449 Ambulance courses in Cardiff delivered Online

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Without committed deliverers, the job, supplies, resources, and gifts would never reach their target. From delivering items to completing transactions, drivers are essential points of contact for clients and frequently serve as brand ambassadors. This Delivery Driving course will introduce you to the world of delivery driving. Transporting parcels and other items from a mail facility to a residential or commercial address is the responsibility of a delivery driver. Their responsibilities include loading cargo, using navigational aids to reach the correct place, and delivering packages. A delivery driver's tasks and duties include packing, loading, and unloading delivery vehicles and delivering packages along predetermined paths to customers. Keeping in constant contact with route dispatchers is also important. This Delivery Driving course will focus on a certain aspect of delivery characteristics and will walk you through the fundamentals from scratch. You will be shown the typical delivery and collecting guidelines. Along with mapping out routes, recording information, scheduling tasks according to traffic regulations, maintaining your vehicle in good shape, and many other activities. Even "zero-touch" delivery during the pandemic and for homes infected with Covid-19 or other infectious diseases are covered in the course. Enrol in the Delivery Driving course now and learn to carry stock to any given area. Learning Outcomes: Know how to handle and move various materials and objects. Be able to understand the importance of route planning and record maintenance. Acquire the skills to drive safely in large vehicles and obey the Highway Code. Learn how to stay well and keep vehicles in good condition at all times. Get to know about safety regulations and hygiene. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Delivery Driving course: Module 01: Introduction to the Delivery Driving Module 02: Delivery and Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking and Reversing Module 09: Driving in Adverse Weather Condition Module 10: Safety Regulations and Hygiene Module 11: Vehicle Maintenance and Safety Module 12: Zero Contact Delivery Methods Assessment Process Once you have completed all the modules in the Delivery Driving course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Delivery Driving course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Delivery Driving course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path By enrolling in this Delivery Driving programme, you will gain a thorough understanding of the knowledge and skills required to succeed in this line of work. For organisations and neighbourhood companies, this may make it easier for job seekers to find and apply for driving and delivery positions Certificates Certificate of completion Digital certificate - £10

Course Description Get instant knowledge from this bite-sized Driver Safety Awareness: Part 2 course. This course is very short and you can complete it within a very short time. In this Driver Safety Awareness: Part 2 course you will get fundamental ideas of safe driving, the key understanding of what to do in the events of accidents, policies involving road safety and so on. Enrol in this course today and start your instant first step towards learning about driving in poor condition. Learn faster for instant implementation. Learning Outcome Familiarise with driving and human health Understand what to do in the events of accidents and breakdowns Deepen your understanding of laws and policies involving road safety Learn about driving in poor condition How Much Do Drivers Earn? Senior - £41,000 (Apprx.) Average - £26,000 (Apprx.) Starting - £17,000 (Apprx.) Requirement Our Driver Safety Awareness: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Driver Safety Awareness: Part 2 Driving in Poor Condition 00:15:00 Driving and Human Health 00:15:00 In the Events of Accidents and Breakdowns 00:17:00 Laws and Policies Involving Road Safety 00:28:00 Assignment Assignment - Driver Safety Awareness: Part 2 00:00:00

Course Description Get instant knowledge from this bite-sized Driver Safety Awareness: Part 1 course. This course is very short and you can complete it within a very short time. In this Driver Safety Awareness: Part 1 course you will get fundamental ideas of safe driving, the key understanding of pre-journey safety checks, safe driving tactics and so on. Enrol in this course today and start your instant first step towards learning about safe driving. Learn faster for instant implementation. Learning Outcome Familiarise with safe driving Understand the safe driving tactics for driving in the UK Learn about pre-journey safety check Be able to read the signals and marks on the road How Much Do Drivers Earn? Senior - £41,000 (Apprx.) Average - £26,000 (Apprx.) Starting - £17,000 (Apprx.) Requirement Our Driver Safety Awareness: Part 1 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Driver Safety Awareness: Part 1 Introduction to Safe Driving 00:13:00 Reading the Signals and Marks on the Road 00:21:00 Pre-Journey Safety Check (Vehicle and Driver) 00:19:00 Safe Driving Tactics for Driving in the UK 00:11:00 Assignment Assignment - Driver Safety Awareness: Part 1 00:00:00

