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You've heard the term 'Success Mindset' your entire life. But what does it mean exactly? Have you got it? And how do you apply it? Not only will it teach you practical mental tips to begin moving towards your life goals, it will also teach you how to eliminate stress from your life. By teaching you 'conscious thinking'.

You've heard the term 'Success Mindset' your entire life. But what does it mean exactly? Have you got it? And how do you apply it? Not only will it teach you practical mental tips to begin moving towards your life goals, it will also teach you how to eliminate stress from your life. By teaching you 'conscious thinking'.

Child and Adolescent Mental Health: Child and Adolescent Mental Health Online Through this Child and Adolescent Mental Health: Child and Adolescent Mental Health course, you will be able to identify mental health signs, symptoms and treatments. For people living in developed countries, mental health is a major concern. It is difficult to say how many children and adolescents are affected by mental health issues. Therefore, it is crucial that people become educated about mental illness in children and adolescents, especially since they may not recognise that something is not quite right. Learning Objectives After completing this Child and Adolescent Mental Health: Child and Adolescent Mental Health course, you will be able to: Understand the fundamentals of mental health. Gain a solid understanding of Child Psychology. Understand the attachment and relationship building in childhood. Know the impacts of separation and loss on attachment. Understand the factors that influence the development. Understand the mental health problems in adolescents. Know how to deal With Autism, ADHD and Dyslexia in Adolescents. Know about mental health treatment and medicine. Understand how mental illness impacts life expectancy. Have a strong understanding of mental health-related legislation in the UK. This exclusive Child and Adolescent Mental Health: Child and Adolescent Mental Health course provides an excellent overview of the nature and scope of mental health issues in children and adolescents. It discusses the signs and symptoms of some common mental health conditions and their potential causes and treatment options. [ Note: Free PDF certificate as soon as completing Child and Adolescent Mental Health: Child and Adolescent Mental Health Course] Child and Adolescent Mental Health: Child and Adolescent Mental Health Online Course Curriculum of Child and Adolescent Mental Health: Child and Adolescent Mental Health Module 01: Introduction to Mental Health Module 02: Child Psychology Module 03: Attachment and Relationship Building in Childhood Module 04: Impacts of Separation and Loss on Attachment Module 05: Factors that Influence Development Module 06: Mental Health Problems in Adolescent Module 07: Other Mental Health Problems in Adolescent Module 08: Autism, ADHD and Dyslexia in Adolescent Module 09: Dealing With Autism, ADHD and Dyslexia in Adolescents Module 10: Mental Health Treatment and Medicine Module 11: Mental Health over Life Span and Society in the UK Module 12: Mental Health Related Legislations in the UK Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Child and Adolescent Mental Health: Child and Adolescent Mental Health course. Who is this course for? Child and Adolescent Mental Health: Child and Adolescent Mental Health Online This Child and Adolescent Mental Health: Child and Adolescent Mental Health course is ideal for those who work with young people in educational, support, care, or mental health environments and those who work in children's services such as early childhood providers, schools and colleges, children's centres, and youth organisations. It will be of particular interest to people in roles such as: Special Education Needs Coordinator (SENCo) School nurses Children’s centre workers Youth workers Requirements Child and Adolescent Mental Health: Child and Adolescent Mental Health Online To enrol in this Child and Adolescent Mental Health Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Child and Adolescent Mental Health Course. Be energetic and self-motivated to complete our Child and Adolescent Mental Health Course. Basic computer Skill is required to complete our Child and Adolescent Mental Health Course. If you want to enrol in our Child and Adolescent Mental Health Course, you must be at least 15 years old. Career path Child and Adolescent Mental Health: Child and Adolescent Mental Health Online

