613 Courses

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course will set you up with a solid foundation to become a confident counsellor or psychologist as well as assist you in developing more advanced counselling and psychotherapy skills. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Understand psychotherapy and identify your potential clients in psychotherapy Recognise various types of psychotherapy including internet-based therapy Recognise approaches and perspectives of psychotherapy Understand social and cognitive psychology as well as their application Know how to treat abnormal behaviour through psychological approaches Learn how to recognise and treat psychological disorders in children, such as grief and bereavement, stress, bullying, and child abuse. Recognise the stages of a child's growth and determine which ones necessitate close monitoring and counselling. Know how to use therapeutic language to counsel and work with children Understand the effect of social, environmental, family and schooling factors on a child's development Recognise the psychology behind addiction as well as its treatment Understand how to treat addiction through various counselling approaches Develop compassion towards people suffering from mental and emotional issues Demonstrate various drug policies, legislation and decriminalisation Know how to deal with alcohol and drug-related issues in the workplace and in families Identify the main causes of the eating disorder, including how to use CBT to treat it Know how to use DBT to treat various psychological disorders Why Counselling and Psychotherapy Course right for you? If you are looking to expertise in this rewarding field or simply wanting to refresh your existing skills and knowledge as a counsellor or psychologist, this Level 6 Counselling and Psychotherapy Course is ideal for you. This course incorporates intellectual, practical, and experience components in a supportive and demanding setting, thus, providing you with the required skills to start your own practice. This course will help you grasp various psychotherapy methods and techniques which include the psychodynamic approach, unconscious process, defense mechanism, humanistic approach, and CBT. You will also understand how to conduct group therapy, family therapy and internet-based therapy. This course provides a concise insight into the perspectives of psychology, social psychology, cognitive psychology as well as the psychology of abnormal behaviour. You'll learn about child counselling, child development and the complexity of growth as well as how social, environmental, family and schooling factors affect a child's development. This course also explains the psychology of addiction, the reason behind addiction including how to treat addiction. Finally, you will understand how CBT and DBT are used to treat several mental disorders in detail. Upon successful completion of this Level 6 Counselling and Psychotherapy Course, you will develop self-awareness and extensive counselling and psychotherapy skills to practise competently as counsellors or psychologists, and thus provide mental and emotional support to those in need. Counselling and Psychotherapy Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.   CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Psychotherapy Course Introduction to the course About the Instructor About the Course Understanding Psychotherapy What is Psychotherapy. A Short Historical Introduction Psychology, Counselling & Psychotherapy Where do Psychotherapists work. Starting Psychotherapy Practice Who Can Benefit from Psychotherapy Short-Term Vs Long-Term Therapy Therapeutic Relationship What Does the First Psychotherapy Session Involve. Your Potential Clients in Therapy Psychotherapy for Children Individual and Group Sessions Family Therapy Different Types of Psychotherapy Psychodynamic Approach Unconscious Processes (The Unconscious Mind) Defense Mechanisms Humanistic Approach Cognitive Behavioural Approach (CBT) Internet Based Therapy Face-to-face Vs 'Online' Psychotherapy How to Become an 'Online Psychotherapist'. Thank You and Good Bye! Psychology What is Psychology The Biological Approach Behaviourist and Cognitive Approaches Person-Centred Approaches Debates in Psychology Social Psychology Social Influence: Compliance, Obedience and Conformity Social Cognition Applied Social Psychology Cognitive Psychology and Its Applications Perception Attention Remembering (Memory) Research Methods in Psychology Forgetting (Memory) Language Thinking (Cognition) Attitudes Problem-Solving and Artificial Intelligence Child Development Issues in Child Development Cognitive Development The Development of Language and Communication Social Perception (Interpersonal Perception) Moral Development The Psychology of Atypical (Abnormal) Behaviour The Definition and Diagnosis of Atypical (Abnormal) Behaviour Treatments of Atypical (Abnormal) Behaviour Emotional Disorders Research Methods Research Issues Data Analysis Thank You and Good Bye! Child Counsellor Level 3 Psychology of Growth and Development The Development Cycle Parent, Child, Teacher Relationships The Complexities of Growth Introduction - Psychological Development Therapeutic Language Conflict and Stress Behavioural Therapies Working with Children The Use of Language Memory Psychological Issues Grief and Bereavement Exploring Grief and Letting Go Dysfunctional Families What is Co-Dependency Child Bullying and Child Abuse Therapeutic Outcomes Psychological Study of Education Transformation Using Newly Found Skills Recovery - The Therapeutic Process Moving on - Emotional Intimacy Working as a Counsellor Setting Up a Practice Child Psychology What is 'Child Psychology'. The Role of Child Psychologist Where do Child Psychologists Work Child Psychology - Theoretical Approach Why Do We Need to Learn