1776 Courses

SSSTS The CITB SSSTS course is an accredited Site Supervisors Safety Training Scheme for the construction site supervisor, these are generally referred to as SSSTS training courses. The supervisors safety training scheme is now a requirement set out by the major contractors group for all supervisors who will be working on their sites. Construction skills and health and safety need to go hand in hand and made a priority to encourage improved work skills and reduced accidents and injuries. On the 2 day SSSTS training course the main focus will be on: THE IMPORTANCE OF RISK ASSESSMENTS IN THE CONSTRUCTION INDUSTRY THERE IS A FOCUS ON HOW TO IMPLEMENT CONTROL MEASURES ON SITE AND HOW TO USE COMMUNICATION TO ENSURE THE SITE REMAINS SAFE FOR EVERYONE MONITORING THE CONTROL MEASURES AND WORK ACTIVITIES ENSURING THAT THE WORK IS CARRIED OUT CORRECTLY AND SAFELY Delegates attending CITB SSSTS courses and who successfully complete will receive a SSSTS certificate to show that they are able to help supervise in the construction industry and have understanding when it comes to health and safety in the work place. During the course the main topics of the syllabus are: THE HEALTH AND SAFETY ACTS, REGULATIONS APPROVED CODES OF PRACTICE AND GUIDANCE NOTES THE HEALTH AND SAFETY LEGAL SYSTEM CAUSES, TYPES AND THE NUMBERS OF CONSTRUCTION ACCIDENTS RISK ASSESSMENTS IN ALL MANNER OF CONSTRUCTION CIRCUMSTANCES The concise SSSTS courses will provide you with the skills to: IDENTIFY PROBLEM AREAS FOUND IN THE CONSTRUCTION INDUSTRY UNDERSTAND AND APPRECIATE PROACTIVE AND REACTIVE MONITORING PERFORM RISK ASSESSMENTS AND RECOGNISE THE IMPORTANCE OF METHOD STATEMENTS HAVE AN UNDERSTANDING OF THE WAY THE HEALTH AND SAFETY LAWS ARE STRUCTURED LEARN SKILLS NEEDED TO PERFORM ON SITE INDUCTIONS, METHOD BRIEFS AND TOOLBOX TALKS CITB SSSTS Courses at a Glance The SSSTS training course is designed for first line mangers looking to continue or take on a supervisory role within the construction industry. The course takes place over two days and will teach health and safety skills needed to maintain a safe site. A thirty minute multiple choice examination will follow the training. Upon successful completion of the SSSTS training the candidate will be awarded with the CITB Site Supervisory Safety Training Certificate. Further Development Successful candidates can go on to complete the 5 day site managers safety training scheme SMSTS course designed for site managers and supervisors.

Project Leadership Skills - Français: On-Demand To be effective within an organization, project managers must have a wide variety of skills and abilities.These include: creating and executing a vision;motivate others;influence without authority;networking;communicate up, down and laterally;the negociation;stakeholder management;and manage conflicts. This workshop aims to develop the soft skills essential to leading a team and creating lasting business change.Participants will gain insight into social science and brain science to motivate and empower others.They will learn and experiment with various influencing strategies and tactics. Participants will also discover their personal communication preferences, strengths and blind spots and learn how to best communicate with others they find 'difficult'.They will learn better how to manage the human side of change and learn strategies for managing each step.In the process.Practical negotiation and conflict management activities reinforce theoretical learning, rooting it in real life and making it actionable. What You Will Learn At the end of this program, you will be able to: Explain the importance of a vision in driving motivation and engagement Apply a scientific approach to better motivate those around you Strategically maximize your personal and positional power for better project results Determine influence and network development strategies necessary for personal development Know how to respond to communication challenges related to different personality styles Make the link between the expectations of stakeholders and the success criteria of a project Assess key stakeholders across different dimensions of complexity Apply the four rules of principled negotiation to real-life conflict situations Recognize key aspects of a physiological response to conflict Make the right choice of tools and techniques to "demine" an emotional situation Maximize different strategies and tactics to manage ambiguity at work Manage vision and purpose / Motivate others Communication and alignment with the vision Link the present to the future The Importance of Purpose The art and science of motivation Network development and influence Positive policy and project success Types of power in an organization power and influence Network Development Best Practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder management / Negotiation Identification of stakeholders Stakeholder analysis The basics of negotiation reasoned negotiation Manage the conflict Conflict dynamics The Anatomy of Conflict Conflict management approaches and tools Dealing with Ambiguity Summary and Next Steps Review of key concepts Create your personal action plan

