432 Ambulance courses in Cardiff delivered Online

Overview The demand for a trusted delivery driver is more than ever. So, if you are currently looking for a professional which you can start right away, try your luck with delivery driving. The Delivery Driver Course can help you out. This course will introduce you to the basic skills you need to become a proficient delivery driver. First you will learn the fundamentals of delivering and collecting packages. Then the course will educate you on record keeping, route planning and stress management. After that, you will learn how to maintain the traffic law. In addition, the course will help you develop the skills for vehicle maintenance.  So, if you are ready to embark on the journey to become a delivery driver, join today! Course Preview Learning Outcomes Understand the basics of delivery and collection Learn how to maintain delivery records Build your expertise in route planning and stress management Become skilled in driving in adverse weather conditions Maintain safety regulations and hygiene Grasp the skills for keeping your vehicle in the top form Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Engaging tutorial videos, materials from the industry-leading experts Opportunity to study in a user-friendly, advanced online learning platform Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email. What Skills Will You Learn from This Course? Delivery and collection Record keeping Safety and hygiene maintenance Vehicle maintenance Who Should Take This Delivery Driver Course Whether you're an existing practitioner or an aspiring professional, this course will enhance your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Delivery Driver Course is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Assessment Method This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Delivery Driver Course Certification After completing and passing the Delivery Driver Course successfully, you will be able to obtain a Recognised Certificate of Achievement. Certificates can be obtained either in hard copy at £39 or in PDF format at £24. Career Path​ This exclusive Delivery Driver Course will equip you with effective skills and abilities and help you explore career paths such as  Delivery Driver Module 01: Introduction To The Delivery Driving Introduction to the Delivery Driving 00:31:00 Module 02: Delivery And Collection Delivery and Collection 00:40:00 Module 03: Maintaining Records Maintaining Records 00:26:00 Module 04: Effective Route Planning Effective Route Planning 00:28:00 Module 05: Stress Management Stress Management 00:34:00 Module 06: Driver CPC Driver CPC 00:25:00 Module 07: Maintain Traffic Laws Maintain Traffic Laws 00:34:00 Module 08: Parking And Reversing Parking and Reversing 00:35:00 Module 09: Driving In Adverse Weather Condition Driving in Adverse Weather Condition 00:27:00 Module 10: Safety Regulations And Hygiene Safety Regulations and Hygiene 00:31:00 Module 11: Vehicle Maintenance And Safety Vehicle Maintenance and Safety 00:33:00 Module 12: Zero Contact Delivery Methods Zero Contact Delivery Methods 00:25:00 Assignment Assignment - Delivery Driver Training 00:00:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

What makes a taxi driver good? Is merely having good driving skills sufficient? Well, in all truth, it isn't. Yes, excellent driving is one of the many positive traits of a competent taxi driver but a taxi driver also has to be conscious of their surroundings- the people who enter their taxi, the activities that go on in the taxi, the things that people carry with them and so much more. Every taxi driver should know how to defend themselves at all times. Moreover, these recent years have seen many armed robberies on taxi drivers where cash, phones and other valuable items were stolen. Various weapons, including guns, knives and many more, were used in the robbery. The number doesn't seem to slow down, so it is high time to take your step. And your first step should be enrolling in our course to learn more about this issue and how you can keep yourself safe. Learning Outcomes of our Course: Acquire knowledge of passengers' vulnerability and how to work with them Get a detailed overview of the UK safeguarding law and the roles of Taxi Drivers Learn about the principles of safeguarding and how to report concerns Explore human trafficking, domestic violence and the different types of abuse Become fully aware of safeguarding children and vulnerable adults Understand all the current issues in safeguarding and how they can be prevented Along with the Safeguarding for Taxi Drivers course, you also get: Lifetime Access to the Safeguarding for Taxi Drivers Course Unlimited Retake Exam & Tutor Support with the Safeguarding for Taxi Drivers Course Easy accessibility to the Safeguarding for Taxi Drivers Course materials- anytime, anywhere - from any smart device (Laptop, Tablet, Smartphone