2396 Courses

Customer Service Manager with Telephone Etiquette & KYC Diploma Elevate your career in the service industry with our Customer Service Manager with Telephone Etiquette & KYC Diploma. Master Customer Service strategies, telephone etiquette, and KYC procedures. Become a Customer Service maven and set yourself apart. Learning Outcomes: Implement effective Customer Service models. Manage customer relationships through proven Customer Service tactics. Resolve conflicts with angry customers using Customer Service skills. Enhance telephone communication with focused Customer Service training. Apply Customer Service principles in Know Your Customer (KYC) methods. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from Customer Service Manager with Telephone Etiquette & KYC Diploma: Customer Service Models: Implement and evaluate proven Customer Service models for organizational excellence. Customer Management: Excel in customer relationship management by integrating Customer Service best practices. Dealing With Angry Customers: Apply Customer Service techniques to defuse conflicts and enhance customer satisfaction. Talking The Right Way On The Phone: Master telephone etiquette, elevating your Customer Service delivery to a new level. Understanding Customer Due Diligence: Adopt Customer Service principles in conducting comprehensive customer due diligence. KYC Methods: Implement Know Your Customer (KYC) procedures, fortified by excellent Customer Service practices.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Conveyancing will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this course will help you keep ahead of the pack. The course incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Conveyancing course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 01: Conveyancing- Online Diploma Course Course 02: Paralegal Course 03: Property Law and Legislation Course 04: Understanding Wills and Probate Laws - Level 2 Course 05: Contract Manager Diploma Course 06: Estate Agent & Property Management Course 07: Construction Industry Scheme (CIS) Course 08: Document Control Course 09: GDPR Data Protection Level 5 Course 10: Customer Service Training Complete Diploma Course 11: Effective Communication Skills Diploma So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: Pay once and get lifetime access to 11 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable knowledge without leaving your home How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Conveyancing Training expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Course Curriculum : Course 01: Conveyancing- Online Diploma Course Introduction Key Conveyancing Fundamentals Property Law & Conveyancing Practice Land Registry Updates and Law Law of Contract Landlord and Tenant Standard Transactions Understanding Accounting Procedures Preparing Legal Documents Taxation Issues for Conveyancers Course 02: Paralegal Understanding the Concept of Paralegal Key Legal Terminology Effective Communication Skills for Paralegals The Legal Workplace & Professionals Law & Legal Systems Contract & Business Law Property Law Wills, Probate, Estate Law Criminal Law Common Paralegal Legal Matters Human Rights Conflict and Conflict Resolution Professional Conduct and Ethics of Paralegals Mandatory Knowledge Fields and Survival Tips for Paralegals Course 03: Property Law and Legislation Introduction to Property Law Land Law Principles- Rights and Interests Registered and Unregistered Land Ownership and Possession of the Property Co-Ownership in Property Leases and Bailment Property Law: License The Mortgage Law Insurance for Property Maintenance Proprietary Estoppel (Property Rights) Security Interests in Property Course 04: Understanding Wills and Probate Laws - Level 2 An Introduction to Estate and Wills Making a Will Trusts and Dispositions Intestacy Probate Correcting Errors in a Will Revocation of Wills Power of Attorney Course 05: Contract Manager Diploma Introduction to Contract Management Classification of Contracts Contract Lifecycle - Understanding The Stages Principles of English Contract Law Contract Management Plan & Efficiency Contract Manager's Roles, Responsibilities & Career Opportunities Risks, Disputes & Supplier Relation In Contract Management Negotiation, Variation & Changes in Contract Management Contract Management Process Evaluation & KPI Contract Review, Challenges and Future Course 06: Estate Agent & Property Management **Estate Agent** Estate Agent: An Introduction Different Types of Estate Agents Getting Started on the Job Listing Property: Finding the Sellers Valuation Process Negotiating as Estate Agent Selling Property: Finding the Buyers Letting Property Technology for Estate Agents Regulation of Estate Agents **Property Management** Introduction to Property Management The Role and Responsibilities of a Property Manager Listing Properties and Marketing The Letting Process and Tenancy Agreement The Property Management