Overview The demand for a trusted delivery driver is more than ever. So, if you are currently looking for a professional which you can start right away, try your luck with delivery driving. The Delivery Driver Course can help you out. This course will introduce you to the basic skills you need to become a proficient delivery driver. First you will learn the fundamentals of delivering and collecting packages. Then the course will educate you on record keeping, route planning and stress management. After that, you will learn how to maintain the traffic law. In addition, the course will help you develop the skills for vehicle maintenance.  So, if you are ready to embark on the journey to become a delivery driver, join today! Course Preview Learning Outcomes Understand the basics of delivery and collection Learn how to maintain delivery records Build your expertise in route planning and stress management Become skilled in driving in adverse weather conditions Maintain safety regulations and hygiene Grasp the skills for keeping your vehicle in the top form Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Delivery and collection Record keeping Safety and hygiene maintenance Vehicle maintenance Who Should Take This Delivery Driver Course Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Delivery Driver Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Assessment Method This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Delivery Driver Course Certification After completing and passing the Delivery Driver Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Certificates can be obtained either in hard copy at £39 or in PDF format at £24. Career Path​ This exclusive Delivery Driver Course will equip you with effective skills and abilities and help you explore career paths such as  Delivery Driver Module 01: Introduction To The Delivery Driving Introduction to the Delivery Driving 00:31:00 Module 02: Delivery And Collection Delivery and Collection 00:40:00 Module 03: Maintaining Records Maintaining Records 00:26:00 Module 04: Effective Route Planning Effective Route Planning 00:28:00 Module 05: Stress Management Stress Management 00:34:00 Module 06: Driver CPC Driver CPC 00:25:00 Module 07: Maintain Traffic Laws Maintain Traffic Laws 00:34:00 Module 08: Parking And Reversing Parking and Reversing 00:35:00 Module 09: Driving In Adverse Weather Condition Driving in Adverse Weather Condition 00:27:00 Module 10: Safety Regulations And Hygiene Safety Regulations and Hygiene 00:31:00 Module 11: Vehicle Maintenance And Safety Vehicle Maintenance and Safety 00:33:00 Module 12: Zero Contact Delivery Methods Zero Contact Delivery Methods 00:25:00 Assignment Assignment - Delivery Driver Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

