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Excellence in Customer Service (Advanced)

Excellence in Customer Service (Advanced)

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • Delivered Online

  • Full day

  • All levels

Description

Duration

1 Days

6 CPD hours

This course is intended for

This course is intended for customer service professionals with some experience in the field who want to expand or refresh their knowledge and improve their skills.
It is also intended for customer service professionals who have taken on, or are looking to assume, greater leadership responsibility.

Overview

In this course, you will refresh and expand your customer service skill set.
You will:
Apply fundamental customer service knowledge and skills.
Manage your everyday workflow.
Take care of customers by assessing their needs, resolving their issues, and encouraging further sales.
Deal with challenging customer interactions.
Apply customer service leadership skills

In this course, you will apply important principles and skills you can use as a customer service professional.

In addition to providing basic customer service, you'll also learn important principles and skills that will empower you to solve difficult and challenging customer interactions, encourage further sales, and take on leadership responsibilities.

Applying Customer Service Foundations

  • Topic A: Assess Customer Service Basics

  • Topic B: Develop Interpersonal Skills

Managing Your Workflow

  • Topic A: Apply Organizational Skills

  • Topic B: Handle Simultaneous Customer Contacts

  • Topic C: Manage Individual Stress

Taking Care of Customers

  • Topic A: Maintain Focus on the Issue

  • Topic B: Assess Customers

  • Topic C: Diagnose Customers? Problems

  • Topic D: Educate the Customer

  • Topic E: Resolve Customers? Problems

  • Topic F: Encourage Further Sales Through Service

Dealing with Challenging Customer Interactions

  • Topic A: Recognize Difficult Situations

  • Topic B: Work within Your Company Parameters

  • Topic C: Handle a Difficult Interaction

  • Topic D: Overcome Negativity

  • Topic E: Redirect the Customer

  • Topic F: Follow Up on a Challenging Situation

Progressing to Leadership

  • Topic A: Lead from Within Your Team

  • Topic B: Address Escalated Customer Issues

  • Topic C: Analyze Customer Service Metrics

Additional course details:

Nexus Humans Excellence in Customer Service (Advanced) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward.

This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts.

Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success.

While we feel this is the best course for the Excellence in Customer Service (Advanced) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you.

Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

About The Provider

Nexus Human, established over 20 years ago, stands as a pillar of excellence in the realm of IT and Business Skills Training and education in Ireland and the UK....

Read more about Nexus Human

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