etc.) A 100% learning satisfaction guarantee with your Safeguarding for Taxi Drivers Course So, without any further ado, get started now. The faster you learn, the sooner you can start building your career in Safeguarding for Taxi Drivers. In this course, we will take you through the UK safeguarding law, passengers' vulnerability, and working with them, safeguarding children and vulnerable adults and offences against children and vulnerable adults. You will also learn about domestic violence, human trafficking, child sexual exploitation and the types of abuse as well as how to report concerns and the good practices in safeguarding. Moreover, we will discuss all the current issues in safeguarding, like bullying, family abductions, forced engagements, paedophiles, child employment, and so much more. Courses Curriculum Here is the curriculum breakdown of the course: Module 01: Introduction to Safeguarding for Taxi Drivers Passengers Vulnerability Working with Vulnerable Passengers Your Responsibilities UK Safeguarding Law Module 02: Understanding Abuse Definition of Abuse Types of Abuse Human Trafficking Domestic Violence Child Sexual Exploitation Module 03: Understanding Your Safeguarding Responsibilities Principles of Safeguarding Reporting Concerns Confidentiality What Should You Report Good Practice in Safeguarding Module 04: Understanding Key Safeguarding Principles What is Safeguarding Safeguarding Children Offences Against Children Safeguarding Vulnerable Adults Protection of Vulnerable Adults Offences Against People Module 05: Current Issues in Safeguarding Bullying Family Abductions Forced Engagements Female Genital Mutilation Paedophiles The Influence of The Media and Internet Child Employment CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This self-paced course is suitable for anyone who: Is a taxi driver or an uber driver Is planning to work as a taxi driver or an uber driver Frequently travels by taxi or uber Wants to help out the community by spreading awareness Wants to educate themselves about this issue Requirements To enrol in this course, all you need is a basic understanding of the English Language and an internet connection. Career path This course will help people in various professions. Here are some of them: Taxi Driver Uber Driver Bus Driver The salary range for Taxi Driver in the UK is £14,000 to £30,000 per year. Certificates CDP Accerdited PDF Certificate Digital certificate - Included CPD accredited Hardcopy Certificate Hard copy certificate - £10.79 Delivery Charge: Inside the UK: Free Outside the UK: 9.99

Description: Often time's people hear about call centre jobs but are never sure if they will be able to do them. You should not be worried given though given that any call centre usually provides a manuscript in order to help you provide unparalleled service. And this course will do a similar thing to get you trained up for this kind of job. With this Call Centre Agents Training Course course, you will learn how to communicate verbally, understand your customer base, improve listening skills, identify tools to facilitate communication and so much more. So if you want to succeed in this field, get this course now. Learning Outcomes : The nuances of body language and verbal skills. Aspects of verbal communication such as tone, cadence, and pitch. Questioning and listening skills. Ways of delivering bad news and saying no. Effective ways to negotiate. The importance of creating and delivering meaningful messages. Tools to facilitate communication. The value of personalizing interactions and developing relationships. Vocal techniques that enhance speech and communication ability. Techniques for managing stress. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Call Centre Agents Training Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Call Centre Agents Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview (Call Centre Agents Training Course) 00:05:00 What's Missing in Telephone Communication? 00:15:00 Verbal Communication Techniques 00:15:00 Who are Your Customers? 00:15:00 To Serve and Delight 00:05:00 Did You Hear Me? 00:15:00 Asking the Right Questions 00:15:00 Saying No 00:05:00 Sales by Phone 00:10:00 Taking Messages99 00:05:00 Staying Out of Voice Mail Jail 00:05:00 Closing Down the Voice 00:10:00 Cold and Warm Calls 00:15:00 Developing a Script 00:15:00 Perfecting the Script 00:15:00 Handling Objections 00:30:00 Negotiation Techniques 00:15:00 It's More Than Just a Phase 00:15:00 Phone Tag and Getting the Call Back 00:15:00 This is My Mentor 00:05:00 Stress Busting 00:05:00 News from Within 00:15:00 Mock Exam Mock Exam- Call Centre Agents Training Course 00:20:00 Final Exam Final Exam- Call Centre Agents Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Elevate your delivery driving skills with our Defensive Driving Techniques and Risk Management course. Learn effective techniques