Course Overview Receptionists play an important role in office support, with a diverse range of duties from welcoming customers to scheduling appointments and dealing with clients. To succeed in this role, you'll need to have an array of soft skills and be an excellent communicator. This is where this Receptionist Skills Course comes in! In this Online Receptionist Course, you will learn a range of skills needed to excel in any office support role. It will teach you all about telephone etiquette, time management, business communication, organisation, and much more. You will also familiarise with fundamental office procedures. The role and responsibilities of a Receptionist will be discussed throughout the course, through case studies designed for aspiring professionals. What's more, this course is packed with tips and strategies for self-empowerment and professional development, including how to stay disciplined and manage workplace stress. Gain a recognised qualification in Admin & Receptionist Skills and advance your career today! What You Will Learn In this Receptionist Training Course, you will learn a wide range of transferable skills and administrative skills needed to become a successful Receptionist. It covers ley office procedures, office etiquette, professional development techniques, and much more. Strategies for Getting Organised & Managing Your Time Improving Your Verbal and Nonverbal Communication Self-Empowerment Techniques for the Workplace How to Work Effectively in a Team of Two An Overview of Office Administrative Procedures The Role & Responsibilities of a Receptionist What You Should Include in Your Binder How to Schedule and Prioritise Your Time Business Writing and Telephone Etiquette How to Deal With Difficult Customers/Clients Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.
Course Overview Microsoft Project is one of the world's leading project management software products, designed for Project Managers and any professional with project management responsibilities. It allows you to efficiently manage all your project tasks in one place, assign resources to tasks, develop a project schedule, manage your budget, and much more. In this complete Professional Microsoft Project Training course, you will gain full proficiency in this advanced software, taking you from beginner to expert in no time. You'll learn how to create your first project and add each task, add resources, create reports, track progress, work with custom fields, manage project risks, and manage multiple projects at the same time. Not just that, but you will save precious time by speeding up the project management process and organising tasks effectively, allowing you to map out your strategy through custom-made templates! Build proficiency in Microsoft Project and develop your project management skills with this Advanced Project Training Course! What You Will Learn In this complete Microsoft Project Training Course, you will learn how to manage work projects and tasks in one place, taking your level of proficiency from beginner to advance in no time. It includes step-by-step guidance and video instruction. How to Open and Close a Project How to Add Tasks and Resources Performing Advanced Task Operations Other Ways to View Project Information How to Manage Your Project Status Tracking and Monitoring Your Progress How to Create Reports & Add Finishing Touches Working With the Project Environment Working With Custom Fields Working With Multiple Projects Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.
Course Overview Are you looking to improve your computer literacy or kickstart a career in the IT sector? This Professional Information Technology Course covers all the basics, from the anatomy of a PC to programming language and essential software. You will also explore the role of an IT Technician and Computer Programmer, including career path and opportunities. Through tutor-led guidance, you will learn about the latest IT technologies and gain the core skills required to gain employment in this field. You will also deepen your understanding of IT security and troubleshooting issues, to protect your PC and networks. Once you have successfully completed this course, a range of professions will be open to you, and you will have the certification and skills to maintain and upgrade any PC with confidence. This Information Technology Course is an introductory course, with no specific entry requirements. Fast track your career online and gain the practical knowledge to become an IT Technician or Programmer! What You Will Learn This Diploma in Information Technology is ideal for aspiring IT professionals and those who wish to improve their computer literacy. It provides essential information and guidance on networking, programming, troubleshooting and other key topics, covering the fundamental components of a PC. Understanding the Components of a PC Do You Need to Upgrade Your PC? Essential Software Every PC Must Have How to Install and Organise Your PC Tips & Guidelines for Troubleshooting How to Speak to a Technician The Role of a Computer Programmer An Introduction to Programming Language The Basics of Computer Networking Network Routing, Switching, Bridging & Security Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.
