6202 Courses

Overview We all know the rule of 'The Customer Comes First', but when do they stay with you? When can a business ensure its customer base to be loyal and retainable? While there are multiple factors at play here, but one of the keys to customer retention is quality customer service.   Businesses nowadays rely heavily on people skilled in customer service and customer satisfaction - which is often hard to come by. To bridge that skill gap, empower human resources with outstanding customer support & service capabilities, and help business owners/managers gather essential knowledge to run & manage the relevant operations smoothly, we have put together this carefully-crafted course with the help of our learning resource development team. If you are someone who wants to build a career in this promising field, our course will be your perfect guide along the road. This course focuses on providing beginners' with the base, helping moderately-skilled learners to level up their understandings, and enabling professionals to fill in the blanks of the updates within the fields of customer experience enhancement.    Reflecting the above-mentioned promises, this Customer Service course focuses on helping the learners develop the following skills: Effective communication & active listening Problem solving Attentiveness Anger Management Time Management Stress Management Conflict resolution Customer relationship management Customer experience enhancement Customer service evaluation Email writing & etiquettes Positive attitude & body language   So, enrol now, develop these in-demand skills of the 21st century and make meaningful connections with your customers around the globe.   Who is this course for? If you run a business or work for one, you have to understand what your customers want, how to serve them properly, and repeat this process - no matter what your job description says or whichever department you work in. Having said that, people falling into either one of the below groups will benefit the most from this course: Jobseekers in fields related to customer service/customer support/customer experience Amateurs or professionals with intermediate skills in the above-mentioned fields Business-owners/managers/team leaders Business students People looking to get certified in customer service   Career Path This Customer Service course paves the way for a handful of career opportunities, with roles such as: Customer Service Representative/Executive/Officer Customer Service Advisor/Specialist Customer Service Manager Also, the job roles related to customer support/customer experience will also be available to you. While the salaries for the above-mentioned jobs vary based on responsibilities, the levelwise breakdown of expected salaries are - Entry level: £16,750 - £20,750 Mid-level: £26,400 - £36,800 Senior level: £35,00 - £50,500 Course Curriculum Module 1 - Basics of Customer Service Basics of Customer Service 00:00 Module 2 - Why Customer Service Matters Why Customer Service Matters 00:00 Module 3 - What's Different about Good Service What's Different about Good Service 00:00 Module 4 - First Steps and Body Language First Steps and Body Language 00:00 Module 5 - Effective Communication Strategies Effective Communication Strategies 00:00 Module 6 - Phone Tone and Etiquette Phone Tone and Etiquette 00:00 Module 7 - Relationship Building Relationship Building 00:00 Module 8 - Turning Complaints into Opportunities Turning Complaints into Opportunities 00:00 Module 9 - E-Mail Etiquette E-Mail Etiquette 00:00 Module 10 - Customer Relationship Management (CRM) Customer Relationship Management (CRM) 00:00 Module 11 - Empowering Great Customer Service Empowering Great Customer Service 00:00 Module 12 - Evaluating and Measuring Customer Service Evaluating and Measuring Customer Service 00:00

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

In our modern, intricate world, approaching challenging situations with a blend of professionalism and calm is more crucial than ever. The 'Restraint Awareness' course meticulously provides learners with a comprehensive theoretical foundation, enabling them to manage these situations confidently. You'll delve deep into the intricacies of restraint, understanding its root causes and mastering strategies to limit its use.  Furthermore, you'll uncover behavioural techniques that act as deterrents to conflicts, comprehensive risk assessment processes ensuring safety for all, and effective communication strategies tailored for challenging behaviours. Upon completing this course, you'll have profound knowledge and the assuredness to address demanding behaviours ethically and professionally.

Stakeholder relationships are essential for brand support and issue resolution. Knowing how to manage stakeholder relationships effectively is crucial for any project manager. The Developing Effective Stakeholder Relationships course covers every aspect of stakeholder relationships management, from reward schemes to stakeholder communication plans. It will guide you through best practices and strategies that every project manager should know, including the steps to stakeholder analysis, and what makes an elevator pitch successful. Broken down into three fundamental modules, you will gain all the skill and knowledge you need to maintain relationships with internal and external stakeholders, to build a successful corporate communication strategy. This best selling Developing Effective Stakeholder Relationships has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Developing Effective Stakeholder Relationships is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Developing Effective Stakeholder Relationships is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Developing Effective Stakeholder Relationships is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Developing Effective Stakeholder Relationships, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Developing Effective Stakeholder Relationships will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Developing Effective Stakeholder Relationships to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Do you struggle to break the ice with strangers? Do you feel awkward making small talk with people you don't know? The The Formula to Talk with Strangers course is for anyone looking to become a better communicator and build deep connections with people. Whether you are looking to master the art of small talk, or build your confidence in talking to people you have just met, you will learn effective techniques and tips that will help you to develop your communication style.  In this course, you will learn how to find your tribe to connect with likeminded people. This course will also show you how to handle rejection and negative communication effectively. From tone of voice to body language, it covers all the key areas of communication to equip you with the skills to deal with any social situation smoothly. This best selling The Formula to Talk with Strangers has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth The Formula to Talk with Strangers is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The The Formula to Talk with Strangers is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The The Formula to Talk with Strangers is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the The Formula to Talk with Strangers, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the The Formula to Talk with Strangers will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the The Formula to Talk with Strangers to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview Banish ineffectual interactions and learn how to guarantee successful engagements with the people you need to stay in touch with, by creating a Killer Communication Plan. Good communication is at the heart of great projects and the ideology of excellent working partnerships. With this insightful and innovative training, you will gain a greater appreciation of exciting new ways to distribute and deliver critical information, making your voice matter to others. This Communications tutorial is aimed at leaders and managers who need to inspire others, but anyone who wants to communicate more effectively will get a great deal from the contents of these educational modules. You will be given access to seven easy-to-follow steps that will help you incorporate unique communication strategies, plans and schedules into a personal plan. This involves such crucial tips as getting to know your audience, building critical rapport with others, and so much more. Enrol now and learn how to make your next project a success from the very beginning. This best selling Killer Communication Plan has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Killer Communication Plan is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Killer Communication Plan is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Killer Communication Plan is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Killer Communication Plan, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Killer Communication Plan will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Killer Communication Plan to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email. 

Description: Scope and Requirement skill help you to develop the good understanding of project requirement. In the Scope & Requirements Training - Complete Video Course, you will learn the appropriate knowledge for increasing your scope and requirements. The Scope & Requirements Training - Complete Video Course includes the proper definition of scope, the ways of developing effective work breakdown structures, the requirement basics, the testable requirements, business domain modelling, and the Software Requirements Specifications. Throughout the Scope & Requirements Training - Complete Video Course, you will also learn the effective communication methods that are used for Project Management. You will learn the proper communication skill and listening skills so that you can use these two receptive skills for the growth of your business. The purpose of the course is to create more opportunities for your business. At the end of the course, you will know the essential tools and techniques for Project Requirements. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Scope & Requirements Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Scope & Requirements Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Effective Listening Skills for Requirements Definition Listening FREE 00:09:00 Communication 00:09:00 To Be More Effective 00:19:00 Stakeholders Stakeholders 00:05:00 Stakeholder Questions 00:08:00 Scope Definition Scope Definition 00:15:00 Solution Assessment & Validation 00:13:00 The Project Data Sheet (PDS) 00:17:00 Creating Effective Work Breakdown Structures Creating Effective Work Breakdown Structures 00:08:00 Components of the WBS 00:13:00 Answer Four Key Questions 00:12:00 Requirements Basics Requirements Basics 00:05:00 What Makes A Good Requirement 00:10:00 Requirements 00:06:00 Use Cases Use Cases 00:07:00 Process for Developing a Use Case 00:04:00 Development Methodologies Development Methodologies 00:21:00 Rational Unified Process 00:14:00 The Scrum Flow 00:22:00 Testable Requirements Testable Requirements 00:09:00 Ambiguity Review 00:06:00 The Software Requirements Specification (SRS) The SRS 00:06:00 Quality Measures Related To Individual SRS 00:05:00 Business Domain Modeling Business Domain Modeling 00:05:00 BDM Example 00:06:00 Database Tables 00:03:00 Other Advanced Tools Other Advanced Tools 00:13:00 BlockSwimlane Workflow Diagram 00:13:00 Class Diagrams 00:11:00 Mock Exam Mock Exam- Scope & Requirements Training - Complete Video Course 00:20:00 Final Exam Final Exam- Scope & Requirements Training - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Journey through the corridors of self-discovery with our course: 'Assertiveness Skills: Developing Confidence and Effective Communication.' Dive deep into the art of confident self-expression while unearthing emotional intelligence and superior communication strategies. Whether it's manoeuvring through complex social scenarios or elevating your presence in the workplace, this course equips you to tackle challenges head-on, all while exuding self-assuredness and diminishing any lurking anxieties. Learning Outcomes Understand the foundational principles of assertiveness and its distinction from other behavioural traits. Gain insight into enhancing self-confidence and building a robust self-esteem. Discover the intricacies of emotional intelligence and its role in assertive communication. Master strategies for efficacious communication in diverse environments. Apply assertiveness techniques to navigate social and professional situations with poise. Why buy this Assertiveness Skills: Developing Confidence and Effective Communication? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this Assertiveness Skills: Developing Confidence and Effective Communication course for? Individuals seeking to strengthen their self-confidence and establish their voice in various settings. Professionals keen to amplify their communication proficiency in the workplace. Those aspiring to understand and regulate their emotions for personal and professional growth. People who aim to stand their ground in social contexts without coming across as aggressive or passive. Anyone interested in conquering fears and anxieties to lead a more empowered life. Career path Assertiveness Trainer: £30,000 - £45,000 Communication Specialist: £35,000 - £50,000 Emotional Intelligence Coach: £40,000 - £55,000 Professional Mediator: £25,000 - £40,000 Corporate Trainer: £30,000 - £50,000 Life Coach: £30,000 - £60,000 Prerequisites This Assertiveness Skills: Developing Confidence and Effective Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Assertiveness Skills: Developing Confidence and Effective Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to Assertiveness Skills Introduction to Assertiveness Skills 00:11:00 Module 02: Building Self-Confidence Building Self-Confidence 00:13:00 Module 03: Self-Awareness and Emotional Intelligence Self-Awareness and Emotional Intelligence 00:14:00 Module 04: Effective Communication Strategies Effective Communication Strategies 00:13:00 Module 05: Assertiveness in Social Situations Assertiveness in Social Situations 00:15:00 Module 06: Assertiveness in the Workplace Assertiveness in the Workplace 00:15:00 Module 07: Overcoming Fear and Anxiety Overcoming Fear and Anxiety 00:13:00 Module 08: Self-Esteem and Assertiveness Self-Esteem and Assertiveness 00:16:00

