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Customer Support Engineer Apprentice Course

Customer Support Engineer Apprentice Course

  • 30 Day Money Back Guarantee
  • Completion Certificate
  • 24/7 Technical Support

Highlights

  • On-Demand course

  • 1 hour

  • All levels

Description

The Customer Support Engineer Apprentice Course is designed to develop essential skills for anyone aiming to excel in customer service and technical support roles. This course offers a thorough introduction to effective telephone communication, covering everything from phone etiquette and managing calls to building rapport and handling challenging conversations. Learners will also gain insight into key business practices such as mail services, invoicing, and record keeping, ensuring they understand the operational side of customer support within an organisation.

Alongside technical communication, the course focuses on critical organisational and planning skills to improve efficiency and customer satisfaction. With modules dedicated to business writing, customer relationship management, and scheduling, learners will be well-prepared to handle a variety of customer interactions and administrative tasks confidently. Whether dealing with inbound or outbound enquiries, this course provides a solid foundation for those looking to enhance their professional communication and support capabilities in a remote learning format.

Key Benefits

  • Accredited by CPD

  • Instant e-certificate

  • Fully online, interactive course

  • Self-paced learning and laptop, tablet, smartphone-friendly

  • 24/7 Learning Assistance

Curriculum

  • Module 01: Managing Interoffice Calls and Voicemail

  • Module 02: Aspects of Phone Etiquette

  • Module 03: Business Telephone Skills

  • Module 04: Building Rapport Over the Phone

  • Module 05: Inbound and Outbound Calls

  • Module 06: Active Listening and Managing Tough Callers

  • Module 07: Mail Services and Shipping

  • Module 08: Intra Organisation Dealings

  • Module 09: Problem Solving over the Phone

  • Module 10: Record Keeping and Filing Systems

  • Module 11: Business Writing Skills

  • Module 12: Organisational Skills

  • Module 13: Communication Skills

  • Module 14: Customer Relationship Management

  • Module 15: Effective Planning and Scheduling

  • Module 16: Invoicing/Petty Cash

Course Assessment

You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%.

Certificate

Once you've successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

The Customer Support Engineer Apprentice training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees.

Requirements

There are no formal entry requirements for the course, with enrollment open to anyone!

Career path

Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Customer Support Engineer Apprentice training.

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

About The Provider

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