734 Courses

Decision Making and Problem Solving: In-House Training We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations. Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace. Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving. What you will Learn Recognize the importance of making a sound decision in a timely manner Infer types of cognitive biases and obstacles that impact decision-making Separate facts, requirements, ideas, and perceptions when making a decision or solving problems Apply structured decision-making and problem-solving approaches Conduct cause and effect and Force Field analyses Evaluate alternative solution methods using various techniques Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques Implement decision-making and problem-solving models, tools, and techniques Foundation Concepts Contextualizing decisiveness and problem-solving Discriminating between decisiveness and problem-solving Understanding Decision-Making Decision-making challenges and impacts Key drivers of good decision-making Thought processes and obstacles Knowledge, skills, and abilities (KSAs) Decision-Making Models and Supporting Tools Decision-making models, tools, and guidelines Tools to evaluate alternatives Translating requirements into action Problem-Solving Defining the problem Problem-solving models Cause and effect analysis Quick hit vs. innovative problem-solving Summary and Next Steps Course summary Personal action plan

Conflict Resolution Skills: In-House Training Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Conflict Resolution Skills (In-Person) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans

Psychology: Psychology Course Online Do you look forward to learning about the human mind and behaviour? This specially designed Introduction to Psychology course will help students understand the human condition and motivate them to pursue further professional development. This course on Introduction to Psychology concentrates on different aspects of psychology. You will learn about the significance of psychological ethics and the evolution of the field in this Introduction to Psychology course. You will study the development of psychology and its major figures during this Introduction to Psychology course. At the conclusion of this Introduction to Psychology course, you will also have a thorough understanding of the numerous procedures and theories employed in developmental psychology. Enrol in our Introduction to Psychology course to increase your employment prospects and equip yourself with the abilities necessary to be successful in psychology! Learning Objectives Of Introduction To Psychology By the end of the Introduction to Psychology course, the learner will be able to: Understand the fundamentals of psychology. Introduction to Psychology course helps to understand the evolution of psychology. Learn sensation, perception, and the states of consciousness in this Introduction to Psychology course. Introduction to Psychology course provides in-depth knowledge about learning. You will have a clear understanding of memories and forgetting from this Introduction to Psychology course. The Introduction to Psychology course explains thinking, intelligence, emotion, and motivation. You can understand human development, personality, social psychology, and psychological disorders from this Introduction to Psychology course. This Introduction to Psychology course describes health stress, coping, and how to treat psychological disorders. Main Course: Introduction to Psychology Free Courses are including with this Psychology: Psychology Course Course 01: Diploma in Counselling and Psychology Course 02: Level 4 Diploma in Child Counselling Special Offers of this Psychology: Psychology Course This Psychology: Psychology Course includes a FREE PDF Certificate. Lifetime access to this Psychology: Psychology Course Instant access to this Psychology: Psychology Course Get FREE Tutor Support to this Psychology: Psychology Course Psychology: Psychology Course Online A different facet of psychology is covered in this Introduction to Psychology course, including the field's unique and colorful history and philosophical roots, failed research experiments and their implications for psychological ethics, and the evolution of the discipline. You will learn about the background and influential psychologists in this Introduction to Psychology course, but you will also acquire a thorough understanding of the various theories and procedures that are employed in developmental psychology. Who is this course for? Psychology: Psychology Course Online This comprehensive Psychology: Psychology Course is designed for anyone who wants to improve their job prospects or advance their career in this field. Requirements Psychology: Psychology Course Online To enrol in this Psychology: Psychology Course, students must fulfil the following requirements. To join in our Psychology: Psychology Course, you must have a strong command of the English language. To successfully complete our Psychology: Psychology Course, you must be vivacious and self driven. To complete our Psychology: Psychology Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Psychology: Psychology Course Career path Psychology: Psychology Course Online This Psychology: Psychology Course can lead you to the following career paths: Psychologist Psychology Teacher Psychology Assistant