Overview: Maritime Transportation Systems   Welcome to the comprehensive world of Maritime Transportation Systems! Our cutting-edge product offers an in-depth exploration of the various facets of maritime transport, designed to equip professionals and enthusiasts alike with a robust understanding of this vital industry. With six meticulously crafted modules, we delve into every aspect of maritime transportation, from its foundational principles to advanced concepts in navigation and communication.   Module 1: Introduction to Maritime Transportation Systems Embark on your journey with a solid foundation in the fundamentals of maritime transportation systems. Explore the history, evolution, and significance of maritime transport, gaining insights into its role in global trade and commerce. From the anatomy of ships to the basics of maritime routes, this module lays the groundwork for a comprehensive understanding of the industry.   Module 2: Maritime Law and Insurance Navigate the complex legal landscape of maritime operations with confidence. This module provides a comprehensive overview of maritime law, covering key principles, regulations, and conventions governing international maritime trade. Gain insights into maritime insurance practices, risk management strategies, and the intricacies of maritime legal disputes.   Module 3: Maritime Economics and Logistics Unlock the economic dynamics driving maritime trade and logistics. Dive into the principles of maritime economics, exploring topics such as demand-supply dynamics, freight rates, and market trends. Learn how logistics operations are orchestrated within the maritime domain, including containerization, intermodal transport, and supply chain management.   Module 4: Ports and Terminals Explore the bustling hubs of global maritime activity - ports and terminals. This module provides a comprehensive overview of port operations, infrastructure, and management practices. From container terminals to bulk cargo facilities, discover the inner workings of ports and their crucial role in facilitating efficient maritime transportation.   Module 5: Ship Design and Construction Embark on a voyage into the fascinating world of ship design and construction. Delve into naval architecture principles, propulsion systems, and structural engineering concepts. From traditional vessels to modern innovations like LNG carriers and autonomous ships, gain insights into the intricacies of ship design and construction processes.   Module 6: Navigation and Communication Navigate the high seas with precision and safety. This module covers essential navigation techniques, including celestial navigation, electronic charting, and collision avoidance strategies. Explore maritime communication protocols, satellite technologies, and regulatory requirements governing maritime communication systems.   Why Choose Maritime Transportation Systems? Comprehensive Coverage: Our product offers a holistic view of maritime transportation, covering all essential aspects from law and economics to design and navigation. Expert Insights: Benefit from the expertise of industry professionals and academic scholars who have contributed to the development of our modules. Practical Applications: Gain practical knowledge and skills applicable to various roles within the maritime industry, including shipping, logistics, legal, and engineering sectors. Flexible Learning: Access our modules at your own pace, allowing for convenient learning that fits your schedule and preferences.   Join us on a voyage of discovery with Maritime Transportation Systems. Whether you're a seasoned professional or a curious enthusiast, our product promises to enrich your understanding of one of the world's most dynamic and essential industries. Course Curriculum Module 1_ Introduction to Maritime Transportation Systems Introduction to Maritime Transportation Systems 00:00 Module 2_ Maritime Law and Insurance Maritime Law and Insurance 00:00 Module 3_ Maritime Economics and Logistics Maritime Economics and Logistics 00:00 Module 4_ Ports and Terminals Ports and Terminals 00:00 Module 5_ Ship Design and Construction Ship Design and Construction 00:00 Module 6_ Navigation and Communication Navigation and Communication 00:00