881 Courses

In today's rapidly evolving hospitality landscape, Restaurant Hospitality Training courses play a pivotal role in shaping competent professionals. With modules covering various facets of Hospitality Management, including front office operations, service quality, menu planning, and customer relations, individuals gain a comprehensive understanding of the industry. This Restaurant Hospitality Training training is crucial due to the increasing demand for skilled personnel in the restaurant sector, with job opportunities abound in the UK.The average salary for restaurant managers in the UK ranges from £25,000 to £40,000 per year, reflecting the significance of this profession. Furthermore, the sector is witnessing substantial growth, with a 15% increase in restaurant establishments across the country. Undertaking this Restaurant Hospitality Training course equips individuals with the necessary skills to thrive in a competitive market, ensuring efficient restaurant layout management, legal compliance, inventory control, and effective marketing strategies. Embrace this training to embark on a rewarding journey in the vibrant world of restaurant hospitality. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Restaurant Hospitality Training Course Module 01: An Overview of Hotel Industry Module 02: The Process of Development and Training in Hospitality Industry Module 03: Management of Front Office Operations Module 04: Management of Housekeeping, Engineering and Security Operations Module 05: Management of Service Quality in Hospitality Industry Module 06: Customer Satisfaction Module 07: An Overview of the Restaurant Industry Module 08: Restaurant Layout Management and Legal Requirements Module 09: Menu Planning Module 10: Drinks Management Module 11: Purchasing, Receiving, Inventory, and Storage Module 12: Finding, Recruiting, and Training Employees Module 13: Running a Safe and Clean Restaurant Module 14: Customer Relations and Marketing Policy Learning Outcomes: Grasp the fundamentals of hotel and restaurant management. Develop proficiency in customer satisfaction and service quality. Master the intricacies of menu planning and layout management. Acquire skills in recruitment, training, and employee management. Ensure adherence to legal requirements and maintain a safe environment. Implement effective marketing strategies to enhance customer relations. Accreditation All of our courses, including the Restaurant Hospitality Training Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Restaurant Hospitality Training Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we recommend renewing them every 12 months. Assessment At the end of the Restaurant Hospitality Training Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Restaurant Hospitality Training Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Restaurant Hospitality Training Course is ideal for: Individuals aspiring to pursue careers in restaurant management. Hospitality professionals seeking to advance their skills. Entrepreneurs planning to venture into the restaurant industry. Students aiming to gain a comprehensive understanding of hospitality operations. Requirements Learners do not require any prior qualifications to enrol on this Restaurant Hospitality Training Course. You just need to have an interest in Restaurant Hospitality Training Course. Career path After completing this Restaurant Hospitality Training Course you will have a variety of careers to choose from. The following job sectors of Restaurant Hospitality Training Course are: Restaurant Manager - £24K to 40K/year. Hotel Operations Manager - £30K to 50K/year. Food and Beverage Director - £35K to 60K/year. Catering Manager - £25K to 45K/year. Events Coordinator - £22K to 38K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In the world of B2B sales, success hinges on a profound understanding of the intricate dance between businesses, their buyers, and the art of effective marketing. This course goes deep into the very heart of this dynamic realm, where profits soar and lasting relationships are forged. From the outset, we explore the fundamental principles of B2B sales and marketing. Here, you'll uncover the core concepts that underpin the entire process, equipping you with the knowledge and insight to navigate the intricacies of this unique landscape. In this comprehensive B2B sales course, you will unearth the wisdom and strategies necessary to thrive in the competitive landscape of business-to-business transactions. Whether you're an industry veteran or just setting foot into this realm, this course promises to be your guiding light to navigate the intricate world of B2B sales and marketing. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to B2B Sales and Marketing Module 02: Understanding the B2B Buyer Module 03: Creating A B2b Marketing Strategy Module 04: Sales And Marketing Alignment Module 05: Building A B2b Sales Team Module 06: B2b Lead Generation Module 07: B2B Sales Techniques Module 08: B2b Sales Management Module 09: Customer Relationship Management Module 10: Global B2b Sales And Marketing Learning Outcomes: Analyse B2B buyer behaviour for strategic insights. Develop and execute effective B2B marketing strategies. Foster alignment between sales and marketing efforts. Build and manage a successful B2B sales team. Implement lead generation techniques for sustainable growth. Master B2B sales techniques and customer relationship management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 21 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Sales professionals looking to enhance their B2B sales skills. Marketing specialists aiming to understand B2B marketing strategies. Business owners seeking to improve their B2B sales and marketing efforts. Recent graduates aspiring to work in the B2B sales and marketing industry. Career changers interested in transitioning to the B2B sector. Entrepreneurs wanting to grow their B2B businesses. Career path B2B Sales Manager B2B Marketing Specialist Account Executive Business Development Manager Sales Operations Analyst Customer Relationship Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In today's dynamic world, Hospitality & Restaurant Management (HRM) courses are increasingly vital for aspiring professionals. With modules covering Hotel Industry fundamentals, Front Office and Housekeeping Operations, Service Quality Management, Restaurant Layout, Menu Planning, and Customer Relations, this Hospitality & Restaurant Management (HRM) course equips individuals with essential skills. The demand for Restaurant Management and Hospitality Management expertise is burgeoning, with a 20% increase in job opportunities across the UK. The average salary for roles in this sector ranges from £25,000 to £35,000 annually, making it a lucrative career choice. Moreover, as the Hospitality & Restaurant Management (HRM) industry expands by 15% annually, mastering Hospitality & Restaurant Management (HRM) opens doors to a plethora of opportunities. By learning Hospitality & Restaurant Management (HRM), individuals can navigate legal requirements, enhance customer satisfaction, and implement effective marketing policies, ensuring success in the competitive hospitality landscape. Key Features: CPD Accredited Hospitality & Restaurant Management Course. Instant e-certificate and hard copy dispatch by next working day Fully online, interactive Hospitality & Restaurant Management course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of this Hospitality & Restaurant Management (HRM) Course: Module 01: An Overview of Hotel Industry Module 02: The Process of Development and Training in Hospitality Industry Module 03: Management of Front Office Operations Module 04: Management of Housekeeping, Engineering and Security Operations Module 05: Management of Service Quality in Hospitality Industry Module 06: Customer Satisfaction Module 07: An Overview of the Restaurant Industry Module 08: Restaurant Layout Management and Legal Requirements Module 09: Menu Planning Module 10: Drinks Management Module 11: Purchasing, Receiving, Inventory, and Storage Module 12: Finding, Recruiting, and Training Employees Module 13: Running a Safe and Clean Restaurant Module 14: Customer Relations and Marketing Policy Learning Outcomes: Analyze the hotel & Restaurant Management industry, understanding its structure and dynamics. Demonstrate proficiency in front office operations and customer service. Execute effective housekeeping, engineering, and security management strategies. Implement quality management practices to enhance service standards. Develop expertise in restaurant layout, menu planning, and customer relations. Master the skills of purchasing, inventory, and employee recruitment in restaurants. Accreditation All of our courses are fully accredited, including this Hospitality & Restaurant Management (HRM) Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective inRestaurant Management. Certification Once you've successfully completed your Hospitality & Restaurant Management (HRM) Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Hospitality & Restaurant Management (HRM) Course certification has no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Hospitality & Restaurant Management (HRM) courses, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hospitality & Restaurant Management (HRM) Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Hospitality & Restaurant Management (HRM) course is ideal for: Individuals aspiring to excel in hotel and restaurant management roles. Professionals seeking in-depth knowledge of hospitality and restaurant operations. Entrepreneurs planning to establish or manage their own restaurants. Career changers aiming to enter the dynamic hospitality and restaurant industry. Requirements Learners do not require any prior qualifications to enrol on this Hospitality & Restaurant Management (HRM) Course. You just need to have an interest in Hospitality & Restaurant Management . Career path After completing this Hospitality & Restaurant Management (HRM) Course you will have a variety of careers to choose from. The following job sectors of Hospitality & Restaurant Management (HRM) Course are Hotel Manager - £30K to 60K/year Restaurant Manager - £25K to 45K/year Front Office Manager - £25K to 40K/year Housekeeping Manager - £23K to 35K/year Food and Beverage Manager - £28K to 50K/year Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unlock Your Full Potential with Our Office Skills for Customer Success Course! Acquire the essential skills that employers are looking for in today's competitive employment market. Our course covers every aspect you need to succeed in today's work environment, from understanding the Microsoft Office Suite to strengthening your organisational skills. This Office Skills Bundle is an invaluable asset for any professional looking to hone their abilities. By completing this