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How is SIA SO Top Up course delivered? It is a blended course. Total time is 4 hours (minimum). Online learning – minimum 4 hrs eLearning must be done online prior to the course commencement date. You will be given access to our online portal. Classroom learning – 1 day We will give you access to our learner portal for you to get ready for the exams. Exams - 45 minutes (1 exam) are allocated for exams, which will be done in the classroom. You would need to come to the centre and sit the exams. Course Benefits / Package Deal ✅ UNPARALLELED VALUE! ✅ FREE Retakes of all units ✅ TRAINING GUARANTEE: We have never postponed a course yet. You get your training or a full refund without losing a penny. ✅ BEST TRAINING: No nonsense or bla bla bla! We have trainers with a minimum of 20 years of field experience, offering you the best possible insights and practical knowledge. You will learn from industry experts who understand the real-world challenges and nuances of security work. See Reviews! ✅ FREE reading materials. Full access to our course materials and beyond, giving you comprehensive resources for your learning journey. ✅ FREE e-certificate via email upon completion (No need for a hard copy). ✅ FREE step-by-step guidance on how to apply for the SIA license, streamlining the post-training process. ✅ FREE parking (North London Centre Only) ✅ ALL-INCLUSIVE PRICES: Our pricing is transparent and all-inclusive. Course and exam fees are included, so you won't encounter any hidden costs. ✅ FREE employment support after completing your training. ✅ Customer support - via chat-box, phone, or email for any questions or assistance. ✅ We always deliver on our promise! We pride ourselves on delivering on our promises, ensuring that you receive the highest quality training and support. ✅ Hassle-Free Booking under 60 seconds / Pick a location / Select a date / Fill in the form / Click on Go To Check Out.

✅ Check Out the Details First Aid training is divided into two parts: Theory – This must be completed online before the course commencement date. You will be given access to eLearning Practical – This will be completed in the classroom. Duration: 4 hours (Classroom). Dates: As indicated on the booking form Times: 09:30 to 13:30 (start time may vary) 🔑 ESSENTIAL PACKAGE ✅ Core Training and Certification Accredited | Nationwide Recognised | Level 3 Emergency First Aid at Work. ✅ Flexibility & Support Results: Same day results Retakes: FREE Unlimited Retakes if unsuccessful. Rescheduling: Reschedule your course up to 5 working days before the start date; T&Cs apply. Best Training: No nonsense, trainers with a minimum of 20 years of field experience. All-Inclusive Prices: Course and test fees are included. Training Guarantee: We have never postponed a course yet. You get your training or a full refund without losing a penny. Fast Certification: You will receive a certificate within 2 working days. Unparalleled Value: Nationwide recognised & accredited certificate. Promise: We always deliver on our promise! ✅ Extra Free Perks FREE course reading materials. FREE e-certificate via email upon completion. FREE Parking (North London Centre Only). Customer support via chat-box, phone, or email. Total Savings: £165 Maximise your investment with our comprehensive package. Here’s what you save: Course Price Discount: Normally, this comprehensive training costs at least £294.99 – You Save: £165. Hassle-Free booking under 60 seconds. Start training towards a secure future today! 🚀 ADVANCED PACKAGE ✅ Core Training and Certification Accredited | Nationwide Recognised | Level 3 Emergency First Aid at Work. ✅ Enhanced Flexibility & Support Results: Same day results. Retakes: FREE Unlimited Retakes if unsuccessful. Rescheduling: Reschedule your course up to 72 working days before the start date; T&Cs apply. Best Training: No nonsense, trainers with a minimum of 20 years of field experience. All-Inclusive Prices: Course and test fees are included. Training Guarantee: We have never postponed a course yet. You get your training or a full refund without losing a penny. Fast Certification: You will receive a certificate within 2 working days. Unparalleled Value: Nationwide recognised & accredited certificate. Promise: We always deliver on our promise! ✅ Extra Free Perks FREE course reading materials. FREE e-certificate via email upon completion. FREE Parking (North London Centre Only). Customer support: via chat-box, phone, or email. ✅Full Spectrum Accredited Certification to Support Your Employment FREE Level 2 Workplace health, safety, and welfare Online Course. FREE Accredited Level 2 Fire Marshal Online Course. FREE Accredited Paediatric First Aid Online Course. FREE Accredited Child safeguarding Online Course. ✅ Total Savings: £402.96 Maximise your investment with our comprehensive package. Here’s what you save: FREE Unlimited Re-sits: Typically costs £99.99 each Course Price Discount: Normally, Level 3 Accredited Emergency First Aid comprehensive training costs £294.99 (£294.99 - £149.99) – You Save: £145. FREE Accredited Level 2 Workplace health, safety, and welfare Online Course – worth £35.99 / can be access with a year. FREE Accredited Level 2 Fire Marshal Online Course - worth £50 / can be access with a year. FREE Accredited Paediatric First Aid Online Course - worth £35.99 / can be access with a year. FREE Accredited Child safeguarding Online Course - worth £35.99 / can be access with a year. Hassle-Free Booking under 60 seconds. Start training towards a secure future today! 💎 PREMIUM PACKAGE ✅ Core Training and Certification Accredited | Nationwide Recognised | Level 3 Emergency First Aid at Work. FREE Refresher | Accredited | Nationwide Recognised | Level 3 Emergency First Aid at Work – to renew / refresh your qualification after 3 years – worth minimum £149.99. ✅ Premium Access & Flexibility Results: Same day results Retakes: FREE Unlimited Retakes if unsuccessful. FREE Rescheduling: Reschedule your course up to 24 hours before the start date – T&Cs apply. Best Training: No nonsense, trainers with a minimum of 20 years of field experience. All-Inclusive Prices: Course and test fees are included. Training Guarantee: We have never postponed a course yet. You get your training or a full refund without losing a penny. Fast Certification: You will receive a certificate within 2 working days. Unparalleled Value: Nationwide recognised & accredited certificate. Promise: We always deliver on our promise! ✅ Extra Free Perks FREE course reading materials. FREE e-certificate via email upon completion. FREE Parking (North London Centre Only). Customer support - via chat-box, phone, or email. ✅Full Spectrum Accredited Certification to Support Your Employment FREE Level 2 Workplace health, safety, and welfare Online Course. FREE Accredited Level 2 Fire Marshal Online Course. FREE Accredited Paediatric First Aid Online Course. FREE Accredited Child safeguarding Online Course. ✅ Total Savings: £552.95 Maximise your investment with our comprehensive package. Here’s what you save: FREE Unlimited Re-sits: Typically costs £99.99 each. Course Price Discount: Normally, Level 3 Accredited Emergency First Aid comprehensive training costs £294.99 (£294.99 - £149.99) – You Save: £145. FREE Accredited Level 2 Workplace health, safety, and welfare Online Course – worth £35.99 / can be access with a year. FREE Accredited Level 2 Fire Marshal Online Course - worth £50 / can be access with a year. FREE Accredited Paediatric First Aid Online Course - worth £35.99 / can be access with a year. FREE Accredited Child safeguarding Online Course - worth £35.99 / can be access with a year. FREE Refresher | Accredited | Nationwide Recognised | Level 3 Emergency First Aid at Work – to renew / refresh your qualification after 3 years – worth minimum £149.99. Hassle-Free Booking under 60 seconds. Start training towards a secure future today!

