Wouldn't sales be a 'walk in the park' without challenging customers? Why is it that some customers are so difficult to please, so quick to call 'foul' at the slightest blip and so mean with their gratitude after we've bent over backwards to accommodate them? Whether we are looking at prospective or existing customers, there is a toolkit for dealing with the most challenging of them. This course will help participants: Use broad open questions to give the customer a platform for their opinions or issues Improve listening skills to really understand what's behind the customer's challenging style Probe specific phrases to show listening and earn deeper disclosure Use silence to let challenging customers 'blow off steam' Understand the negative impact of certain phrases on a challenging customer Summarise effectively and reassure the customer of our understanding of their needs Recognise the 'behaviour cycle' and avoid emotional escalation Understand 'transactional analysis' and how to bring people from 'child' to 'adult' state Create loyalty in customers who are slow to give trust 1 What makes a customer 'challenging'? Why customers challenge us - understanding their drivers 'Wearing their shoes' - seeing things from their perspective Understanding our own personality style How to flex with a style that is different from our own Ways to quickly recognise a customer's style The benefits of flexing with a challenging customer's style 2 Practical exercise - forum theatre Participants take it in turns to deal with the trainer (who plays the role of the challenging customer) Observers stop the action when they hear or see something they deem wrong The participant in the seat gets a chance to use a suggested alternative line The participant who makes the suggestion has the chance to occupy the seat and deliver it themselves Frequent feedback from the trainer as to how the participant's words are making him feel Opportunities to rewind the action if an ill-advised line is suggested and delivered Flipchart for capturing what worked, what didn't work and why Mehrabian principle - the importance of body language and tone over words used 3 Questioning and listening skills How to use open questions to get the customer talking What questions to avoid and why The use of pauses and silence to reduce tension and build trust What listening is and what it isn't Question funnelling - how to earn deeper disclosure through probing The power of summary 4 Transactional analysis explained What is transactional analysis (TA)? Exploring the TA states and why people behave in that way under pressure How to bring challenging customers to 'adult' state to reduce tension How 'parent' or 'child' behaviours can be inadvertently triggered Understanding the 'behavioural cycle' and how to break it Mini-role play 'vignettes' to demonstrate real time impact of ill-chosen words 5 How to build trust with challenging customers Techniques for placating current challenging customers Methods that the participants have already used effectively - understanding why those methods worked and how other participants can model them Participants' experiences of trust having been lost - understanding why those experiences had that negative outcome How to 'go the extra mile' with challenging customers 6 Bringing a 'real' challenging customer to life Participants give the trainer a brief profile of a specific challenging customer of theirs 5-10 minute roleplay in which the trainer brings that individual to life Observing participants - without interrupting - make notes on what is and isn't working Trainer stops the action half-way through to give feedback on how he is feeling Participant goes back into the roleplay having recalibrated their approach based on feedback Observers give feedback on what did and didn't work Trainer comes out of character to explain the impact of the participant's words and behaviours 7 Wrap-up Key learnings from each participant Individual action planning - steps that can and will be implemented in the workplace
This one day masterclass is designed to provide a practical application of the content that is covered within The DEI Playbook and is aimed at anyone tasked with launching and implementing diversity and inclusion within their organisation.
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Learn from two decades of specialist equality & inclusion expertise and the pitfalls to avoid, plus adventures in self-discovery. Participants enjoy the engaging and motivational style, building up the confidence to apply deepened insights and practical tools.
