1031 Courses

Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer's journey and meets their collective needs to keep them satisfied and coming back. This course is the ultimate beginner's guide, providing you with key skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes Of This Training Learn how to handle complaints professionally and with confidence Develop the essential communication skills to deal with all types of customers Know how to provide excellent customer service over the phone Understand the steps to successful stress management for the workplace Identify what your customers want and expect from your service Take your career to the next level with an accredited proficiency Progression: After completing this course you can progress towards- Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma in Customer Service (RQF) Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training applies to anyone who is looking to kickstart their career in a customer-facing role Requirements The Customer Service program does not require any prior knowledge This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path On successful completion of this Training, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. Certificates CPD Accredited Certificate Digital certificate - £10 Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Successful account management requires time and investment to achieve high levels of customer satisfaction and develop new business opportunities. Ensuring you are equipped with the right tools to approach every customer interaction in a structured way will help you have productive relationships with your clients. Whether you're new to account management or experienced in business development and looking to expand your skillset, understanding how you can maximise customer relationships will be key to your success. We have developed this programme to be practical, fun and interactive. Participants will have the opportunity to learn and practice a number of key skills that will see successful results, and are encouraged to bring real life examples to the course so that learning can be translated to real world scenarios. This course will help participants: Learn how to plan growth and increase revenue from existing accounts Develop skills to build and develop essential relationships to increase value and visibility Learn how best to create loyalty and customer satisfaction Identify how to set account targets and development plan for building contacts and cross-selling Develop persuasion and influencing skills to better define needs and develop opportunities Learn how to add value at all stages; plus gaining competitive advantage Develop an up-selling, cross-selling strategy 1 Performance metrics for account management Introduction to the PROFIT account management model Using practical tools to measure account performance and success Planning your account strategy - red flags and green lights 2 Relationships for account management How to build and manage key relationships Producing a 'relationship matrix' Developing a coach or advocate 3 Setting objectives for your account Developing an upselling cross-selling strategy Setting jointly agreed goals, objectives and business plans Planning session 4 Feedback and Retention - building loyal and satisfied customers How to monitor and track your customer's satisfaction Building a personalised satisfaction matrix Customer service review meetings 5 Influence Getting your message and strategy across to C-level contacts Being able to better develop a business partnership within an accountes 6 Teamwork and time management Working with others to achieve your account goals Managing and working with a virtual team Managing your time and accounts effectively 7 Gaining commitment and closing the sale Knowing when to close for commitment How to ask for commitment professionally and effectively Key negotiation skills around the closing process - getting to 'yes' Checklist of closing and negotiation skills Practice session

Has the Computer System Validation Engineer left and you’ve been handed their responsibilities? Do the thoughts of your next audit fill you with dread? CSV can be frustrating but this program will show you how to manage electronic data in a regulated manufacturing/laboratory/clinical environment using the GAMP framework and ensure compliance with FDA’s 21 CFR Part 11, EU Annex 11 or other regulatory guidelines.

Credibility can make the difference between winning or losing customers and winning or losing your job. But exactly what is it, and how do you get it? You will understand the two dimensions of credibility, trustworthiness and expertise. We will show you steps for building credibility in any situation and implement the disciplines of credibility. Learning Objectives Explain why credibility is the core of effective leadership, Apply steps for gaining and maintaining credibility, Describe three ways to restore damaged credibility Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Knowledge is power and knowledge without application is wasted potential. We will guide you to self-examine your knowledge base and identify opportunities for development. Effective leaders need both depth and breadth of knowledge in order to set an appropriate direction other will follow. Learning Objectives Explain the importance of expert status as a leader, Describe the behaviors of expertise, Assess your leadership expertise Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Aviation Safety and Security Training   In an ever-evolving aviation landscape, ensuring the safety and security of passengers, crew, and assets is paramount. Introducing our comprehensive 'Aviation Safety and Security Training' program, meticulously designed to equip aviation professionals with the knowledge and skills necessary to navigate the complexities of the industry confidently.   Module 1: Introduction to Aviation Safety and Security Dive into the fundamentals that underpin aviation safety and security. This module provides a broad overview of the historical context, key concepts, and the critical role played by individuals in maintaining a robust safety and security environment.   Module 2: Aircraft Safety Unravel the intricacies of aircraft safety protocols and procedures. From pre-flight checks to emergency response strategies, this module ensures that participants are well-versed in the latest advancements and best practices, fostering a culture of safety from the ground up.   Module 3: Air Traffic Control Explore the critical link between ground control and airborne safety. This module delves into the world of air traffic control, emphasizing coordination, communication, and decision-making to guarantee seamless operations and avoid potential hazards in congested airspace.   Module 4: Aviation Regulations and Standards Navigate the complex web of international and local regulations governing aviation. Stay abreast of the latest changes, understand compliance requirements, and ensure that your operations align with the highest safety standards set by regulatory bodies.   Module 5: Safety Management Systems Equip yourself with the tools to implement and manage a robust Safety Management System (SMS). Learn how to identify, assess, and mitigate risks, fostering a proactive approach to safety that goes beyond compliance, creating a culture of continuous improvement.   Module 6: Human Factors in Aviation Safety Recognize the impact of human factors on aviation safety. Explore psychological, social, and organizational elements influencing decision-making and performance. Armed with this knowledge, participants will be better equipped to identify and address human-related challenges, minimizing the potential for errors.   Why Choose Our Aviation Safety and Security Training? Comprehensive Curriculum: Covering a broad spectrum of topics, our program ensures a holistic understanding of aviation safety and security. Industry Experts: Delivered by seasoned professionals with extensive experience in aviation safety, our training guarantees practical insights and real-world applications. Interactive Learning: Engage in hands-on exercises, case studies, and simulations, fostering active participation and knowledge retention. Customizable Solutions: Tailored to meet the unique needs of your organization, ensuring relevance and applicability. Stay Ahead of the Curve: Our training program is regularly updated to align with the latest industry developments, regulations, and technological advancements.   Elevate your team's capabilities, instill a safety-first culture, and ensure that your organization remains at the forefront of aviation safety and security. Enroll in our 'Aviation Safety and Security Training' today to chart a course for safer skies tomorrow. Course Curriculum Module 1_ Introduction to Aviation Safety and Security Introduction to Aviation Safety and Security 00:00 Module 2_ Aircraft Safety. Aircraft Safety. 00:00 Module 3_ Air Traffic Control Air Traffic Control.docx 00:00 Module 4_ Aviation Regulations and Standards Aviation Regulations and Standards 00:00 Module 5_ Safety Management Systems Safety Management Systems 00:00 Module 6_ Human Factors in Aviation Safety Human Factors in Aviation Safety 00:00