Child and Adolescent Mental Health: Child and Adolescent Mental Health Online Through this Child and Adolescent Mental Health: Child and Adolescent Mental Health course, you will be able to identify mental health signs, symptoms and treatments. For people living in developed countries, mental health is a major concern. It is difficult to say how many children and adolescents are affected by mental health issues. Therefore, it is crucial that people become educated about mental illness in children and adolescents, especially since they may not recognise that something is not quite right. Learning Objectives After completing this Child and Adolescent Mental Health: Child and Adolescent Mental Health course, you will be able to: Understand the fundamentals of mental health. Gain a solid understanding of Child Psychology. Understand the attachment and relationship building in childhood. Know the impacts of separation and loss on attachment. Understand the factors that influence the development. Understand the mental health problems in adolescents. Know how to deal With Autism, ADHD and Dyslexia in Adolescents. Know about mental health treatment and medicine. Understand how mental illness impacts life expectancy. Have a strong understanding of mental health-related legislation in the UK. This exclusive Child and Adolescent Mental Health: Child and Adolescent Mental Health course provides an excellent overview of the nature and scope of mental health issues in children and adolescents. It discusses the signs and symptoms of some common mental health conditions and their potential causes and treatment options. Main Course: Child and Adolescent Mental Health Course Free Courses included with Child and Adolescent Mental Health: Child and Adolescent Mental Health Course Course 01: Level 2 Diploma for the Early Years Practitioner Course 02: Level 5 Childcare Training Course 03: Level 2 Certificate in Understanding Children and Young People’s Mental Health [ Note: Free PDF certificate as soon as completing Child and Adolescent Mental Health: Child and Adolescent Mental Health Course] Child and Adolescent Mental Health: Child and Adolescent Mental Health Online This Child and Adolescent Mental Health: Child and Adolescent Mental Health course consists of 12 modules. Course Curriculum of Child and Adolescent Mental Health: Child and Adolescent Mental Health Module 01: Introduction to Mental Health Module 02: Child Psychology Module 03: Attachment and Relationship Building in Childhood Module 04: Impacts of Separation and Loss on Attachment Module 05: Factors that Influence Development Module 06: Mental Health Problems in Adolescent Module 07: Other Mental Health Problems in Adolescent Module 08: Autism, ADHD and Dyslexia in Adolescent Module 09: Dealing With Autism, ADHD and Dyslexia in Adolescents Module 10: Mental Health Treatment and Medicine Module 11: Mental Health over Life Span and Society in the UK Module 12: Mental Health Related Legislations in the UK Assessment Method of Child and Adolescent Mental Health: Child and Adolescent Mental Health After completing Child and Adolescent Mental Health: Child and Adolescent Mental Health Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Child and Adolescent Mental Health: Child and Adolescent Mental Health After completing the Child and Adolescent Mental Health: Child and Adolescent Mental Health course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Child and Adolescent Mental Health: Child and Adolescent Mental Health Online This Child and Adolescent Mental Health: Child and Adolescent Mental Health course is ideal for those who work with young people in educational, support, care, or mental health environments and those who work in children's services such as early childhood providers, schools and colleges, children's centres, and youth organisations. It will be of particular interest to people in roles such as: Special Education Needs Coordinator (SENCo) School nurses Children’s centre workers Youth workers Requirements Child and Adolescent Mental Health: Child and Adolescent Mental Health Online To enrol in this Child and Adolescent Mental Health Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Child and Adolescent Mental Health Course. Be energetic and self-motivated to complete our Child and Adolescent Mental Health Course. Basic computer Skill is required to complete our Child and Adolescent Mental Health Course. If you want to enrol in our Child and Adolescent Mental Health Course you must be at least 15 years old. Career path Child and Adolescent Mental Health: Child and Adolescent Mental Health Online

