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520 Administration courses in Lytham St Annes delivered Live Online

Elite EA PA Forum

By Elite Forums

Elite EA/PA Forum We are delighted to announce three dates for our exclusive Elite EA/PA Forum. Facilitated by Facilitator Our aims for this workshop: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: Keynote from XXXX former assistant to XXXX Opportunity for the audience to take part in a Q&A with XXXX on how to excel within an administration role Facilitator The Confident Assistant: Negotiation, Assertiveness & Self-Advocacy Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Panel Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Facilitator AI & Automation: How Technology is Changing the Assistant’s Role Understand the latest AI tools reshaping administrative and operational support. Identify which tasks can be streamlined or delegated using automation. Reframe your role by leveraging technology to add strategic value and stay future-ready. Who will attend? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secatary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts Group discounts are on request - see below group rate discount brackets: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our and send back our Group Rates Attendee Document) Keynote 1 Keynote Bio 1 Keynote Speaker Empathetic, strategic, and meticulous about the details, Chynna Clayton has built a career enabling some of the world’s most influential leaders to excel in high-stress environments. Chynna is the founder and CEO of Matriarch Made Development, a consulting firm that helps organizations develop high performing administrative teams and identify and address overall operating structure and events logistics inefficiencies. From helping leaders figure out their onboarding, communication flow, event logistics and how to further develop the talents of their teams, Chynna supports leading organizations in creating a systematic approach to tackling business/events challenges and bottlenecks. Prior to Matriarch Made, Chynna worked in the personal office of Barack and Michelle Obama as their Director of Travel and Event Operations. Her career also includes administrative roles at Disney and the White House where she served as “body woman” to Mrs. Obama during the Obama Administration. Chynna graduated from University of Florida with a B.S. in Event Management and Political Science and a minor in Business. She currently resides in Washington, DC with her wife, Retired Naval Chief Petty Officer, Katina Hoyles. Chynna was featured in Michelle Obama’s latest book, The Light We Carry “She could adapt in all types of environments, remain­ing unflappable in the face of change. On any given day, I might go from having a conversation with a group of students at a school to filming a television show or recording a podcast. I could meet with a world leader or the head of a philanthropic organization and then have dinner with A-list celebrities. It was Chynna facilitating every move.” — Direct Quote from Michelle Obama in The Light We Carry Chynna Featured on The Michelle Obama's Podcast Facilitator Workshop Facilitator Kate is a business owner, qualified coach, consultant, facilitator, trainer, podcaster and public speaker with a background in learning & development, employee engagement strategy, continuous improvement, communications and marketing. After 25 years working across the board in blue-chip, non-profit and civil service organisations she now provides support to businesses looking to evolve and become great places for people to work in and with. Having worked with a wide variety of clients from school-age students to senior executives, she has been designing and running workshops, seminars and classes in person or via web events since she left long commutes and corporate roles behind in 2014 when she created her first two businesses. Her passion is in improving working relationships between roles and functions, supporting people to discover how to be their best selves at work. She does this in the auto-motive industry, financial services, medical teams, charities, global media, retail, education systems and the arts. When she’s not working, she and her classic car Monty Morgan can be found zipping around the English countryside. Kate's training & qualifications CTI Co-Active certified coach, ICF registered (CPCC) (PCC) Coach supervisor (ESQA) (EMCC) Lean Six Sigma Black Belt Lumina Sparks practitioner Hay Group Leadership Styles & Climate accredited coach Human Capital Institute certified in human capital strategy Sheppard Moscow advanced business consulting Conflict management trained (Thomas-Kilman instrument) Chartered Institute of Marketing Diploma So, will you be joining us? 🤔