Course Overview Are you going through tons of hurdles and not achieving the success you want? Are you looking for direction to put your life on the right track? Then this Life Coaching Online Accredited Course is what you need. This course will assist you in becoming more motivated and inspired in living life to the fullest. It'll also help you become a life coach so that you can help your clients reach their goals and live a happy life. In the course, you'll learn about life coaches and life coaching. You'll learn about time management, stress management and other tips and tricks that'll allow you to become more motivated and stay productive so that you can set and achieve your goals. You'll also learn how to overcome obstacles created by your self-limiting beliefs. And how you can become a life coach is also discussed. This is one of the best accredited online life coaching courses in the UK and it's perfect for you if you are in need of motivation and want to become motivated. Remember, you only have one life; make it count and achieve all your goals! What You Will Learn You'll learn about: The Role of a Life Coach Life Coaching Skills Goal setting Stress Management Time Management Ways to Maximise your Potential Social roles for a successful life Maintaining a balance between work and life What makes a person unsuccessful Dealing with life challenges How to overcome obstacles created by self-limiting beliefs How to build your own life coaching business and many more Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.
Course Overview Learn about one of the most lucrative businesses out there and how you can become successful in it. Real estate is one of the most lucrative businesses in the world, not just the UK. And when somebody wants to sell their property, who do they turn to? Why yes, it's the estate agents of course. This Diploma in Estate Agent is perfect for people who want to become an estate agent and professionals who want to step up their estate agent skills. Learn the details of what a real estate agent does and how you can serve your clients better and earn more money. In the course, you'll learn about the different types of agents, what real estate agents do, and the pros and cons of hiring estate agents. You will also find out more about property valuation, handling viewings, property negotiation, management and real estate laws in the UK Remember, real estate is an imperishable asset, ever increasing in value. Becoming an estate agent can change your life forever. Enrol today and learn more about real estate and estate agents. What You Will Learn This is one of the best courses about estate agents you'll find, and it'll teach you everything that you need to know about this topic. An Introduction to the Real Estate Sector The Different Types of Agents What a Real Estate Agent Does Knowing Your Clients Day in the life of Estate Agent Property Valuation Handling Viewings Property Negotiation Property Management Real Estate Laws Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.
Emergencies occur when they are least expected. Effective emergency planning is the key to surviving natural and man-made disasters. Risk analysis and the formulation of a comprehensive plan, followed by a vigorous and continuing testing program, are essential elements to surviving an emergency. The Emergency Planning Course is designed to ensure that those with an Emergency Planning remit within their organisation have the knowledge, skills and confidence to be able to carry out their role to best practice standards. This Emergency Planning Course on the necessary management skills required to implement emergency systems and procedures in the event of an emergency situation arising. This course was specifically created to address Emergency preparedness under existing state, SARA Title III, and OSHA regulations. Topics covered include threat assessment, risk analysis, formulating the plan, staffing the emergency operations center (EOC), coordinating with supporting agencies, the importance of continuing liaison, managing an actual incident, and conducting an effective follow-up analysis. Various actual case studies are discussed. What Will I