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Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.

Junos Operating System training course description This course provides students with the foundational knowledge required to work with the Junos OS and to configure Junos devices. The course provides a brief overview of the Junos device families and discusses the key architectural components of the software. The course then delves into foundational routing knowledge and configuration examples including general routing concepts, routing policy, and firewall filters. Delegates will gain experience in configuring and monitoring the Junos OS and monitoring basic device operations. This course is based on Junos OS Release 15.1X49. What will you learn Describe the design architecture of the Junos OS. Navigate within the Junos CLI and perform tasks within the CLI operational and configuration modes. Configure and monitor network interfaces. Navigate within the Junos J-Web interface. Identify where you might use firewall filters. Explain basic routing operations and concepts. Identify key factors in Juniper Networks' security. Junos Operating System training course details Who will benefit: This course benefits individuals responsible for configuring and monitoring devices running the Junos OS. Prerequisites: TCP/IP foundation for engineers Duration 3 days Junos Operating System training course contents Junos Operating System Fundamentals The Junos OS Traffic Processing Overview of Junos Devices User Interface Options-The Junos CLI User Interface Options The Junos CLI: CLI Basics The Junos CLI: Operational Mode The Junos CLI: Configuration Mode User Interface Options-The J-Web Interface The J-Web GUI Configuration Lab 1: User Interface Options Initial Configuration Factory-Default Configuration Initial Configuration Interface Configuration Lab 2: Initial System Configuration Secondary System Configuration User Configuration and Authentication System Logging and Tracing Network Time Protocol Archiving Configurations SNMP Lab 3: Secondary System Configuration Operational Monitoring and Maintenance Monitoring Platform and Interface Operation Network Utilities Maintaining the Junos OS Password Recovery System Clean-Up Lab 4: Operational Monitoring and Maintenance Interface Configuration Examples Review of the Interface Configuration Hierarchy Interface Configuration Examples Using Configuration Groups Routing Fundamentals Routing Concepts: Overview of Routing Routing Concepts: The Routing Table Routing Concepts: Routing Instances Static Routing Dynamic Routing Lab 5: Routing Fundamentals Routing Policy Routing Policy Overview Case Study: Routing Policy Lab 6: Routing Policy Firewall Filters Firewall Filters Overview Case Study: Firewall Filters Unicast Reverse-Path-Forwarding Checks Lab 7: Firewall Filters Class of Service CoS Overview Traffic Classification Traffic Queueing Traffic Scheduling Case Study: CoS Lab 8: Class of Service JTAC Procedures Opening a Support Case Customer Support Tools Transferring Files to JTAC Juniper Security Concepts Security Challenges Juniper's Security Focus Appendix A: IPv6 Fundamentals IPv6 Addressing Protocols and Services Configuration

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost