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with Transport & Airport Management. Build a strong knowledge base in your chosen course via Transport & Airport Management. Benefit from the flexibility and convenience of online learning. With the Transport & Airport Management package, validate your learning with a CPD certificate. Each course of Transport & Airport Management bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This Transport & Airport Management bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Transport, Airport Management, Import/Export, Commercial Law & Driver Safety, a rich anthology of 15 diverse courses. Each course in the Transport & Airport Management bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. This Transport, Airport Management, Import/Export, Commercial Law & Driver Safety bundle will take you on a unique and enriching educational journey. The Transport & Airport Management bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Transport, Airport Management, Import/Export, Commercial Law & Driver Safety bundle offers you the flexibility and convenience to learn at your own pace. Make the Transport & Airport Management package your trusted companion in your lifelong learning journey. CPD 210 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Transport, Airport Management, Import/Export, Commercial Law & Driver Safety bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Transport, Airport Management, Import/Export, Commercial Law & Driver Safety bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Transport & Airport Management bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Automated External Defibrillator (AED) course might help you get there! Expand your expertise with high-quality training - study the Automated External Defibrillator (AED) course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Automated External Defibrillator (AED) online training course. The Automated External Defibrillator (AED) course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Automated External Defibrillator (AED) course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Automated External Defibrillator (AED) training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of Automated External Defibrillator (AED) course: ***Automated External Defibrillator (AED)*** Module 01: Introduction to AED Module 02: Preparation for Using an AED Module 03: Using an AED Module 04: Special AED Situations Module 05: AED Usage, Training and Locations Module 06: AED Maintenance Assessment Process Once you have completed all the modules in the Automated External Defibrillator (AED) course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Automated External Defibrillator (AED) course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Sales Overview: Delivery Driver Online Course Are you ready to embark on a fulfilling career as a delivery driver? Welcome to our comprehensive 'Delivery Driver Online Course' designed to equip you with the essential skills, knowledge, and strategies to excel in the dynamic world of delivery driving. Whether you're delivering food, packages, or goods, this course is your passport to success on the road.   Module 1: Introduction to Delivery Driver In this introductory module, you'll gain insights into the role of a delivery driver, its significance in various industries, and the opportunities it offers. Understand the responsibilities, expectations, and potential career paths available to delivery drivers. Module 2: Challenges and Strategies for Delivery Drivers Navigate through the unique challenges faced by delivery drivers, from time management to navigating through traffic. Learn effective strategies to overcome obstacles, optimize routes, and ensure timely deliveries, even in the most demanding situations. Module 3: Safety Considerations and Best Practices for Delivery Drivers Safety is paramount in delivery driving. Explore safety protocols, defensive driving techniques, and hazard awareness to minimize risks and protect yourself, your cargo, and others on the road. From inclement weather to handling emergencies, you'll be prepared for any scenario. Module 4: Customer Service Skills for Delivery Drivers Delivering more than just packages, this module hones your customer service skills to delight customers with every delivery. From professionalism to handling customer inquiries and complaints, learn how to leave a positive and lasting impression. Module 5: Tools and Technologies for Efficient Delivery Driving Discover the latest tools, technologies, and apps that streamline delivery operations and enhance efficiency. From GPS navigation systems to route optimization software, leverage cutting-edge solutions to maximize productivity and minimize downtime. Module 6: Ethical Considerations and Challenges for Delivery Drivers Ethics and integrity are the cornerstones of successful delivery driving. Explore ethical dilemmas, privacy concerns, and legal considerations that impact delivery drivers. Uphold ethical standards and navigate through challenging situations with integrity and professionalism. Module 7: Recap and Future Development as a Delivery Driver In this concluding module, reflect on your journey as a delivery driver and identify areas for growth and development. Set goals, explore opportunities for advancement, and chart your course for continued success in the dynamic field of delivery driving.   