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We all have experienced difficult conversations in our life. In particular, difficult conversations transpire in all spheres of our life, and they surely are at the core of our professional life. The Difficult Conversations: How To Become a Master of Them course is an attempt to demonstrate how to master difficult conversations at work. You'll focus on both the skillset and the confidence you need to manage difficult conversations successfully. You'll learn how to identify the factors that direct to difficult conversations and get plenty of tips and ideas to ensure both sides have the best possibility of leaving the conflict feeling content. Besides, learn practical ways of handling difficult conversations. Difficult conversations are a significant part of every leader's job. Therefore, this course will be perfect for potential leaders and managers who are responsible to help every team member improve, and handling these conversations. What Will I Learn? Understand the circumstances that lead to difficult conversations Learn ways of handling difficult conversations Understand how to use empathy to facilitate a conversation Ask open and supportive questions Focus on facts, not personalities Use tone and body language to great effect Handle challenges whilst remaining calm Learn how to reach agreement and close the conversation gracefully Requirements: No prerequisites Difficult Conversations Introduction - Welcome from Alan Stevens FREE 00:02:00 Why Are Some Conversations Difficult? FREE 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:02:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 How to Close a Difficult Conversation 00:02:00 Conclusion Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Course Certification

What Will I Learn? Understand how projects work and be able to control your project process Deploy some of the main ways to avoid budget and schedule over-runs Define your project precisely, for your benefit and everyone else's Establish a clear scope, so you can combat the dreaded 'scope creep' Deal effectively with supporters, critics and bystanders Create time scales on getting the job done using milestone planning Be able to use the world's favourite project planning tool: the Gantt chart Achieve fair and effective allocation of project responsibilities Get the most from your team: motivation, collaboration and communication Predict problems and plan your responses Be able to assess which risks to deal with first Assess which risks to deal with first Apply all six strategies for action on risks available to use Stay in control when people change their minds Deliver your project on budget, on target, and on time Complete the three key tasks to finally close down your project Requirements You won't need any software or materials other than your preferred note-taking device (pen & paper, Evernote or OneNote, or anything in between. You can even use Udemy's built-in note-taking tools (which are private to you). If you have n experience of projects at all, that is absolutely fine. If you do have experience, bring it with you as you watch the videos. If you don't, bring your common sense. Description If you are new to project management, then this Project Management Certificate Course for Manager provides you all the fundamental information of project management that enables you to deliver a project on time, on a budget, and to requirement. Project management is an indispensable component of business life. In order to achieve benefit for both your career and your organization relies on good project management skills and abilities. This course confers you the practical tools, techniques and advice you need for managing a project efficiently. Understand project management fundamentals along with project definition and planning stages, project delivery stage and closure stage so that you get set up to succeed. What will I get? You will get over two and a half hours of high quality video - not just a PowerPoint with a voice over. It is based on Mike's best selling three-hour live seminar and contains over two and a half hours of video, and a wealth of additional templates for you to download and adapt to your work. These will help you to manage your projects practically, for greater control and more success. If you want to deliver your next project on time, on budget and to specification, you can't afford not to take this course. What people say about Mike's live seminar... 