course, one will gain an in-depth understanding of the fundamentals, allowing them to conduct business quickly and efficiently. Linked Topics: Office Administration Organisational skills Effective customer management skills Professional communication and correspondence skills Microsoft Office Suite Along with organisational skills, this learning experience provides insight into handling everyday customer service tasks such as responding to emails, writing reports, making phone calls, and dealing with demanding customers. Learners can acquire the skills required for success through practical exercises, case studies, and real-world scenarios. Additionally, those who complete the course will walk away equipped with the knowledge needed to effectively utilise all the tools available in a modern office setting - from document management software to virtual communication systems. With these newly acquired capabilities, graduates are sure to maximise their productivity and create positive experiences for every client they interact with. What you will discover are the following: Understanding of customer service principles and practices. Strengthen your time-management, organisational & business communication skills. Gain the skills to be a first-class Administrator. Ability to handle difficult customer situations with patience and professionalism. Understand the principles of quality customer service. Knowledge of conflict resolution and problem-solving techniques. Ability to use office technology and software to assist customers. Learn the essentials of using formulas and functions. Acknowledging data privacy and security regulations. Know customer service metrics and reporting. Ability to provide accurate information and follow up with customers. Benefits of studying Office Skills for Customer Service: 24/7 access to the course for 12 months Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Improve your chance of gaining professional skills and better-earning potential. Designed and delivered by industry professionals, this course provides an engaging course of study through modules taught with videos, practical exercises, online study materials and assessments. You will develop your understanding of best office administration and customer service practice, including role-specific skills in verbal and nonverbal communication, creating an office procedure guide, CRM and telephone etiquette. You also improve your IT skills with units on Microsoft Excel, Word and PowerPoint. Course Design This course is designed with the following modules: Admin Support Getting Started Getting Organized (I) Getting Organized (II) Managing Time Getting It All Done On Time Special Tasks Verbal Communication Skills Non-Verbal Communication Skills Empowering Yourself The Team of Two Taking Care of Yourself Wrapping Up Administrative Management Getting Started Why Your Office Needs Administrative Procedures Gathering the Right Tools Identifying Procedures to Include Top Five Procedures to Record What to Include in Your Binder (I) What to Include in Your Binder (II) Organising Your Binder What Not to Include in the Procedure Guide Share Office Procedure Guide Successfully Executing the Guide Wrapping Up Organisational Skills Getting Started Remove the Clutter Prioritize Scheduling Your Time To Do Lists Paper and Paperless Storage Organisations in Your Work Area Tools to Fight Procrastination Organising Your Inbox Avoid the Causes of Disorganization Discipline is the Key to Stay Organized Wrapping Up Customer Relations and Dealings Getting Started The Right Attitude Starts with You Stress Management (Internal Stressors) Stress Management (External Stressors) Transactional Analysis Why are Some Customers Difficult Dealing with the Customer Over the Phone Dealing with the Customer In Person Sensitivity in Dealing with Customers Scenarios of Dealing with a Difficult Customer Following up With a Customer Once You Have Addressed Their Issue Wrapping Up Telephone Etiquette Getting Started Aspects of Phone Etiquette Using Proper Phone Language Eliminate Phone Distractions Inbound Calls Outbound Calls Handling Rude or Angry Callers Handling Interoffice Calls Handling Voicemail Messages Methods of Training Employees Correcting Poor Telephone Etiquette Wrapping Up Customer Relationship Management Customer Relationship Management What CRM Is and Who It Serves Checklist for Success Requirement-Driven Product Selection Considerations in Tool Selection Strategies for Customer Retention Building the Future Homegrown vs. Application Service Provider Evaluating and Reviewing Your Program The Development Team Microsoft Office Word Getting Started Opening Working with the Interface Your First Document Basic Editing Tasks Basic Formatting Tasks Formatting Paragraphs Advanced Formatting Tasks Working with Styles Formatting the Page Sharing Your Document Wrapping Up Microsoft Office Powerpoint Getting Started Opening PowerPoint Working with the Interface Your First Presentation Working with Text Formatting Text and Paragraphs Adding Pictures Advanced Formatting Tasks Working with Transitions and Animations Setting Up Your Slide Show Showtime! Wrapping Up Microsoft Office Excel Getting Started Opening Excel Working with the Interface Your First Worksheet Viewing Excel Data Building Formulas Using Excel Functions Using Quick Analysis Formatting Your Data Using Styles, Themes, and Effects Printing and Sharing Your Workbook Wrapping Up How is the