Project Leadership Skills - Français (On-Demand) Pour être efficace au sein d'une organisation, les responsables de projet doivent avoir une grande variété de compétences et d'aptitudes. Parmi celles-ci figurent: la création et l'exécution d'une vision; motiver les autres; influencer sans autorité; la mise en réseau; communiquer haut, bas et latéralement; la négociation; gestion des parties prenantes; et gérer les conflits. Cet atelier vise à développer les compétences générales essentielles à la direction d'une équipe et à la création d'un changement d'entreprise durable. Les participants auront un aperçu des sciences sociales et de la science du cerveau pour motiver et responsabiliser les autres. Ils apprendront et expérimenteront diverses stratégies et tactiques d'influence. Les participants découvriront également leurs préférences personnelles en matière de communication, leurs points forts et leurs angles morts et apprendront comment communiquer au mieux avec d'autres personnes qu'ils jugent «difficiles». Ils apprendront mieux à gérer le côté humain du changement et à apprendre des stratégies pour gérer chaque étape. Dans le processus. Les activités pratiques de négociation et de gestion des conflits renforcent l'apprentissage théorique, l'enracinant dans la vie réelle et le rendant exploitable. What you will Learn At the end of this program, you will be able to: Explain the importance of a vision in driving motivation and engagement Apply a scientific approach to better motivate those around you Strategically maximize your personal and positional power for better project results Determine influence and network development strategies necessary for personal development Know how to respond to communication challenges related to different personality styles Make the link between the expectations of stakeholders and the success criteria of a project Assess key stakeholders across different dimensions of complexity Apply the four rules of principled negotiation to real-life conflict situations Recognize key aspects of a physiological response to conflict Make the right choice of tools and techniques to "demine" an emotional situation Maximize different strategies and tactics to manage ambiguity at work Manage vision and purpose / Motivate others Communication and alignment with the vision Link the present to the future The Importance of Purpose The art and science of motivation Network development and influence Positive policy and project success Types of power in an organization power and influence Network Development Best Practices Communication The medium and the message Personality and communication styles Communication challenges Stakeholder management / Negotiation Identification of stakeholders Stakeholder analysis The basics of negotiation reasoned negotiation Manage the conflict Conflict dynamics The Anatomy of Conflict Conflict management approaches and tools Dealing with Ambiguity

Care Certificate: Care Certificate Course Online The Care Certificate: Care Certificate Course is a set of standards designed to support the induction and development of the health and care support workforce. The Care Certificate provides a framework to make sure that all support staff members must have the skills, expertise, and behaviours required to provide compassion, safe, and high-quality care in the workplace. It is important to understand your role in any job. The health and social care industry is no exception. This Care Certificate: Care Certificate Course is designed to ensure that you are fully aware of your responsibilities and tasks at work. This course will teach you the importance of ongoing personal development and create a personal development plan. You will also learn about the importance of equality and diversity, how to operate inclusively, and other related topics, including ethical duty of care. Through this Care Certificate course, you will learn how difficult situations and potential problems can arise. Furthermore, this Care Certificate: Care Certificate Course will teach you how to identify a person's language and communication needs and preferences, as well as proper verbal and nonverbal communication techniques. You will also learn how difficult situations and potential problems can arise. Our easy-to-understand curriculum developed by industry experts will assist you in gaining competitive skills so that you can succeed in your caregiving duties, whether at home or in a clinical setting. Special Offers of this Care Certificate: Care Certificate Course This Care Certificate: Care Certificate Course includes a FREE PDF Certificate. Lifetime access to this Care Certificate: Care Certificate Course Instant access to this Care Certificate: Care Certificate Course 24/7 Support Available to this Care Certificate: Care Certificate Course Care Certificate: Care Certificate Course Online The Care Certificate: Care Certificate Course is a collection of agreed-upon criteria that specify the knowledge, abilities, and behaviours required for certain work responsibilities in the health and social care sectors. This Care Certificate course will assist individuals in comprehending employment roles, personal growth, and the duty of care. The Care Certificate course will also enhance your knowledge about equality, diversity, and communication. Through this Care Certificate: Care Certificate Course you will also teach you how to keep your patients' privacy, dignity, fluids, and