Theories. Developmental Theories: What We Are Born With Developmental Theories: How Environment Impacts Us Environmental & Socio-Cultural Factors in Development 'Attachment' Factor in Newborns Socio-Cultural Factors in Child's Development Family & Schooling Factors in Development The Role of Parenting in Child's Development Relationship Breakdown in the Family Schooling Environment Counselling Young Children Cognitive and Emotional Development Language & Cognitive Development Emotions & Feelings Socialising With Others Thank You and Good Bye! Addiction Psychology and Counselling Level 3 Theories of Addiction The Moral Model The Psychological Model The Medical / Disease Model The Socio-Cultural Model Addiction Treatments Pharmacotherapy The Minnesota Model Counselling and Therapy Harm Reduction Model Treatments in Practice Addiction in Society Drug policies, Legislation and Decriminalisation Community change, Outreach, Harm Reduction or Abstinence Alcohol and Drug education Alcohol- and Drug Related Issues in the Workplace Addiction in Families Codependency, Children of Alcoholic Families, Parenting Styles, Family Factors Relapse for Families, 'letting Go', Dependent Attitudes and Dependent Behaviours Al-Anon The Intervention Approach Working with Addiction Why be a 'Helper' Helper' Qualities and Attitudes Counselling / 'Helping' Skills Cognitive Behavioral Therapy for Eating Disorders CBT & Therapeutic Principles What is CBT (the CBT model) NICE Guideline The Therapeutic Alliance, Trust and Empathy Ethics of the therapy The Psychology & Causations of Eating Disorders Eating Disorders: Categorisations Core Psychopathology of Eating Disorders Co-morbid Psychiatric Illness Social and Family Factors Cognitive Factors Emotional Factors The Assessment & Planning First session - Assessment Dietary and Nutritional Issues Setting Goals With the Client Motivational Factors CBT in Practice Working with Anxiety The Socratic Approach (Socratic Questioning) Psychoeducation The 'Exposure' Technique Cognitive Restructuring Working With Beliefs (Shape, Weight, Food) Behavioural Experiments Reviewing & Wrapping Up Designing and Reviewing Action Plans Concluding Therapy Successfully Follow up and Relapse Prevention Thank you and Good Bye! Dialectical Behaviour Therapy (DBT) Training What is Counselling & Psychotherapy Definition of Counselling Counselling & Psychotherapy Approaches in Counselling & Psychotherapy About Dialectical Behaviour Therapy (DBT) What is DBT. What is 'Dialectical'. History & Philosophy of DBT DBT Strategies & 'Life Skills' What is 'Mindfulness' What is 'Distress Tolerance' What is 'emotion Regulation' What is 'Interpersonal Effectiveness' Treatment by DBT Multistage approach of DBT The Stages of Treatment in DBT Prioritising Treatments Target How to Set Up 'learning Environment' for the Client How to Conduct 'Behavioural Analysis' DBT for Psychological Disorders Uses of DBT DBT in the Treatment of Borderline Personality Disorder DBT in the Treatment of Depression DBT for Treatment of Anxiety & OCD DBT for Treatment of 'Eating Disorders' Effectiveness of DBT How Effective is DBT. Criticism and Limitations of DBT Thank You and Good Bye! Who should take this course? This Counselling and Psychotherapy Course is primarily aimed at: Therapist Psychologist Counsellor Rehab support worker Aspiring psychologist/counsellor Students of Psychology Anyone working in any care or therapeutic setting This course, on the other hand, is not restricted to a specific occupation or subject of study. It may also assist a larger group of people who wish to learn about Counselling and Psychotherapy in order to develop self-awareness and compassion towards people suffering from emotional and mental breakdowns. Entry Requirements There are no academic entry requirements for this Level 6 Counselling and Psychotherapy Course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Level 6 Counselling and Psychotherapy Course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Check out our Counselling and Psychotherapy Advanced Diploma Course Online and gain the skills and knowledge necessary to provide effective therapy to clients. Our course is designed to be flexible and accessible, allowing you to study at your own pace and from the comfort of your own home. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Are Counselling And Psychotherapy The Same? Counselling is a short-term treatment that focuses on a specific symptom or circumstance. In contrast, psychotherapy is a long-term strategy seeking a deeper understanding of a person's difficulties. What Are Counselling And Psychotherapy? Counselling and psychotherapy are used to treat emotional problems and mental health conditions. Counselling is a process in which a trained professional or counsellor provides support and guidance to people who are experiencing personal, psychological or emotional difficulties. And psychotherapy is a form of therapy that focuses on helping individuals to overcome their emotional, behavioural or psychological challenges. It is a treatment method for mental health disorders. Are Online Counselling Courses Recognised? The recognition of online counselling courses depends on various factors, including the institution offering the courses, the accreditation of the program, and the regulations and requirements of the specific region or country in which you intend to practise counselling. It's essential to thoroughly research and verify the credentials and accreditation of any online counselling course or program you are considering. Can You Do A Counselling Course Online? Yes, you can definitely pursue a counselling course online. There are various online platforms and educational institutions that offer accredited counselling courses at different levels including certificate programs, bachelor's programs and master's programs.