Psychology: Psychology Course Online The study of the human mind and behaviour is known as psychology. There are no more important topics in the information age and global economy than a thorough understanding of how learning occurs and what predicts and determines human behaviour. This Psychology: Psychology Course provides meaningful content to help students understand the human condition and inspire them to continue their professional growth. This Psychology: Psychology Course focuses on a different aspect of psychology, such as the field's distinctive and colourful history and philosophical roots, unsuccessful research experiments and their impact on psychological ethics, and how the discipline has changed over time. Although throughout this Psychology: Psychology Course, you will learn about the history and key figures in psychology, you will also gain an in-depth knowledge of the many processes and theories used in developmental psychology. Our Psychology: Psychology Course is designed to help you boost your job chances and provide you with the skills you will need to succeed in psychology. So, enrol this Psychology: Psychology Course right now and start learning! Why choose this Psychology: Psychology Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Psychology: Psychology Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Psychology: Psychology Course. Main Course: Introduction to Psychology Course Free Courses included with Psychology: Psychology Course. Course 01: Level 4 Child Care and Development Course 02: Level 4 Diploma in Child Psychology Course 03: Psychological Wellbeing Practitioner Course 04: Diploma in Counselling and Psychology Course 05: Diploma in Mastering Psychology [ Note: Free PDF certificate as soon as completing the Psychology: Psychology Course] Psychology: Psychology Course Online This Psychology: Psychology Course consists of 14 modules. Course Curriculum of Introduction to Psychology Course Module 01: Introducing Psychology Module 02: The Evolution of Psychology: Central Questions, History, and Contemporary Perspectives Module 03: Sensation and Perception Module 04: States of Consciousness Module 05: Learning Module 06: Memories And Forgetting Module 07: Thinking and Intelligence Module 08: Emotion and Motivation Module 09: Human Development Module 10: Personality Module 11: Social Psychology Module 12: Psychological Disorders Module 13: Treating Psychological Disorders Module 14: Health Stress and Coping Assessment Method of Psychology: Psychology Course After completing Psychology: Psychology Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Psychology: Psychology Course After completing the Psychology: Psychology Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Psychology: Psychology Course Online This comprehensive Psychology: Psychology Course is designed for anyone who wants to improve their job prospects or advance their career in this field by learning more about psychology and counselling. Requirements Psychology: Psychology Course Online To enrol in this Psychology: Psychology Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Psychology: Psychology Course. Be energetic and self-motivated to complete our Psychology: Psychology Course. Basic computer Skill is required to complete our Psychology: Psychology Course. If you want to enrol in our Psychology: Psychology Course, you must be at least 15 years old. Career path Psychology: Psychology Course Online This Psychology: Psychology Course can lead you to the following career paths: Psychologist Psychology Teacher Psychology Assistant

Psychology: Psychology Course Online The study of the human mind and behaviour is known as psychology. There are no more important topics in the information age and global economy than a thorough understanding of how learning occurs and what predicts and determines human behaviour. This Psychology: Psychology Course provides meaningful content to help students understand the human condition and inspire them to continue their professional growth. This Psychology: Psychology Course focuses on a different aspect of psychology, such as the field's distinctive and colourful history and philosophical roots, unsuccessful research experiments and their impact on psychological ethics, and how the discipline has changed over time. Although throughout this Psychology: Psychology Course, you will learn about the history and key figures in psychology, you will also gain an in-depth knowledge of the many processes and theories used in developmental psychology. Our Psychology: Psychology Course is designed to help you boost your job chances and provide you with the skills you will need to succeed in psychology. So, enrol this Psychology: Psychology Course right now and start learning! Why choose this Psychology: Psychology Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Psychology: Psychology Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Psychology: Psychology Course. Main Course: Introduction to Psychology Course Free Courses included with Child Psychology: Child Psychology course. Course 01: Level 4 Child Care and Development Course 02: Level 4 Diploma in Child Counselling Course 03: Level 3 Award in Childcare and Education [ Note: Free PDF certificate as soon as completing the Psychology: Psychology Course] Psychology: Psychology Course Online This Psychology: Psychology Course consists of 14 modules. Course Curriculum of Psychology: Psychology Course Module 01: Introducing Psychology Module 02: The Evolution of Psychology: Central Questions, History, and Contemporary Perspectives Module 03: Sensation and Perception Module 04: States of Consciousness Module 05: Learning Module 06: Memories And Forgetting Module 07: Thinking and Intelligence Module 08: Emotion and Motivation Module 09: Human Development Module 10: Personality Module 11: Social Psychology Module 12: Psychological Disorders Module 13: Treating Psychological Disorders Module 14: Health Stress and Coping Assessment Method of Psychology: Psychology Course After completing Psychology: Psychology Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Psychology: Psychology Course After completing the Psychology: Psychology Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Psychology: Psychology Course Online This comprehensive Psychology: Psychology Course is designed for anyone who wants to improve their job prospects or advance their career in this field by learning more about psychology and counselling. Requirements Psychology: Psychology Course Online To enroll in this Psychology: Psychology Course, students must fulfill the following requirements: Good Command over English language is mandatory to enrol in our Psychology: Psychology Course. Be energetic and self-motivated to complete our Psychology: Psychology Course. Basic computer Skill is required to complete our Psychology: Psychology Course. If you want to enrol in our Psychology: Psychology Course, you must be at least 15 years old. Career path Psychology: Psychology Course Online ThisPsychology: Psychology Course can lead you to the following career paths: Psychologist Psychology Teacher Psychology Assistant

The leader of today has greater challenges than ever before in terms of unlocking human potential in their organisation and delivering results. This programme will help you achieve those aims and help you initiate and manage change more effectively. In particular, it will help you to: Develop an effective strategy to achieve your business goals Understand the role of emotional intelligence in leadership Take away a practical leadership tool-kit Develop a more dynamic approach through enhanced strategic creativity Broaden your understanding of the corporate culture to increase your influence within it Improve your persuasion and influencing skills to achieve your strategic goals Learn the key functions of strategic leadership In today’s world, one of the main aims of the leader is to develop the capability of the organisation to handle change and the challenges of the future even if those challenges have yet to be discovered. Leading in the organisational setting is becoming increasingly difficult because of the increase in regulation in all sectors and the risk of litigation. All organisations need leaders who can handle these challenges effectively, in particular the complexities of organisational life. At the same time, people who feel they are led effectively from the top find it easier to cope with and perform under higher pressure levels and therefore achieve the ultimate business goals Who should attend? This programme has been specifically designed for senior managers and those middle managers who are on the fast track to senior positions. It is suitable for both public and private sector individuals and all senior managers, executives and directors who understand the benefits both personally and professionally of developing strategic leadership skills. Practical training methods The course leader uses a broad range of learning techniques including short input sessions, individual development exercises, group work and case studies to provide a strong mix between practical training and giving a sound foundation of strategic leadership theory. The course provides you with a unique opportunity to put into practice what you have learnt and benefit from the observations and perceptions of the other course members. Leadership is less about doing and more about being. Day One Introduction and objectives The need for strategic leadership The roots of leadership How thought on leadership has developed Current perceptions on strategic leadership The leadership/management debate People and process issues The integrated approach to deliver results Levels of leadership The capabilities required at the strategic level The difference between strategic leadership and strategy Qualities and capabilities of strategic leaders Illustration through case studies Review of strategic capability Developing specific leadership qualities A review of strategic capability using case study examples Developing an approach to leadership Reviewing the traditional and current approaches to leadership CASE STUDY 1: Developing a leadership strategy Understanding leadership processes at all levels Applying the leadership hierarchy Analysing the process PRACTICAL EXERCISE Demonstrating the theory of leadership processes in practice Leadership and emotional intelligence The relationship between leadership and emotion The essence of organisational climate PRACTICAL EXERCISE Participants will work on an exercise to illustrate the theory of emotional intelligence in practice Day Two Review of day one Understanding strategic creativity Examining the psychological aspects of strategic thinking Mind mapping and other approaches to creative thinking Developing a creativity toolkit CASE STUDY 2: A strategic leadership challenge Developing a new vision and plan to transform an organisation to face future challenges based on a real-life scenario Developing strategic leadership capability A review of current approaches Understanding the behavioural approaches Developing a contingency approach Understanding corporate culture The structural aspects The behavioural aspects The human aspects How leaders can change corporate culture Developing a toolkit for change Understanding the cultural web The link with emotional intelligence CASE STUDY 3: Analysing leadership techniques This practical case study illustrates how the strategic approach and the application of appropriate leadership techniques including ‘split screen ability’ work in a real-life scenario Performance aspects at the strategic level Developing vision, goals and objectives Creating corporate identity and alignment Working with individual influencers Effective strategic influencing skills The characteristics of effective persuasive leaders Understanding methods of persuasion Profiling others Building the top team The nature of the top team Accepting diversity and challenge The key functions of strategic leadership Putting these into action Personal leadership planning Identifying tomorrow’s leaders Practical approaches The challenges for the future. Programme closure Action logs Next steps Feedback