Learn? How to plan for emergencies at a venue Create emergency procedures The importance of training and drills in getting a venue emergency ready Requirements Be able to understand key concepts Be willing to add to learning by using the additional resources provided Introduction Introduction FREE 00:03:00 Who are We? 00:04:00 Who is This Course For 00:02:00 Why Have an Emergency Management Plan? 00:06:00 Emergency Planning Committee (EPC) Introduction 00:05:00 Emergency Plan and Procedures Emergency Identification and Analysis 00:06:00 Potential Emergencies for Venues. Let's start with Fire 00:05:00 Internal Threats, Visitors and Bomb Threats 00:09:00 Suspect Items 00:02:00 Active Shooter 00:06:00 Crowd-Related Emergencies 00:09:00 Terrorism 00:07:00 Structure of the Emergency Plan and Emergency Response Procedures 00:02:00 Evacuation Diagram 00:02:00 Distribution of the Emergency Plan and Procedures 00:04:00 Review and Routine Servicing 00:01:00 Key Considerations for our Emergency Response Procedures Introduction and Required Procedures 00:04:00 Notification, Communication, Media, Social Media, Control & Coordination 00:10:00 Children and Emergency Response Equipment 00:04:00 Evacuation Options, Routes & Assembly Areas 00:05:00 First Aid, Lifts & Escalators 00:01:00 Occupants and Visitors with a Disability 00:03:00 Other Considerations 00:06:00 Emergency Control Organisation Emergency Control Organisation 00:04:00 Selection Criteria for ECO Members, Roles, Identification and Indemnity 00:03:00 Who will make a good Chief Warden? 00:06:00 Training and Response Exercises EPC and ECO Training 00:05:00 Occupants, Visitors, Skill Retention & Training Materials 00:04:00 Emergency Response Exercises or 'Drills' 00:08:00 Wrap Up Wrap Up 00:02:00 Course Certification
This Adobe Photoshop CC Intermediate builds on skills gained either in the workplace or on the Photoshop CC Introduction Training. Once you've gotten comfortable with the basic techniques of Adobe Photoshop, you're ready to sharpen your skills with this intermediate level course. Learn how to give your projects more definition, clarity and style. Take your Photoshop skills to the next level with this course. Learn how to colour correct, work with advanced layer options and make masks for image editing. You'll also create and manipulate everything from filters, gradients, patterns, type and shape layers and paths. In addition, you will work with advanced special effects, including blur and distort filters, stylizing effects, liquefy and smart filters, and work with Smart Objects. You will understand and work with RAW images. Finally, you will automate tasks using Actions, create Droplets, HDR images, and a panoramic image, explore integration with other Adobe software, and understand colour management. What Will I Learn? Paint and Use Brushes Use Vector Tools Use Advanced Special Effects Work with RAW Images Review Retouching Basics Automate Tasks Integrate with Other Adobe Software Explore Color Management Requirements Recommended pre-requisites: Adobe Photoshop CC Introduction Who is the target audience? Students who wish to learn some of the more advanced features of Photoshop CC. Start Here Introduction FREE 00:03:00 Painting and Using Brushes Painting with Brushes 00:09:00 Using the Brushes Panel 00:06:00 Defining Custom Brushes 00:04:00 Saving Tool Presets 00:02:00 Using the History Brush 00:03:00 Using Vector Tools Working with Vector Shapes 00:10:00 Creating Custom Shapes 00:02:00 Using the Pen Tool 00:07:00 Discovering Paths 00:04:00 Understanding Vector Masks 00:03:00 Using Vector Objects and Spot Colors 00:06:00 Using Libraries What is the CC Library 00:02:00 Adding and Deleting Assets in the Library 00:03:00 Sharing Assets 00:02:00 Creating New Libraries 00:03:00 Sharing a Library 00:02:00 Advanced Special Effects Using the Blur Filters 00:06:00 Applying the Distort Filters 00:03:00 Creating a Pixelated Look 00:02:00 Stylizing Effects 00:02:00 Using Liquify 00:05:00 Using Smart Filters 00:04:00 Working with Smart Objects 00:03:00 Loading a Texture into Type 00:04:00 Working with RAW Images What is a Raw Image 00:05:00 Processing Raw Images 00:12:00 Opening a JPEG File in