for maintaining traffic laws, route planning, driving in adverse weather conditions and more. Enhance your driving skills and ensure a safe and successful delivery every time. Learning Outcomes Understand the basics of delivery driving Develop effective route planning skills Acquire stress management techniques Learn how to drive safely in adverse weather conditions Gain knowledge on vehicle maintenance and safety Learn zero contact delivery methods Why Prefer this Defensive Driving Techniques and Risk Management Course? Opportunity to earn a certificate accredited by CPD QS after completing this Defensive Driving Techniques and Risk Management course Get a free student ID card! (£10 postal charge will be applicable for international delivery). Innovative and engaging content. Free assessments. 24/7 tutor support In the delivery industry, ensuring safe and timely deliveries is crucial. Our Defensive Driving Techniques and Risk Management course is designed to help delivery drivers understand the basics of delivery driving, including maintaining records, delivery and collection, and maintaining traffic laws. We will guide you through effective route planning, stress management, driver CPC, parking and reversing, and driving in adverse weather conditions. Furthermore, our course covers safety regulations and hygiene, vehicle maintenance and safety, and zero contact delivery methods. With our course, you will gain valuable knowledge and techniques to ensure safe and successful deliveries, while also reducing the risk of accidents and incidents. Join our course today and elevate your delivery driving skills. Certification Upon successful completion of the Delivery Driver Training course, learners can obtain a certificate as proof of their achievement. The following certificate options are available: PDF Certificate: A digital version of the certificate will be emailed to the learner upon request for only £10. Printed Hardcopy Certificate - UK Delivery: For learners within the United Kingdom, a high-quality printed hardcopy of the certificate can be delivered to your postal address for only £29. Printed Hardcopy Certificate - International Delivery: For learners residing outside the UK, a high-quality printed hardcopy of the certificate can be delivered to your international postal address for only £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the Delivery Driver Training course is: Delivery drivers Commercial drivers Anyone interested in enhancing their driving skills in the delivery industry Employers looking to train their delivery drivers Requirements You will not need any prior background or expertise. All you need to take this Defensive Driving Techniques and Risk Management is - A smart device. A secure internet connection. Being over the age of 16. And a strong drive for learning and literacy. Career path This Delivery Driver Training course will help you to pursue a range of career paths, such as: Delivery Driver (£18,000 - £28,000) HGV Driver (£24,000 - £35,000) Logistics Coordinator (£20,000 - £30,000) Van Driver (£18,000 - £25,000) Route Planner (£20,000 - £35,000) Operations Manager (£25,000 - £50,000)

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Register on the Fleet Driver today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Fleet Driver is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Fleet Driver Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Fleet Driver, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to the Delivery Driving Introduction to the Delivery Driving 00:33:00 Module 02: Delivery and Collection Delivery and Collection 00:42:00 Module 03: Maintaining Records Maintaining Records 00:28:00 Module 04: Effective Route Planning Effective Route Planning 00:30:00 Module 05: Stress Management Stress Management 00:36:00 Module 06: Driver CPC Driver CPC 00:27:00 Module 07: Maintain Traffic Laws Maintain Traffic Laws 00:35:00 Module 08: Parking and Reversing Parking and Reversing 00:37:00 Module 09: Driving in Adverse Weather Condition Driving in Adverse Weather Condition 00:29:00 Module 10: Safety Regulations and Hygiene Safety Regulations and Hygiene 00:33:00 Module 11: Vehicle Maintenance and Safety Vehicle Maintenance and Safety 00:35:00 Module 12: Zero Contact Delivery Methods Zero Contact Delivery Methods 00:27:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Delivery Driver today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as proof of your course completion. The Delivery Driver is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Delivery Driver Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Delivery Driver, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to the Delivery Driving Introduction to the Delivery Driving 00:33:00 Module 02: Delivery and Collection Delivery and Collection 00:42:00 Module 03: Maintaining Records Maintaining Records 00:28:00 Module 04: Effective Route Planning Effective Route Planning 00:30:00 Module 05: Stress Management Stress Management 00:36:00 Module 06: Driver CPC Driver CPC 00:27:00 Module 07: Maintain Traffic Laws Maintain Traffic Laws 00:35:00 Module 08: Parking and Reversing Parking and Reversing 00:37:00 Module 09: Driving in Adverse Weather Condition Driving in Adverse Weather Condition 00:29:00 Module 10: Safety Regulations and Hygiene Safety Regulations and Hygiene 00:33:00 Module 11: Vehicle Maintenance and Safety Vehicle Maintenance and Safety 00:35:00 Module 12: Zero Contact Delivery Methods Zero Contact Delivery Methods 00:27:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Register on the Delivery Driver Training today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get an e-certificate as proof of your course completion. The Delivery Driver Training is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get With The Delivery Driver Training Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Delivery Driver Training, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction to the Delivery Driving Introduction to the Delivery Driving 00:33:00 Module 02: Delivery and Collection Delivery and Collection 00:42:00 Module 03: Maintaining Records Maintaining Records 00:28:00 Module 04: Effective Route Planning Effective Route Planning 00:30:00 Module 05: Stress Management Stress Management 00:36:00 Module 06: Driver CPC Driver CPC 00:27:00 Module 07: Maintain Traffic Laws Maintain Traffic Laws 00:35:00 Module 08: Parking and Reversing Parking and Reversing 00:37:00 Module 09: Driving in Adverse Weather Condition Driving in Adverse Weather Condition 00:29:00 Module 10: Safety Regulations and Hygiene Safety Regulations and Hygiene 00:33:00 Module 11: Vehicle Maintenance and Safety Vehicle Maintenance and Safety 00:35:00 Module 12: Zero Contact Delivery Methods Zero Contact Delivery Methods 00:27:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Without committed deliverers, the job, supplies, resources, and gifts would never reach their target. From delivering items to completing transactions, drivers are essential points of contact for clients and frequently serve as brand ambassadors. This Delivery Driving course will introduce you to the world of delivery driving. Transporting parcels and other items from a mail facility to a residential or commercial address is the responsibility of a delivery driver. Their responsibilities include loading cargo, using navigational aids to reach the correct place, and delivering packages. A delivery driver's tasks and duties include packing, loading, and unloading delivery vehicles and delivering packages along predetermined paths to customers. Keeping in constant contact with route dispatchers is also important. This Delivery Driving course will focus on a certain aspect of delivery characteristics and will walk you through the fundamentals from scratch. You will be shown the typical delivery and collecting guidelines. Along with mapping out routes, recording information, scheduling tasks according to traffic regulations, maintaining your vehicle in good shape, and many other activities. Even "zero-touch" delivery during the pandemic and for homes infected with Covid-19 or other infectious diseases are covered in the course. Enrol in the Delivery Driving course now and learn to carry stock to any given area. Learning Outcomes: Know how to handle and move various materials and objects. Be able to understand the importance of route planning and record maintenance. Acquire the skills to drive safely in large vehicles and obey the Highway Code. Learn how to stay well and keep vehicles in good condition at all times. Get to know about safety regulations and hygiene. Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Delivery Driving course: Module 01: Introduction to the Delivery Driving Module 02: Delivery and Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking and Reversing Module 09: Driving in Adverse Weather Condition Module 10: Safety Regulations and Hygiene Module 11: Vehicle Maintenance and Safety Module 12: Zero Contact Delivery Methods Assessment Process Once you have completed all the modules in the Delivery Driving course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Delivery Driving course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students) CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Delivery Driving course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path By enrolling in this Delivery Driving programme, you will gain a thorough understanding of the knowledge and skills required to succeed in this line of work. For organisations and neighbourhood companies, this may make it easier for job seekers to find and apply for driving and delivery positions Certificates Certificate of completion Digital certificate - £10

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00