Elite EA PA Forum
Delivered Online
FREE

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for Workspace ONE UEM operators and administrators, account managers, solutions architects, solutions engineers, sales engineers, and consultants. Overview By the end of the course, you should be able to meet the following objectives: Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM Outline the components of Workspace ONE UEM Explain the general features and functionality enabled with Workspace ONE UEM Summarize basic Workspace ONE administrative functions Explain and deploy common Workspace ONE integrations Securely deploy configurations to Workspace ONE UEM managed devices Onboard device endpoints into Workspace ONE UEM Summarize alternative management methodologies for rugged devices Discuss strategies to maintain environment and device fleet health Configure and deploy applications to Workspace ONE UEM managed devices Analyze Workspace ONE UEM deployments Enable email access on devices Integrate Workspace ONE UEM with content repositories and corporate file shares Explain the general features and functionality that Workspace ONE Access enables Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access Summarize and implement Workspace ONE productivity services into the digital workspace environment Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce Summarize basic troubleshooting methodologies Outline common troubleshooting techniques in the Workspace ONE UEM console Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console Summarize common troubleshooting strategies for Workspace ONE UEM managed devices Outline common application management troubleshooting techniques in the Workspace ONE UEM console Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE Assist™ In this extended five-day course, you learn how to apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with VMware Workspace ONE© UEM. Through a combination of hands-on labs, simulations, and interactive lectures, you will configure and manage the endpoint life cycle. After the course, you will have the foundational knowledge necessary to implement Workspace ONE UEM effectively.In addition, you learn how to apply the fundamental techniques for integrating VMware Workspace ONE© Access? with Workspace ONE UEM to distribute business-critical applications securely from any device and configure access management controls. You will learn how Workspace ONE uses various authentication methods and protocols to determine user access permissions and enable single sign-on, and you will leave with an understanding of the fundamental principles of identity and access management.Finally, you learn to investigate, analyze, and determine issues that might occur with the different components of Workspace ONE UEM. Troubleshooting is the backbone of service maintenance and management. By understanding how to effectively troubleshoot product issues, administrators can understand how product services communicate and function, in turn optimizing service and software health management. Course Introduction Introductions and course logistics Course objectives Online resources and references Platform Architecture Summarize the features and functionality of Workspace ONE UEM Outline the benefits of leveraging Workspace ONE UEM Recognize the core and productivity components that make up the Workspace ONE UEM platform Summarize high availability and disaster recovery for Workspace ONE Solution Administration Navigate and customize the Workspace ONE UEM console Summarize the hierarchical management structure Explain the features and functions of Workspace ONE Hub Services Outline account options and permissions Enterprise Integrations Outline the process and needs to integrate with directory services Explain certificate authentication and practical implementation with Workspace ONE Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console Describe VMware Dynamic Environment Manager? and its architecture Onboarding Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management Outline the steps for setting up autodiscovery in the Workspace ONE UEM console Enroll an endpoint through the VMware Workspace ONE© Intelligent Hub app Summarize platform onboarding options Managing Endpoints Explain the differences between device and user profiles Describe policy management options for Windows and macOS Describe the functions and benefits of using compliance policies Explain the use cases for Freestyle Orchestrator Describe the capabilities that sensors and scripts enable Alternative Management Methods Describe the function and benefits of device staging Configure product provisioning in the Workspace ONE UEM console Understand the benefits of deploying a VMware Workspace ONE© Launcher? configuration to Android devices List the system and device requirements for Linux device management in Workspace ONE UEM Applications Describe the features, benefits, and capabilities of application management in Workspace ONE UEM Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console Describe the benefits of using Apple Business Manager content integration Describe the benefits of using server-to-client software distribution List the functions and benefits of VMware Workspace ONE© SDK Device Email List the email clients supported by Workspace ONE UEM Configure an Exchange Active Sync profile in the Workspace ONE UEM console Configure VMware Workspace ONE© Boxer settings Summarize the available email infrastructure integration models and describe their workflows Configure email compliance policies and notifications services Content Sharing Describe the benefits of using Content Gateway and the Content Gateway workflows Describe the benefits of integrating content repositories with Workspace ONE UEM Configure a repository in the Workspace ONE UEM console Maintenance Manage endpoints from the Device List View and the Device Details View pages Analyze endpoint deployment and compliance data from the Monitor Overview page Workspace ONE Access Summarize the benefits of Workspace ONE Access Outline the core features and functions that Workspace ONE Access enables Navigate the Workspace ONE Access console Explain the functions of directory integration with Workspace ONE Access Explain the various types of authentication protocols enabled by Workspace ONE Access Integrating Workspace ONE UEM and Workspace ONE Access Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access Outline the process of connecting Workspace ONE UEM and Workspace ONE Access Explain the integrations workflow Summarize the key features of an integrated solution Productivity Integrations Identify the functions enabled by Unified Access Gateway Outline the purpose of the VMware AirWatch© Secure Email Gateway? edge service Explain the features enabled by the VMware Workspace ONE© Tunnel? edge service Summarize the capabilities enabled by the Content Gateway edge service SAML 2.0 Authentication Outline authentication methods supported by Workspace ONE Access Summarize the main properties of the SAML protocol Summarize the SAML authentication workflow Explain the application single sign-on authentication workflow with SAML Mobile Single Sign-On Describe the concept of mobile single sign-on Outline mobile single sign-on workflows Intelligence and Automation Summarize the features of VMware Workspace ONE© Intelligence? Outline the benefits of using Workspace ONE Intelligence Fundamentals of Troubleshooting Workspace ONE UEM Outline software troubleshooting logic and support methods Summarize the main process flows for the Workspace ONE UEM components Explain the importance of Workspace ONE UEM process flows for troubleshooting Identify different Workspace ONE UEM log files Workspace ONE UEM Console Troubleshooting Outline the best practices for troubleshooting Workspace ONE UEM console issues Identify common issues related to group management and assignment Outline common issues related to Workspace ONE UEM console roles and system settings Understand how analytic events can be used to identity platform errors Summarize the steps for collecting and analyzing Workspace ONE UEM console logs Integration Troubleshooting Outline the common enterprise integrations in Workspace ONE UEM Outline common troubleshooting techniques for the VMware AirWatch© Cloud Connector? Troubleshoot issues related to Directory Services integration Identify directory user and groups synchronization issues Troubleshoot issues related to certificate authority integration Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques Endpoint Troubleshooting Compare the endpoint connection topologies in Workspace ONE UEM Outline useful tools and resources for endpoint troubleshooting Summarize the best practices for device enrollment troubleshooting Explain device connectivity troubleshooting techniques Understand how to identify and resolve profile-related issues Identify common compliance policy issues and potential root causes Application Troubleshooting Explain the different scoping questions for troubleshooting applications Review application management configurations Summarize the general tools and resources for application troubleshooting Describe the general logic of troubleshooting public applications Understand internal application issues and potential causes Explain purchased application troubleshooting techniques Unified Access Gateway And Edge Services Troubleshooting Review Unified Access Gateway architecture and edge service workflows Understand Unified Access Gateway general configurations Explain how to utilize Unified Access Gateway related troubleshooting tools and resources Identify

