Booking options
£12
£12
On-Demand course
All levels
| Special Sales Discount: Free Functional Skills IT Level 2 Course |
Force has no place where there is a need for skills. This CPD-accredited Service Helpdesk & Technical Support course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk & Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally.
So, enrol on this Service Helpdesk & Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry!
Key Features of the Service Helpdesk & Technical Support Course :
CPD Accredited
Instant PDF certificate and hard copy included
Fully online, interactive course with audio voiceover
Developed by qualified professionals in the field
Self-paced learning and laptop, tablet, smartphone-friendly
24/7 Learning Assistance
Discounts on bulk purchases
Whether you are a beginner or have some experience in customer service, this Service Helpdesk & Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively.
Service Helpdesk & Technical Support Course Curriculum
The detailed curriculum outline of our Service Helpdesk & Technical Support course is as follows:
***Service Helpdesk & Technical Support***
Module 01: Managing Interoffice Calls and Voicemail
Module 02: Aspects of Phone Etiquette
Module 03: Business Telephone Skills
Module 04: Building Rapport Over the Phone
Module 05: Inbound and Outbound Calls
Module 06: Active Listening and Managing Tough Callers
Module 07: Mail Services and Shipping
Module 08: Intra Organisation Dealings
Module 09: Problem-Solving over the Phone
Module 10: Record Keeping and Filing Systems
Module 11: Business Writing Skills
Module 12: Organisational Skills
Module 13: Communication Skills
Module 14: Customer Relationship Management
Module 15: Effective Planning and Scheduling
Module 16: Invoicing/Petty Cash
Learning outcomes
Upon completion of this Service Helpdesk & Technical Support course, you will learn:
Principles and methodologies of Service Helpdesk & Technical Support.
Customer Service Helpdesk & Technical Support best practices and techniques
Troubleshooting and problem-solving skills.
Communication and interpersonal skills.
Knowledge of hardware and software used in technical support.
Discover aspects of customer relationship management.
Familiarity with industry-specific technology and terminology.
Accreditation
All of our courses, including this Service Helpdesk & Technical Support course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Certification
Once you've successfully completed your Service Helpdesk & Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).
Assessment
At the end of the Service Helpdesk & Technical Support course, there will be an online assessment, which you will need to pass to complete the course
10 CPD hours / points Accredited by CPD Quality Standards
This Service Helpdesk & Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience.
For example:
Students
Job Seekers
Fresh graduates
Service Helpdesk Technician
Freelancer/ Entrepreneur
Learners do not require any prior qualifications to enrol on this Service Helpdesk & Technical Support course.
Service Helpdesk & Technical Support
Technical Support Engineer
IT Support Analyst
Technical Support Consultant
Customer Service Executive
IT Service Desk Analyst
Hard copy certificate
Hard copy certificate - Included
You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.
Digital certificate
Digital certificate - Included
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