Join us for an immersive session into the powerful world of spiritual hypnotherapy. This workshop is designed to deepen your practice and empower your journey of healing and self-discovery. What We’ll Cover: Reverse Metaphor: Tap into your subconscious through storytelling, great for those who feel "stuck" or highly analytical. Learn how metaphors can reveal hidden needs and solutions. Past Life Regression: Safely explore past lives to uncover insights, healing, and purpose. We’ll focus on gentle, ethical guidance for profound experiences. Akashic Journeying: Access the mystical Akashic Records, your personal spiritual library, and use it for self-enlightenment. We provide a guided script to facilitate this sacred exploration. Techniques & Benefits: Effective Induction & Deepening methods Non-Leading Questioning to foster self-discovery Abreaction Management to support emotional releases Timelines & Path Working for pattern recognition and problem-solving This is a perfect opportunity to enhance your skills and deepen your understanding of these powerful techniques.

Motivation: Motivational Interviewing Would you like to master motivational interviewing principles to make positive changes? We have created a special motivational interviewing course to spread positive word training all over. Through the motivational interviewing course, you will learn empathetic dialogue and active listening. Also, in the motivational interviewing course, attendees learn to navigate ambivalence, enhance intrinsic motivation, and guide individuals towards their goals. The motivational interviewing course’s key components include open-ended questioning, reflective listening, and eliciting change talk. Moreover, this motivational interviewing course's practical exercises and case studies provide opportunities to apply techniques in diverse contexts, fostering skill development. Participate in our motivational interviewing course to learn effective communication strategies to inspire behavioural change. Special Offers of this Motivation: Motivational Interviewing Course This Motivation: Motivational Interviewing Course includes a FREE PDF Certificate. Lifetime access to this Motivation: Motivational Interviewing Course Instant access to this Motivation: Motivational Interviewing Course Get FREE Tutor Support to this Motivation: Motivational Interviewing Course Motivation: Motivational Interviewing Unlock the power of empathetic communication with our Motivation: Motivation Interviewing Course. Through this comprehensive Motivation: Motivation course, you'll master the art of empathetic dialogue and active listening, essential for guiding individuals towards their goals. Our Motivation: Motivation training will teach you how to navigate ambivalence and enhance intrinsic motivation, making it easier to inspire change. The Motivation: Motivation course covers key techniques like open-ended questioning, reflective listening, and eliciting change talk. Plus, with practical exercises and case studies, our Motivation: Motivation course ensures you can apply these skills in real-world scenarios. Elevate your professional impact with our Motivation: Motivation Interviewing Course. Who is this course for? Motivation: Motivational Interviewing This motivational interviewing course is ideal for those looking to advance their career in relevant fields. Requirements Motivation: Motivational Interviewing To enrol in this Motivation: Motivational Interviewing Course, students must fulfil the following requirements. To join in our Motivation: Motivational Interviewing Control Course, you must have a strong command of the English language. To successfully complete our Motivation: Motivational Interviewing Course, you must be vivacious and self driven. To complete our Motivation: Motivational Interviewing Course, you must have a basic understanding of computers. A minimum age limit of 15 is required to enrol in this Motivation: Motivational Interviewing Course. Career path Motivation: Motivational Interviewing You can pursue a profession as a motivational interviewer, social worker, counsellor, or in many other fields with the use of this motivational interviewing course.