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]
Delivered OnlineFlexible Dates
Price on Enquiry

Basic NetApp Configuration and Administration (BNCA)

By Nexus Human

Duration 2 Days 12 CPD hours This course is intended for NetApp Customers, IT Generalists, Academic Alliance Students Overview Explain ONTAP operation system, Use the CLI and OnCommand System Manager to identify storage components, configure storage systems and storage virtual machines for NAS and SAN client access, create FlexVol volumes, qtrees, and LUNs, manage snapshot copies Introduces introductory concepts covered through instructor led discussions and hands-on labs are how to create aggregates, virtual interfaces, snapshots, volumes, qtrees, and storage virtual machines. Getting Started with Data ONTAP List basic storage concepts such as aggregates, RAID groups, volumes, qtrees, and LUNs Describe Data ONTAP features such as Snapshot copies, unified storage, and storage efficiency Describe the similarities and differences between the 7-Mode and clustered Data ONTAP operating systems Use the CLI and GUI for administrative purposes Hardware Basics Describe the NetApp storage system hardware platforms and the types of disks that they support Describe the hardware components of NetApp storage controllers Use OnCommand System Manager or the CLI to identify hardware components in Data ONTAP operating in 7-Mode and the clustered Data ONTAP operating system Creating & Managing Aggregates Describe aggregates and RAID groups Create aggregates in Data ONTAP operating in 7-Mode Create aggregates in the clustered Data ONTAP operating system Manage aggregates Managing NAS Client Access Configure NAS client access in Data ONTAP operating in 7-Mode Configure data storage virtual machines (SVMs*) for NAS client access in clustered Data ONTAP Create FlexVol volumes and qtrees Managing SAN Client Connections Describe SAN protocol implementation in Data ONTAP operating in 7-Mode and the clustered Data ONTAP operating system Use OnCommand System Manager to create iSCSI-attached LUNs Use NetApp SnapDrive for Windows to create and format iSCSI-attached LUNs Access and manage a LUN from a Windows host Managing Volumes Explain the relationship between space guarantees, volumes, and aggregates Define thin provisioning and explain how it is used Define deduplication and describe the benefits that it provides Use OnCommand System Manager to set quotas Managing Snapshot Copies Define the function of Snapshot copies Create and delete a Snapshot copy Create Snapshot policies in the clustered Data ONTAP operating system Restore a volume from a Snapshot copy Create FlexClone volume clones that are backed by Snapshot copies Steps to Certification Recall the steps to NetApp Certification

Basic NetApp Configuration and Administration (BNCA)
Delivered OnlineFlexible Dates
Price on Enquiry