course assessed? To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office skills training is ideal for the following: Customer service representatives and call centre agents who want to improve their communication and office skills. Individuals seeking employment in customer service seek recognition for their skills and knowledge. Employers and managers who want to provide training and development opportunities for their customer service staff. Small business owners who want to improve the quality of customer service provided by their employees. Anyone who wants to enhance their communication skills, organisational skills, and general proficiency in office-based customer service roles. Requirements This Office Skills bundle has no formal requirements. Career path After completing this office skills bundle you can explore the following career, Office Administrator Administration Assistant Front Office Manager Office Coordinator Office Assistant Compliance Administrator Explore each role to earn up to £14,000 to £28,000 per annum.

Level 4 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Call centre operators often use a technique called "mirroring" to build rapport with customers. Mirroring involves subtly matching the customer's tone, speech patterns, and even their language. This can help put the customer at ease and create a more positive interaction. Our Call Center Training and Operations course is the key to unlocking your potential in the dynamic world of customer service. Delve into the essentials of call centre operations, master the art of effective communication, and learn to handle even the most challenging customers with finesse. You'll gain valuable insights into the latest call centre technology and trends, setting you on a path towards success in the industry. Join us and discover a world of opportunities in the call centre domain. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Call Centre Module 02 : Traits of a Call Centre Agent Module 03 : Agent and Customer Relationship Module 04 : Telephone Etiquettes Module 05 : Communication Skills Module 06 : Scripts and Negotiation Techniques Module 07 : Managing Difficult Customers Module 08 : Call Centre Metrics and Benchmarking Module 09 : Call Centre Technology and Trends Learning Outcomes: Enhance your customer service abilities. Develop strong communication skills. Handle difficult customers with confidence. Understand call centre metrics and benchmarks. Stay updated with industry technology and trends. Acquire negotiation techniques for successful interactions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring Call Centre Agents Customer Service Representatives Entry-level Sales and Marketing Professionals Individuals looking to improve their communication skills Recent graduates seeking a career in customer service Anyone interested in the call centre industry Career path Call Centre Agent Customer Service Representative Telemarketing Executive Sales Support Specialist Complaints Handler Customer Relations Coordinator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

***Business Management Certificate*** Our Level 2 Certificate in Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Certificate in Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Certificate in Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through thiscourse, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Certificate in Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose this Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Business Management Certificate*** Course Curriculum of Business Management Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management ---------------- Assessment Method After completing each module of the Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Business Management Certificate The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements Business Management Certificate There are no specific requirements for this Business Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Our Level 2 Certificate in Business Management course is designed by the relevant industry experts so that you can gain excellent theoretical and practical knowledge and skills in business management. In modern businesses, the business administrator or business manager is the key person who contributes effectively to the organisation's success and is considered a leader in contemporary management approaches. This course is designed in such a way to provide candidates with effective knowledge and essential skills that are in demand in modern organisations. This Level 2 Certificate in Business Management course will teach you more about what it takes to be a manager and business analyst. Through this course, you will gain in-depth knowledge of business management, as well as the roles and responsibilities of business managers in modern organisations. The Level 2 Certificate in Business Management course will teach you about various business operations such as human resource management, communication management, risk analysis, evaluation and management, and customer relationship management. It will define business managers' roles in all of these operations. Furthermore, through this Level 2 Certificate in Business Management course, you will learn how teams are formed within an organisation and effectively managed. Learning Outcomes After completing this Level 2 Certificate in Business Management course, the learner will be