'This did what it said on the box - a great deal of practical ideas for planning and managing tasks, along with understanding of key principles for successful delivery' Andrea Duncan, PDP Co-ordinator - University of Northampton 'One of the best seminars I've attended in the last 17 years. Enjoyable practical and useful. I would highly recommend this course' Diane Massey - DSM Legal Solicitors 'If you've never had formal training in project management - you'll learn a huge amount about processes and the secrets to succeeding in your projects' Paul Foxall, Senior Project Officer - Sandwell MBC 'Excellent seminar. I have been on previous project management course. This one seemed very different and much better due to brilliant examples Mike gave.' Emma Oliver, Marketecture 'Excellent content, clearly delivered. Really enjoyed Mike's course and found it exceptionally useful.' Nick Osborn, Fenland RP Ltd 'Very useful. Many excellent strategies to help guide project managers.' Rob Simpson, Basis (Registration) Ltd 'A great overall introduction to project management. I learnt a lot and have a lot I can start to implement tomorrow!' Catherine Mendham, Content Consultants 'Very practical, very useful. Gives confidence in knowing what is important and what is not. Mike is a very engaging speaker.' Louisa Davison, Secret Agent Marketing 'An excellent introduction and a reminder of some of the fundamentals of project management.' Chris Price, Pulse PM Ltd Dr Mike Clayton Mike is on of the UK's leading project delivery experts. He has many years experience of managing projects and integrating change in many companies of varying sizes. Mike has had key roles in managing multi-million pound projects for Vodafone, General Motors, BAA and Transport for London. Organisations of all sizes have benefited from his skills in integrating complex change. You will get real results as his highly practical approach simplifies complex ideas. Mike also has over 20 years' experience of training project managers, throughout the UK and in Europe and the US. He is the author of thirteen top-selling business, management, and personal effectiveness books, including four on project management topics: How to Manage a Great Project On budget. On target. On time. (Pearson, 2014) The Influence Agenda A systematic approach to aligning stakeholders in times of change (Palgrave Macmillan, 2014) Brilliant Project Leader What the best project leaders know, do and say to get results, every time (Pearson, 2012) Risk Happens! Managing risk and avoiding failure in business projects (Marshall Cavendish, 2011) Your Unconditional, No-questions, 30-Day Guarantee The best way to assess how valid this material is in you culture is to try it out. I am so confident that this course will change your life that I offer you an unconditional, no questions asked, full 30 day money-back-in-full guarantee. If you don't think this will give you a real sense of understanding and being in control of your project, then just ask me for your money back. What if you have questions? I will be on hand to answer your questions if you get stuck, puzzled, or just want to know more. As a professional trainer, this is what I do, and I promise to respond within 24 hours of your question arriving with me from Udemy. Enroll Now Enroll for this course now, so you can start to gain control of your projects straight away. Who is the target audience? new and want-to-be project managers project managers who have had no formal training and who want to start to formalise what you have learned on the job beginners and also for intermediates with a few projects under your belt managers and professionals who are starting to need to deliver projects as a part of your day-to-day responsibilities This course will give you a great legup if you need to get involved in your first project... in any capacity Assessment & Certification: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the test, you will be able to buy an internationally recognised Accredited Certificate of Achievement from iStudy. You can however also buy a Course Completion Certificate following the course completion without sitting for the test. Project Management Fundamentals: Know the Principles and Get it Right What is a Project? FREE 00:04:00 The Four Stage Project Lifecycle 00:08:00 Project Stages and Boundaries 00:08:00 One Reason why Projects go Wrong 00:05:00 Terminology used in the Project Stages 00:05:00 More on Project Gateways / Stage Gates 00:02:00 Project Definition Stage: The Vital Foundation to Your Success Define your Project: Goals and Objectives 00:10:00 Understanding Project Scope 00:06:00 Dealing with Scope Creep FREE 00:06:00 Project Definition: Summary 00:03:00 Project Planning Stage: Failing to Plan = Planning to Fail The Book of the Plan 00:05:00 The Stakeholder Engagement Process 00:04:00 Stakeholder Analysis 00:06:00 Milestones are your Best Friends 00:08:00 The Work Breakdown Structure 00:08:00 The Gantt Chart 00:06:00 Tools for Creating a Gantt Chart 00:04:00 The Linear Responsibility Chart (LRC) aka The RACI Chart 00:09:00 The Risk Management Process FREE 00:04:00 Risk Analysis 00:08:00 The Six Strategies for Managing Risks 00:09:00 The Risk Register (or Risk Log) 00:06:00 Project Delivery Stage: Don't you Love it When a Plan Comes Together! The Four Essentials of Leading your Team 00:07:00 Project Delivery - The Three Key Cycles 00:12:00 Project Closure Stage: Deep Sigh - You're Nearly Done Closing your Project in an Orderly Manner 00:08:00 Closing Words 00:01:00

Our Aim is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Supervisor Training course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Supervisor Training online training course. This course is endorsed by The Quality Licence Scheme and accredited by CPD (with 120 CPD points) The Supervisor course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This course can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Experts created the Supervisor Training course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Why Prefer this Supervisor Course? Opportunity to earn a certificate endorsed by the Quality Licence Scheme and another certificate accredited by CPD & after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Diploma in Supervisor Training at QLS Level 4 Module 01: Fundamentals of Supervisor Training The Importance of Training Supervisors The Five Keywords of Supervision Realities of Training New Supervisors Top Mistakes Made by New Supervisors Supervision as a Profession Summary Module 02: Understanding the Role of Supervision Defining Supervision Professional SupervisionLine Management or Managerial Supervision Types of Supervision Roles of a Supervisor Successful Supervisors Do Things Differently Summary Module 03: Essential Skills in Supervision Problem Solving and Decision Making Planning Delegation Basics of Internal Communications Meeting Management Summary Module 04: Recruitment and Dismissal Recruitment Process Overview The Hiring Process in Eight Steps Dismissal of an Employee Summary Module 05: Employee Management Goal Settings Motivation Observation and Feedback Addressing Performance Issues Conducting Performance Reviews Summary Module 06: Communication Skill Development Listening Actively Choosing the Right Words Using an Appropriate Tone of Voice Using the Appropriate Body Language Adjusting with Different Personalities Conducting Effective Meetings Summary Module 07: Interactive Training for New Supervisors Individual Training Small-Group Training How to Create Successful Training Program Tips on Designing Effective Training What to Look for in Training Importance of Evaluation Levels of Training Evaluation Improvement of Training Summary Module 08: Conflict Management Why Conflicts Happen Managing Conflict Based on Personality Types Managing Conflict Based on Perception Managing Conflict Based on Goals Handling Common Conflict Situations Summary Module 09: Cybersecurity for Employees What Is Cybersecurity? Importance of Cybersecurity Benefits of Cybersecurity Training Getting Employees on Board with Cybersecurity Awareness Training Summary Assessment Process We offer an integrated assessment framework to make the process of evaluation and accreditation for learners easier. You have to complete the assignment questions given at the end of the course and score a minimum of 60% to pass each exam. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing the exam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. Show off Your New Skills With a Certificate of Completion Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 99 GBP inside the UK 109 GBP (including postal fees) for international delivery Certificate Accredited by CPD Upon finishing the course, you will receive an accredited certification that is recognised all over the UK and also internationally. The pricing schemes are - 10 GBP for Digital Certificate 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (international delivery) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? Anyone interested in learning more about this subject should take this Supervisor Training course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. All are welcome to take this course. There are no prerequisites for enrollment, and you can access the course materials from any location in the world. Requirements This Supervisor course is open to anyone who is interested in learning from anywhere in the world. Career path This Supervisor course will allow you to kickstart or take your career in the related sector.

>> Deal Price is Active Now! The offer Ends Soon, Hurry Up!! << Suppose you are reading a blog or a newspaper article, and there are quite a few mistakes in the piece of writing. Will you continue reading? The answer is probably no. That's why it's important for proofreads and editors to have adequate skills to identify and resolve errors. Learn the tips and techniques of effective proofreading and copy editing from the comprehensive Proofreading & Copyediting course. This course will equip you with the right skills in no time. In this online training, you will learn proofreading and copy-editing principles. The course will help you understand the importance of checking a piece of writing. The course will educate you on the style guides and how to apply them. Furthermore, the course will help you grasp the key skills for proofreading on papers and screens. Here, you will also get introduced to the techniques of checking occurrence and legal facts. Moreover, you will get your hands on effective copy-editing techniques. By the end of the Proofreading & Copyediting course, you will secure the core skills to become a proficient proofreader. The course will also deliver a certificate of achievement. This certificate will add significant value to your resume. Enrol now! Take the Proofreading & Copyediting course and enable yourself to: Understand the significance of proofreading and copy-editing Learn the process of applying the style guide Develop the skills for proofreading on papers and also on screen Know the techniques for checking the facts and accuracy of a piece of writing Grasp the strategies for establishing a thriving career in the relevant areas Why should you choose the Proofreading & Copyediting course with the Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this Proofreading & Copyediting course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the course program in your own time, at your own pace Each of our students gets full 24/7 tutor support Experts created the Proofreading & Copyediting course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the Proofreading & Copyediting course materials and learn when it's convenient for you. Start your learning journey straight away with this Proofreading & Copyediting course and take a step toward a brighter future! ****Course Curriculum**** Here are the topics you will cover on the Proofreading & Copyediting Course: Module 01: Proofreading Basics What is proofreading? Why is proofreading important? Proofreading references Formatting and presentation The job of a proofreader A proofreader's personal qualities Language awareness and grammatical knowledge Proofreading terminology What proofreaders do? What is copy-editing? A proofreading and copy-editing glossary The publishing process from a proofreading perspective Module 02: Applying the Style Guide Introduction Applying the style guide What a style guide is used for A list of standard style manuals Applying the style guide to different kinds of copy Module 03: Spelling and Grammar Punctuation Where to find reliable spelling and grammar references Spotting and correcting spelling and grammatical errors Identify the weaknesses in the text Module 04: Proofreading on Paper Introduction Marking up a text on paper Methods and techniques of proofreading Marking up copy clearly and accurately Module 05: Proofreading On-screen Introduction Methods and techniques for proofreading on-screen Proofreading for the commoner errors Proofreading for Stylistic Problems Module 06: Copy-editing Basics Introduction The job of a copy-editor Common mistakes in a document The different levels of editing Getting your quote right Module 07: The Use of Language Introduction A summary of editing techniques Editing to produce fluent and simple copy Editing to remove inappropriate material Editing copy for multicultural audiences Module 08: Checking Accuracy and Facts Introduction Analysing words and phrases for accurate meaning Make sure a quote is a quote Begin with what you already know Module 09:The Beginning and the End Introduction Become a sourcing expert What is a reference mark? What style should you use for your note citations? Module 10: Legal Checks Introduction Explicit consent Accountability Consumer rights Value exchange Other considerations Module 11: Finding Work and Developing Your Career Introduction How to find proofreading and copy-editing clients Copy-editing work Freelancing and building up your own business Assessment Process Once you have completed all the Proofreading & Copyediting course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Criminology and Police Investigations course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Proofreading & Copyediting course is fit for the following: Aspiring or established writers, editors, journalists, and content creators looking to improve their proofreading and copyediting skills. Freelance proofreaders or copyeditors looking to enhance their skill set. Business professionals who want to improve the quality and accuracy of their written communication, such as emails, reports, and proposals. Individuals who want to pursue a career in proofreading and copyediting, either as a freelancer or in-house editor. College students, language teachers, and linguistics professionals who want to improve their language skills. Publishing professionals, including those in the book, magazine, and online publishing industries, looking to improve their editing skills. Requirements You will not need any prior background or expertise to enrol in this Proofreading & Copyediting course. Career path The Proofreading & Copyediting course will provide you with valuable resources and techniques. This course is designed to assist you in pursuing a career in the following areas: Copywriter (Average salary range £30,000 per year) Proofreader (Average salary range £24,000 per year) Editor (Average salary range £31,000 per year) Publisher (Average salary range £35,000 per year) Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Overview With the ever-increasing demand for Digital Communication in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Digital Communication may be. Learning about Digital Communication or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Digital Communication . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Digital Communication is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Digital Communication course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Digital Communication course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Digital Communication course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Digital Communication , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Digital Communication , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Digital Communication , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Digital Communication course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1_ Introduction to Digital Communication Introduction to Digital Communication 00:00 Module 2_ Email Communication Email Communication 00:00 Module 3_ Social Media Communication Social Media Communication 00:00 Module 4_ Online Collaboration Tools Online Collaboration Tools 00:00 Module 5_ Digital Marketing Digital Marketing 00:00 Module 6_ Search Engine Optimisation (SEO) Search Engine Optimisation (SEO) 00:00 Module 7_ Content Creation Content Creation 00:00 Module 8_ Online Reputation Management Online Reputation Management 00:00 Module 9_ Digital Privacy and Security Digital Privacy and Security 00:00 Module 10_ Advanced Digital Communication Advanced Digital Communication 00:00

In order to grow, every organisation must embrace change. Develop the skills and ability to manage the changes in your company with the Change Management course. This course will educate you on the vitals of change management making you a valuable asset to your organisation. The Change Management course is packed with valuable information. In this course, you will learn about the fundamentals of communication and stakeholder management. It will demonstrate the essentials of crisis management. From this training, you will be able to develop the core skills required for HR management, conflict management and performance management. The course will also include valuable lessons on project management and help you grasp the techniques of risk management. After completing the course, you will receive a certificate of achievement. This certificate will help you impress your current or future employers. So, join now and boost your career! Learning Outcomes Grasp the principles and methodologies that underpin effective change management. Understand the psychological and organizational dynamics of change on individuals and entities. Master communication strategies and stakeholder engagement crucial for successful transitions. Apply human resource management techniques to support individuals and teams through change. Navigate crises, conflicts, and attention management with resilience and strategic acumen. Why choose this Change Management course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Change Management course for? Aspiring change management professionals seeking expertise. Business leaders aiming to drive and navigate organizational change. Human resource practitioners involved in change initiatives. Project managers wanting to enhance change implementation skills. Individuals interested in crisis and conflict management in dynamic environments. Career path Change Management Consultant: £40,000 - £60,000 Organizational Development Manager: £45,000 - £70,000 Human Resource Director: £50,000 - £80,000 Project Manager: £40,000 - £65,000 Crisis Management Specialist: £35,000 - £55,000 Communication Strategist: £35,000 - £50,000 Prerequisites This Change Management does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Change Management was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Change Management Change Management 00:24:00 Module 02: Change and the Individual Change and the Individual 00:32:00 Module 03: Change and the Organisation Change and the Organisation 00:33:00 Module 04: Communication and Stakeholder Engagement Communication and Stakeholder Engagement 00:17:00 Module 05: Human Resource Management Human Resource Management 00:18:00 Module 06: Crisis Management Crisis Management 00:26:00 Module 07: Conflict Management Conflict Management 00:15:00 Module 08: Attention Management Attention Management 00:33:00 Module 09: Performance Management Performance Management 00:19:00 Module 10: Project Management Project Management 00:20:00 Module 11: Risk Assessment and Management Risk Assessment and Management 00:16:00 Module 12: Stress Management Stress Management 00:17:00

