Booking options
£25
£25
On-Demand course
1 hour 25 minutes
All levels
ð Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' ð
Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' ð
ð Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.
ð ï¸ What You'll Learn:
â Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features.
â Ticket Management Mastery: Streamline your support workflow for quicker issue resolution.
â Automation Awesomeness: Implement time-saving automations for a more efficient support process.
â Reporting and Analytics: Extract valuable insights to enhance your support strategy.
â Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.
ð¼ Who Can Benefit:
Customer Support Representatives
Service Desk Managers
IT Professionals
Business Owners
Anyone committed to delivering exceptional customer experiences
ð Course Highlights:
ð¥ Engaging Video Lessons: Learn at your own pace with expert-led video tutorials.
ð Comprehensive Study Material: Access downloadable resources for offline learning.
ð¬ Interactive Discussions: Connect with fellow learners and industry experts.
ð§ Practical Assignments: Apply your knowledge in real-world scenarios.
ð Certification of Completion: Showcase your expertise with our accredited certification.
ð Why Choose Our Course:
Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience.
Practical Focus: Learn skills you can apply immediately to enhance your customer support operations.
Flexible Learning: Access the course anytime, anywhere, and on any device.
ð Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success.
Basic
Overview
00:00
Pricing
00:00
Account Set Up
00:00
E-Mail Set Up
00:00
The Customers Experience with E-Mail Submission
00:00
Setting Up the Guide Center
00:00
Customer Experience with the Guide Center
00:00
Admin - Customer Settings
00:00
Adding Agents - Agent Settings
00:00
Ticket Settings
00:00
Setting a Customer Schedule
00:00
Admin - Account Settings - Part 1
00:00
Admin - Account Settings - Part 2
00:00
Admin - Business Rules - Automation
00:00
Business Rules - Triggers
00:00
Website Widget
00:00
Admin Channels - E-Mail - Part 1
00:00
Admin Channels - E-Mail - Part 2
00:00
Managing Ticket Views
00:00
Conclusion
00:00
Advanced
Overview - Research
00:00
Social Media Channels
00:00
Enable Live Chat Channel
00:00
Ticket Forms
00:00
Ticket Fields
00:00
Managing the Ticket View
00:00
Adding Support Agents and Team Members
00:00
Managing Help Participants
00:00
Managing Applications -Autoresponders
00:00
Adding Applications - Mailchimp
00:00
Adding Applications - Webinars
00:00
Extending Applications - Zapier
00:00
Extending Applications - Zoom
00:00
Extending Applications - Stripe
00:00
Extending Applications - PayPal
00:00
Live Example - Editing Settings
00:00
Extending Applications - Zoom
00:00
Live Example - Customer Experience
00:00
Live Example - Extending Applications
00:00
Conclusion
00:00
Compete High: Your