Forensic Psychology Course: Forensic Psychology Do you wish to see professionalism and trust fostered in the workplace via effective forensic psychology? Take our forensic psychology course to master this field. The foundations of forensic psychology will be covered in this forensic psychology course. The ability to analyse criminal conduct is taught in the forensic psychology course. This forensic psychology course also explains forensic questioning and interviewing. The forensic psychology course also covers forensic psychopathology and criminal profiling. Moreover, the forensic psychology course teaches ethics in forensic psychology. This forensic psychology course covers forensic research methodologies as well as forensic report writing. Join our forensic psychology course if you want to work in this field. [ Note: Free PDF certificate as soon as completing the Forensic Psychology course]

Cognitive Behavioural Therapy (CBT) Online Course Cognitive-behavioural therapy (CBT) is a type of psychotherapy that tries to improve your mental health by modifying dysfunctional emotions, behaviour and thoughts. It is an evidence-based practice that helps you to change your perceptions and behave for treating certain problems in your behaviour. The course illustrates the concepts of CBT approach with a special focus on “eating disorders”. Course Curriculum CBT Eating Disorders Promo About the Tutor About the Course What is CBT (the CBT model) NICE guidelines The therapeutic alliance, Trust and Empathy Ethics of the therapy Eating disorders: Categorisations Core Psychopathology of Eating Disorders Co-morbid psychiatric illness Social and Family factors Cognitive factors Emotional Intelligence First session – Assessment Dietary and Nutritional issues Setting Goals with the client Motivational factors Working with Anxiety The Socratic approach (Socratic questioning) Psychoeducation The ‘Exposure’ technique Working with Beliefs (shape, weight, food) Behavioural Experiments Designing and Reviewing Action plans Concluding therapy successfully Follow up and Relapse Prevention Thank you and Good Bye! (Learn more about this online course)

Whether you want to close a business deal or sell a house effective negotiation skills can help you seal the deal. This craft can take you a long way in both your personal and professional life. Learn this useful skill set from the comfort of your home with the Negotiation Skills Certificate course. This course will take your skills to the next level in no time. This course will provide quality training on negotiation. Through the informative and engaging modules, you will get a clear understanding of collaborative negotiation. Then it will provide elaborate lessons on the seven steps of successful negotiation. Next, you will learn how to apply these steps in your home. The course will also teach you tips and tricks to negotiate with different personalities. In addition to this valuable skill set you will also receive a certificate of achievement which will add significant value to your resume. Join now! Learning Outcomes  Get introduced to the essentials of collaborative negotiation Learn about the 7 steps of successful negotiation in detail Know how to use these 7 steps in your home Develop the skills to negotiate with different personality types Identify the practices you should avoid while negotiating Who is this Course for? Anyone who wants to improve their negotiation skills can join the course. The Negotiation Skills Certificate course will equip the learners with excellent negotiation techniques and help them close lucrative deals. Entry Requirements Individuals from any background can take the course A good understanding of the English language, numeracy and ICT Any smart device such as a laptop, pc, or smartphone with an internet connection CPD Certificate from Course Gate  After completing the final assignment, you will receive a CPD-accredited certificate. The PDF copy of the certificate will cost you £9. You can order the hard copy for £15, or you can get both the hard copy and PDF certificate for £22. Career Path This course will provide the learners with an in-depth understanding of the subject. After completing the course, the learners will develop the skills and knowledge to explore career opportunities in the following fields  Sales Executives Customer Service Executives Project Managers Estate Agent Contract Specialist Course Curriculum Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 01:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement= 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Understanding what goes on in the mind during an interrogation isn’t just a matter of curiosity—it’s a science grounded in psychology. This course offers an engaging exploration of the psychological principles behind confessions, decision-making under pressure, and the influence of interrogation tactics. Whether you’re a student of psychology, a professional in criminal justice, or simply fascinated by human behaviour, this course provides valuable insight into how people respond when under scrutiny. From the dynamics of suggestibility to the role of memory distortion, learners will examine how confessions can be shaped, misinterpreted, or even fabricated. This isn’t about theatrics or fiction—it’s about evidence-based theory and the human elements behind every answer. Designed for flexible, online learning, this course supports your curiosity and professional interests without requiring anything beyond a reliable internet connection and a questioning mind. Still not convinced? Take a glimpse of the key benefits you'll get with - Lessons prepared in collaboration with Professionals User-friendly Learner Management System (LMS) Syllabus designed in line with the standards of the UK Education System Updated Study Materials focusing both on Knowledge and Skill based training Guidance to expand in 'a' territory and move forward with Crime Scene Investigation Support Officer profession Free Assessment to test learners' knowledge and skills Course Curriculum: Module 01: The English Law on Confessions Module 02: Interrogation in Britain Module 03: The Royal Commission Research: Persons at Risk amid Police Custody Module 04: Identifying 'Oppressive' Police Interviewing Tactics in Britain Module 05: Theories of Reason of Confession by Suspects Module 06: The Psychological Assessment of False Confession Module 07: The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing the Interrogations And Confessions Psychology - CPD Accredited course. For each test, the pass mark will be set to 60%. CPD 10 CPD hours / points Accredited by The CPD Certification Service Who is this course for? The Interrogations And Confessions Psychology - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Interrogations And Confessions Psychology - CPD Accredited training.

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Overview Education and training can significantly influence one's ability to flourish. This Focus Awards Level 4 Certificate in Education and Training (RQF) qualification will encourage you to think strategically and critically, allowing you to perform successfully.This 36-credit Level 4 Certificate in Education and Training (RQF) qualification is offered by Focus Awards. This honourable awarding organisation is regulated by Ofqual and assures competence and recognition of your qualifications.The remarkable course is crafted into mandatory and optional units so you can acknowledge the concepts better. It starts with the basic insights and proceeds towards advanced levels to encourage you to focus. It covers almost every aspect of education and training. You will discover ingenious ways to teach, learn, and assess alongside other professional practices. You'll become a useful employee capable of innovating, tackling challenges, and progressing on your own. So what are you waiting for? Roll up your sleeves and get yourself enrolled in this thriving certification! Benefits You Will Gain Top-notch e-learning materials Modules availability 24/7 An easy-to-use online learning platform Flexible learning hours Recognised qualification Exquisite customer service Qualification Focus Awards Level 4 Certificate in Education and Training (RQF) Description Learners must complete all mandatory units totalling 21 credits along with 15 credits from the remaining optional units to create a total credit value of 36.From this qualification, you will: Know the roles, responsibilities and relationships in education and training. Understand how to assess learners in education and training. Develop and prepare resources for learning and development. Meet the needs of learners. Qualification Purpose The Focus Awards Level 4 Certificate in Education and Training (RQF) qualification is designed to provide students with knowledge and understanding of delivering education and training, assessing learners, using resources, and understanding the roles and responsibilities in relevant fields. Who is this course for? Individuals interested in pursuing a career as an Education and Training Specialist, Teacher or other related fields. Requirements This qualification has no specific entry requirements. However, the learners must be at least 18 or above. Progression Upon successfully completing this qualification, learners may wish to continue their development by undertaking the following qualification. Level 5 Diploma in Education and Training (RQF) Total Qualifications Time  Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this qualification is 360 hours.The credit for this qualification is 36. Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or other appropriate providers of education or training. Guided Learning Hours for this qualification is 140. Method of Assessment The Focus Awards Level 4 Certificate in Education and Training (RQF) is internally assessed, and each student must construct a portfolio of evidence demonstrating the achievement of all learning outcomes and assessment criteria linked with each unit, like- Assessor observation - completed observational checklists on related action plans. Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Career Path Education and Training Specialist Child and Youth Program Assistant Academic Advisor English Educator Teacher Professional Trainer Course Curriculum 42 sections • 187 lectures • 00:00:00 total length •Induction Form: 00:00:00 •Registration Entry Form: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •At018c - Pre Course Assessment Certificate: 00:00:00 •At050c - Sample Action Plan for the Certificate in Education and Training: 00:00:00 •Pgu1c - Guidance for Evidencing Achievement - Understanding Roles , Responsibilities and Relationships: 00:00:00 •Sau1c - Self Assessment Grid - Understanding Roles, Responsibilities and Relationships: 00:00:00 •G9001C - Information leaflet - An introduction to the Certificate in Education and Training: 00:00:00 •G9002C - Information leaflet - Teaching Roles, Responsibilites, Relationships and Boundaries: 00:00:00 •G9003C - Information leaflet - Legislation, Regulatory Requirements, Codes of Practice: 00:00:00 •G9007C - Information leaflet - Promoting Equality and Valuing Diversity: 00:00:00 •G9008C - Information leaflet - Promoting Appropriate Behaviour and Respect: 00:00:00 •I0001A - PP - Learner Needs and Points of Referral: 00:00:00 •I9001C - Information leaflet - Learner Needs and Points of Referral: 00:00:00 •M9063a - Information Leaflet - Beginners Guide to Referencing: 00:00:00 •G0001C - PP - An Introduction to the Certificate in Education and Training: 00:00:00 •G0002A - PP - Teaching Roles, Responsibilities, Relationships and Boundaries: 00:00:00 •G0003A - PP - Legislation, Regulatory Requirements and Codes of Practice: 00:00:00 •G0007A - PP - Promoting Equality and Valuing Diversity: 00:00:00 •G0008A - PP - Promoting Appropriate Behaviour and Respect: 00:00:00 •H9001 - Handout - Identifying Inequality: 00:00:00 •H9002 - Handout - Learner Differences: 00:00:00 •H9003 - Handout - Ways to promote and advance equality: 00:00:00 •H9004 - Glossary of educational terms: 00:00:00 •H9005 - Educational abbreviations and acronyms: 00:00:00 •H9007 - Demonstrating good practice to promote inclusion: 00:00:00 •H9008 - Handout - Safeguarding Prevent British Values: 00:00:00 •H9010 - Handout - Table of examples of teaching roles and responsibilities: 00:00:00 •H9011a - Handout - Boundaries of Teaching: 00:00:00 •H9014C - Verbs used in the Certificate in Education and Training units: 00:00:00 •H9015 - Handout - the Teaching and Learning Cycle: 00:00:00 •H9020a - Handout - Table of Examples of Potential Needs and Points of Referral: 00:00:00 •H9051 - Handout - Tips for New Teachers and Trainers: 00:00:00 •HC004 - Checklist for Equality and Diversity: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •I9011- Handout - Equality and Diversity - Glossary of Terms: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •Pgu2c - Guidance for Evidencing Achievement - Planning to Meet the Needs of Learners: 00:00:00 •Sau2c - Self Assessment Grid - Planning to Meet the Needs of Learners: 00:00:00 •Atmc01 - Checklist - Minimum Core Personal Skills: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •Hc014 - Checklist for Reviewing Own Practice - Planning: 00:00:00 •AT005 - Template - Reflective Learning Journal: 00:00:00 •At007 - Template - Session Plan Pro-forma: 00:00:00 •At013 - Template - Scheme of Work Rationale: 00:00:00 •At014 - Template - Scheme of Work: 00:00:00 •At022 - Template - Initial and Diagnostic Assessment: 00:00:00 •At023 - Template - Individual Learning Plan: 00:00:00 •At024 - Template - Group Profile: 00:00:00 •At025 - Template - Workshop Plan: 00:00:00 •C9007 - Information leaflet - Initial and Diagnostic Assessment: 00:00:00 •C9008 - Information leaflet - Devising a Scheme of Work: 00:00:00 •C9009 - Information Leaflet - Designing a Session Plan: 00:00:00 •C9010 - Information Leaflet - the Minimum Core Planning: 00:00:00 •C9011 - Information Leaflet - Reviewing Own Practice Planning: 00:00:00 •C0007 - Pp - Initial and Diagnostic Assessment: 00:00:00 •C0008 - Pp - Devising a Scheme of Work: 00:00:00 •C0009 - Pp - Designing a Session Plan: 00:00:00 •C0010 - PP - The Minimum Core Planning: 00:00:00 •C0011 - PP - Reviewing own Practice Planning: 00:00:00 •C9054 - Group Profile Completed Example: 00:00:00 •A9051a - Handout - Table of Assessment Methods, Approaches and Activities: 00:00:00 •A9058 - Handout - Table of Strengths and Limitations of Teaching and Learning Approaches: 00:00:00 •H9012 - Handout - Table of Resources: 00:00:00 •I9015A - Handout - Example Completed Reflective Learning Journal: 00:00:00 •M9060 - Handout - Example Completed Scheme of Work: 00:00:00 •M9061 - Handout - Completed Example Scheme of Work Rationale: 00:00:00 •M9062 - Handout - Example Completed Session Plan: 00:00:00 •M9064 - Handout - Five Minute Session Plan: 00:00:00 •M9065 - Handout - Example Three Stage Session Plan: 00:00:00 •U9053a - Handout - Table of Objectives at Different Levels: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •Pgu3c - Guidance for Evidencing Achievement - Delivering Education and Training: 00:00:00 •Sau3c - Self Assessment Grid - Delivering Education and Training: 00:00:00 •Atmc01 - Checklist - Minimum Core Personal Skills: 00:00:00 •Hc003 - Checklist for Verbal, Listening, Non Verbal and Written Communication: 00:00:00 •Hc004 - Checklist for Equality and Diversity: 00:00:00 •Hc005 - Checklist for Demonstrating a Task: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •Hc013 - Observation Checklist - Certificate Units: 00:00:00 •Hc015 - Checklist for Reviewing Own Practice - Delivery: 00:00:00 •AT003 - Template - Personal Development Plan: 00:00:00 •AT005 - Template - Reflective Learning Journal: 00:00:00 •At009 - Template - Self Evaluation of a Delivered Session Pro-forma: 00:00:00 •At021 - Template - Teaching Practice Log: 00:00:00 •At026 - Template - Tutorial Review: 00:00:00 •C9006 - Information Leaflet - Reviewing Own Practice Delivering: 00:00:00 •C9012 - Information Leaflet - Observations and Teaching Practice: 00:00:00 •C9016 - Information Leaflet - Communication With Learners and Others: 00:00:00 •C9022 - Information Leaflet - the Minimum Core Delivering: 00:00:00 •C9023 - Information Leaflet - Teaching and Learning Approaches: 00:00:00 •C9024 - Information Leaflet - an Inclusive Teaching and Learning Environment: 00:00:00 •C9025 - Information Leaflet - Teaching and Learning Theories: 00:00:00 •C9026 - Information Leaflet - Using Technologies in Teaching and Learning: 00:00:00 •C0006 - Pp - Reviewing Own Practice Delivering: 00:00:00 •C0012 - Pp - Observations and Teaching Practice: 00:00:00 •C0016 - Pp - Communication With Learners and Others: 00:00:00 •C0022 - Pp - the Minimum Core Delivering Education and Training: 00:00:00 •C0023 - Pp - Teaching and Learning Approaches: 00:00:00 •C0024 - Pp - an Inclusive Teaching and Learning Environment: 00:00:00 •C0025- Pp - Teaching and Learning Theories: 00:00:00 •C0026 - Pp - Using Technologies in Teaching and Learning: 00:00:00 •A9058 - Handout - Table of Strengths and Limitations of Teaching and Learning Approaches: 00:00:00 •A9060 - Handout - Example Completed Personal Development Plan: 00:00:00 •H9006 - the Environment - Examples of Physical, Social and Learning Aspects: 00:00:00 •H9012 - Handout - Table of Resources: 00:00:00 •H9016 - Handout - Teaching Practice Log Information: 00:00:00 •H9019 - Handout - List of Technologies: 00:00:00 •H9021 - Handout - Advantages and Disadvantages of Using Technology: 00:00:00 •H9022 - Handout - Online Safety: 00:00:00 •H9025 - Examples of Verbal and Non Verbal Communication: 00:00:00 •H9026 - Handout Examples of CPD activities: 00:00:00 •H9027 - Handout Working with an LSA: 00:00:00 •H9031 - Handout Starter and closing activities: 00:00:00 •H9032 - Handout Reviewing Learner Progress: 00:00:00 •H9033 - Handout Individual and Group Tutorials: 00:00:00 •H9034 - Handout Facilitating Group Learning: 00:00:00 •H9035 - Handout Facilitating Individual Learning: 00:00:00 •H9036 - Handout Extension Activities: 00:00:00 •I9015a - Handout - Example Completed Reflective Learning Journal: 00:00:00 •M9057 - Handout - Example Completed Self Evaluation Form: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •Pgu4c - Guidance for Evidencing Achievement - Assessing Learners in Education and Training: 00:00:00 •Sau4c - Self Assessment Grid - Assessing Learners in Education and Training: 00:00:00 •Atmc01 - Checklist - Minimum Core Personal Skills: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •Hc013 - Observation Checklist - Certificate Units: 00:00:00 •Hc016 - Checklist for Reviewing Own Practice - Assessment: 00:00:00 •AT001 - Templates - Assessment Records: 00:00:00 •AT005 - Template - Reflective Learning Journal: 00:00:00 •At021 - Template - Teaching Practice Log: 00:00:00 •C9012 - Information Leaflet - Observations and Teaching Practice: 00:00:00 •C9017 - Information Leaflet - the Minimum Core Assessing: 00:00:00 •C9018 - Information Leaflet - Reviewing Own Practice Assessment: 00:00:00 •C9019 - Information leaflet - Types of Assessment: 00:00:00 •C9020 - Information Leaflet - Assessment Methods: 00:00:00 •C9021 - Information Leaflet - Making Decisions Giving Feedback and Keeping Records: 00:00:00 •C0012 - Pp - Observations and Teaching Practice: 00:00:00 •C0017 - Pp - The Minimum Core Assessment: 00:00:00 •C0018 - Pp - Reviewing Own Practice Assessment: 00:00:00 •C0019 - Pp - Types of Assessment: 00:00:00 •C0020 - PP - Assessment Methods: 00:00:00 •C0021 - Pp - Making Assessment Decisions, Giving Feedback and Keeping Records: 00:00:00 •A9050 - Handout - Table of Assessment Types: 00:00:00 •A9051a - Handout - Table of Assessment Methods, Approaches and Activities: 00:00:00 •A9053 - Handout - Table of Assessment Requirements: 00:00:00 •A9057 - Handout - Assessor Roles and Responsibilities: 00:00:00 •A9059 - Handout - Completed Example of Assessment Records: 00:00:00 •G9052 - Handout - Table of Advantages and Limitations of Peer and Self Assessment: 00:00:00 •H9016 - Handout - Teaching Practice Log Information: 00:00:00 •H9050 - Handout - Table of Example Teaching Records: 00:00:00 •I9015a - Handout - Example Completed Reflective Learning Journal: 00:00:00 •0 - Certificate Units - Information for Delivery: 00:00:00 •0 - Resource Information and Terms and Conditions of Use: 00:00:00 •Pgu5c - Guidance for Evidencing Achievement - Using Resources for Education and Training: 00:00:00 •Sau5c - Self Assessment Grid - Using Resources for Education and Training: 00:00:00 •Atmc01 - Checklist - Minimum Core Personal Skills: 00:00:00 •Hc012 - Checklist for Teaching: 00:00:00 •Hc013 - Observation Checklist - Certificate Units: 00:00:00 •Hc017 - Checklist for Reviewing Own Practice - Resources: 00:00:00 •AT005 - Template - Reflective Learning Journal: 00:00:00 •At021 - Template - Teaching Practice Log: 00:00:00 •C9012 - Information Leaflet - Observations and Teaching Practice: 00:00:00 •C9013 - Information Leaflet - Using Resources: 00:00:00 •C9014 - Information Leaflet - the Minimum Core Resources: 00:00:00 •C9015 - Information Leaflet - Reviewing Own Practice Resources: 00:00:00 •C0012 - Pp - Observations and Teaching Practice: 00:00:00 •C0013 - PP - Using Resources: 00:00:00 •C0014 - PP - The Minimum Core Resources: 00:00:00 •C0015 - Pp - Reviewing Own Practice Resources: 00:00:00 •H9012 - Handout - Table of Resources: 00:00:00 •H9016 - Handout - Teaching Practice Log Information: 00:00:00 •H9018 - Handout - Hints and Tips for Creating and Using Handouts and Visual Presentations: 00:00:00 •H9023 - Handout - Resource Box: 00:00:00 •H9024 - Handout - Assistive Resources: 00:00:00 •I9015a - Handout - Example Completed Reflective Learning Journal: 00:00:00 •Policy and Regulatory Frameworks on Inclusive Practice: 00:00:00 •Maintaining Inclusive Learning Environment: 00:00:00 •Inclusive Practice Roles and Responsibilities: 00:00:00 •Factors-Influencing-Learning: 00:00:00 •Evaluating Own Inclusive Practice: 00:00:00 •Assignment: Optional Unit 34 - Inclusive Practice: 00:00:00 •Submit Your Assignments: 00:00:00

Chair and facilitate effective meetings