3140 Courses

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Learn how to improve your communications, boost your effectiveness -- and enhance your relationships! Includes Good Communication, Questioning & Listening, Face-to Face, Telephone, Writing and Fixing Communication.

***Building Bridges: Effective Communication Strategies for Autism*** Did you know that according to a recent report by the National Autistic Society, 1 in 100 people in the UK are autistic? Autism affects individuals across the lifespan and understanding it is crucial for creating a more inclusive society. This comprehensive Autism Awareness & Support Training equips you with the theoretical knowledge to effectively interact with and support autistic individuals. Our Autism Awareness & Support course starts with the basics of Autism Awareness & Support and gradually progresses towards advanced topics. Therefore, each lesson of this Autism Awareness & Support course is intuitive and easy to understand. Learning Outcomes By the end of this Autism Awareness & Support Training (35x) course, you will be able to: Define Autism Spectrum Disorder (ASD) and its core characteristics. Identify the range of learning difficulties that can be associated with ASD. Explain the diagnostic process for ASD. Describe different cognitive approaches in understanding autism. Develop effective communication strategies for interacting with autistic individuals. Promote autism awareness and engagement within communities. Why would you choose the Autism Awareness & Support course from Compliance Central: Lifetime access to Autism Awareness & Support course materials Full tutor support is available from Monday to Friday with the Autism Awareness & Support course Learn Autism Awareness & Support skills at your own pace from the comfort of your home Gain a complete understanding of Autism Awareness & Support course Accessible, informative Autism Awareness & Support learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Autism Awareness & Support Study Autism Awareness & Support in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Autism Awareness & Support Course Autism Awareness & Support Curriculum Breakdown of the Autism Awareness & Support Course Module 01: Autism Spectrum Disorder (ASD) Module 02: Learning Difficulties Related to Autism Module 03: Autism Diagnosis Module 04: Cognitive Approaches in Autism Module 05: Dealing with Autistic Individuals Module 06: Other Considerations for Dealing with Autistic Individuals Module 07: Engagement in Autism Awareness This Autism Awareness & Support Training is designed to provide a thorough theoretical foundation for understanding Autism Spectrum Disorder (ASD). Module 01: Autism Spectrum Disorder (ASD)This module delves into the definition of ASD, exploring its core characteristics, including social communication challenges, sensory sensitivities, and restricted interests. Module 02: Learning Difficulties Related to AutismThis module examines the various learning difficulties that can be co-occurring with ASD, equipping you with a deeper understanding of individual needs. Module 03: Autism DiagnosisThis module explores the diagnostic process for ASD, covering the different assessments and criteria used for diagnosis. Module 04: Cognitive Approaches in AutismThis module dives into different cognitive approaches used to understand how autistic individuals perceive and process information. Module 05: Dealing with Autistic IndividualsThis module focuses on developing effective communication strategies for interacting with autistic individuals, fostering positive and respectful interactions. Module 06: Other Considerations for Dealing with Autistic IndividualsThis module explores various considerations for supporting autistic individuals in different environments, such as schools, workplaces, and social settings. Module 07: Engagement in Autism AwarenessThis module emphasizes the importance of autism awareness and explores ways to promote inclusivity and understanding in your community. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Autism Awareness & Support Training is ideal for: Professionals working in education, healthcare, and social care. Teachers, support staff, and administrators in schools and colleges. Parents and caregivers of autistic individuals. Anyone interested in gaining a deeper understanding of autism. Individuals working in customer service or public-facing roles. Those who want to create a more inclusive environment in their workplace or community. Requirements There are no specific prerequisites for this Autism Awareness & Support Training. The Autism Awareness & Support Training course is delivered entirely through theoretical modules, making it accessible to learners from various backgrounds. Career path The Autism Awareness & Support course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Autism Awareness & Support. Special Educational Needs Coordinator Autism Support Worker Teaching Assistant Occupational Therapist Speech and Language Therapist Social Worker Mental Health Nurse Care Worker Customer Service Representative Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Clinical Risk Assessment and Documentation is facilitated by Registered Clinicians with extensive experience

Course Information Who should attend? This course is a refresher course for people who work in the care sector and have experience in moving and positioning and are required to have knowledge and understanding of how to move and position individuals safely, and in a way that promotes their independence, dignity and functional mobility. Also the importance of risk assessments and the potential hazards involved, along with the key legislation relevant to moving and handling. Course delivery Classroom Training (Face to face) This course is delivered in 1/2 day of classroom training led by a professional instructor to cover the all course elements. Manual Handling Safe use of Equipment Practical Assessment Effective Communication Assessing Risk Understanding Responsibilities Legislation Ergonomics Dignity Availability Private bookings available, contact us for more information Public course dates appear in our training calendar This is a CPD Accredited Course Pentagon Skills is a Skills for Care endorsed training provider