In today's rapidly evolving world, Mechanical Engineering stands as a cornerstone of innovation and progress. Its significance lies in its multifaceted applications across various industries, including automotive, aerospace, energy, and manufacturing. Learning Mechanical Engineering is crucial for individuals aspiring to be at the forefront of technological advancements, as it equips them with the skills to design, analyze, and optimize mechanical systems and processes. The demand for Mechanical Engineers in the UK is substantial, with numerous job opportunities arising from the need to develop sustainable energy solutions, enhance transportation systems, and innovate manufacturing processes. With an average annual salary of £45,000, pursuing a career in Mechanical Engineering promises financial stability and growth prospects. Beyond job prospects and financial rewards, the advantages of studying Mechanical Engineering are manifold. It fosters critical thinking, problem-solving abilities, and creativity, preparing individuals to tackle complex engineering challenges. Moreover, it offers opportunities for global collaboration, allowing professionals to contribute to projects with far-reaching impacts. Embracing Mechanical Engineering not only opens doors to diverse career pathways but also empowers individuals to shape a sustainable and technologically advanced future. Key Features This Mechanical Engineering Course Includes: This Mechanical Engineering course is CPD Certified Free Certificate from Reed CIQ Approved Mechanical Engineering course Developed by Mechanical Engineering Specialist Lifetime Access to Mechanical Engineering course Why Choose Our Course? Choosing our Mechanical Engineering course is a smart investment in your professional future. Our Mechanical Engineering course is designed by industry professionals to stay ahead of trends, offering the most current and relevant content. This Mechanical Engineering course provides you with the tools and knowledge needed to excel in today's competitive landscape. With flexible learning options and a commitment to your success, our Mechanical Engineering course is the key to unlocking your potential and advancing your professional journey. Course Curriculum Mechanical Engineering course: Module 01: Introduction to Engineering Module 02: Mechanics in Engineering - I Module 03: Mechanics in Engineering - II Module 04: Thermodynamics and Heat Transfer Module 05: Energy, Work, and Forces in Engineering Module 06: Fluid Mechanics in Engineering Module 07: Structural Analysis in Engineering Module 08: Machines and Mechanisms - I Module 09: Machines and Mechanisms - II Module 10: Dynamics of Machines Module 11: Design Principles in Mechanical Engineering Module 12: Hydraulic Systems and Machines Module 13: Processes of Strain Hardening Module 14: Solidification Applications Module 15: Principles of Welding Module 16: Engineering Graphics and Drafting Learning Outcomes Mechanical Engineering Course: Understand fundamentals: Grasp core principles of mechanical engineering from introduction to advanced topics. Analyse mechanics: Apply Engineering Mechanics I and II concepts to real-world problems. Master thermodynamics: Comprehend Heat and Thermodynamics principles and their applications. Demonstrate design skills: Execute Mechanical Engineering Design techniques in practical engineering scenarios. Grasp fluid dynamics: Apply knowledge of Fluid Mechanics to solve engineering challenges. Develop drawing proficiency: Proficiently create and interpret Engineering Drawings for communication. Accreditation All of our courses, including this Mechanical Engineering course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Mechanical Engineering. CPD 10 CPD hours / points Accredited by CPD Quality Standards Mechanical Engineering 3:19:00 1: Module 01: Introduction to Engineering 08:00 2: Module 02: Mechanics in Engineering - I 11:00 3: Module 03: Mechanics in Engineering - II 11:00 4: Module 04: Thermodynamics and Heat Transfer 11:00 5: Module 05: Energy, Work, and Forces in Engineering 10:00 6: Module 06: Fluid Mechanics in Engineering 10:00 7: Module 07: Structural Analysis in Engineering 10:00 8: Module 08: Machines and Mechanisms - I 13:00 9: Module 09: Machines and Mechanisms - II 14:00 10: Module 10: Dynamics of Machines 14:00 11: Module 11: Design Principles in Mechanical Engineering 16:00 12: Module 12: Hydraulic Systems and Machines 21:00 13: Module 13: Processes of Strain Hardening 17:00 14: Module 14: Solidification Applications 10:00 15: Module 15: Principles of Welding 03:00 16: Module 16: Engineering Graphics and Drafting 18:00 17: CPD Certificate - Free 01:00 18: Leave A Review 01:00 Who is this course for? This Mechanical Engineering course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Mechanical Engineering course is ideal for: Aspiring Engineers: Individuals seeking comprehensive knowledge in mechanical engineering. Technical Professionals: Those desiring expertise in structural mechanics and machine dynamics. Design Enthusiasts: Individuals interested in mastering mechanical design principles and applications. Future Machinists: Those aspiring to understand machines, hydraulic systems, and strain hardening processes. Welding Enthusiasts: Individuals keen on acquiring skills and knowledge related to welding techniques. Requirements Learners do not require any prior qualifications to enrol on this Mechanical Engineering course. You just need to have an interest in Mechanical Engineering. Career path After completing this Mechanical Engineering course you will have a variety of careers to choose from. The following job sectors of Mechanical Engineering are: Mechanical Engineer - £30K to 50K/year. Design Engineer - £25K to 45K/year. Structural Engineer - £28K to 45K/year. Aerospace Engineer - £30K to 55K/year. Manufacturing Engineer - £28K to 50K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Navigating the complex landscape of grief in the workplace is a challenge no manager should face unprepared. Our comprehensive course empowers you with the knowledge and tools needed to sensitively support grieving employees, fostering a compassionate and productive work environment. Learn to recognise the signs of grief, understand the grieving process, and integrate empathetic management practices seamlessly into your organisation. By gaining a deeper insight into the emotional and psychological impacts of bereavement, you can offer meaningful support that promotes healing and resilience. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Equip yourself with the expertise to handle bereavement with grace and confidence. Discover the critical role managers play in aiding employees' return to work and understand the legal aspects of bereavement in the UK. Our detailed guidance on developing and implementing an effective bereavement policy will ensure your organisation stands as a pillar of support during difficult times. Join us and transform your approach to employee wellbeing, cultivating a workplace culture that values compassion and understanding. Course Curriculum Module 01: Grief And Bereavement Module 02: Recognising And Acknowledging Grief Module 03: Understanding The Grieving Process Module 04: Bereavement In An Organisation Module 05: The Manager - Understanding The Role Module 06: Bereaved Employees - Returning To The Work Module 07: Impacts Of Grief And One's Mental Health Module 08: Legal Rights - Bereavement In UK Module 09: Bereavement Policy - A Guide For Employers Learning Outcomes: Understand the nuances of grief and bereavement in the workplace context. Recognise and acknowledge signs of grief in employees. Comprehend the stages and process of grieving. Implement supportive practices for bereaved employees returning to work. Navigate the mental health impacts of grief on employees. Apply legal knowledge regarding bereavement rights in the UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards A Manager's Guide in Supporting a Grieving Employee 2:07:39 1: Module 01: Grief And Bereavement 11:53 2: Module 02: Recognising And Acknowledging Grief 04:24 3: Module 03: Understanding The Grieving Process 10:58 4: Module 04: Bereavement In An Organisation 14:17 5: Module 05: The Manager - Understanding The Role 13:22 6: Module 06: Bereaved Employees - Returning To The Work 20:12 7: Module 07: Impacts Of Grief And One's Mental Health 18:22 8: Module 08: Legal Rights - Bereavement In UK 13:54 9: Module 09: Bereavement Policy - A Guide For Employers 13:17 10: CPD Certificate - Free 07:00 Who is this course for? Managers dealing with grieving employees. HR professionals supporting bereavement. Team leaders fostering a supportive workplace. Business owners managing employee welfare. Supervisors ensuring compliance with bereavement policies. Career path Human Resources Manager Employee Assistance Programme Coordinator Workplace Wellness Consultant Occupational Health Advisor Corporate Trainer Organisational Development Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Navigating the complex landscape of grief in the workplace is a challenge no manager should face unprepared. Our comprehensive course empowers you with the knowledge and tools needed to sensitively support grieving employees, fostering a compassionate and productive work environment. Learn to recognise the signs of grief, understand the grieving process, and integrate empathetic management practices seamlessly into your organisation. By gaining a deeper insight into the emotional and psychological impacts of bereavement, you can offer meaningful support that promotes healing and resilience. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Equip yourself with the expertise to handle bereavement with grace and confidence. Discover the critical role managers play in aiding employees' return to work and understand the legal aspects of bereavement in the UK. Our detailed guidance on developing and implementing an effective bereavement policy will ensure your organisation stands as a pillar of support during difficult times. Join us and transform your approach to employee wellbeing, cultivating a workplace culture that values compassion and understanding. Course Curriculum Module 01: Grief And Bereavement Module 02: Recognising And Acknowledging Grief Module 03: Understanding The Grieving Process Module 04: Bereavement In An Organisation Module 05: The Manager - Understanding The Role Module 06: Bereaved Employees - Returning To The Work Module 07: Impacts Of Grief And One's Mental Health Module 08: Legal Rights - Bereavement In UK Module 09: Bereavement Policy - A Guide For Employers Learning Outcomes: Understand the nuances of grief and bereavement in the workplace context. Recognise and acknowledge signs of grief in employees. Comprehend the stages and process of grieving. Implement supportive practices for bereaved employees returning to work. Navigate the mental health impacts of grief on employees. Apply legal knowledge regarding bereavement rights in the UK. CPD 10 CPD hours / points Accredited by CPD Quality Standards A Manager's Guide in Supporting a Grieving Employee 2:07:39 1: Module 01: Grief And Bereavement 11:53 2: Module 02: Recognising And Acknowledging Grief 04:24 3: Module 03: Understanding The Grieving Process 10:58 4: Module 04: Bereavement In An Organisation 14:17 5: Module 05: The Manager - Understanding The Role 13:22 6: Module 06: Bereaved Employees - Returning To The Work 20:12 7: Module 07: Impacts Of Grief And One's Mental Health 18:22 8: Module 08: Legal Rights - Bereavement In UK 13:54 9: Module 09: Bereavement Policy - A Guide For Employers 13:17 10: CPD Certificate - Free 07:00 Who is this course for? Managers dealing with grieving employees. HR professionals supporting bereavement. Team leaders fostering a supportive workplace. Business owners managing employee welfare. Supervisors ensuring compliance with bereavement policies. Career path Human Resources Manager Employee Assistance Programme Coordinator Workplace Wellness Consultant Occupational Health Advisor Corporate Trainer Organisational Development Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Health and Wellbeing Course Online Unlock the Power of Health and Wellbeing Course: Enrol Now! Do you want to learn more about the science behind what keeps us healthy? Do you wish to pursue a profession in wellness or healthcare? Then this Health and Wellbeing Course is ideal for you. This Health and Wellbeing course provides a solid foundation of the principles in health and wellbeing. In addition, the skills and knowledge that you will gain through studying this Health and Wellbeing course will help you get one step closer to your professional goals and develop your skills for a successful career. Learning Objectives After completing this Health and Wellbeing course, the learner will be able to: Understand the fundamentals of health and wellbeing. Understand personality disorders and psychotic disorders. Understand anxiety disorders and mood disorders. Explain Schizophrenia. Gain a thorough understanding of health stress and coping. Understand the fundamentals of environmental health and risk assessment. Treat psychological disorders. Know the impacts of alcohol & tobacco use on personal health. This Health and Wellbeing course will teach you about health and social concerns like addiction, mood disorders, and nutrition, among many others. Whether you desire to be a Social Worker, a Counsellor, or a Mental Health Worker, theHealth and Wellbeing course is a complete guide that will equip you to help others. Enrol in the Health and Wellbeing Course to gain access to high-quality training modules that will cover the essential topics you need to excel in your chosen field and help you get closer to your dream job! Courses you will get: Course 01: Health and Wellbeing Course 02: Introduction to Psychology Course 03: Equality and Diversity Course 04: Autism Diploma [ Note: Free PDF certificate as soon as completing the Health and Wellbeing course] Health and Wellbeing Course Online This Health and Wellbeing Course consists of 10 modules. Course Curriculum of Health and Wellbeing Course Module 01: Fundamentals of Health