Description

Decision Making and Problem Solving (Virtual)

We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations.

Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace.

Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving.

What you will Learn

Recognize the importance of making a sound decision in a timely manner

Infer types of cognitive biases and obstacles that impact decision-making

Separate facts, requirements, ideas, and perceptions when making a decision or solving problems

Apply structured decision-making and problem-solving approaches

Conduct cause and effect and Force Field analyses

Evaluate alternative solution methods using various techniques

Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques

Implement decision-making and problem-solving models, tools, and techniques

Getting Started

Foundation Concepts

Contextualizing decisiveness and problem-solving

Discriminating between decisiveness and problem-solving

Understanding Decision-Making

Decision-making challenges and impacts

Key drivers of good decision-making

Thought processes and obstacles

Knowledge, skills, and abilities (KSAs)

Decision-Making Models and Supporting Tools

Decision-making models, tools, and guidelines

Tools to evaluate alternatives

Translating requirements into action

Problem-Solving

Defining the problem

Problem-solving models

Cause and effect analysis

Quick hit vs. innovative problem-solving

Summary and Next Steps

Course summary

Personal action plan

Course Images

Decision Making and Problem Solving (Virtual)

By IIL Europe Ltd

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