able to: Gain a thorough understanding of Business Management. Understand the basic concepts of Human Resource Management. Understand the basic concepts of Customer Relationship Management. Understand the basic concepts of Performance Management. Understand the basic concepts of Risk Management. Why Choose Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Level 2 Certificate in Business Management Course 01: Level 2 Certificate in Business Management Course 02: Level 3 Business Administration Course 03: Level 7 Diploma in Operations Management ***Other Benefits of this Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Level 2 Certificate in Business Management course] ***Level 2 Certificate in Business Management*** Course Curriculum of Level 2 Certificate in Business Management Module 01: An Overview of Business Management Module 02: Fundamental Concepts of Human Resource Management Module 03: Fundamental Concepts of Customers Relationship Management Module 04: Fundamental Concepts of Performance Management Module 05: Fundamental Concepts of Risk Management ---------------- Assessment Method After completing each module of the Level 2 Certificate in Business Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Level 2 Certificate in Business Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 2 Certificate in Business Management The course is ideal for individuals interested in business management and learning more about the business world and its administration. Requirements Level 2 Certificate in Business Management There are no specific requirements for this Level 2 Certificate in Business Management course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD Certified Customer Support Course Free Certificate from Reed CIQ Approved Customer Support Course Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Support Training 1:58:15 1: Module 1: Introduction to Call Centre Preview 13:52 2: Module 2: Traits of a Call Centre Agent 13:07 3: Module 3: Agent and Customer Relationship 15:02 4: Module 4: Telephone Etiquettes 10:06 5: Module 5: Communication Skills 13:15 6: Module 6: Scripts and Negotiation Techniques 12:40 7: Module 7: Managing Difficult Customers 09:06 8: Module 8: Call Centre Metrics and Benchmarking 16:18 9: Module 9: Call Centre Technology and Trends 13:49 10: CPD Certificate - Free 01:00 Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

| Special Sales Discount: Free Functional Skills IT Level 2 Course | Force has no place where there is a need for skills. This CPD-accredited Service Helpdesk & Technical Support course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk & Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally. So, enrol on this Service Helpdesk & Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry! Key Features of the Service Helpdesk & Technical Support Course : CPD Accredited Instant PDF certificate and hard copy included Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Whether you are a beginner or have some experience in customer service, this Service Helpdesk & Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively. Service Helpdesk & Technical Support Course Curriculum The detailed curriculum outline of our Service Helpdesk & Technical Support course is as follows: ***Service Helpdesk & Technical Support*** Module 01: Managing Interoffice Calls and Voicemail Module 02: Aspects of Phone Etiquette Module 03: Business Telephone Skills Module 04: Building Rapport Over the Phone Module 05: Inbound and Outbound Calls Module 06: Active Listening and Managing Tough Callers Module 07: Mail Services and Shipping Module 08: Intra Organisation Dealings Module 09: Problem-Solving over the Phone Module 10: Record Keeping and Filing Systems Module 11: Business Writing Skills Module 12: Organisational Skills Module 13: Communication Skills Module 14: Customer Relationship Management Module 15: Effective Planning and Scheduling Module 16: Invoicing/Petty Cash Learning outcomes Upon completion of this Service Helpdesk & Technical Support course, you will learn: Principles and methodologies of Service Helpdesk & Technical Support. Customer Service Helpdesk & Technical Support best practices and techniques Troubleshooting and problem-solving skills. Communication and interpersonal skills. Knowledge of hardware and software used in technical support. Discover aspects of customer relationship management. Familiarity with industry-specific technology and terminology. Accreditation All of our courses, including this Service Helpdesk & Technical Support course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Service Helpdesk & Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the Service Helpdesk & Technical Support course, there will be an online assessment, which you will need to pass to complete the course CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Service Helpdesk & Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience. For example: Students Job Seekers Fresh graduates Service Helpdesk Technician Freelancer/ Entrepreneur Requirements Learners do not require any prior qualifications to enrol on this Service Helpdesk & Technical Support course. Career path Service Helpdesk & Technical Support Technical Support Engineer IT Support Analyst Technical Support Consultant Customer Service Executive IT Service Desk Analyst Certificates Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each. Digital certificate Digital certificate - Included