CV852 IBM DB2 11 for zOS System Administration

By Nexus Human

Duration 5 Days 30 CPD hours This course is intended for This is an intermediate course for system administrators, database administrators, and other technical individuals, who manage and implement DB2 10 for z/OS. Administrators of DB2 11 for z/OS can acquire a view of the architecture and fundamental processes required to manage a DB2 11 for z/OS subsystem. Course Outline Start and stop the DB2 subsystem Explain the allocation CLIST used at logon for DB2 data sets Use Set SYSPARM command Locate the Command recognition character for the DB2 subsystem Query the system log to gain knowledge about the IPL process and information in the system log when DB2 is initialized or stopped Explore DB2 Address Spaces information Select the DB2 functions that best satisfy your site requirements Explain the use of RACF for DB2 connection security Explain the use of Roles and Trusted Context Implement security procedures for a DB2 environment Describe the components and address space structure of a DB2 subsystem Explain DB2 Program Flow for all environments Invoke and use DB2 TSO Facilities Use the DB2 Catalog to monitor authorizations Increase the size of the Active Log data sets Explain DB2 Logging Use SET LOG SUSPEND and SET LOG RESUME Use DSNJU004 to Print Log Map Interpret the output of the Print Log Map Utility DSNJU004 Use DSNJU003 to rename DB2 data sets Plan for recovery of a BSDS failure Monitor and control DB2 Explain transaction flow in IMS and CICS Describe the CICS and DB2 environment Make use and implement the extended 10-byte RBA and LRSN

CV852 IBM DB2 11 for zOS System Administration
Delivered OnlineFlexible Dates
Price on Enquiry

Medication Train the Trainer Update

4.9(1007)

By Caring For Care

Policies. Legislation. CQC Medication. Routes. Formulation. Types. Absorption. About this event Policies. Legislation. CQC Medication. Routes. Formulation. Types. Absorption. MDT. Roles and Responsibilities. Levels of support. Boundaries and agreed ways of working. Order. Receive. Store. Record. Transfer. Dispose. 7 R’s. Sources of info. Practical session including MAR charts. Risk assessments. Person Centred Care. Review. Covert. Consent. Refuse. Errors and action. Infection Control and Technique.

Medication Train the Trainer Update
Delivered OnlineFlexible Dates
£225

Computing - Computer Coding - Online Tuition

5.0(8)

By GLA Tutors Home or Online

GLA Tutors: Empowering Young Minds in Computer Coding At GLA Tutors, we are passionate about equipping children with the essential skills needed to thrive in today's digital world. Our tutoring website offers a comprehensive and engaging learning experience for children who are eager to explore the exciting world of computer coding. With our online tutoring services, we strive to make coding education accessible and convenient for children of all ages. Our team of expert tutors are highly skilled in teaching computer coding concepts in a fun and interactive manner. They have a deep understanding of various programming languages and frameworks, ensuring that students receive top-notch instruction tailored to their individual needs and skill levels. Our provision for tutoring computer coding to children is designed to foster creativity, problem-solving skills, and logical thinking. Through our carefully curated curriculum, we introduce young learners to the fundamentals of coding, including algorithms, variables, loops, conditionals, and more. We believe in a hands-on approach, allowing students to actively apply what they learn through practical coding exercises and projects. At GLA Tutors, we understand that each child has their own unique learning style and pace. That's why our tutors provide personalized attention to every student, offering guidance and support every step of the way. Whether your child is a beginner or has some coding experience, we have tailored programs to suit their specific needs and help them progress confidently.

Computing - Computer Coding - Online Tuition
Delivered OnlineFlexible Dates
£40

Computing - GCSE Syllabus - Online Tuition

5.0(8)

By GLA Tutors Home or Online

Computer Science GCSE Syllabus The GCSE Computer Science Tutor Syllabus is designed to provide tutors in England with a comprehensive framework for teaching the GCSE Computer Science curriculum effectively. This syllabus aims to equip tutors with the necessary knowledge and skills to support students in their understanding and application of core computer science concepts.  Module 1: Introduction to Computer Science - Overview of computer science and its relevance in today's world - Understanding the components of a computer system - Introduction to algorithms and problem-solving techniques - Exploration of programming languages and their uses Module 2: Computer Hardware - Understanding the main components of a computer system, including CPU, memory, and storage devices - Exploring input and output devices and their functionalities - Understanding the role of operating systems and software in computer systems Module 3: Software Development - Introduction to programming concepts and languages (e.g., Python or Java) - Understanding variables, data types, and operators - Building algorithms and logical reasoning skills - Introduction to flowcharts and pseudocode - Implementation of simple programs and debugging techniques Module 4: Data Representation - Understanding binary, hexadecimal, and denary number systems - Representation of text, images, and sound using binary - Introduction to data compression and encryption techniques Module 5: Computer Networks - Understanding the basics of computer networks, including LAN, WAN, and the Internet - Introduction to network topologies, protocols, and security - Exploring the impact of digital communication on society Module 6: Cybersecurity and Ethical Issues - Understanding the importance of cybersecurity and data protection - Introduction to common threats and vulnerabilities - Exploring ethical issues related to computer science, such as privacy and intellectual property rights Module 7: Algorithms and Programming Techniques - Advanced programming concepts, including conditionals, loops, and functions - Introduction to sorting and searching algorithms - Exploring data structures, such as arrays and lists Module 8: System Architecture - Understanding the structure and function of a CPU - Introduction to memory hierarchy and cache - Exploring the Von Neumann architecture and its limitations Module 9: Computational Thinking and Problem Solving - Advanced problem-solving techniques using computational thinking - Introduction to algorithms for complex problems - Exploring algorithmic efficiency and optimization techniques Module 10: Exam Preparation and Revision - Reviewing key concepts covered throughout the syllabus - Practicing past exam questions and providing guidance on exam techniques - Supporting students with exam preparation strategies Please note that the duration and depth of each module can vary depending on the level of expertise required and the specific needs of the learners. Additionally, it's important to adapt the curriculum to the learners' proficiency levels, whether they are A Level/GCSE students or adult learners with different experience levels.

Computing - GCSE Syllabus - Online Tuition
Delivered OnlineFlexible Dates
£40

Computing - IT Skills for Mac iOS (modular) - Online Tuition

5.0(8)

By GLA Tutors Home or Online

Learn everything you need to know to be fully competent with Mac iOS. This syllabus takes you around the basics and then on another deep dive into all the elements. Discover things you never knew and speed up your experience using Mac iOS. Module 1: Introduction to Mac iOS and Hardware • Understanding the Mac ecosystem • Overview of Mac hardware components • Navigating the Mac interface Module 2: Mac Operating System (macOS) • Exploring the macOS interface • Customizing system preferences • File management and organization on macOS Module 3: Essential Mac Apps • Using Safari for web browsing • Effective web searching using search engines • Email management with Apple Mail • Calendar and task management with Apple Calendar Module 4: Software Installation and Updates • Installing and updating software applications • Managing and uninstalling programs • App Store and app installations Module 5: Productivity and Collaboration • Using iCloud for cloud-based storage and collaboration • Working with Notes, Reminders, and Messages • Collaborative document editing with iWork Module 6: Multimedia and Creativity • Basic image editing with Photos and Preview • Music creation with GarageBand • Creating multimedia presentations with Keynote Module 7: Troubleshooting and Maintenance • Identifying and resolving common Mac issues • Using Activity Monitor for performance monitoring • Maintenance tasks for macOS Module 8: Mac Security and Privacy • Overview of Mac security features • Online safety and privacy best practices • Protecting personal data and devices Module 9: Advanced Mac Features • Customizing the Dock and Menu Bar • Using Siri for voice commands and search • Continuity features for seamless device integration Module 10: Using AI and Chat GPT • Introduction to AI and Chat GPT technology • Exploring AI-powered features on Mac • Using Chat GPT for productivity and assistance Module 11: Browsing and Search Engines • Effective use of web browsers on macOS • Utilizing search engines for research • Online safety and privacy while browsing Module 12: Cybersecurity • Understanding cybersecurity threats • Protecting against malware and phishing attacks • Secure online practices and password management Module 13: Software Installation and Factory Reset • Installing and updating software applications • Factory resetting a Mac device • Data backup and recovery during resets Module 14: Final Projects and Assessment • Culminating projects showcasing Mac iOS skills • Practical exams assessing Mac software knowledge and skills • Preparing for industry-recognized certifications (optional) Please note that the duration and depth of each module can vary depending on the level of expertise required and the specific needs of the learners. Additionally, it's important to adapt the curriculum to the learners' proficiency levels, whether they are A Level/GCSE students or adult learners with different experience levels.

Computing - IT Skills for Mac iOS (modular) - Online Tuition
Delivered OnlineFlexible Dates
£40

Masters Degree-Business Management - (Level 7)

By Global Education Career Centre

Type of Education: %100 Online Duration: 12 Months IELTS Requirement: IELTS is not required

Masters Degree-Business Management - (Level 7)
Delivered OnlineFlexible Dates
Price on Enquiry

Bachelors Degree Management - (Level 4 & Level 5)

By Global Education Career Centre

Type of Education: %100 Online Duration: 24 Months IELTS Requirement: IELTS is not required

Bachelors Degree Management - (Level 4 & Level 5)
Delivered OnlineFlexible Dates
Price on Enquiry