Process Keeping Tenants Long Term Regulations of Property Management Changes in the UK Property Market: An Opportunity Course 07: Construction Industry Scheme (CIS) Construction Industry Scheme (CIS) Coverage of the Scheme Contractors and Registration for the Scheme Verification Process The CIS Returns Record Keeping and CIS Certificates Penalties Involved in CIS Miscellaneous Information Course 08: Document Control Introduction to Document Control Principles of Document Control and Elements of Document Control Environment Document Control Lifecycle Document Control Strategies and Instruments Document Management Quality Assurance and Controlling Quality of Documents Project Document Control Electronic Document Management Systems and Soft Copy Documentation Course 09: GDPR Data Protection Level 5 GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations Course 10: Customer Service Training Complete Diploma Who We Are and What We Do Establishing Your Attitude Identifying and Addressing Customer Needs Generating Return Business In-Person Customer Service Giving Customer Service over the Phone Providing Electronic Customer Service Recovering Difficult Customers Understanding When to Escalate Course 11: Effective Communication Skills Diploma Business Communication Verbal and Non-verbal Communication Written Communication Electronic Communication Communicating with Graphic Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Conveyancing Training bundle. Requirements This Conveyancing Training course has been designed to be fully compatible with tablets and smartphones. Career path Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Conveyancing- Online Diploma Course) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Foundation course allows learners to gain an introductory understanding of the coffee itself and foundational skills required to set a grinder, make espressos, foam and texture milk and latte art techniques per SCA quality standards while implementing health and safety practices and customer service. Practical learning objectives and activities prepare the learner to conduct key foundational tasks of a barista. A written exam tests theoretical knowledge based on Foundation course learning objectives.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Do you know what type of business analysis it takes to succeed in ecommerce? In 2023, ecommerce sales surged by nearly 40% in the UK thanks to proper business analysis. This Ecommerce & Business Analysis bundle equips learners with the vital skills and insights needed to analyse, strategize, and drive success in the ever-evolving Ecommerce landscape. With a single payment, you will gain access to Ecommerce & Business Analysis course, including 10 premium courses, a QLS Endorsed Hardcopy certificate and 11 PDF certificates for Absolutely free. This Ecommerce and Business Analysis Bundle Package includes: Course 01: Advanced Diploma in Business Development at QLS Level 7 10 Additional CPDQS Accredited Premium Courses - Course 01: Commercial Law Course 02: Lean Process & Six Sigma Training Course Course 03: Creative Marketing Plan Course 04: Ecommerce Management Course 05: Financial Analysis Course 06: Diploma in Performance Management Course 07: Customer Service Training Course 08: Developing Interpersonal Skills Course Course 09: Critical Thinking Training Course 10: Decision-Making in High-Stress Situations Our Ecommerce & Business Analysis training course is your gateway to thriving in today's business landscape. Acquire knowledge of Ecommerce Management, Commercial Law, and Creative Marketing. Gain insights into Financial Analysis, Performance Management, Customer Service, Interpersonal Skills and much more. Learning Outcomes Of this Bundle Master ecommerce strategies and Business Analysis techniques. Apply lean processes for optimised Business Analysis operations. Create effective marketing plans for ecommerce success. Make Business Analysis with financial data with Ecommerce knowledge. Develop decision-making skills in high-stress situations. Enrol in our Ecommerce & Business Analysis bundle to advance your career as an ecommerce Specialist or business analyst, paving the way for business success. Why Choose Our this Bundle? Get a Free QLS Endorsed Certificate upon completion of Ecommerce & Business Analysis Get a free student ID card with Ecommerce & Business Analysis Training Get instant access to this Ecommerce & Business Analysis course. Learn Ecommerce & Business Analysis from anywhere in the world The Ecommerce & Business Analysis is affordable and simple to understand Lifetime access to the Ecommerce & Business Analysis course materials The Ecommerce & Business Analysis comes with 24/7 tutor support Start your learning journey straightaway! This Ecommerce & Business Analysis's curriculum has been designed by Ecommerce & Business Analysis experts with years of Ecommerce & Business Analysis experience behind them. The Ecommerce & Business Analysis course is extremely dynamic and well-paced to help you understand Ecommerce & Business Analysis with ease. Assessment Process You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Advanced Diploma in Business Development at QLS Level 7 exams. CPD 280 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Ecommerce & Business Analysis bundle is perfect for highly motivated people who want to improve their technical skills and prepare for the career they want! Requirements No prior background or expertise is required to enrol in this Ecommerce and Business Analysis Training. Career path The Ecommerce & Business Analysis bundle will boost your CV and aims to help you get the job or even the long-awaited promotion of your dreams. Certificates Advanced Diploma in Business Development at QLS Level 7 Hard copy certificate - Included CPDQS Accredited PDF Certificate Digital certificate - Included

Duration 2 Days 12 CPD hours This course is intended for Project team members & consultants In this course, students learn how to set up the billing interface points between sales and distribution and financial accounting. Course Outline Forms of billing in SD Methods for creating billing documents Methods for creating billing documents Invoice lists Billing plans and down payments Revenue account determination Special features of the SD/FI interface Additional course details: Nexus Humans SCM615 SAP Sales and Customer Service training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the SCM615 SAP Sales and Customer Service course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Growing Business with Proper Branding bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Growing Business with Proper Branding related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Growing Business with Proper Branding bundle will help you build a solid foundation to become a proficient worker in the sector. This Growing Business with Proper Branding Bundle consists of the following 30 CPD Accredited Premium courses - Course 1: Neuroscience for Personal Branding Course 2: Branding Your Business Course 3: Business Branding For Small Businesses Course 4: Personal Branding Course Course 5: Brand Building Management Course 6: Marketing Secrets for High Sales Course 7: Building a Professional Brand Using LinkedIn Course 8: Visual Merchandising Diploma Course 9: Marketing Communication Course 10: Operations Management Course 11: Leadership and Management Course Course 12: Diploma in Risk Management Level 7 Course 13: Corporate Risk And Crisis Management - Online Course Course 14: Complete Communication Skills Master Class for Life Course 15: Marketing Strategies for Business Course 16: Strategic Planning and Analysis for Marketing Course 17: Lead Generation with Attraction Marketing for Business Course 18: Complete Online Marketing & Advertising Course Course 19: PR : Public Relation Course 20: Email Marketing Masterclass Course 21: Facebook Marketing Strategy for Business Course 22: Youtube Marketing Strategy Course 23: Linkedin Marketing for Business Course 24: Video Marketing Strategy Course 25: Advanced Diploma in Digital Marketing Course 26: Advanced Diploma in Social Media Marketing Course 27: Corporate Social Responsibility (CSR) Course 28: Stakeholder Management Course 29: Patient Customer Service Training Course 30: Certificate in Purchasing and Procurement 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 1: Career Development Plan Fundamentals Course 2: CV Writing and Job Searching Course 3: Interview Skills: Ace the Interview Course 4: Video Job Interview for Job Seekers Course 5: Create a Professional LinkedIn Profile Course 6: Business English Perfection Course Course 7: Networking Skills for Personal Success Course 8: Boost Your Confidence and Self-Esteem Course 9: Public Speaking Training Course 10: Learn to Fight Procrastination Learning Outcome This tailor-made Growing Business with Proper Branding bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Growing Business with Proper Branding Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Growing Business with Proper Branding bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Growing Business with Proper Branding Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Do you want to prepare for your dream job but strive hard to find the right courses? Then, stop worrying, for our strategically modified Marketing Strategy: Digital & Affiliate Marketing bundle will keep you up to date with the relevant knowledge and most recent matters of this emerging field. So, invest your money and effort in our 40 course mega bundle that will exceed your expectations within your budget. The Marketing Strategy: Digital & Affiliate Marketing related fields are thriving across the UK, and recruiters are hiring the most knowledgeable and proficient candidates. It's a demanding field with magnitudes of lucrative choices. If you need more guidance to specialise in this area and need help knowing where to start, then StudyHub proposes a preparatory bundle. This comprehensive Marketing Strategy: Digital & Affiliate Marketing bundle will help you build a solid foundation to become a proficient worker in the sector. This Marketing Strategy: Digital & Affiliate Marketing Bundle consists of the following 30 CPD Accredited Premium courses - Course 01 :Marketing Fundamentals Course 02 :Strategic Planning and Analysis for Marketing Course 03 :Sales Negotiation Training Course 04 :Visual Merchandising Course 05 :Telephone Skills Diploma Course 06 :Webinar Marketing Funnel Course 07 :Youtube Marketing Diploma Course 08 :Content Management Course 09 :Content Writing & Copy Writing For SEO and Sales Course 10 :Email Content Writing Course 11 :Effective Email Marketing Course 12 :Customer Relationship Management Course 13 :Personal and Networking Skills Course 14 :Effective Communication Skills Diploma Course 15 :Social Media Marketing Training Course 16 :Social Media Strategy for Business Course 17 :LinkedIn Marketing & Sales Lead Generation Blueprint Course 18 :Retail Customer Service Training Course 19 :Sales Generation Course Course 20 :The Ultimate Sales Training Blueprint: How To Master Sales Course 21 :Sales & Selling Management Course Course 22 :Affiliate Marketing Course 23 :Digital Marketing - Growth Hacking Techniques Course 24 :Digital Marketing Business Tips Course 25: Lead Generation with Attraction Marketing for Business Course 26: TikTok Marketing for Business Course 27: Facebook Marketing Course 28: Instagram Marketing Course 29: Pinterest Marketing Course 30: Creativity and Problem Solving Skills 10 Extraordinary Career Oriented courses that will assist you in reimagining your thriving techniques- Course 01 :Career Development Plan Fundamentals Course 02 :CV Writing and Job Searching Course 03 :Interview Skills: Ace the Interview Course 04 :Video Job Interview for Job Seekers Course 05 :Create a Professional LinkedIn Profile Course 06 :Business English Perfection Course Course 07 :Networking Skills for Personal Success Course 08 :Boost Your Confidence and Self-Esteem Course 09 :Public Speaking Training Course 10 :Learn to Fight Procrastination Learning Outcome This tailor-made Marketing Strategy: Digital & Affiliate Marketing bundle will allow you to- Uncover your skills and aptitudes to break new ground in the related fields Deep dive into the fundamental knowledge Acquire some hard and soft skills in this area Gain some transferable skills to elevate your performance Maintain good report with your clients and staff Gain necessary office skills and be tech savvy utilising relevant software Keep records of your work and make a report Know the regulations around this area Reinforce your career with specific knowledge of this field Know your legal and ethical responsibility as a professional in the related field This Marketing Strategy: Digital & Affiliate Marketing Bundle resources were created with the help of industry experts, and all subject-related information is kept updated on a regular basis to avoid learners from falling behind on the latest developments. Certification After studying the complete training you will be able to take the assessment. After successfully passing the assessment you will be able to claim all courses pdf certificates and 1 hardcopy certificate for the Title Course completely free. Other Hard Copy certificates need to be ordered at an additional cost of •8. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Ambitious learners who want to strengthen their CV for their desired job should take advantage of the Marketing Strategy: Digital & Affiliate Marketing bundle! This bundle is also ideal for professionals looking for career advancement. Requirements To participate in this course, all you need is - A smart device A secure internet connection And a keen interest in Marketing Strategy: Digital & Affiliate Marketing Career path Upon completing this essential Bundle, you will discover a new world of endless possibilities. These courses will help you to get a cut above the rest and allow you to be more efficient in the relevant fields.

Barista Skills teaches the essential practical skills needed behind the espresso bar, such as how to set your grinder, make espresso, foam and texture milk for cappuccinos, and create latte art, as well as an exploration of health and safety issues, customer service protocols, and basic business practices. The Barista Skills Foundation course allows learners to gain an introductory understanding of the coffee itself and foundational skills required to set a grinder, make espressos, foam and texture milk and latte art techniques per SCA quality standards while implementing health and safety practices and customer service. Practical learning objectives and activities prepare the learner to conduct key foundational tasks of a barista. A written exam tests theoretical knowledge based on Foundation course learning objectives.