You have superpowers - it is absolutely true! Your mind is a vast, largely unexplained source of energy and power. In fact, your thoughts even have the power to alter reality. So find out the full potential of what your mind is capable of in this innovative course Psychology: How to Use Your Mind. Unfortunately, because people don't understand how these powers work, most people dismiss them. In so doing, we limit ourselves and our success in life. I will reveal here how you can tap into these superpowers and take advantage of them to make drastic improvements in your life. These powers have been written about for centuries. They have been researched and acknowledged by very notable people. They are mentioned in most of the classic wisdom literature. They exist whether you are willing to admit it and use it to your benefit or not. If you don't, then you are missing out on getting the very most out of your life. So what are you waiting for! This is your chance to fully explore the vast capacity of your mind with this course. Here you will learn how to unlock the full potential of your mind. Course Highlights Psychology: How to Use Your Mind is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Psychology: How to Use Your Mind into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 15 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Psychology: How to Use Your Mind Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Psychology: How to Use Your Mind is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Psychology: How to Use Your Mind is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Psychology: How to Use Your Mind INTELLECTUAL PROBLEMS OF THE COLLEGE FRESHMAN FREE 01:00:00 NOTE-TAKING FREE 01:00:00 BRAIN ACTION DURING STUDY 01:00:00 FORMATION OF STUDY-HABITS 01:00:00 ACTIVE IMAGINATION 01:00:00 FIRST AIDS TO MEMORY; IMPRESSION 01:00:00 SECOND AIDS TO MEMORY: RETENTION, RECALL AND RECOGNITION 01:00:00 CONCENTRATION OF ATTENTION 01:00:00 HOW WE REASON 01:00:00 EXPRESSION AS AN AID IN STUDY 01:00:00 HOW TO BECOME INTERESTED IN A SUBJECT 01:00:00 THE PLATEAU OF DESPOND 01:00:00 MENTAL SECOND-WIND 01:00:00 EXAMINATIONS 01:00:00 BODILY CONDITIONS FOR EFFECTIVE STUDY 01:00:00 Mock Exam Final Exam

All businesses have a need to maintain good relationships with their customers. If the customers are not happy with the service a business is providing, they will not even blink before switching over to a competitor. That is why you need this Professional Diploma in Customer Relationship course in order to improve your business' customer service. This diploma level course will provide introductory chapters in order to explain why good customer relationship is important. Using this course you will be able to understand your customers, calculate a customer's lifetime value, how to keep them happy and much more. You will also learn about established ways of retaining your customers and loyalty marketing programs. Dealing with customer complaints and difficult customers will prove to be second nature after you complete this course. Utilizing the ideas explained you will also be able identify the seven deadly sins in customer service, and explore CRM programs. Overall, this course is bound to help you improve the customer service of your business and drive your profit margin upwards. Course Highlights Professional Diploma in Customer Relationship is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Customer Relationship into 15 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 30 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Customer Relationship Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Customer Relationship is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Customer Relationship is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Professional Diploma in Customer Relationship Good Customer Relationship - Why is it Important? FREE 01:00:00 Understanding Your Customers FREE 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Final Exam