24 Hours Left! Don't Let the Winter Deals Slip Away - Enrol Now! According to recent statistics, the IT sector is one of the fastest-growing industries in the UK, and it shows no signs of slowing down. As technology continues to transform the way we live and work, there is an ever-increasing demand for skilled IT professionals who can keep up with the pace of change. If you're looking to enter this exciting field or advance your existing IT skills, our Essential IT Training course is the perfect starting point. Our comprehensive Essential IT Training course covers everything from the basics of information technology (IT) to more advanced topics such as project management and database storage. You'll learn how to use word processing, presentation, and spreadsheet software, and gain valuable insights into communication and network technologies. In addition, you'll develop future skills that are essential for success in the fast-paced world of IT. By the end of this Essential IT Training, you'll have a solid foundation in IT and be able to navigate the latest software with ease. You'll also have the skills to manage IT projects, work with databases, and communicate effectively in a technology-driven environment. Whether you're just starting out or looking to advance your career, our Essential IT Training course will provide you with the skills you need to succeed. After this Essential IT Training, you will be able to learn: Understand the importance of IT in today's world. Develop essential skills in word processing, presentation, and spreadsheet software. Learn how to store and manage data effectively using databases. Develop communication and network skills essential for working in the IT industry. Learn about project management in an IT context. Gain future skills that are essential for success in the fast-paced world of IT. Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this IT Training Course Student ID card with amazing discounts - completely for FREE! (£10 postal charge will be applicable for international delivery) Standard-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Each of our students gets full 24/7 tutor support *** Course Curriculum *** Module 01: Introduction: A Transforming Technology Toward A Brave New World Attitudes And Phobias Technology As Progress Critical Approaches To Technology What Is Information? What Is Information Technology? Characteristics Of Information Technology Module 02: Importance Of Information Technology The Use Of Information Technology Business Information Technology Use In Organisations Benefits Of The Use Of Information Technology In Business Information Technology Use In Education Information Technology In Health Module 03: Communication And Network Types Of Communication Communication Systems Communication Channels Wireless Connections Connection Devices Data Transmission Mobile Internet Networks Network Types Module 04: Future Skills Required In Information Technology Future Trends Drivers Impact On Employment And Skills Short /Immediate Issues And The Impact On Skills Medium Term Issues And The Impact On Skills Long Term Issues And The Impact On Skills Module 05: Technology As A Foundation Skill Area The Development And Impact Of Technology Culture Schooling A New Learning Environment Using Information Technology An Integrated Approach Information Technology Literacy Outcomes Enhancing Classrooms With Information Technology Module 06: Word Processing Software History Of Word Processing Standard Features Of Word Processors Full-Featured Word Processors Introduction To Microsoft Office Scrolling A Document Moving The Insertion Pointer Moving In Small Increments (Basic Arrow Keys) Getting Lost And Going Back Editing Text Deleting Stuff Splitting And Joining Mistakes? Mistakes? Undo Them With Haste Module 07: Presentation Software Starting And Exiting PowerPoint Understanding The Screen Elements Working With The Ribbon Working With Collapsible Tab Groups Working With Backstage View Changing The View Normal View Notes Page View Zooming In And Out Enabling Optional Display Elements Gridlines Opening A New Display Window Using The Help System Using PowerPoint Support Resources Understanding Product Activation Adjusting Privacy Settings Module 08: Creating And Editing Spreadsheet (Part 1: The Basics Of Spreadsheets) Typing Data Into A Single Cell Typing Data In Multiple Cells Typing In Sequences With Autofill Formatting Numbers And Labels Formatting Numbers Displaying Negative Numbers Formatting Decimal Numbers Formatting Cells Formatting Fonts And Text Styles Formatting With Colour Adding Borders Module 09: Creating And Editing Spreadsheet (Part 2: Navigation And Edit) Navigating A Spreadsheet Using The Keyboard To Move Around A Spreadsheet Naming Cells Searching A Spreadsheet Searching For Formulas Editing A Spreadsheet Changing The Size Of Rows And Columns With The Mouse Typing The Size Of Rows And Columns Adding And Deleting Rows And Columns Adding Sheets Renaming Sheets Rearranging Sheets Clearing Data Printing Workbooks Adding A Header Or Footer Printing Gridlines Defining A Print Area Inserting And Removing Page Breaks Printing Row And Column Headings Defining Printing Margins Defining Paper Orientation And Size Printing In Excel Module 10: Storing Database Database Basics Designing A Database Editing And Modifying A Database Adding And Deleting A Field Defining The Type And Size Of A Field Typing Data Into A Database Using Datasheet View Using Form View Creating A Form Editing A Form Adding A Field Closing And Saving A Database Exiting Access Module 11: Information Technology Project Management Introduction To Project Management What Is Project? What Is Project Management? Project Stakeholders Project Management Tools And Techniques Project Scope Management Project Time Management Project Cost Management Assessment Process Once you have completed all the course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Essential IT Training is ideal for: Students who are interested in pursuing a career in IT. Professionals who want to upskill and stay up-to-date with the latest IT technologies and trends. Anyone who wants to learn how to use common software tools used in the workplace. Career path After completing this Essential IT Training, you are to start your career or begin the next phase of your career in following fields: IT Support Specialist: £25,000 - £35,000 Database Administrator: £35,000 - £50,000 Network Administrator: £30,000 - £45,000 IT Project Manager: £45,000 - £60,000 Software Developer: £30,000 - £60,000 Business Analyst: £30,000 - £50,000 Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Phone-Based Customer Service Course. You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Phone-Based Customer Service Course is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Phone-Based Customer Service Course has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Phone-Based Customer Service Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Phone-Based Customer Service? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Phone-Based Customer Service there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for free. Original Hard Copy certificates need to be ordered at an additional cost of £8. Who is this course for? This Phone-Based Customer Service course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Phone-Based Customer Service does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Phone-Based Customer Service was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Phone-Based Customer Service is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Module 01: Introduction to Customer Service Module 01: Introduction to Customer Service 00:23:00 Module 02: What's Different about Good Customer Service? Module 02: What's Different about Good Customer Service? 00:12:00 Module 03: Customer Relationship Management Module 03: Customer Relationship Management 00:42:00 Module 04: Customer Service Communication Strategies Module 04: Customer Service Communication Strategies 00:24:00 Module 05: Aspects of Phone Etiquette Module 05: Aspects of Phone Etiquette 00:31:00 Module 06: Building Rapport Over the Phone Module 06: Building Rapport Over the Phone 00:24:00 Module 07: Inbound and Outbound Calls Module 07: Inbound and Outbound Calls 00:16:00 Module 08: Active Listening and Managing Tough Callers Module 08: Active Listening and Managing Tough Callers 00:28:00 Module 09: Managing Interoffice Calls and Voicemail Module 09: Managing Interoffice Calls and Voicemail 00:10:00 Module 10: Problem Solving over the Phone Module 10: Problem Solving over the Phone 01:04:00 Module 11: Intra Organisation Dealings Module 11: Intra Organisation Dealings 00:35:00 Module 12: Measuring Customer Service Module 12: Measuring Customer Service 00:12:00 Mock Exam Mock Exam - Phone-Based Customer Service 00:20:00 Final Exam Final Exam - Phone-Based Customer Service 00:20:00

Begin your exploration into the realm of 'Performance Coaching' with our expertly designed course. Across thirteen engaging modules, this curriculum introduces learners to the core concepts and advanced strategies in performance coaching. The journey starts with an introduction to the fundamental aspects of this field, laying a strong base for subsequent learning. Progressing through the course, participants gain insights into the nuances of the coach-client relationship, various coaching and mentoring models, and the ethical considerations vital in this profession. Essential skills like effective communication, personal, management, and organisational skills are thoroughly covered, equipping learners with a well-rounded skill set. The course culminates with advanced topics including the intricacies of Neuro-Linguistic Programming (NLP), the relationship between stress and performance, and practical guidance on establishing oneself as a professional coach. Learning Outcomes Acquire an in-depth understanding of the foundational principles of performance coaching. Develop the ability to build and maintain productive