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Optimizing Customer Assistance through Zendesk Excellence

Optimizing Customer Assistance through Zendesk Excellence

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour 25 minutes

  • All levels

Description

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀

Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟

 

🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.

 

🛠️ What You'll Learn:

✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features.

✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution.

✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process.

✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy.

✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.

 

💼 Who Can Benefit:

  • Customer Support Representatives

  • Service Desk Managers

  • IT Professionals

  • Business Owners

  • Anyone committed to delivering exceptional customer experiences

 

🎓 Course Highlights:

🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials.

📚 Comprehensive Study Material: Access downloadable resources for offline learning.

💬 Interactive Discussions: Connect with fellow learners and industry experts.

🔧 Practical Assignments: Apply your knowledge in real-world scenarios.

🏆 Certification of Completion: Showcase your expertise with our accredited certification.

 

🌈 Why Choose Our Course:

  1. Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience.

  1. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations.

  1. Flexible Learning: Access the course anytime, anywhere, and on any device.

 

🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success.


Course Curriculum

Basic

  • Overview

    00:00

  • Pricing

    00:00

  • Account Set Up

    00:00

  • E-Mail Set Up

    00:00

  • The Customers Experience with E-Mail Submission

    00:00

  • Setting Up the Guide Center

    00:00

  • Customer Experience with the Guide Center

    00:00

  • Admin - Customer Settings

    00:00

  • Adding Agents - Agent Settings

    00:00

  • Ticket Settings

    00:00

  • Setting a Customer Schedule

    00:00

  • Admin - Account Settings - Part 1

    00:00

  • Admin - Account Settings - Part 2

    00:00

  • Admin - Business Rules - Automation

    00:00

  • Business Rules - Triggers

    00:00

  • Website Widget

    00:00

  • Admin Channels - E-Mail - Part 1

    00:00

  • Admin Channels - E-Mail - Part 2

    00:00

  • Managing Ticket Views

    00:00

  • Conclusion

    00:00

Advanced

  • Overview - Research

    00:00

  • Social Media Channels

    00:00

  • Enable Live Chat Channel

    00:00

  • Ticket Forms

    00:00

  • Ticket Fields

    00:00

  • Managing the Ticket View

    00:00

  • Adding Support Agents and Team Members

    00:00

  • Managing Help Participants

    00:00

  • Managing Applications -Autoresponders

    00:00

  • Adding Applications - Mailchimp

    00:00

  • Adding Applications - Webinars

    00:00

  • Extending Applications - Zapier

    00:00

  • Extending Applications - Zoom

    00:00

  • Extending Applications - Stripe

    00:00

  • Extending Applications - PayPal

    00:00

  • Live Example - Editing Settings

    00:00

  • Extending Applications - Zoom

    00:00

  • Live Example - Customer Experience

    00:00

  • Live Example - Extending Applications

    00:00

  • Conclusion

    00:00

About The Provider

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