2 Courses in Birmingham

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The IT System Support Technician (Online Virtual Classroom) Course will equip candidates with the skills and knowledge to competently carry out routine customer support to a range of Computer users, communicate effectively with support managers, supporting colleagues and external clients.

🚀 Elevate Your Customer Assistance with 'Optimizing Customer Assistance through Zendesk Excellence' 🚀 Are you ready to revolutionize your customer support game and take it to new heights? Introducing our groundbreaking online course: 'Optimizing Customer Assistance through Zendesk Excellence.' 🌟   🌐 Unleash the Power of Zendesk: In today's fast-paced digital world, exceptional customer support is the key to business success. Our comprehensive course is designed to empower you with the knowledge and skills needed to harness the full potential of Zendesk, the leading customer service platform. Whether you're a beginner or a seasoned professional, this course is your gateway to mastering Zendesk like never before.   🛠️ What You'll Learn: ✅ Zendesk Essentials: Navigate through the platform effortlessly and maximize its core features. ✅ Ticket Management Mastery: Streamline your support workflow for quicker issue resolution. ✅ Automation Awesomeness: Implement time-saving automations for a more efficient support process. ✅ Reporting and Analytics: Extract valuable insights to enhance your support strategy. ✅ Integration Wizardry: Seamlessly integrate Zendesk with other tools for a unified support experience.   💼 Who Can Benefit: Customer Support Representatives Service Desk Managers IT Professionals Business Owners Anyone committed to delivering exceptional customer experiences   🎓 Course Highlights: 🔥 Engaging Video Lessons: Learn at your own pace with expert-led video tutorials. 📚 Comprehensive Study Material: Access downloadable resources for offline learning. 💬 Interactive Discussions: Connect with fellow learners and industry experts. 🔧 Practical Assignments: Apply your knowledge in real-world scenarios. 🏆 Certification of Completion: Showcase your expertise with our accredited certification.   🌈 Why Choose Our Course: Proven Expertise: Our instructors are Zendesk certified professionals with years of hands-on experience. Practical Focus: Learn skills you can apply immediately to enhance your customer support operations. Flexible Learning: Access the course anytime, anywhere, and on any device.   🔒 Don't miss out on this opportunity to transform your customer assistance strategy! Enroll now in 'Optimizing Customer Assistance through Zendesk Excellence' and elevate your customer support to unprecedented levels of success. Course Curriculum Basic Overview 00:00 Pricing 00:00 Account Set Up 00:00 E-Mail Set Up 00:00 The Customers Experience with E-Mail Submission 00:00 Setting Up the Guide Center 00:00 Customer Experience with the Guide Center 00:00 Admin - Customer Settings 00:00 Adding Agents - Agent Settings 00:00 Ticket Settings 00:00 Setting a Customer Schedule 00:00 Admin - Account Settings - Part 1 00:00 Admin - Account Settings - Part 2 00:00 Admin - Business Rules - Automation 00:00 Business Rules - Triggers 00:00 Website Widget 00:00 Admin Channels - E-Mail - Part 1 00:00 Admin Channels - E-Mail - Part 2 00:00 Managing Ticket Views 00:00 Conclusion 00:00 Advanced Overview - Research 00:00 Social Media Channels 00:00 Enable Live Chat Channel 00:00 Ticket Forms 00:00 Ticket Fields 00:00 Managing the Ticket View 00:00 Adding Support Agents and Team Members 00:00 Managing Help Participants 00:00 Managing Applications -Autoresponders 00:00 Adding Applications - Mailchimp 00:00 Adding Applications - Webinars 00:00 Extending Applications - Zapier 00:00 Extending Applications - Zoom 00:00 Extending Applications - Stripe 00:00 Extending Applications - PayPal 00:00 Live Example - Editing Settings 00:00 Extending Applications - Zoom 00:00 Live Example - Customer Experience 00:00 Live Example - Extending Applications 00:00 Conclusion 00:00

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Duration 5 Days 30 CPD hours This course is intended for The course is intended for individuals who want to achieve a level 3 apprenticeship in IT. Overview To complete their overall level three framework in the following: CCNA, MCSA, IT Fundamentals 7 Cyber Security. In this course, students will handle customer queries, investigate customer needs, investigate and analyze customer satisfaction information and create reports based on this. Create and conduct coaching sessions. In this course, students will handle customer queries, investigate customer needs, investigate and analyze customer satisfaction information and create reports based on this. Create and conduct coaching sessions.