nourishment intact. Who is this course for? Care Certificate: Care Certificate Course Online This Care Certificate: Care Certificate Course is ideal for anyone looking to secure a role in the social care sector, such as: Social Worker Healthcare Assistants Adult Support Worker Mental Health Care Assistant Social Care Assessor Carer Requirements Care Certificate: Care Certificate Course Online To enrol in this Care Certificate: Care Certificate Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Care Certificate: Care Certificate Course. Be energetic and self-motivated to complete our Care Certificate: Care Certificate Course. Basic computer Skill is required to complete our Care Certificate: Care Certificate Course. If you want to enrol in our Care Certificate: Care Certificate Course, you must be at least 15 years old. Career path Care Certificate: Care Certificate Course Online In the UK, holders of a Care Certificate: Care Certificate Course can earn between £20,000 and £35,000 per year. Some of the job roles you can pursue are as follows: Nursing Support Assistant Social Worker Healthcare Assistant Care Worker

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Human Resource Management and Personnel Management bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Human Resource Management and Personnel Management related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Human Resource Management and Personnel Management bundle will help you build a solid foundation to become a proficient worker in the sector. This Human Resource Management and Personnel Management Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :HR Management Course 02 :HR Virtual Interview Techniques Course 03 :Managing Online Meetings Course 04 :Decision Making in High Stress Course 05 :Supporting a Grieving Employee Course 06 :Working from Home Essentials Course 07 :Diploma in Emotional Intelligence and Resilience Course 08 :Customer Relationship Management Course 09 :Mental Health Support in Working from Home Course 10 :How to Create Positive Work Environment Course 11 :Supporting Health and Welbeing of Team Members Course 12 :Microsoft Excel Complete Training Course 13 :Receptionist Skills Course 14 :Office Skills Course 15 :Talent Management Course 16 :Goal Setting & Accomplishment Course 17 :Team Management Advanced Trainin Course 18 :Conflict Management and Crucial Communications Course 19 :Creative Thinking and Innovation Course 20 : Ethical Leadership Principles Course 21 :Risk Management: Risk Assessment & Analysis Course 22 :HR Crisis Communication Training Course 23 :Employment Law for HR Course 24 :Operations Management Course 25: Emotional Intelligence and Human Behaviour Course 26: Administrative Management Course 27: Managing Budgets Course 28: Business Analysis Course 29: Business Ethics for the Office Course 30: Diploma in Management Skills 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Course 08 :Boost Your Confidence and Self-Esteem Course 09 :Public Speaking Training Course 10 :Learn to Fight Procrastination Learning Outcome This tailor-made Human Resource Management and Personnel Management bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Human Resource Management and Personnel Management Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Human Resource Management and Personnel Management bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Human Resource Management and Personnel Management Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Teaching Assistants Level 1,2 & 3 Is there any opportunity to be a certified teaching assistant to get a reputed job in the UK? The teaching assistant course provides comprehensive training for individuals aspiring to support educators and facilitate student learning in educational settings. This teaching assistant participant explores the fundamental principles of teaching and learning. As a teaching assistant, you will know how to manage classroom strategies and effective communication techniques. The Teaching Assistants Level 1,2 & 3 curriculum covers topics such as child development, differentiated instruction, and special educational needs support. Through practical experiences and theoretical insights, students in the Teaching Assistants Level 1,2 & 3 course learn to assist in lesson planning and implement instructional activities. As a teaching assistant, you can provide individualised support to students. Enrol in our teaching assistant programme to work collaboratively with teachers, contribute to student success, and create inclusive learning environments. Why choose this Teaching Assistant: Teaching Assistant Course from the School of Health Care? Self-paced Teaching Assistant: Teaching Assistant course, access available from anywhere in the world. High-quality study materials that are easy to understand. Teaching Assistant: Teaching Assistant Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Teaching Assistant: Teaching Assistant Course. Main Course: Teaching Assistant Level 1 Free Courses included with Teaching Assistant Course Course 01: Teaching Assistant Level 2 Course 02: Teaching Assistant Level 3 [ Note: Free PDF certificate as soon as completing the Teaching Assistant: Teaching Assistant Course] Teaching Assistants Level 1,2 & 3 In this Teaching