Raw 00:06:00 Retouching Basics Developing a Strategy for Retouching 00:04:00 Using Retouching Tools 00:10:00 Using the Dust and Scratches Filter 00:04:00 Applying Sharpening 00:08:00 Working with Face Aware Liquify 00:06:00 Automating Tasks Using Actions 00:03:00 Using Droplets 00:05:00 Creating an HDR Image 00:07:00 Creating a Panoramic Image 00:07:00 Integration with other Adobe Software Using PSD Files in InDesign 00:04:00 Using PSD Files in Illustrator 00:03:00 Using PSD Files in Dreamweaver 00:04:00 Understanding Color Management Why Color Management 00:03:00 Calibrating a Monitor 00:04:00 Calibrating a Printer 00:03:00 Loading Profiles into PSDs 00:02:00 Conclusion Course Recap 00:01:00 Course Certification
Managing a salon requires more than just a keen eye for beauty trends; it’s about mastering the art of efficient operations. The Salon Operations Management course is designed for those looking to enhance their understanding of the inner workings of a salon business. Whether you’re already working in a salon or considering stepping into a managerial role, this course will provide you with the tools needed to ensure smooth operations, from inventory control to staff management. You'll delve into key areas such as budget management, customer service strategies, and effective scheduling, all while learning how to maximise business potential. With the beauty industry constantly evolving, keeping up with salon management is crucial to staying competitive. This course will guide you through the complexities of daily salon operations, helping you streamline processes and boost overall productivity. You’ll learn how to manage finances, oversee stock, and lead your team to success without missing a beat. Whether you aim to enhance your current role or take charge of your own salon, this course offers valuable insights into the operational side of the business. No matter the size of the salon, mastering these elements will set you up for success. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Salon Management Module 02: Business Planning and Development Module 03: Salon Operations and Infrastructure Module 04: Financial Management for Salons Module 05: Marketing and Promotion in the Salon Industry Module 06: Human Resource Management in Salons Learning Outcomes: Master business planning for your salon. Build and maintain a successful salon infrastructure. Manage your salon's finances with confidence. Develop effective marketing strategies for the beauty industry. Efficiently handle human resource management in your salon. Navigate the intricacies of salon management with ease. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Salon owners and managers looking to enhance their skills. Aspiring salon entrepreneurs seeking a competitive edge. Beauty professionals aiming to understand salon operations. Individuals interested in the salon industry's business side. Students pursuing a career in beauty and hair. Those keen on developing their business acumen. Anyone aspiring to excel in the beauty and hair industry. Individuals with a passion for entrepreneurship. Career path Salon Manager Beauty Salon Owner Spa Manager Hair Salon Director Beauty Business Consultant Beauty and Wellness Entrepreneur Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
The Authority Guide to Emotional Resilience in Business course is one of the best-demanded courses to learn about emotional behaviour. It helps to develop emotional resilience and learn how to maintain realistic optimism to help you to manage stress more effectively within a business environment. This course provides you with the knowledge to help you understand how to deal effectively with the emotions integrated with change and unfamiliar or uncertain circumstances in your business. This course will teach you more about emotions in stress management. Learn how to develop your emotional resilience and use this skill at work. What you'll learn understand emotional resilience with a business focus. put in place strategies to manage stress and weather storms in the workplace. develop your own personal resilience. understand how to develop resilience within the hearts and minds of your team and your organisation. Requirements You should have an interest and understanding of emotional intelligence but no prior knowledge and experience is needed to benefit from the course. You should be interested in emotions and resilience at work. You should be keen to learn techniques to understand how to contribute to your business success. Introduction to the Authority Guide to Emotional Resilience in Business Introduction to Resilience 00:04:00 What is Resilience? 