Description Every successful work needs a good plan. Without executing proper plan, no one can bring a good result in his business, career, and every successful event. Do you want to know the tactics to accomplish you're your effective plan? Don't be late. Look at our Emergency Planning Training course. You may find your desired answer in this course. The course provides you the effective idea about an instant plan making methods. It assists you to improvise your hidden knowledge, skills, ideas, and thinking and helps you to implement it in your practical knowledge. The course enables you to identify your lacking in regard to make any plans and helps you chose the best plan at an instance. Actually, the course will enrich your mental ability to take some wise decision in making a sound plan immediately. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Emergency Planning Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Emergency Planning Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:03:00 Who are We? 00:04:00 Who Is the Course For? 00:01:00 Why Have an Emergency Management Plan? 00:06:00 Emergency Planning Committee (EPC) Emergency Planning Committee 00:05:00 Emergency Plan and Procedures Introduction 00:05:00 Emergency Identification and Analysis 00:06:00 Potential Emergencies for Venues. Let's start with Fire 00:05:00 Internal Threats, Visitors and Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter1 00:06:00 Crowd-Related Emergencies 00:09:00 Terrorism 00:07:00 Structure of the Emergency Plan and Emergency Response Procedures 00:02:00 Evacuation Diagram 00:02:00 Distribution of the Emergency Plan and Procedures 00:04:00 Review and Routine Servicing 00:01:00 Key Considerations for our Emergency Response Procedures Introduction and Required Procedures 00:04:00 Notification, Communication, Media, Social Media, Control & Coordination 00:10:00 Children and Emergency Response Equipment 00:04:00 Evacuation Options, Routes & Assembly Areas 00:05:00 First Aid, Lifts & Escalators 00:01:00 Occupants and Visitors with a Disability 00:03:00 Other Considerations 00:06:00 Emergency Control Organisation Emergency Control Organisation 00:04:00 Selection Criteria for ECO Members, Roles, Identification and Indemnity 00:03:00 Who will make a good Chief Warden? 00:06:00 Training and Response Exercises EPC and ECO Training 00:05:00 Occupants, Visitors, Skill Retention & Training Materials 00:04:00 Emergency Response Exercises or 'Drills' 00:08:00 Wrap Up Wrap Up 00:02:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

In the care profession, record-keeping is not just necessary. It is absolutely essential to ensure effective care administration. A well-recorded care plan can be the determinant in a life-or-death situation. Thus, this course can benefit you by building up your record-keeping skills to ensure proper care management. A well-kept record of the care plan ensures that the patients are treated to their comfort. It contains the patient's unique list of diagnoses and the best treatment plan according to the patient's individual needs. Besides, in some emergency cases, a good care record plan can save someone's life as well. Moreover, as a care professional, poor record keeping can result in legal actions being taken against you, resulting in severe consequences. Thus, it is highly recommended to acquire good record-keeping and care-planning skills. Our Care Planning and Record Keeping course provides well-researched and comprehensive guidelines to ensure your better understanding of all the topics discussed. This course can really help you to get ahead of the curve in your professional life and open up various career-developing opportunities. Learning Outcome After finishing this course, you should be able to: Have a clear understanding of the care planning process Acquire the necessary skills required for care planning Apply the steps of concept care mapping Learn how to implement and evaluate the care plan Gain the knowledge of maintaining medical records Be aware of the importance of confidentiality in record keeping Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. *** Course Curriculum *** Module 01: Introduction to the Care Planning Process What Is Care Planning? What Is a Care Plan? Levels of Responsibility and a Philosophy of Care Models and Theories of Health and Social Care Module 02: Planning Care with the Individual in Need A Brief Look at Care Planning What Is Planning? The Multidisciplinary Team Prioritising and Managing Needs Putting the 'P' in Planning Client Involvement Evidence-Based Practice The Skills of Planning Care Module 03: Concept Care Mapping What Are Concept Care Maps? Documentation Medication Administration Advantages of Concept Mapping Creating a Concept Map Using Your Concept Map Module 04: Implementing and Evaluating the Care Plan The Skills of a Care Coordinator Indicators of Good Quality Care Record-Keeping What Is Evaluation? Duty of Care Module 05: Maintaining Medical Records What Is a Medical Record? The Value of Medical Records Principles of Good Record Keeping Storage of Medical Records Case Notes Master Index Medical Record Library Medical Record Procedures for Departments Retention and Destruction of Records Module 06: Care Planning Policy in the UK The Role of the World Health Organisation Quality in Health and Social Care Factors When Considering Local Needs Strategic Management of Resources Module 07: Confidentiality and Record-Keeping What Is Confidentiality? Confidentiality: Attorneys and Legislation When Can You Break Confidentiality? Module 08: Safeguarding Children, Young People and Their Families Introduction Recognition of Child Abuse and Neglect Policies and Procedures Assessment Roles and Responsibilities Assessment Process Once you have completed all the modules in this course, you can assess your skills and knowledge with an optional assignment. Certificate of Completion The learners have to complete the assessment of this Care Planning and Record Keeping course to achieve the CPDQS accredited certificate. Digital Certificate: £10 Hard Copy Certificate: £29 (Inside UK) Hard Copy Certificate: £39 (for international students). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements You will not need any prior background or expertise to enrol in this course. Career path Health Records Clerk Care Worker Critical Care Technologist Care Escort Emergency Care Assistant The average salary for a Health Records Clerk can be £18,546- £24,882 per annum for anyone residing in the United Kingdom.