190 Courses

40-in-1 CPD Accredited Bundle| Special Gifts: Free PDF & Transcript Certificate| Updated course materials| Learner Support

With a single payment you will gain access to Personal Fitness Trainer including 10 Career development courses, original hardcopy certificate, transcript and a student ID card which will allow you to get discounts on things like music, food, travel and clothes etc. Help individuals attain fitness levels that they've only dreamt about and make your mark in the UK Health Industry. This Personal Fitness Trainer course is a complete guide to the roles and responsibilities that a successful Fitness Instructor will need to master. Each online learning module concentrates on a different element that is crucial to aspiring Instructors and will guarantee that you assist them in reaching their true potential. You will learn how to assess clients physically and mentally, assign the appropriate cardio and endurance exercises, guide them through essential warm-up techniques, and work in partnership to achieve their ideal physique. Take this course anywhere and at any time. Don't let your lifestyle limit your learning or your potential. Personal Fitness Trainer will provide you with the CPD certificate that you'll need to succeed. Gain experience online and interact with experts. This can prove to be the perfect way to get noticed by a prospective employer and stand out from the crowd. Personal Fitness Trainer has been rated and reviewed highly by our learners and professionals alike. We have a passion for teaching, and it shows. All of our courses have interactive online modules that allow studying to take place where and when you want it to. The only thing you need to take Personal Fitness Trainer is Wi-Fi and a screen. You'll never be late for class again. Experienced tutors and mentors will be there for you whenever you need them, and solve all your queries through email and chat boxes. Benefits you'll get choosing Apex Learning for this Personal Fitness Trainer: One payment, but lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills What other courses are included with this Personal Fitness Trainer? Office 365 Course - 7 CPD Points Microsoft Teams - 2 CPD Points Coronavirus (COVID-19) Awareness - 2 CPD Points Working from Home Essentials - 5 CPD Points Mental Health and Working from Home - 5 CPD Points Online Meeting Management - 3 CPD Points Effective Communication Skills - 2 CPD Points Time Management - 2 CPD Points Leadership and Influencing Skills - 2 CPD Points Emotional Intelligence and Human Behaviour - 5 CPD Points Curriculum Introduction Course Promo Alternative Promo Introduction & What You Will Learn Get To Know Your Instructor How to Get Your Certificate The Roles & Responsibilities Of A Fitness Coach Anatomy Anatomy Introduction Nervous System Bones & Joints Muscular System The 2 Types Of Muscle Fibers Muscle Contractions Explained Muscle Agonist & Anatagonist Cardiovascular System Client Assessment Client Assessment Intro The Client Interview Fitness Assessment Harvard Step Test Strength Test: How To Estimate Your 1 Rep Max Resistance Training Resistance Training Overview Bodyweight Training vs Weight Training Bodyweight Fundamentals Muscle Building Formula Fat Loss Formula Hypertrophy Explained: The 3 Types Of Muscle Growth Weight Training Fundamentals Progressive Overload How To Create The Perfect Resistance Training The 4 Fundamental Exercises For Muscle Growth How To Warm Up Before Lifting Weights Exercise Instruction Videos Bench Press Squats Deadlift Overhead Press / Military Press Barbell Row Pull-Up 2 Push-Ups Bodyweight Squat Lunges Pull-Up 2 Cardio & Endurance Training Cardio Introduction The Different Types Of Cardio Creating The Right Cardio Workout How To Measure Heart Rate During A Workout Weight Loss Exercising Myths Cardio vs Weigh Training - Which Is Better For Weight Loss Cardio For Weight Loss HIIT Explained Hiit Workout How To Warm Up Correctly Flexibility Flexibility Introduction Most Common Stretching Mistakes Static vs Dynamic Stretching Sample Stretching Routine How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this Personal Fitness Trainer. It is available to all students, of all academic backgrounds. Requirements Our Personal Fitness Trainer is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

Negotiation Skills Diploma Online 'Are you looking to start a career in negotiation or enhance your existing negotiation skills? Then this Negotiation Skills Diplomawill provide you with a solid foundation to become a confident negotiator and help you develop your skills. Negotiation Skills Diploma can be useful throughout one's life. It is about influencing outcomes in a way that maximizes your benefit or value. In sales, negotiation works toward closing the deal in a mutually satisfactory manner. Those who master the art of negotiation can convince the opposite party that they have got the best deal possible. When, in reality, it is the seller or the business that has come out on top. This exclusive Negotiation Skills Diploma course is designed to assist candidates in taking the most important step in their lifelong career journey. Taking on a leadership role for the first time can be both exciting and intimidating. Taking charge of a team or business of any size essentially takes on much more responsibility and accountability. This Negotiation Skills DiplomaCourse will help candidates deal with the different challenges of entry-level leadership roles in an organization. Candidates who complete the course will have the skills, knowledge, and confidence to take on a leadership role for the first time. Courses are included in this Negotiation Skills Diploma Bundle Course: Course 01: Negotiation Course 02: Creating a Business Start-Up Course 03: Level 2 Certificate in Business Management Course 04: Level 2 Diploma in Business Administration [ Note: Free PDF certificate as soon as completing the Negotiation Skills Diploma course] Negotiation Skills Diploma Industry Experts Designed this Negotiation Skills Diploma Course into 12 detailed modules. Detailed course curriculum of this Negotiation Skills Diploma Course: Module 01: An Overview of Negotiation Module 02: How to Prepare For Negotiations Module 03: The Process of Negotiation Module 04: Ways of Developing Persuasion & Influencing Skills Module 05: Ways of Developing Communication Skills Module 06: How to Develop Active Listening Skills Module 07: Comprehending Body Language Module 08: Assertiveness and Self Confidence Module 09: Managing Anger Module 10: Managing Stress Module 11: Negotiation Tactics to Closing a Better Deal Module 12: Ways of Overcoming Sales Objections Assessment Method of Negotiation Skills Diploma After completing each module of the Negotiation Skills Diploma Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Negotiation Skills Diploma After completing the MCQ/Assignment assessment for this Negotiation Skills Diploma course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Negotiation Skills Diploma This Negotiation Skills Diploma course is suitable for candidates committed to their ongoing professional development. This Course could prove instrumental in taking that important step into a leadership position for the first time. Existing managers and business owners could also find the teachings of this course invaluable. Requirements Negotiation Skills Diploma Students who intend to enrol in this Negotiation Skills Diploma Course must meet the following requirements: Negotiation Skills: Good command of the English language Negotiation Skills: Must be vivacious and self-driven. Negotiation Skills: Basic computer knowledge Negotiation Skills: A minimum of 16 years of age is required. Career path Negotiation Skills Diploma This Negotiation Skills qualification could hold the key to the leadership career of your dreams. Typical job titles in management and leadership include: Team Leader Manager Controller Certificates Certificate of completion Digital certificate - Included

All you wish to learn and know about project communication when you start your career as a project manager. Or just when you are involved in projects and want better interactions. A 6-module course with a workbook covering topics such as impactful presentations, negotiating, team collaboration and more. Also includes a one-hour session with me to set up your next step. Your best investment to deliver your projects more smoothly!

This very practical one-day IACCM-approved programme enables participants to manage the process of commercial contracting and contract management effectively and efficiently to ensure value for money, improved service, and appropriate relationships. It covers a wide range of contract types in terms of risk and value. The programme empowers participants with the tools and techniques needed to collaborate with all key stakeholders. By the end of the programme participants will be able to: Understand the total process of managing contracts Exploit opportunities to extract even more added value Develop appropriate relationships with contractors Understand and use a range of contracting strategies and options Measure and improve contract performance Understand the impact of legislation on contract performance 1 Welcome Introductions Aims and objectives Plan for the day 2 Contract management An overview of the contracting process, mapping the 'territory' 3 Contract managers Skills Knowledge Attributes Responsibilities 4 Critical success factors Defining successful outcomes Effective stakeholder engagement Creating a shared vision of the outcomes 5 Placing contracts How to develop an effective specification and scope of work documents How to develop a robust contracting strategy Appropriate types of contract 6 Customers and stakeholders Customer and stakeholder analysis Managing expectations and the 'shared vision' concept to ensure customer co-operation, satisfaction, and delight 7 Working with suppliers Creating and developing commercial relationships Types of relationship How to manage difficult relationships Contractor motivational issues How to use incentives 8 Negotiation and related skills Introduction to key negotiation skills Persuading and influencing skills to work with stakeholders to improve outcomes for all 9 Dealing with change Claims and variations How to challenge contractor claims and requests for variations by making use of contractual terms Specifications to prevent false claims 10 Performance improvement How to measure and improve contractor performance Developing KPI systems Using contractual terms and conditions and basic legal principles 11 Contract close The importance of effective contract close processes 12 Close Review of key learning points Personal action planning

Give a compliment to your career and take it to the next level. This Creative Writing Training Program for Writers bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Creative Writing Training Program for Writers bundle will help you stay ahead of the pack. Throughout the Creative Writing Training Program for Writers programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Creative Writing Training Program for Writers course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Creative Writing Training Program for Writers Bundle Consists of the following Premium courses: Level 2 Microsoft Office Essentials Microsoft Teams - 2 CPD Points Screenwriting & Script Writing - Level 5 Working from Home Essentials - 5 CPD Points Mental Health and Working from Home - 5 CPD Points Online Meeting Management - 3 CPD Points Effective Communication Skills - 2 CPD Points Time Management - 2 CPD Points Leadership and Influencing Skills - 2 CPD Points Emotional Intelligence and Human Behaviour - 5 CPD Points Course Curriculum 01. Writing Storybooks For Children Introduction Introduction to Children's Writing Crucial Information Keys to Success A.I.M Coming Up With Ideas Getting Ideas Character Creation Characters and Plotting The Mechanics of Writing Planning Your Story Storytelling Important Technical Issues Point of View Technical Writing Issues Types of Children's Books Story Structure Picture Books 1 Picture Books 2 Picture Books 3 Easy Readers Transition Books Chapter Books Junior Novels Young Adult Fiction Advanced Fiction Techniques Dialogue Show don't Tell Conclusion Conclusion 02. Short Stories Introduction Introduction Foreword Who Am I to Run This Course? It's All About Mindset What Tools Do You Need To Succeed? Part One: Mindset Mental Preparation Time Management Self Belief Goal Setting Part Two: The Basics Subject Matter Genre Scope Getting Ideas Part Three: Construction Time The 7-Step Story Generator Characters & Character Creation Creating Protagonists Character Motivation & Interactions Story & Setting The 5-Point Story Structure Style & Tone Point of View & Tense Plotting & The Twist Building a Short Story Template Building a Short Story Template Introduction to Scrivener All Hail Scrivener! Part Four: Writing Your Story The Opening Paragraph The Second Draft Polishing And Much More... Part Five: Submitting Your Work 6 Lectures It's All About Presentation Dealing With Rejection Rights and Payment Kindle Publishing Conclusion Short Stories 03. :Fiction Module 01 Part 1 - Getting Ideas and How to Develop Them Module 01 Part 2 - Inspiration and Finding The Time Module 02 - What It Means To Be A Writer Module 03 - Characters Module 04 - Plotting and Story Construction Module 05 - Theme, Templates & Outlining Module 06 - Show Don't Tell And Much More... 04. Horror Lesson One: The History of Horror Lesson Two: Characters and Concepts Lesson Three: Location and Backdrop Lesson Four: Story and Plotting And Much More... 05. Novel Introduction Lesson One - Imagining Fantasy Lesson Two - World Building, Maps and Visualization Lesson Three - Characters, Races and Societies Lesson Four - Plotting, Questing and Traveling Lesson Five - Point of View, Artifacts and Magic Lesson Six - Resolutions and Sequels Fantasy: Recommended Author & Book List Fantasy Societies Listing Mythological Creature Listing And Much More... 06. Thriller Introduction The Thriller: Form and Function Lesson One Lesson Two Exercise 1 - Building Your Thriller Lesson Three Exercise 2 - Building Your Thriller Lesson Four Exercise 3 - Building Your Thriller Lesson Five Exercise 4 - Building Your Thriller Lesson Six 07. Diploma in Drama and Comedy Writing Welcome to the Writer's Greatest Untapped Income Source Introduction Your Ideas and How to Present Them Scripting, Editing and the Story Bible The Money and How You Get Paid And Much More... How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. CPD 25 CPD hours / points Accredited by CPD Quality Standards Who is this course for? There is no experience or previous qualifications required for enrolment on this bundle. It is available to all students, of all academic backgrounds. Requirements Our course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having this CPD certificate will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Certificates Certificate of completion Digital certificate - Included

The ability to influence others is a life skill but also one that has never been so critically useful at work. This one day workshop will set you on the road to discover what you need to be able to think and do that will help you take people with you. This involves learning some new tools and strategies that fit the situation you are in and making sure you use the right skills and behaviours to influence well, whether it is a single person or a room full of cynical expectant people! This workshop will enable you to: Learn about and understand influencing styles and strategies available and formulate plans and ideas on how to use them in influencing situations Understand which skills and behaviours to use to be the most effective influencer Have greater confidence in situations where they need to influence someone Use thinking, speaking and behavioural techniques that enable influencing to be effective and positive Review and evaluate learning and have an action plan to take back and implement in the workplace 1 Welcome, introductions & getting to know you and why you are here Course objectives 2 Personal objectives Introducing a learning diary 3 Gallery exercise - using images of exemplars brought by participants Plenary discussion The skills and behaviours of an exemplar influencer 4 Group task - what does your self-evaluation say? Discussion and conclusions 5 Influencing - what is it? - why do we need it? The current organisational landscape including values and behaviours the influencer operates in 6 Pit Stop - 'pull / push', 'the lost horse' and 'talking at' 7 Direct / support / delegate / coach: the different choices and approaches to choose from 8 Updating the learning diary 9 Power and types of power - its impact on influencing ability and approach and what is within your control Group task and discussion 10 The 5 influencing styles tool Series of tasks and exercises Drilling down to a personal action plan for maximising influence 11 'The person with the most flexibility has the most influence' Skills and behaviours for effective influencing Exercises and techniques that develop skills for influencing 12 Review and evaluation Action planning

Office Politics for Managers is a comprehensive training program that equips managers with the knowledge and skills to navigate the complex landscape of office politics effectively. This course covers a range of topics, from understanding office dynamics and dealing with gossip to resolving conflicts and maintaining ethical conduct. Participants will learn strategies for building relationships, gaining support for their projects, and excelling in their managerial roles. Learning Outcomes: Upon completion of this course, participants will be able to: Understand the dynamics of office politics and its impact on the workplace. Develop effective communication and influencing skills. Learn to address and mitigate rumors, gossip, and misinformation. Identify and manage various office personalities to build productive relationships. Acquire strategies for gaining support and buy-in for managerial initiatives. Master conflict resolution techniques to maintain a harmonious work environment. Uphold high ethical standards in all professional interactions. Recognize the importance of teamwork and collaboration in managerial success. Why buy this Office Politics for Managers? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Office Politics for Managers there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Office Politics for Managers does not require you to have any prior qualifications or experience. You can just enrol and start learning.  Current and aspiring managers seeking to enhance their leadership skills. Professionals who want to excel in their careers by navigating office politics adeptly. Team leaders, supervisors, and project managers. Human resources professionals responsible for organizational culture. Prerequisites This Office Politics for Managers was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Middle Manager - Potential earning of £40,000 - £70,000 per year. Senior Manager/Director - Median earning of £70,000 - £120,000 per year. HR Manager - Median earning of £35,000 - £70,000 per year. Organizational Development Consultant - Potential earning of £40,000 - £80,000 per year. Executive Coach - Potential earning of £50 - £150 per hour. Course Curriculum Module 01: New Hires New Hires 00:04:00 Module 02: It's About Interacting and Influencing It's About Interacting and Influencing 00:04:00 Module 03: Dealing with Rumors, Gossip, and Half - Truths Dealing with Rumors, Gossip, and Half - Truths 00:04:00 Module 04: Office Personalities (I) Office Personalities (I) 00:05:00 Module 05: Office Personalities (II) Office Personalities (II) 00:05:00 Module 06: Getting Support for Your Projects Getting Support for Your Projects 00:04:00 Module 07: Conflict Resolution Conflict Resolution 00:05:00 Module 08: Ethics Ethics 00:05:00 Module 09: You Are Not an Island You Are Not an Island 00:04:00 Module 10: Social Events Outside of Work Social Events Outside of Work 00:05:00

Get ready for an exceptional online learning experience with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. This Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Equality & Diversity package has something for everyone. As part of the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution package, you will receive complimentary PDF certificates for all courses in Equality & Diversity bundle at no extra cost. Equip yourself with the Equality & Diversity bundle to confidently navigate your career path or personal development journey. Enrol our Equality & Diversity bundletoday and start your career growth! This Equality & Diversity Bundle Comprises the Following CPD Accredited Courses: Equality, Diversity and Discrimination Cross-Cultural Awareness Training Leadership and Management Course Leading and Managing Remote Team The Principles of Ethical Leadership Organisation & People Management Motivation Skills Motivation - Motivating Yourself & Others PR: Public Relations Communication Masterclass Building Strong Relationships Conflict Resolution Dealing With Difficult People Training Course Workplace Confidentiality Public Speaking and Presentation Skill Course Persuasion and Influencing Skills Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: By completing the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution course, you will: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Equality & Diversity Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Equality & Diversity Bundle. Build a strong knowledge base in your chosen course via the Equality & Diversity Bundle. Benefit from the flexibility and convenience of online learning. With the Equality & Diversity package, validate your learning with a CPD certificate. Each course in Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution, a rich anthology of 15 diverse courses. Each course in the Equality & Diversity bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisEquality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle offers you the flexibility and convenience to learn at your own pace. Make the Equality & Diversity package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Requirements Without any formal requirements, you can delightfully enrol this Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution course. Career path Unleash your potential with the Equality & Diversity, Cross-Culture, Leadership, Motivation & Conflict Resolution bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Equality & Diversity bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session