00:02:00 Why Resilience is Useful and When Resilience is Useful 00:02:00 The Benefits of Resilience and Being More Resilient 00:02:00 Moods, Environments and Situations 00:18:00 Assessing your Emotional Resilience Assessing your Emotional Resilience 00:10:00 Resilience vs. Coping Coping With The Stresses And Strains of Life 00:03:00 When Stress Takes Over 00:03:00 The Role of Risk in Resilience 00:01:00 Challenge and Resilience 00:04:00 Moving From Setback to Comeback Facilitating Change 00:02:00 Developing Resilience In Change 00:02:00 How Emotions Are Involved In Change 00:02:00 Personal Transition Through Change 00:03:00 Personal Transition Through Change Curve 00:05:00 Anxiety - Can I Cope? 00:01:00 Happiness - At Last Something Is Going To Change 00:01:00 Denial - Change? What Change? 00:01:00 Anger - This Is Having A Bigger Impact Upon Me Than I Thought 00:02:00 Disillusionment - I'm Off. This Isn't For Me. 00:01:00 Depression or Despair - Who Am I? 00:01:00 Hostility - I'm Going To Make This Work If It Kills Me 00:01:00 Acceptance - I Can See Myself In The Future 00:01:00 Moving Forward - This Can Work And Be Good 00:01:00 Ways To Look After Yourself In Times Of Change 00:01:00 The Characteristics of Resilience Characterising Resilience 00:05:00 Anti-Fragility - The Resilience Of The Future 00:02:00 Resilience Is a Mindset 00:01:00 The Dynamics Of Resilience - Your Capacity To Adapt 00:03:00 Energy Levels And Resilience - Being Energy Efficient 00:03:00 Increasing Levels Of Resilience 00:01:00 The Body's Reaction To Adversity 00:02:00 The Neuroscience Of Resilience 00:02:00 The Behaviours of Resilience The Information Contained In Emotions 00:09:00 The Role of Optimism In Resilience 00:02:00 Your Beliefs About Perfectionism - How These Impact Upon Your Resilience 00:02:00 How Your Attitude To Change Impacts Upon Your Resilience 00:02:00 How Too Much Resilience Causes Problems 00:03:00 Working With Too Much Resilience 00:02:00 The Role Of Mindfulness In Developing Resilience 00:02:00 How Coaching Helps 00:01:00 8 Action Strategies to Develop Resilience Strategy 1 - Feel in Control 00:01:00 Strategy 2 - Create a Personal Vision 00:01:00 Strategy 3 - Be Flexible and Adaptable 00:01:00 Strategy 4 - Get Organised 00:01:00 Strategy 5 - A Mindset for Problem Solving 00:01:00 Strategy 6 - Get Connected 00:01:00 Strategy 7 - Be Socially Competent 00:01:00 Strategy 8 - Be Proactive 00:01:00 Team Resilience Ways Of Working To Build Team Resilience 00:01:00 The 4 Things That Resilient Teams Do 00:05:00 The Way to Lead Resilient Teams 00:03:00 Ways To Strengthen Resilience In Others 00:04:00 Organisational Resilience What is Organisational Resilience? 00:02:00 Working With Volatility, Uncertainty, Complexity and Ambiguity (VUCA) 00:06:00 The Capacity of Individuals and Organisation to Deal with VUCA 00:02:00 Ways To Build Resilient Organisations 00:03:00 The Paradox of Resilience The Paradox of Resilience 00:01:00
Negotiate is a crucial part of our professional and personal lives - whether it's devising agreements with clients or solving issues with our family. The implications of these negotiations can be huge, and if we miss the opportunity to negotiate or handle the conversation poorly, we lose out. Negotiation how to craft agreements how to craft agreements that give everyone more begin your negotiations you have received agreement. Negotiation how to craft agreements that give everyone more a masterclass in crafting agreements that produce excellent result and even better . The Negotiation: How To Craft Agreements That Give Everyone More will teach you how to prepare for and engage in every negotiation to achieve better results for yourself and others - whether you're drawing up a