Description

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Force has no place where there is a need for skills. This CPD-accredited Service Helpdesk & Technical Support course is designed for individuals interested in pursuing a career in customer service and technical support. You will learn how to provide technical support over the phone, email and chat and handle customer complaints and issues effectively. Form this Service Helpdesk & Technical Support course, you will also learn how to troubleshoot and solve technical problems and communicate with customers clearly and professionally.

So, enrol on this Service Helpdesk & Technical Support course and take the first step towards a rewarding and financially stable career in the UK customer service and technical support industry!

Key Features of the Service Helpdesk & Technical Support Course :

CPD Accredited

Instant PDF certificate and hard copy included

Fully online, interactive course with audio voiceover

Developed by qualified professionals in the field

Self-paced learning and laptop, tablet, smartphone-friendly

24/7 Learning Assistance

Discounts on bulk purchases

Whether you are a beginner or have some experience in customer service, this Service Helpdesk & Technical Support course is perfect for those who want to learn the skills necessary to provide excellent customer service and technical support. In addition, by the end of this course, you will have the ability to practice your skills in a practical setting effectively.

Service Helpdesk & Technical Support Course Curriculum

The detailed curriculum outline of our Service Helpdesk & Technical Support course is as follows:

***Service Helpdesk & Technical Support***

Module 01: Managing Interoffice Calls and Voicemail

Module 02: Aspects of Phone Etiquette

Module 03: Business Telephone Skills

Module 04: Building Rapport Over the Phone

Module 05: Inbound and Outbound Calls

Module 06: Active Listening and Managing Tough Callers

Module 07: Mail Services and Shipping

Module 08: Intra Organisation Dealings

Module 09: Problem-Solving over the Phone

Module 10: Record Keeping and Filing Systems

Module 11: Business Writing Skills

Module 12: Organisational Skills

Module 13: Communication Skills

Module 14: Customer Relationship Management

Module 15: Effective Planning and Scheduling

Module 16: Invoicing/Petty Cash

Learning outcomes

Upon completion of this Service Helpdesk & Technical Support course, you will learn:

Principles and methodologies of Service Helpdesk & Technical Support.

Customer Service Helpdesk & Technical Support best practices and techniques

Troubleshooting and problem-solving skills.

Communication and interpersonal skills.

Knowledge of hardware and software used in technical support.

Discover aspects of customer relationship management.

Familiarity with industry-specific technology and terminology.

Accreditation

All of our courses, including this Service Helpdesk & Technical Support course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you've successfully completed your Service Helpdesk & Technical Support course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99).

Assessment

At the end of the Service Helpdesk & Technical Support course, there will be an online assessment, which you will need to pass to complete the course

CPD

10 CPD hours / points Accredited by CPD Quality Standards

Who is this course for?

This Service Helpdesk & Technical Support course is perfect for anyone who wants to work in the field of customer service and technical support, whether you're a beginner or have some experience.

For example:

Students

Job Seekers

Fresh graduates

Service Helpdesk Technician

Freelancer/ Entrepreneur

Requirements

Learners do not require any prior qualifications to enrol on this Service Helpdesk & Technical Support course.

Career path

Service Helpdesk & Technical Support

Technical Support Engineer

IT Support Analyst

Technical Support Consultant

Customer Service Executive

IT Service Desk Analyst

Certificates

Hard copy certificate

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Digital certificate

Digital certificate - Included

Course Images

Customer Service Helpdesk & Technical Support Course

By Training Express

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