The leader of today has greater challenges than ever before in terms of unlocking human potential in their organisation and delivering results. This programme will help you achieve those aims and help you initiate and manage change more effectively. In particular, it will help you to: Develop an effective strategy to achieve your business goals Understand the role of emotional intelligence in leadership Take away a practical leadership tool-kit Develop a more dynamic approach through enhanced strategic creativity Broaden your understanding of the corporate culture to increase your influence within it Improve your persuasion and influencing skills to achieve your strategic goals Learn the key functions of strategic leadership In today’s world, one of the main aims of the leader is to develop the capability of the organisation to handle change and the challenges of the future even if those challenges have yet to be discovered. Leading in the organisational setting is becoming increasingly difficult because of the increase in regulation in all sectors and the risk of litigation. All organisations need leaders who can handle these challenges effectively, in particular the complexities of organisational life. At the same time, people who feel they are led effectively from the top find it easier to cope with and perform under higher pressure levels and therefore achieve the ultimate business goals Who should attend? This programme has been specifically designed for senior managers and those middle managers who are on the fast track to senior positions. It is suitable for both public and private sector individuals and all senior managers, executives and directors who understand the benefits both personally and professionally of developing strategic leadership skills. Practical training methods The course leader uses a broad range of learning techniques including short input sessions, individual development exercises, group work and case studies to provide a strong mix between practical training and giving a sound foundation of strategic leadership theory. The course provides you with a unique opportunity to put into practice what you have learnt and benefit from the observations and perceptions of the other course members. Leadership is less about doing and more about being. Day One Introduction and objectives The need for strategic leadership The roots of leadership How thought on leadership has developed Current perceptions on strategic leadership The leadership/management debate People and process issues The integrated approach to deliver results Levels of leadership The capabilities required at the strategic level The difference between strategic leadership and strategy Qualities and capabilities of strategic leaders Illustration through case studies Review of strategic capability Developing specific leadership qualities A review of strategic capability using case study examples Developing an approach to leadership Reviewing the traditional and current approaches to leadership CASE STUDY 1: Developing a leadership strategy Understanding leadership processes at all levels Applying the leadership hierarchy Analysing the process PRACTICAL EXERCISE Demonstrating the theory of leadership processes in practice Leadership and emotional intelligence The relationship between leadership and emotion The essence of organisational climate PRACTICAL EXERCISE Participants will work on an exercise to illustrate the theory of emotional intelligence in practice Day Two Review of day one Understanding strategic creativity Examining the psychological aspects of strategic thinking Mind mapping and other approaches to creative thinking Developing a creativity toolkit CASE STUDY 2: A strategic leadership challenge Developing a new vision and plan to transform an organisation to face future challenges based on a real-life scenario Developing strategic leadership capability A review of current approaches Understanding the behavioural approaches Developing a contingency approach Understanding corporate culture The structural aspects The behavioural aspects The human aspects How leaders can change corporate culture Developing a toolkit for change Understanding the cultural web The link with emotional intelligence CASE STUDY 3: Analysing leadership techniques This practical case study illustrates how the strategic approach and the application of appropriate leadership techniques including ‘split screen ability’ work in a real-life scenario Performance aspects at the strategic level Developing vision, goals and objectives Creating corporate identity and alignment Working with individual influencers Effective strategic influencing skills The characteristics of effective persuasive leaders Understanding methods of persuasion Profiling others Building the top team The nature of the top team Accepting diversity and challenge The key functions of strategic leadership Putting these into action Personal leadership planning Identifying tomorrow’s leaders Practical approaches The challenges for the future. Programme closure Action logs Next steps Feedback