As healthcare evolves, seize the opportunity to propel your expertise forward with our comprehensive bundle: Medicine Management, Paramedicine with Nurse Prescribing. This thoughtfully crafted collection of courses centred around the keyword Medicine Management, Paramedicine with Nurse Prescribing revolutionises your learning experience. Delve into the intricacies of safe medicine handling and navigate the complexities of medical law, all while exploring the realm of alternative medicine. Equip yourself with nursing prescribing skills, gain insights into sports medicine fundamentals, and uncover the world of paramedicine. Tailored for pharmacy assistants, nurses, and aspiring medical professionals, this bundle offers a versatile skill set essential in today's dynamic healthcare landscape. Embrace the chance to optimise your career trajectory and establish your niche in the ever-evolving Medicine Management, Paramedicine with Nurse Prescribing field. Enrol now to stay ahead of the curve and contribute meaningfully to the future of healthcare. The Eight CPD Accredited courses that the bundle includes are: Course 1: Control and Administration of Medicines Online Training Course Course 2: Safe Handling of Medicines Course 3: Pharmacy Assistant and Technician Foundation Training Course 4: Medical Law Course 5: Nurse Prescribing Diploma Course 6: Sports Medicine Fundamentals Course 7: Paramedicine Course 8: Diploma in Alternative Medicine Learning outcomes Indeed, here are seven learning outcomes for the bundle: Master safe medication administration techniques, minimising errors and ensuring patient well-being. Grasp medical laws and ethics, providing compliant and responsible medication management. Implement proper labelling, storage, and documentation practices, enhancing patient safety. Explore principles of alternative medicine, understanding its role in holistic patient care. Develop skills in nursing prescribing and tailoring medication plans to individual patient needs. Gain insights into addressing athletes' medical needs, from prevention to treatment. Acquire paramedicine fundamentals, responding adeptly to medical emergencies. Reveal the future of healthcare excellence through our comprehensive Medicine Management, Paramedicine with Nurse Prescribing bundle. This collection of courses empowers you to unlock profound knowledge and proficiency in the dynamic field of medicine. With a strong focus on Medicine Management, Paramedicine with Nurse Prescribing, each module meticulously provides you with essential skills for success. Navigate the intricacies of safe and accurate medication administration, ensuring patient well-being by mastering dosages and administration routes. Uncover the legal framework surrounding medicine from thebundle, fostering a deep understanding of medical laws and ethical considerations underpinning responsible practice. In pursuing holistic patient care, explore the principles of alternative medicine and its seamless integration with conventional treatments. Delve into nursing prescribing, master sports medicine essentials, and refine your grasp of paramedicine fundamentals to excel further. Tailor medication plans to individual patients, address athletes' distinct medical needs, and excel in responding to emergencies. This bundle becomes your gateway to mastering versatile healthcare skills, facilitating success in roles from pharmacy assistants to nurses and beyond. Position yourself at the forefront of healthcare innovation by embracing the power of Medicine Management, Paramedicine with Nurse Prescribing. Be a part of this bundle to witness your potential flourish as you embark on this transformative educational journey. CPD 90 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is appropriate for: Pharmacy assistants Nurses at various levels of experience Alternative medicine enthusiasts Sports enthusiasts Future Paramedicine and Emergency Responders Please note that this course does not entitle you to join the HCPC register or be a recognised paramedic. But you will come across all the basic guidelines of paramedicine to boost and shine your knowledge in the field of paramedicine. Requirements Without any formal requirements, you can delightfully enrol in this Medicine Management, Paramedicine with Nurse Prescribing bundle. Just get a device with internet connectivity, and you are ready to start your learning journey. Thus, complete this Medicine Management, Paramedicine with Nurse Prescribing bundle at your own pace. Career path Upon successful completion of the Medicine Management, Paramedicine with Nurse Prescribing bundle, you will be able to become- Pharmacy Technician: $25,000 - $50,000 per year Healthcare Compliance Officer: $50,000 - $90,000 per year Sports Rehabilitation Specialist: $45,000 - $80,000 per year Paramedic: $35,000 - $60,000 per year Alternative Medicine Practitioner: $40,000 - $80,000 per year Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript: £9.99

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced and interconnected world, mastering Basic Telephone EtiquetteSkills is more crucial than ever. Telephone Etiquette ensures that every call you handle is professional, efficient, and courteous, which is essential in both daily life and your professional career. Learning Telephone Etiquette can significantly enhance your job prospects in the UK, where excellent communication skills are highly valued. In fact, mastering Telephone Etiquette can open doors to various roles in customer service, administration, and support, with average salaries ranging from £18,000 to £25,000 per year. The demand for professionals with strong Telephone Etiquette skills is on the rise, with the customer service sector growing by approximately 5% annually. By enrolling in this course, you will learn how to prepare for calls, handle difficult situations, and practice best Telephone Etiquette, making you an invaluable asset to any organization. Whether you're looking to improve your personal interactions or seeking career advancement, Telephone Etiquette is a skill that will set you apart. Key Features: CPD Certified Basic Telephone Etiquette Skills Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Telephone Skills Module 02: Preparing for the Call Module 03: Answering Calls Module 04: Conducting a Business Call Module 05: Handling Difficult Situations Module 06: Holding and Transferring Calls Module 07: Ending the Call Module 08: Telephone Etiquette for Customer Service Module 09: Best Practices of Telephone Etiquette Learning Outcomes: Cultivate confident call handling with strategic preparation techniques. Master the art of conducting seamless and impactful business conversations. Navigate and resolve challenging situations with poise and professionalism. Acquire proficiency in the seamless transfer of calls. Enhance your telephone etiquette to provide exceptional customer service. Apply best practices, setting yourself apart as a communication virtuoso. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Basic Telephone Etiquette Skills course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Basic Telephone Etiquette Skills. Moreover, this course is ideal for: Professionals seeking to refine their telephone communication skills. Customer service representatives aiming for excellence in phone interactions. Individuals aspiring to enhance their business communication finesse. Team members involved in call handling and transfers. Anyone looking to elevate their overall telephone communication competency. Requirements There are no requirements needed to enrol into this Basic Telephone Etiquette Skills course. We welcome individuals from all backgrounds and levels of experience to enrol into this Basic Telephone Etiquette Skills course. Career path After finishing this Basic Telephone Etiquette Skills course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Basic Telephone Etiquette Skills are: Customer Service Representative - £18K to 25K/year. Receptionist - £16K to 22K/year. Office Administrator - £18K to 24K/year. Call Centre Operator - £17K to 23K/year. Telemarketer - £16K to 20K/year. Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.

Welcome to the world of Delivery Driver Training, where the road to success is paved with knowledge and expertise. Picture yourself behind the wheel, navigating the streets with confidence and efficiency. In this immersive course, we kick off with the essentials in Module 01, introducing you to the intricacies of delivery driving. As you progress through modules, you'll master the art of effective route planning, stress management on the road, and the crucial skills needed for maintaining records and adhering to traffic laws. Our program goes beyond the basics, covering contemporary topics like Zero Contact Delivery Methods, ensuring you stay ahead in the ever-evolving landscape of delivery services. Get ready to not just drive but to thrive in the dynamic world of delivery with our expertly crafted training. Learning Outcomes Develop a profound understanding of the principles and practices of delivery driving. Master effective route planning techniques for optimizing delivery schedules. Acquire stress management skills tailored for the unique challenges faced on the road. Ensure compliance with safety regulations, hygiene standards, and traffic laws. Stay ahead of the curve by learning about zero-contact delivery methods and contemporary industry trends. Why choose this Delivery Driver Training? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Delivery Driver Training for? Aspiring delivery drivers seeking a comprehensive training program. Individuals transitioning into the delivery services industry. Entrepreneurs or small business owners managing their own delivery operations. Anyone looking to enhance their driving skills and career prospects. Those interested in staying updated on modern delivery practices and safety measures. Career path Delivery Driver: £18,000 - £30,000 Fleet Manager: £25,000 - £40,000 Logistics Coordinator: £22,000 - £35,000 Transportation Supervisor: £28,000 - £45,000 Courier Service Owner: Earnings Vary Route Planning Specialist: £20,000 - £32,000 Prerequisites This Delivery Driver Training does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Delivery Driver Training was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to the Delivery Driving Introduction to the Delivery Driving 00:31:00 Module 02: Delivery and Collection Delivery and Collection 00:40:00 Module 03: Maintaining Records Maintaining Records 00:26:00 Module 04: Effective Route Planning Effective Route Planning 00:28:00 Module 05: Stress Management Stress Management 00:34:00 Module 06: Driver CPC Driver CPC 00:25:00 Module 07: Maintain Traffic Laws Maintain Traffic Laws 00:33:00 Module 08: Parking and Reversing Parking and Reversing 00:35:00 Module 09: Driving in Adverse Weather Condition Driving in Adverse Weather Condition 00:27:00 Module 10: Safety Regulations and Hygiene Safety Regulations and Hygiene 00:31:00 Module 11: Vehicle Maintenance and Safety Vehicle Maintenance and Safety 00:33:00 Module 12: Zero Contact Delivery Methods Zero Contact Delivery Methods 00:25:00 Assignment Assignment - Delivery Driver Training 00:00:00

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00