coach-client relationships. Master various coaching and mentoring models, applying them effectively in diverse scenarios. Gain proficiency in essential skills such as communication, personal and organisational management. Learn to apply NLP techniques and understand the dynamics of stress in enhancing performance. Why choose this Performance Coaching course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Performance Coaching course for? Individuals aspiring to become professional performance coaches. Managers and leaders seeking to enhance their coaching skills. Professionals in human resources aiming to improve employee performance. Educators and trainers looking to incorporate coaching techniques into their practice. Anyone interested in personal development and improving their coaching ability. Career path Performance Coach: £30,000 - £60,000 Human Resources Manager: £35,000 - £70,000 Corporate Trainer: £25,000 - £50,000 Leadership Development Specialist: £40,000 - £75,000 Organisational Development Consultant: £45,000 - £80,000 Life Coach: £25,000 - £55,000 Prerequisites This Performance Coaching does not require you to have any prior qualifications or experience. You can just enrol and start learning. This course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Performance Coaching Introduction to Performance Coaching 00:15:00 Module 02: The Coach/Client Relationship The Coach/Client Relationship 00:19:00 Module 03: Coaching and Mentoring Models Coaching and Mentoring Models 01:02:00 Module 04: Ethical Aspects of Coaching and Mentoring Ethical Aspects of Coaching and Mentoring 00:34:00 Module 05: Effective Communication Skill Effective Communication Skill 00:23:00 Module 06: Personal Skills Personal Skills 00:22:00 Module 07: Management Skills Management Skills 00:25:00 Module 08: Organisational Skills Organisational Skills 00:22:00 Module 09: Motivation and Mindset Motivation and Mindset 00:24:00 Module 10: Key Themes of NLP Key Themes of NLP 00:21:00 Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance: The Inverted-U Theory 00:18:00 Module 12: Leadership Under Pressure Leadership Under Pressure 00:17:00 Module 13: Setting Up as a Coach Setting Up as a Coach 00:24:00 Assignment Assignment - Performance Coaching 00:00:00

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course is the gateway to unlocking your full potential as a confident and captivating presenter with essential skills and techniques to engage audiences, deliver impactful speeches and conquer stage fright. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn how to structure a presentation and include supporting data and insights Know basic PPT skills such as exploring PowerPoint's views, understanding Notes Pane, customizing the PowerPoint interface, or changing themes and colors Understand the design principles for compelling visuals and slides, such as duplicating and reordering slides or reusing and copying slides Learn how to use themes and layouts, add animations, print, reuse, and copy slides Understand Infographics and Media in PPT presentation such as adding and editing charts, advance chart options, structuring tables, and adding audio and video Get acquainted with new design features such as morph transitions, insert icons, 3D Animations, Pre-Animated 3D Models, and Insert Zoom Slides Understand how to work with pictures, remove the picture backgrounds, or create a photo album Learn how to navigate the ribbon, explore the menu bar, and understand the different tasks that can be performed Why Presentation Skills Training Course right for you? This comprehensive Presentation Skills Training course is the perfect way to kickstart your career in the field of presentation. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Presentation Skills Training Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Getting Started Welcome and Getting to Know Your Instructor What will You learn? Who is This Course For? Prepare Your Presentation Step 1 - Preparation Step 2 - Get to Know Your Audience Step 3 - Set Your Objectives Step 4 - Consider Your Approach Step 5 - Make a Presentation Plan Step 6 - Presentation Strategies & Techniques - Giving People a Reason to Listen Step 6 - Presentation Skills Step 6 - Effective Communication Step 6 - Verbal Communication Step 6 - Motivational Language Step 6 - Non Verbal Communication Step 6 - Telling Stories Step 6 - Memorable Content Step 6 - RER Method Step 6 - Using Case Studies Step 6 - Calming the Nerves Step 7 - Prepare Your Materials Step 8 - Practice Step 9 - Evaluation Step 10 - Presentation Day Contingencies The Final Word Guest Interview Wrap Up Who should take this course? This comprehensive Presentation Skills Training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of presentation. Entry Requirements There are no academic entry requirements for this Presentation Skills Training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Assessment Method On successful completion of the course, you will be required to sit an online multiple-choice assessment. The assessment will be evaluated automatically and the results will be given to you immediately. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org