Assistants Level 1,2 & 3 course, you will also learn about a range of concepts and techniques that have influenced modern primary teaching support practices. Enroll in our Teaching Assistants Level 1, 2, and 3 course right now to begin your path to a rewarding career in teaching! Who is this course for? Teaching Assistants Level 1,2 & 3 For those who desire to work as teaching assistants and obtain a recognised qualification in this profession, this Teaching Assistants Level 1,2 & 3 course has been created. This Teaching Assistants Level 1,2 & 3 course will help you to go advance level in the field of Teaching Assistant. You can enrol on higher level Teaching Assistant courses, such as: Level 2 Award in Teaching Assistant Practice Level 2 Certificate in Teaching Assistant Practice Level 3 Certificate in Teaching Assistant Studies Level 3 Diploma in Teaching Assistant Studies Level 4 Certificate in Teaching Assistant Leadership Level 4 Diploma in Teaching Assistant Leadership Level 5 Diploma in Teaching Assistant Management Level 6 Diploma in Teaching Assistant Research Level 4 Certificate in Higher Level Teaching Assistant (HLTA) Level 5 Higher Level Teaching Assistant (HLTA) Requirements Teaching Assistants Level 1,2 & 3 Online To enrol in this Teaching Assistants: Teaching Assistants, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Teaching Assistants: Teaching Assistants course. Be energetic and self-motivated to complete our Teaching Assistants: Teaching Assistants course. Basic computer Skill is required to complete our Teaching Assistants: Teaching Assistants course. If you want to enrol in our Teaching Assistants: Teaching Assistants course, you must be at least 15 years old. Career path Teaching Assistants Level 1,2 & 3 This credential in Teaching Assistants Level 1,2 & 3 courses will open up several paths including: Higher Level Teaching Assistant Primary Teaching Assistant Montessori Educator

Office Management: Office Management Course Online The Office Management: Office Management Course is ideal for those who want to work as office managers or programme managers. The Office Management: Office Management Course will place a strong emphasis on project management, business administration, and information and knowledge management methods. This Office Management: Office Management Course is for both aspiring beginners and experienced professionals who want to gain a detailed understanding of important business management topics. Pursue your goals by enrolling in our Office Management: Office Management Course now and gain the knowledge, skills, and information you need to advance your career. This Office Management: Office Management Course will help you empower yourself with the skills you need to get your ideal job. Why choose this Office Management: Office Management Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Office Management: Office Management Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Office Management: Office Management Course. [ Note: Free PDF certificate will provide as soon as completing the Office Management : Office Management Online Course] Office Management: Office Management Course Online Course Curriculum of Office Management: Office Management Course Module 01: Fundamentals of Office Administration Module 02: Qualities of an Effective Administrator Module 03: Information regarding shipping and mail services Module 04: Ways to create effective plans and schedule. Module 05: Outline setting up conferences and meetings. Module 06: Business Writing Techniques Module 07: Management of time Module 08: An Overview of Stress Management Module 09: Telephone Business Proficiency Module 10: Communication Techniques Module 11: Strategies to manage conflicts. Module 12: Business etiquette guidelines Module 13: Basics of Microsoft Office Skills Certification of Office Management: Office Management Course After completing the Office Management: Office Management Online course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Assessment Method of Office Management: Office Management Course After completing Office Management: Office Management Online Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Who is this course for? Office Management: Office Management Course Online Learners can take this Office Management: Office Management Course without any prior knowledge of this topic, and there are no age restrictions. As a result, anyone interested in Office Management and Administration can enrol in the course. Requirements Office Management: Office Management Course Online To enrol in this Office Management: Office Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Office Management: Office Management Course. Be energetic and self-motivated to complete our Office Management: Office Management Course. Basic computer Skill is required to complete our Office Management: Office Management Course. If you want to enrol in our Office Management: Office Management Course, you must be at least 15 years old. Career path Office Management: Office Management Course Online After completing the Office Management : Office Management course/training, you will be able to confidently grasp specific knowledge and skills in order to improve yourself and enhance your skills for a career in the relevant employment sector.

Speech & Language Therapy: Speech & Language Therapy Course Online This exclusive Speech & Language Therapy: Speech & Language Therapy Course provides learners with a comprehensive overview of the role of a Speech and Language Therapist, equipping you with the essential skills to advance your career. It includes speech science, speech anatomy, and the characteristics of speech in detail. This Speech & Language Therapy: Speech & Language Therapy Course will teach you how Speech and Language Therapists help children and adults with speech and language disorders, including swallowing, eating, and drinking issues. It covers the fundamentals of the speech chain model and walks you through the key stages of literacy and language development. This Speech & Language Therapy: Speech & Language Therapy Course includes case studies and practical exercises that will teach you how to assess your clients' needs, set long-term goals, and support them every step of the way to recovery using a variety of communication techniques. In addition, you will gain in-demand professional skills that will help you start your career successfully. Main Course: Speech & Language Therapy Free Courses included with Speech & Language Therapy: Speech & Language Therapy Course Course 01: Level 5 Childcare Training Course 02: Early Years Level 4 Others benefit Included with Speech & Language Therapy: Speech & Language Therapy Course. Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Speech & Language Therapy: Speech & Language Therapy Course] Speech & Language Therapy: Speech & Language Therapy Course Online This Speech & Language Therapy: Speech & Language Therapy Course consists of 04 modules. Course Curriculum of Speech & Language Therapy: Speech & Language Therapy Course Module 01: Speech & Language Therapy Module 02: Study of Communication Module 03: Components of Normal Speech, Language & Voice and Communication Disorders Module 04: Eating, Drinking and Swallowing Disorders Assessment Method of Speech & Language Therapy: Speech & Language Therapy Course After completing Speech & Language Therapy: Speech & Language Therapy Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Speech & Language Therapy: Speech & Language Therapy Course After completing the Speech & Language Therapy: Speech & Language Therapy Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Speech & Language Therapy: Speech & Language Therapy Course Online This Speech & Language Therapy: Speech & Language Therapy Course is ideal for anyone who wants to: Gain the skills needed to work in the teaching and childcare profession. Improve their speech therapy and language therapy skills. Make a career change and explore new career opportunities. Gain a formal, accredited qualification to improve their career opportunities. Requirements Speech & Language Therapy: Speech & Language Therapy Course Online To enrol in this Speech & Language Therapy: Speech & Language Therapy Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Speech & Language Therapy: Speech & Language Therapy Course. Be energetic and self-motivated to complete our Speech & Language Therapy: Speech & Language Therapy Course. Basic computer Skill is required to complete our Speech & Language Therapy: Speech & Language Therapy Course. If you want to enrol in our Speech Language Therapy Course, you must be at least 15 years old. Career path Speech & Language Therapy: Speech & Language Therapy Course Online Opportunities in this Speech & Language Therapy: Speech & Language Therapy Course field include: SEN Teaching Assistant SEN Teacher Language Tutor

Client service managers, also known as customer care managers and client relations managers, are responsible for handling client queries and complaints in a professional and helpful manner. They also implement strategies for improving customer service and manage clients. If you're considering a career in client service management, then this Client Services Manager course is for you. In this course, you will learn the value of excellent customer service, master the art of business communication and learn how to identify your clients' needs. You will also get step-by-step training on how to resolve client queries, complaints and requests. Throughout, you will develop your business communication skills, to be able to build and maintain strong working relationships that will leave lasting impressions. Your Learning Goals: Maintain strong working relationships with clients and understand their needs Be able to implement effective customer service policies and procedures Sharpen your active listening and interpersonal communication skills Learn how to monitor and measure customer service satisfaction levels Understand how to deal with client requests and queries professionally Master the art of business communication with our step-by-step training Familiarise with the goal-setting process and how to create practical targets Take steps to become a fully certified client services manager and enrol today! Who is this Course for? This training program is suitable for those who work in client-facing roles and want to take their knowledge to the next level by progressing to management level. Method of Assessment: Upon completion of the course, you will be required to sit for an online multiple-choice quiz based assessment, which will determine whether you have passed the course (60% pass mark). The test will be marked immediately and results will be published instantly. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path On successful completion of this course, learners will have the practical skills and knowledge to progress to senior client-based roles such as: Client Services Manager Client Services and Events Administrator Head of Client Services Client Services Coordinator Service Delivery Manager Client Services Consultant Course Curriculum ***Customer Service Training*** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 Getting Started with Word Navigate in Microsoft Word 00:12:00 Create and Save Word Documents 00:24:00 Manage Your Workspace 00:06:00 Edit Documents 00:16:00 Preview and Print Documents 00:04:00 Customize the Word Environment 00:08:00 Formatting Text and Paragraphs Apply Character Formatting 00:17:00 Control Paragraph Layout 00:19:00 Align Text Using Tabs 00:07:00 Display Text in Bulleted or Numbered Lists 00:03:00 Apply Borders and Shading 00:04:00 Working More Efficiently Make Repetitive Edits 00:06:00 Apply Repetitive Formatting 00:10:00 Use Styles to Streamline Repetitive Formatting Tasks 00:14:00 Managing Lists Sort a List 00:05:00 Format a List 00:06:00 Adding Tables Insert a Table 00:07:00 Modify a Table 00:06:00 Format a Table 00:03:00 Convert Text to a Table 00:04:00 Inserting Graphic Objects Insert Symbols and Special Characters 00:04:00 Add Images to a Document 00:11:00 Controlling Page Appearance Apply a Page Border and Color 00:03:00 Add Headers and Footers 00:06:00 Control Page Layout 00:05:00 Add a Watermark 00:04:00 Preparing to Publish a Document Check Spelling Grammar and Readability 00:07:00 Use Research Tools 00:06:00 Check Accessibility 00:03:00 Save a Document to Other Formats 00:04:00 Getting Started with Microsoft Office Excel 2016 Navigate the Excel User Interface 00:28:00 Use Excel Commands 00:10:00 Create and Save a Basic Workbook 00:19:00 Enter Cell Data 00:12:00 Use Excel Help 00:05:00 Performing Calculations Create Worksheet Formulas 00:15:00 Insert Functions 00:17:00 Reuse Formulas and Functions 00:17:00 Modifying a Worksheet Insert, Delete, and Adjust Cells, Columns, and Rows 00:10:00 Search for and Replace Data 00:12:00 Use Proofing and Research Tools 00:07:00 Formatting a Worksheet Apply Text Formats 00:17:00 Apply Number Format 00:08:00 Align Cell Contents 00:10:00 Apply Styles and Themes 00:12:00 Apply Basic Conditional Formatting 00:11:00 Create and Use Templates 00:07:00 Printing Workbooks Preview and Print a Workbook 00:10:00 Set Up the Page Layout 00:08:00 Configure Headers and Footers 00:07:00 Managing Workbooks Manage Worksheets 00:05:00 Manage Workbook and Worksheet Views 00:07:00 Manage Workbook Properties 00:05:00 ***Handling a Difficult Customer*** Getting Started 00:05:00 The Right Attitude Starts with You 00:25:00 Stress Management (Internal Stressors) 00:35:00 Stress Management (External Stressors) 00:25:00 Transactional Analysis 00:25:00 Why are Some Customers Difficult 00:25:00 Dealing with the Customer Over the Phone 00:35:00 Dealing with the Customer In Person 00:25:00 Sensitivity in Dealing with Customers 00:30:00 Scenarios of Dealing with a Difficult Customer 00:15:00 Following up With a Customer Once You Have Addressed Their Issue 00:12:00 Wrapping Up999 00:07:00 ***Retail Customer Service*** Introduction To Retail Customer Service 00:15:00 Understanding Customer Expectations 00:10:00 Customer Value And Satisfaction 00:15:00 Customer Service And Customer Satisfaction In Retailing 00:10:00 Importance of measuring customer satisfaction 00:20:00 Strategic Management 00:30:00 Types of Decision making Process 00:15:00 Provide Customer Service Excellence To The External Customer 00:30:00 Provide Customer Service Excellence To The Internal Customer 00:10:00 Standards of Performance 00:30:00 The Retail Marketing Mix 00:30:00 Levels Of Customer Satisfaction 00:15:00 Brand Loyalty 00:15:00 Customer Satisfaction Questionnaire 00:15:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

***24 Hour Limited Time Flash Sale*** Care Assistant, Medical Law & Medical Terminology Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Begin your journey towards a rewarding and successful career by enrolling in our all-inclusive bundle of 8 Care Assistant, Medical Law & Medical Terminology courses. At UKHF Online, we have carefully selected and combined these courses to equip you with the vital skills and knowledge necessary to thrive in Care Assistant, Medical Law & Medical Terminology . Whether you're a student, recent graduate, or job seeker, our Care Assistant, Medical Law & Medical Terminology bundle is designed to enhance your CV, impress potential employers, and set you apart from the competition. Key Features of the Care Assistant, Medical Law & Medical Terminology Bundle: 3 QLS-Endorsed Courses: We proudly offer 3 QLS-endorsed courses within our Care Assistant, Medical Law & Medical Terminology bundle, providing you with industry-recognized qualifications. Plus, you'll receive a free hardcopy certificate for each of these courses. QLS Course 01: Care Assistant QLS Course 02: Medical Law QLS Course 03: Medical Terminology Training 5 CPD QS Accredited Courses: Additionally, our bundle includes 5 relevant CPD QS accredited courses, ensuring that you stay up-to-date with the latest industry standards and practices. Course 01: Maternity Care Assistant Course Course 02: Care Planning and Record Keeping | Health & Safety Online Course Course 03: Adult Nursing Course 04: Domiciliary Care Support Worker Course 05: Child Development & Care In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Convenient Online Learning: Our Care Assistant, Medical Law & Medical Terminology courses are accessible online, allowing you to learn at your own pace and from the comfort of your own home. Learning Outcomes of the Care Assistant, Medical Law & Medical Terminology Bundle: Master the foundational principles and techniques of Care Assistant, Medical Law & Medical Terminology . Develop advanced proficiency in Care Assistant, Medical Law & Medical Terminology methodologies and strategies. Acquire in-depth knowledge of the latest trends and advancements in Care Assistant, Medical Law & Medical Terminology . Enhance your problem-solving and critical thinking abilities within the context of Care Assistant, Medical Law & Medical Terminology . Cultivate strong communication and collaboration skills essential for success in Care Assistant, Medical Law & Medical Terminology . The Care Assistant, Medical Law & Medical Terminology bundle is a comprehensive collection of courses that have been meticulously designed to provide you with a well-rounded education in Care Assistant, Medical Law & Medical Terminology . With a combination of 3 QLS-endorsed courses and 5 CPD QS-accredited courses, this bundle offers you the perfect balance of essential knowledge and valuable skills. What's more, we are proud to offer free hardcopy certificates for each course within the Care Assistant, Medical Law & Medical Terminology bundle, giving you the recognition you deserve. CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals interested in pursuing a career in healthcare Caregivers looking to expand their knowledge and skills Healthcare professionals seeking to enhance their understanding of medical law and medical terminology Anyone interested in improving their soft skills, including communication, time management, and leadership. Career path This bundle will be beneficial to anybody planning to start a career as: Care Assistant - £16,000 - £22,000 per year Adult Nursing - £25,000 - £40,000 per year Domiciliary Care Support Worker - £16,000 - £21,000 per year Maternity Care Assistant - £16,000 - £22,000 per year Child Development & Care - £16,000 - £25,000 per year Medical Records Technician - £18,000 - £28,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included