Develop and improve your IT knowledge and skills and advance your career A comprehensive IT course with both theoretical explanation and practical exercises to teach you, improve your IT skills, and advance your career. The course is delivered by an IT expert trainer with many years of experience in the field of information technology. Successfully complete the practical tasks and tests through the course and the final exam to consolidate your knowledge and skills. We created a professionally designed, advanced IT course to answer all your needs. We created an IT guide for all newcomers in the field and suitable for those already involved in IT service at the same time. It will make you proficient in the most important aspects of IT so you can enjoy limitless career prospects worldwide. The course will be delivered through a multimedia platform Kemp Center and will eventually bring you a valuable certificate of completion. It gives you the opportunity to study at any time in the comfort of your own home and at your own pace from any device that has an internet connection. It is designed for everyone interested in the IT field. The course begins with an introduction to information technology; and then explores computer hardware and software; operating systems, how they interact with computer hardware, and how to start up, install and uninstall the most widely used operating systems today – Windows and Linux. You will also learn about the Internet and networking, database systems and data analytics, the importance of troubleshooting and customer support, information assurance, and security. This course will enrich you with both, theoretical knowledge and practical skills that will help you start your IT career from 0, or to improve further your career getting more advanced IT roles. Join the communication course and get the benefits: Learning from a professional instructor24/7 access from any devicePractical exercisesTests, quizzes and recapsCertificate of completionExtra materials and downloadable bonuses100% satisfaction guarantee Your Singing Instructor: Toni Matthijs IT Expert The Information technology course will be delivered by Toni Matthijs -an IT expert, the best one in the field with many years of experience and an active role in information technology. Our IT expert will introduce you to the world of Information technology very carefully and detailed and will teach you how to properly organize and store data using various telecommunication systems. You will learn about computer hardware and software, about today’s most widely used operating systems: Windows and Linux, about Internet and networking, database systems and data analytics, troubleshooting and customer service, information assurance, and security. Your expert trainer will assist you and guide you through several knowledge repetitions, practical tasks, and tests to make sure you remember all the important information and consolidate your gained knowledge even better. In the end, you will be capable to use everything you learned in practice like an IT master. Overview of the course: Detailed video presentation Practical knowledge about business administration Practical knowledge of information technology, from installing software to managing databases. The course touches on selected topics in IT fundamentals among others: computer hardware and software, operating systems, installing, updating and uninstalling computer software, networking, databases and data analytics, troubleshooting and customer support, information assurance and security. Real examples of IT environment Assembling a computer from scratch, installing operating system on computer, installing, updating and uninstalling software on Windows and Linux, networking, creating database, stages of analytics process, using troubleshooting skills to solve a problem, developing an effective strategy for information assurance and security. Training videos In the course, you will find many training videos and video tutorials that will provide you with deeper knowledge about IT field and with practical IT skills that you can implement in your everyday IT tasks. 1. Hardware This section will introduce you the computer inside. Actually, you will learn all the components or different pieces inside a computer that together present the computer hardware. You will discover the function of each component and how all hardware components work together to make a computer function. By the end of this module, you will be able to build a computer from scratch! 2. Operating system In this section you will become familiar with operating systems, particularly those that are most widely used today and learn how an operating system interacts with computer hardware. 3. Networking This unit will introduce you to computer networking in practical and theoretical way. 4. Software This section focuses on computer software. By the end of this module, you will be able to install, update and remove software on both Windows and Linux operating systems. 5. Data analysis This section gives an overview of the concepts related to data analysis. 6. Troubleshooting and customer support In this section of the course, you’ll learn about the importance of troubleshooting and customer support. By the end of this module, you will utilize soft skills and write documentation to communicate with others. 7. Security and information assurance The last section of the course is a survey of the fundamental elements of computer security and information assurance. Knowledge repetitions and tests Repetitions of acquired knowledge and tests This course begins with a comprehensive introduction to the world of information technology. Through the course, you will have 9 repetitions and 9 tests that will allow you to check the acquired knowledge and better remember the topics discussed in the course. Final test Passing the final test means that you have enough knowledge and skills in the field of information technology and that you became a certified IT, expert. Practical tasks Practical tasks about: Counting in binary Assemble a computer from scratch Choose and install an operating system on a computer IP addressing and sub-netting Installing software on Windows Creating database, importing and exporting information for use in another application Using data to drive successful outcomes Troubleshooting Developing an effective information assurance strategy Bonus materials for the course: Advice on how to develop an effective strategy for information assurance and security A practical guide on how to install, update and uninstall operation systems, software, and other applications on the computer List of practical advice on how to improve your IT skill Practical guide on how to assemble a computer from scratch and how to work with computers successfully A letter from your expert instructor: The world of IT management is growing at a rapid pace and having the right skills and experience can help you develop and further improve your qualifications that will lead you to a lucrative career. We are pleased to present you and invite you to most popular and advanced study program for information technology – IT that aims to prepare you for a role of IT Specialist.In the course, you will be introduced to the world of IT through carefully, detailed developed lessons. The material shared covers plenty of IT topics and is designed to give you deeper knowledge of the IT field. The course will instruct you and teach you how to accomplish common IT tasks with the best tools and resources.This certificate course will equip you with the skills and working practices you need to apply to any IT job and that you need to succeed at all stages of your IT career. It will help you to develop and further improve your knowledge at a range of a master of IT.Investing in yourself is not wasting money and time, but a key for a better future ahead. Enroll our self-paced IT course now and start learning today, so you can benefit tomorrow!Toni Matthijs- IT Expert