and Wellbeing Module 02: Understanding Personality Disorders and Psychotic Disorders Module 03: Understanding Anxiety Disorders and Mood Disorders Module 04: Schizophrenia Module 05: Health Stress and Coping Module 06: The Impacts of Alcohol & Tobacco Use for Personal Health Module 07: Some Important Topics Related to Personal Health (1) Module 08: Some Important Topics Related to Personal Health (2) Module 09: Fundamentals of Environmental Health and Risk Assessment Module 10: Treating Psychological Disorders Assessment Method of Health and Wellbeing Course After completing Health and Wellbeing Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Health and Wellbeing Course After completing the Health and Wellbeing Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Health and Wellbeing Course Online You do not need any prior qualifications or experience to apply for this Health and Wellbeing Course. This course is open to anyone who wants to learn new skills. Requirements Health and Wellbeing Course Online To enrol in this Health and Wellbeing Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Health and Wellbeing Course. Be energetic and self-motivated to complete our Health and Wellbeing Course. Basic computer Skill is required to complete our Health and Wellbeing Course. If you want to enrol in our Health and Wellbeing Course, you must be at least 15 years old. Career path Health and Wellbeing Course Online

Level 7 QLS Endorsed Course | CPD Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Selling Skills for Professionals: Part 2 Making the Sale   Course Description   Copyright Ross Maynard 2021   Course Description Welcome to Selling Skills for Professionals: Part 2 Making the Sale.   In Part 1 of Selling Skills for Professionals I covered prospecting, that is identifying potential future clients and making the initial approach. In this course, Part 2 of Selling Skills for Professionals, I cover the sales process – converting a prospect into a client. In Selling Skills for Professionals: Part 2 Making the Sale, I look at the skills you need for selling professional services and how to create a series of webinars to build prospects’ interest. I then cover a five-step sales process in detail: Understand the current situation Surface the pain points Exploring the impacts of the pain points Shape the future state Close the sale   The course also covers why people buy professional services, and why they might not buy; and it shows how to deal with objections.   Selling professional services is not like selling a car, or solar panels. It’s about building a relationship with a prospect as a professional advisor; coaching them through the challenges facing them; and offering services tailored to their needs which will help the prospect make tangible improvements.   If you want to know how to sell professional services successfully, this is the course for you.   I hope you enjoy the course.     Key Learning Points  On completion of the course, delegates will be able to: Describe a five-stage sales process for professional services Identify the core skillset needed for selling professional services Deploy best practice when creating webinars to engage prospects Explore a prospect’s current situation on an online video call Identify a prospect’s pain points and explore their root causes and impacts Coach a prospect to visualise the future state they would like to get to be resolving the problems identified Handle objections surfaced as the prospect moves towards closing the sale Understand why people buy professional services, and why they don’t buy Reduce buyer’s remorse and plan to develop the client relationship after the sale     Curriculum Module 1: The Foundations for Selling Professional Services Lesson 1: The Purpose of Prospecting Lesson 2: The Selling Professional Services Skillset Lesson 3: Moving Beyond Prospecting Lesson 4: Script for the Webinar Follow-Up Call   Module 2: Building a Case for the Sale Lesson 5: No Pain No Gain Lesson 6: Building a Case: Initial Diagnosis Lesson 7: Building a Case: Root Causes Lesson 8: Building a Case: Impacts Lesson 9: Building a Case: Shaping the Future State Lesson 10: Building a Case: The Gap   Module 3: Closing the Sale Lesson 11: Selling is about Change Lesson 12: A Time to Close  Lesson 13: Closing (At Last)   Module 4: Evasion and Objections Lesson 14: Evasion Lesson 15: Handling Objections Lesson 16: Specific Example of Objections Part 1 Lesson 17: Specific Example of Objections Part 2   Module 5: After the Sale Lesson 18: Aftercare Lesson 19: Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources None     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel