970 Courses

This highly practical course is unusual because it considers emotional intelligence as a fundamental part of selling. The course doesn't cover prospecting and ways to get a sales appointment, these require the use of emotional intelligence in other ways! The course covers the way that you engage with customers before, during and after a sales meeting through the application of emotional intelligence to make authentic decisions and build quality relationships. The course provides a step-by-step approach to applying emotional intelligence principles to your sales process focusing on working with the emotions of your customer and how these influence their social interactions.

The course gives you practical tools and actions to begin leading inclusively with immediate effect. You will strengthen your relationships with others, build your awareness of unconscious bias, develop your critical thinking skills, and become a senior advocate for inclusive workplace cultures. You can expect to see the results of a more inclusive culture, both internally and externally, very quickly.

This leadership course explores the application of emotional intelligence at work as a core underpinning skill of leadership. Your emotional intelligence helps you to manage your thinking along with your emotions to make authentic decisions and build quality relationships.

Learn how to make your own palm moss ball Kokedama and find out about the history of this beautiful Japanese art form.