Why Choose Our Delivery Driver Online Course? Flexible Learning: Access modules anytime, anywhere, and at your own pace. Expert Guidance: Learn from industry professionals and subject matter experts. Interactive Content: Engaging multimedia content, quizzes, and practical exercises enhance learning retention. Career Advancement: Gain a competitive edge and unlock opportunities for career advancement in the delivery industry.   Don't miss this opportunity to elevate your delivery driving skills and embark on a rewarding career journey. Enroll in our 'Delivery Driver Online Course' today and drive your success on the road ahead! Course Curriculum Module 1: Introduction to Delivery Driver Introduction to Delivery Driver 00:00 Module 2: Challenges and Strategies for Delivery Drivers Challenges and Strategies for Delivery Drivers 00:00 Module 3: Safety Considerations and Best Practices for Delivery Drivers Safety Considerations and Best Practices for Delivery Drivers 00:00 Module 4: Customer Service Skills for Delivery Drivers Customer Service Skills for Delivery Drivers 00:00 Module 5: Tools and Technologies for Efficient Delivery Driving Tools and Technologies for Efficient Delivery Driving 00:00 Module 6: Ethical Considerations and Challenges for Delivery Drivers Ethical Considerations and Challenges for Delivery Drivers 00:00 Module 7: Recap and Future Development as a Delivery Driver Recap and Future Development as a Delivery Driver 00:00

Register on the Emergency Management Course today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Emergency Management Course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Emergency Management Course Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Emergency Management Course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Introduction Welcome 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:04:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:02:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Emergencies happens everyday and everywhere. Their responses require a dynamic and unique set of skills. Lives hang in the balance. Safety is the bottom-line. If an exciting and extraordinary career is what you're looking for, and if you want to contribute to society in a meaningful way, the Emergency Management Course will give you the opportunity to be the best you can be. Enter the exciting and growing field of Emergency Management. The Emergency Management Course is a comprehensive, distance delivered course that will provide you with a fundamental understanding of the opportunities and challenges in this dynamic, rapidly growing field. Practitioners in this area need to have both theoretical knowledge and practical skills in order to effectively mitigate against the risk of harm or loss for industry, public sector, community, individuals and government. You'll tackle risk assessment theory, terrorism, mitigation/prevention, response and recovery techniques. At the end of the day, your career will be a defining part of who you are. Manage your future today. What Will I Learn? Potential emergencies at venues and how to prepare to respond The purpose and function of an emergency control organisation What to include in emergency procedures Leadership, communication, situational awareness skills and how to be calm under pressure Requirements Be able to understand key concepts Be willing to add to learning by reading the additional material provided Introduction Welcome FREE 00:03:00 Meet your trainers 00:04:00 Is this course for you 00:04:00 Potential Emergencies for Venues Emergency Planning, identification and Analysis. Plus Fire Emergen 00:04:00 Bomb Threats 00:05:00 Active Shooter and Terrorism 00:03:00 Crowd Related Emergencies 00:03:00 Emergency Control Organisation ECO Considerations 00:06:00 Emergency Response Procedures Notification, Communication, Control, Response, Evacuation 00:08:00 Human Behaviour and Children 00:05:00 Lifts and Escalators, Media, People with Disabilities 00:04:00 Warden Skills Leadership and Communication in Emergencies 00:05:00 Being Calm Under Pressure and Situational Awareness 00:01:00 Tactical Decision Games, Drills and Exercises 00:09:00 Wrap Up Wrap Up 00:01:00 Course Certification

Course Description Get instant knowledge from this bite-sized Phone-Based Customer Service Part - 2 course. This course is very short and you can complete it within a very short time. In this Phone-Based Customer Service Part - 2 course you will get fundamental ideas of phone-based customer service, the key understanding of building rapport over the phone and so on. Enrol in this course today and start your instant first step towards learning about phone etiquette. Learn faster for instant implementation. Learning Outcome Familiarise with building rapport over the phone Understand aspects of phone etiquette Gain in-depth knowledge of the inbound and outbound calls Deepen your understanding of active listening and managing tough callers How Much Do Customer Service Executives Earn?  Senior - £38,000 (Apprx.) Average - £223,000 (Apprx.) Starting - £14,000 (Apprx.) Requirement Our Phone-Based Customer Service Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Phone-Based Customer Service Part - 2 Module 01: Aspects of Phone Etiquette 00:31:00 Module 02: Building Rapport Over the Phone 00:24:00 Module 03: Inbound and Outbound Calls 00:16:00 Module 04: Active Listening and Managing Tough Callers 00:28:00 Assignment Assignment - Phone-Based Customer Service Part - 2 00:00:00