contract with a new client, buying a house or, often the trickiest of all, settling family disagreements. What will you learn? On this course, you will learn all the key elements that are necessary when creating agreements that give everyone more. These include: Principles of collaborative negotiation How to structure your negotiation Understanding the power of variables Preparing Proposing Bargaining Agreeing Understanding personality How to avoid common gambits Requirements You need to have opportunities to negotiate in your professional or personal life Who is the target audience? Anyone who wants to work with others to produce long term results in their professional and personal lives What people are saying about this course? 'Gavin's is a special gift....If this is your first exposure to his talent, you are in for a treat.' - Marc Nohr - CEO of Fold7 'It's great to have such an honest, practical and enjoyable guide to the art of negotiation' - Mike Morton - Leadership Trainer Introduction and The Principles of Collaborative Negotiation Welcome and Course Overview FREE 00:06:00 Why Good Negotiation Practice Leads to Better Relationships 01:03:00 Shameless Book Plug 00:01:00 Millie's Cookie Story 00:07:00 Exercise 1: Intentions / Objectives for This Programme 00:01:00 Giving Structure to Your Negotiation Strategy Negotiation is not 00:02:00 Distinguishing Negotiation from -Haggling 00:07:00 The 7 Steps to Negotiation Success 00:06:00 Exercise 2: Giving Structure to your Negotiations 00:01:00 Step One - Preparing Yourself for Collaborative Negotiation Preparing Yourself and Your WIN Outcomes 00:06:00 Exercise 3: Securing Commitment to Negotiate 00:01:00 The 4 P's 00:01:00 The Importance of Personality 00:02:00 We, Then Me 00:02:00 Exercise 4: The 4 P's 00:01:00 Step Two - Preparation - Understanding the Power of Variables Introduction to Variables 00:04:00 Video Examples of Excellent Creativity in Variables 00:03:00 Exercise 5: Understanding the Power of Variables 00:01:00 Using the WIN Matrix 00:03:00 Exercise 6: Write Your Win Matrix 00:02:00 Step Three - Understanding Your Partner's Point of View Introduction 00:01:00 Example Story- Maps of the World - Dyl's Den 00:03:00 Exercise 7: Stepping Into Your Partner's Shoes 00:01:00 Step Four - Discussing Introduction- Stating Intentions 00:04:00 Co-Active Listening- Are You Really Listening 00:02:00 The Power of Pause 00:01:00 Exercise 8: Using Open Questions 00:01:00 Exercise 9: Going Above and Beyond Their Wildest Dreams 00:01:00 Exercise 10: Socratic Questioning 00:04:00 Exercise 11: Creating a Discussion Agreement Statement 00:01:00 Step Five - Proposing Introduction to the Propose Stage 00:05:00 Exercise 12: Putting Your Proposal into Writing 00:01:00 Step Six - Bargaining Introduction 00:02:00 Exercise 13: Creating a Bargaining Agreement Statement 00:02:00 The Power of Silence 00:04:00 Exercise 14: Developing Your Time-Out Strategy 00:01:00 Step Seven - Agreeing Introduction to Bargaining 00:04:00 The Written Columbo 00:02:00 Exercise 15: Drafting an 'Agreement In Principle' 00:01:00 Getting Yourself Out of the Way - The Human Operating System Introduction - The Missing Link 00:04:00 Exercise 16: Noticing Your Thinking 00:02:00 What Does this Mean in Your Negotiations? 00:03:00 Understanding Personality Why Personality? 00:05:00 Introducing the 4 Colours 00:04:00 Introducing the 8 Aspects 00:04:00 Inspiration v Discipline Driven 00:04:00 Exercise 17: Teddy Bear 00:01:00 Big Picture vs Down to Earth 00:03:00 Exercise 18: Football Club Trip 00:01:00 People Focused vs Outcome Focused 00:02:00 Splash App 00:02:00 Exercise 19: Completing Your Own Assessment 00:01:00 Negotiation with Different 'Personality Types' 00:04:00 Using the Seven Steps at Home Introduction 00:04:00 Avoiding Common Gambits Some Negotiators Use Nibbling - The Columbo 00:02:00 The Flinch 00:02:00 The Red Herring 00:01:00 Higher Authority 00:02:00 The Reluctant Buyer - Seller 00:01:00 The Best of a Bad Choice 00:01:00 Conclusion - Can You Really Get More by Giving More? Conclusion & Thank You 00:02:00 Bonus Lecture 00:01:00 Course Certification Resources Negotiation: How To Craft Agreements That Give Everyone More 00:00:00