Decision Making and Problem Solving (Virtual) We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations. Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace. Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving. What you will Learn Recognize the importance of making a sound decision in a timely manner Infer types of cognitive biases and obstacles that impact decision-making Separate facts, requirements, ideas, and perceptions when making a decision or solving problems Apply structured decision-making and problem-solving approaches Conduct cause and effect and Force Field analyses Evaluate alternative solution methods using various techniques Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques Implement decision-making and problem-solving models, tools, and techniques Getting Started Foundation Concepts Contextualizing decisiveness and problem-solving Discriminating between decisiveness and problem-solving Understanding Decision-Making Decision-making challenges and impacts Key drivers of good decision-making Thought processes and obstacles Knowledge, skills, and abilities (KSAs) Decision-Making Models and Supporting Tools Decision-making models, tools, and guidelines Tools to evaluate alternatives Translating requirements into action Problem-Solving Defining the problem Problem-solving models Cause and effect analysis Quick hit vs. innovative problem-solving Summary and Next Steps Course summary Personal action plan

Conflict Resolution Skills (Virtual) Many organizations have assumed that workplace conflict is always destructive. So, they have often believed that conflict is best dealt with by managers or even via policies and procedures. After all, conflict creates workplace stress and leads to many performance problems, generating very real organizational costs! However, savvy organizations have embraced the fact that when conflict is understood and harnessed, it can be leveraged to add value to teams and even enhance performance. With the right knowledge, skills, training, and practice, conflict can be productive and make organizations better! In this highly interactive course, learners will discover the connection between individual conflict response and team-empowering conflict resolution skills. Participants will explore conflict's visceral dynamics and the nuanced behaviors we individually engage in to communicate and respond to conflict. Learners will apply techniques for transforming unproductive conflict responses into productive ones. Additionally, learners will use a systematic method that prepares them to objectively dissect real-world conflict, while practicing many strategies for resolving it. They will also develop proactive conflict approach plans, which they can transfer back to their own workplaces. What you will Learn At the end of this program, you will be able to: Recognize the organizational costs of conflict Explain our physical and mental responses to conflict Communicate proactively and effectively with different types of people during conflict Replace unproductive conflict responses with productive ones Use the Conflict Resolution Diagram (CRD) process and conflict resolution approaches Relate team stages of development to shifts in conflict Develop a proactive conflict approach for your organization Create a conflict resolution plan for a real-world scenario Getting Started Introductions and social agreements Course goal and objectives Opening activities Conflict Facilitation Readiness Conflict responses and perceptions Conflict basics Conflict and organizations Dynamics of conflict Conflict Styles and Communication A look at the color energies model Conflict through the color energies and DiSC® lens Communication with opposite color energies Individual Response to Conflict The anatomy of conflict Recognizing unproductive conflict responses 4 steps to productive conflict Choosing productive conflict responses Team Performance and Conflict High-performing team relationships Conflict and project team performance Conflict Resolution Diagram (CRD) and process Conflict Facilitation - Preparation Recognizing context and stakeholder needs Using team conflict resolution approaches Preparing for Crucial Conversations® Conflict Facilitation - Clarity Exposing assumptions and biases Defining the conflict and using the CRD Conflict Facilitation - Action Proactive conflict management Conflict facilitation practice Summary and Next Steps Review Personal action plans