Getting Started The ILM Level 3 Certificate in Leadership is a comprehensive course that offers an in-depth exploration of various leadership styles and their effects on individuals. This course is tailored for those with some management experience who are seeking to enhance their leadership skills. By studying this course, you will have the opportunity to evaluate and understand your own leadership styles by collecting feedback from your teams. In addition to this, you will also develop some crucial soft skills that empower you to cultivate more positive and productive teams. The course not only equips aspiring managers with the necessary skills and knowledge but also presents the motivation required for their personal and professional development. Key Benefits For Learners Understand different leadership styles and how they impact people Identify and evaluate your own leadership style by gathering feedback from your teams Learn how to use action learning and implement your own action learning plan to improve your leadership skills Focus on enhancing your communication skills and ability to align your team with your organisation's goals and vision. For Organisations Empower managers with essential soft skills and boost their confidence. Drive motivation and align teams with organisational goals. Cultivate happier and more productive teams. Invest in the future leaders of your organisation by equipping managers with the tools and motivation to self-develop. Key Highlights This qualification is ideal for individuals seeking to enhance their people-leading skills and want to progress to the next management level. We will ensure your access to the first-class education needed to achieve your goals and dreams and to maximise future opportunities. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace, choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our qualified tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The ILM Level 3 Leadership can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £30,051 per annum Supervisor, with an estimated average salary of £33,000 per annum Shift Manager, with an estimated average salary of £35,216 per annum Project Officer, with an estimated average salary of £36,451 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements The ILM Level 3 Certificate in Leadership course is designed for individuals who want to gain a foundational understanding of leadership and those who aspire to advance to a higher level of management career. To be eligible for this course, you must: Be 18 years of age and over Have some work experience as a team leader or junior manager or a similar role Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals. Why gain a ILM Qualification? The ILM Level 3 Certificate in Leadership course is designed for individuals who want to gain a foundational understanding of leadership and those who aspire to advance to a higher level of management career. The course comprises three mandatory units which introduce leadership styles, motivation techniques, and the planning and implementation of action learning plans. Learners will then review the effectiveness of their action learning and set goals for their continuing development as a leader. Successful completion of the course could lead you to progression to a range of qualifications including: ILM Level 3 Diploma in Leadership and Management ILM Level 4 Award, Certificate or Diploma in Management. ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Developing Own Leadership Capability Using Action Learning Reference No : 8603-302 Credit : 10 || TQT : 100 UNIT2- Understanding Leadership Reference No : 8603-300 Credit : 2 || TQT : 20 UNIT3- Leading and Motivating a Team Effectively Reference No : 8603-301 Credit : 2 || TQT : 20 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Unconscious bias from a fresh new perspective for anyone who interacts with, or makes decisions about, people; whether you work with customers, supervise staff or work in collaboration, this session will enhance your insight and interactions.
Our Team Leader Programme is designed specifically for new & existing Team Leads & Managers in Healthcare, such as General Practice, Primary & Secondary Care. This programme gives delegates the opportunity to spend time with peers, gain new tools & techniques that enable them to develop & support their team effectively. Building confidence to be able to have more proactive & challenging conversations with team members, supporting managers and reducing escalation.
Getting Started The Institute of Leadership and Management (ILM) Level 5 Diploma focuses on fundamental management principles. This course will provide the learner with the skills to contribute to developing a strategic plan, designing business processes, managing strategic change, and providing expert leadership. Intended for middle managers seeking the next step of their career, the ILM Level 5 Diploma is the most comprehensive qualification from the Institute of Leadership and Management. Upon completing the course, the learner will be able to improve their leadership performance through action learning and will become qualified in management problem-solving and leadership decision-making skills. The ILM Level 5 Diploma in Leadership and Management is suitable for employees pursuing the position of department head, project manager and middle manager. This Level 5 Qualification will help them to improve their skills and prepare them to gain senior managerial skills and responsibilities. The qualifications comprise a broad range of units covering skills in six core areas - working with people, managing yourself and personal skills, providing direction, facilitating innovation and change, achieving results, and using resources. Key Benefits The Level 5 Diploma in Leadership and Management is designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities. The qualifications comprise a broad range of units covering skills in six core areas - working with people, managing yourself and personal skills, providing direction, facilitating innovation and change, achieving results, and using resources. The flexibility in unit choice allows the qualification to be tailored to meet the needs of the individual and employer. Benefits for individuals Use core management techniques to drive better results Develop your ability to lead, motivate and inspire Provide strategic leadership as well as day-to-day management Benchmark your managerial skills Raise your profile in your organisation. Benefits for employers Encourage strategic thinking at this level of management to foster business improvement. Engage middle managers with training and development - these qualifications are designed to provide clear, measurable benefits to career-minded professionals. Customise these qualifications to your development needs. About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? A dedicated tutor for individual students to help and provide suggestions throughout the course. Providing formative assessment with formative feedback will support the learner to improve their achievements. Our online learning platform will provide all of the assessment materials. Platform independent accessibility of Online learning portal, SBTL delivers the course straight to the student's smartphone, tablet, laptop or desktop, enabling them to study at their convenience. Assessment Time-constrained scenario-based assignments No examinations Entry Requirements Must be 19 years of age and over Substantial experience as a manager or supervisor Should possess provable academic ability to complete a level 5 qualification Progression Successful learners can progress to a range of qualifications including ILM Level 5 Diploma in Principles of Leadership and Management Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Credit Value: Minimum 4 credits Maximum 12 credits Rules of Combination: Minimum 37 credits Choice of units from Groups 1 and 2 Maximum of 18 credits from Group 2 Unit Code Unit Title Credit Group 1 8607-506 Managing Stress and Conflict in the Organisation 3 8607-511 Managing Projects in the Organisation 4 8607-527 Partnership Working 4 8607-503 Developing Critical Thinking 4 8607-504 Managing Individual Development 5 Group 2 8607-402 Managing Equality and Diversity in Own Area 4 8607-415 Motivating People in the Workplace 2 8607-403 Managing Risk in the Workplace 3 8607-412 Managing Meetings 3 8607-417 Managing and Implementing Change in the Workplace 6 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Getting Started The ILM Level 5 Certificate in Leadership and Management is designed for practising project managers, department heads, and middle managers, helping them to develop skills and experience, improve performance and prepare for senior management responsibilities. At the Certificate level, the mandatory unit focuses on understanding different leadership styles and adopting the most effective style to motivate staff and achieve organisational goals. Another unit covers using and evaluating action learning for leadership development, planning, and undertaking activities to develop the learner's leadership performance. The benefits of an ILM qualification are endless. The Level 5 management course focuses on the development of an individual's ability to lead, motivate and inspire a team, to provide strategic leadership as well as improve day-to-day operational management, benchmarking their managerial skills and raising their profile within the organisation-making ILM Level 5 one of the best management qualifications to have. The Institute of Leadership and Management (ILM) Level 5 Certificate will build upon and broaden senior managers' skills, giving them the practical techniques to excel as strong and effective leaders. The ILM Level 5 Certificate aims at those with considerable management experience and those looking to take their next career step to higher-ranking leadership positions within an organisation. Studying with ILM delivered by SBTL offers the learner real, practical and transferable skills that can immediately be implemented in the workplace. Key Benefits The Level 5 Certificate in Leadership and Management is designed for practising middle managers, helping them to develop their skills and experience, improve performance and prepare for senior management responsibilities. Benefits for individuals Understand yourself as a leader Use feedback and self-review to enhance your leadership skills Learn solid techniques for planning and implementing complex pieces of work Put these skills into practice in your workplace Raise your profile, get results and get a nationally recognised qualification. Benefits for employers Short, concise qualification focused on workplace-based activity Give managers the tools to manage their own professional development Managers with the self-awareness to lead and the practical skills to deliver results in your organisation. About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? A dedicated tutor for individual students to help and provide suggestions throughout the course. Providing formative assessment with formative feedback will support the learner to improve their achievements. Our online learning platform will provide all of the assessment materials. Platform independent accessibility of Online learning portal, SBTL delivers the course straight to the student's smartphone, tablet, laptop or desktop, enabling them to study at their convenience. Entry Requirements Must be 19 years of age and over Substantial experience as a manager or supervisor Should possess provable academic ability to complete a level 5 qualification Progression These qualifications will provide progression opportunities to other qualifications including: ILM Level 5 Diploma in Principles of Leadership and Management Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Credit Value: Minimum 13 credits Maximum 36 credits Rules of Combination: Minimum 13 credits, maximum 36 credits Minimum of 7 credits from Group 1 Maximum of 6 credits from Group 2 Unit Code Unit Title Credit Group 1 8607-506 Managing Stress and Conflict in the Organisation 3 8607-511 Managing Projects in the Organisation 4 Group 2 8607-402 Managing Equality and Diversity in Own Area 4 8607-415 Motivating people in the workplace 2 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Getting Started The ILM Level 3 Leadership and Management course is perfect for individuals who have management responsibilities but lack formal training and are committed to enhancing their skills. The course is especially beneficial for team leaders looking to advance to the next management level and managers who must guide their teams through organisational changes, budget reductions, or other challenging situations. With this ILM Level 3 Leadership and Management course, you will develop leadership skills, improve decision-making capabilities, hone management techniques, enhance team performance, and gain a deeper understanding of organisational behaviour. The course will also provide opportunities for practical application of skills in real-world scenarios and open doors to further career advancement. You will have the flexibility to tailor your learning experience to align with your career aspirations and professional development goals through an extensive selection of units. Key Benefits For Learners Acquire a range of management skills and apply them in your current role Strengthen your leadership capabilities to inspire and empower teams, and skilfully navigate relationships Elevate your leadership and management proficiency by leveraging your personal knowledge, values, and driving force For Organisations Effective and confident First line managers Better relationships and healthy communication within teams Proven skills: Managers will demonstrate the ability to apply their new skills to drive success in your organisation Equip your managers with the tools to continuously develop their own skills and abilities Career Pathways The ILM Level 3 Leadership and Management can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £30,051 per annum Supervisor, with an estimated average salary of £33,000 per annum Shift Manager, with an estimated average salary of £35,216 per annum Project Officer, with an estimated average salary of £36,451 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 12 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements The ILM Level 3 Diploma in Leadership and Management course is aimed at practising team leaders seeking to move up to the next management level and managers who need to lead people through organisational change. To be eligible for this course, you must: Be 18 years of age and over Have some work experience as a team leader or supervisor or a similar role Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals. Progression Successful learners can progress to a range of qualifications including: ILM Level 3 Certificate in Coaching and/or Mentoring ILM Level 3 Certificate or Diploma in Facilities Management ILM Level 3 Certificate in Enterprise and Entrepreneurship ILM Level 4 Award, Certificate or Diploma in Leadership and Management Why gain a ILM Qualification? The Level 3 Diploma in Leadership and Management course is ideal for individuals with management responsibilities who need formal training and are serious about developing their abilities. The course covers a wide range of units covering core management skills - such as understanding how to organise and delegate - plus skills in communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the qualification to be tailored to meet the needs of the individual and employer. Successful completion of the course could lead you to progression to a range of qualifications including: ILM Level 3 Diploma in Leadership and Management ILM Level 3 Certificate in Coaching and Mentoring ILM Level 4 Award, Certificate or Diploma in Leadership and Management ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Leading and Motivating a Team Effectively Reference No : 8600-341 Credit : 2 || TQT : 20 UNIT2- Developing Own Leadership Capability Using Action Learning (Diploma only) Reference No : 8600-342 Credit : 10 || TQT : 100 UNIT3- Understanding Change in the Workplace Reference No : 8600-209 Credit : 2 || TQT : 20 UNIT4- Developing Yourself as an Effective Team Member Reference No : 8600-230 Credit : 3 || TQT : 30 UNIT5- Planning Change in the Workplace Reference No : 8600-302 Credit : 2 || TQT : 20 UNIT6- Giving Briefings and Making Presentations Reference No : 8600-307 Credit : 2 || TQT : 20 UNIT7- Understanding Performance Management Reference No : 8600-323 Credit : 2 || TQT : 20 UNIT8- Understand How to Lead Effective Meetings Reference No : 8600-328 Credit : 2 || TQT : 20 UNIT9- Understanding Innovation and Change in an Organisation Reference No : 8600-301 Credit : 2 || TQT : 20 UNIT10- Managing Equality and Diversity in Own Area Reference No : 8600-402 Credit : 4 || TQT : 40 UNIT11- Managing Equality and Diversity in Own Area Reference No : 8600-402 Credit : 4 || TQT : 40 UNIT12- Managing Equality and Diversity in Own Area Reference No : 8600-402 Credit : 4 || TQT : 40 UNIT13- Managing Risk in the Workplace Reference No : 8600-403 Credit : 3 || TQT : 30 UNIT14- Developing People in the Workplace Reference No : 8600-405 Credit : 5 || TQT : 50 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.
Getting Started The ILM Level 3 Leadership and Management course is perfect for individuals who have management responsibilities but lack formal training and are committed to enhancing their skills. The course is especially beneficial for team leaders looking to advance to the next management level and managers who must guide their teams through organisational changes, budget reductions, or other challenging situations. Through this ILM Level 3 Leadership and Management course, you will develop leadership skills, improve decision-making capabilities, hone management techniques, enhance team performance, and gain a deeper understanding of organisational behaviour. The course will also provide opportunities for practical application of skills in real-world scenarios and open doors to further career advancement. You will have the flexibility to tailor your learning experience to align with your career aspirations and professional development goals through an extensive selection of units. Key Benefits For Learners Acquire a range of management skills and apply them in your current role Strengthen your leadership capabilities to inspire and empower teams, and skilfully navigate relationships Elevate your leadership and management proficiency by leveraging your personal knowledge, values, and driving force For Organisations Effective and confident First line managers Better relationships and healthy communication within teams Proven skills: Managers will demonstrate the ability to apply their new skills to drive success in your organisation Equip your managers with the tools to continuously develop their own skills and abilities Career Pathways The ILM Level 3 Leadership and Management can open many career pathways including, but not limited to: Team Leader, with an estimated average salary of £30,051 per annum Supervisor, with an estimated average salary of £33,000 per annum Shift Manager, with an estimated average salary of £35,216 per annum Project Officer, with an estimated average salary of £36,451 per annum About Awarding Body Institute of Leadership & Management (ILM) is a professional body that helps people worldwide improve their leadership capabilities and advance their careers. All ILM qualifications are awarded by The City and Guilds of London Institute, founded in 1878 and incorporated into the Royal Charter. ILM qualifications are regulated and approved by Ofqual, the governing body for qualifications in the UK. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by ILM-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies ILM Membership - You will receive 12 months of the Institute of Leadership & Management membership, bringing access to a wealth of resources to support your leadership development. ILM Digital credentials - Validate your skills and share achievements anywhere, anytime using Digital Credentials Assessment For each module you study, you will complete a written assignment of 2000 to 2500 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your ILM-approved tutor. Entry Requirements ILM Level 3 Leadership and Management is designed for new aspiring team leaders, which gives an in-depth introduction to the role and responsibilities of a team leader. To be eligible for this course, you must: Be 18 years of age and over Have considerable work experience as a team leader or supervisor or a similar role Possess the ability to complete the Level 3 course Our friendly admissions advisors will provide the best advice, considering your needs and goals. Progression Successful learners may progress to a range of qualifications including the following: ILM Level 3 Diploma in Facilities Management ILM Level 4 Award, Certificate or Diploma in Leadership and Management Why gain a ILM Qualification? The Level 3 Certificate in Leadership and Management is ideal for individuals with management responsibilities who need formal training and are serious about developing their abilities. The course is made up of a wide range of units covering core management skills - such as understanding how to organise and delegate - plus skills in communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the coourse to be tailored to meet the needs of the individual and employer. Successful completion of the course could lead you to progression to a range of qualifications including: ILM Level 3 Diploma in Leadership and Management ILM Level 3 Certificate in Coaching and Mentoring ILM Level 4 Award, Certificate or Diploma in Leadership and Management ILM graduates achieve remarkable things: An impressive 70,000 people take ILM qualifications every year, with 93% of employers agreeing that their managers improved after completion. ILM Membership - All ILM learners receive a minimum of 12 months membership of the Institute of Leadership & Management, bringing access to a wealth of resources to support their leadership development ILM Digital credentials - Validate skills and share achievements anywhere, anytime using Digital Credentials Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Managing Risk in the Workplace Reference No : 8600-403 Credit : 3 || TQT : 30 UNIT2- Developing People in the Workplace Reference No : 8600-405 Credit : 5 || TQT : 50 UNIT3- Understand How to Lead Effective Meetings Reference No : 8600-328 Credit : 2 || TQT : 20 UNIT4- Leading and Motivating a Team Effectively Reference No : 8600-341 Credit : 2 || TQT : 20 UNIT5- Developing Own Leadership Capability Using Action Learning (Diploma only) Reference No : 8600-342 Credit : 10 || TQT : 100 UNIT6- Understanding Change in the Workplace Reference No : 8600-209 Credit : 2 || TQT : 20 UNIT7- Developing Yourself as an Effective Team Member Reference No : 8600-230 Credit : 3 || TQT : 30 UNIT8- Managing Equality and Diversity in Own Area Reference No : 8600-402 Credit : 4 || TQT : 40 UNIT9- Understanding Innovation and Change in an Organisation Reference No : 8600-301 Credit : 2 || TQT : 20 UNIT10- Planning Change in the Workplace Reference No : 8600-302 Credit : 2 || TQT : 20 UNIT11- Giving Briefings and Making Presentations Reference No : 8600-307 Credit : 2 || TQT : 20 UNIT12- Understanding Performance Management Reference No : 8600-323 Credit : 2 || TQT : 20 Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.