Follow your dreams by enrolling on the Airport Management and Customer Service course today and develop the experience, skills and knowledge you need to enhance your professional development. Airport Management and Customer Service will help you arm yourself with the qualities you need to work towards your dream job. Study the Airport Management and Customer Service training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Airport Management and Customer Service course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Airport Management and Customer Service course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Airport Management and Customer Service course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Airport Management and Customer Service course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Airport Management and Customer Service course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Airport Management and Customer Service course. The Airport Management and Customer Service course is designed by industry experts and is tailored to help you learn new skills with ease.  The Airport Management and Customer Service is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Airport Management and Customer Service when it suits you. Access the Airport Management and Customer Service course modules from any internet-enabled device, including computers, tablets, and smartphones. The Airport Management and Customer Service course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Airport Management and Customer Service now and start learning instantly! What You Get Out Of Studying Airport Management and Customer Service With Janets: Receive a digital Certificate upon successful completion of the Airport Management and Customer Service course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The Airport Management and Customer Service training course is delivered through Janets' online learning platform. Access the Airport Management and Customer Service content from any internet-enabled device whenever or wherever you want to. The Airport Management and Customer Service course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Airport Management and Customer Service course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Airport Management and Customer Service course. After successfully passing the Airport Management and Customer Service course exam, you will be able to apply for a CPD-accredited certificate as proof of your Airport Management and Customer Service qualification. Certification All students who successfully complete the Airport Management and Customer Service course can instantly download their digital certificate. You can also purchase a hard copy of the Airport Management and Customer Service course certificate, which will be delivered by post for £9.99. Who Is This Course For: The Airport Management and Customer Service is ideal for those who already work in this sector or are an aspiring professional. This Airport Management and Customer Service course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Airport Management and Customer Service is open to all students and has no formal entry requirements. To study the Airport Management and Customer Service course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Airport Management and Customer Service is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Airport Management and Customer Service and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Airport Management and Customer Service Module 1: Introduction to Airport Management Introduction to Airport Management 00:15:00 Module 2: Airport Customer Service Airport Customer Service 00:11:00 Module 3: Passenger Terminal Management Passenger Terminal Management 00:15:00 Module 4: Airport Components Airport Components 00:16:00 Module 5: Airport Peaks and Airline Scheduling Airport Peaks and Airline Scheduling 00:17:00 Module 6: Cargo Management Cargo Management 00:15:00 Module 7: Aviation Noise Control Aviation Noise Control 00:10:00 Module 8: Weather Control Weather Control 00:15:00 Module 9: Sustainable Airport Management Sustainable Airport Management 00:16:00 Module 10: Security Management Security Management 00:16:00 Module 11: Innovation and Growth Innovation and Growth 00:16:00 Mock Exam Mock Exam - Airport Management and Customer Service 00:20:00 Final Exam Final Exam - Airport Management and Customer Service 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Introducing the "Hospitality Management" bundle - an all-encompassing collection of 18 courses that will propel your career in the vibrant world of hospitality to new heights. This comprehensive bundle covers a wide range of essential topics, providing you with a solid foundation in hospitality management, customer service excellence, event planning, finance, and much more. Gain the theoretical insights and strategies needed to thrive in this dynamic industry and stand out as a leader in the field. With the "Hospitality Management" bundle, you'll delve into the intricacies of managing hotels, restaurants, catering services, and customer experiences. Discover the principles of effective concierge services, catering management, and restaurant operations. Master the art of providing exceptional customer service, honing your interpersonal skills, and understanding business etiquette to create unforgettable experiences for guests. Dive into the world of event planning, cost control, and compliance management to ensure seamless operations and mitigate business risks. We proudly offer 18 courses within the Hospitality Management bundle, providing you with industry-recognised qualifications. These Courses are: Course 01: Hospitality Management Course 02: Concierge Course 03: Catering Management Course 04: Restaurant Management Course 05: Hotel Operations Training Course 06: Hotel Chief Accountant Training Course 07: Customer Service Management (CRM) Course 08: Customer Service Training Course 09: Business Etiquette and Professional Behavior Course 10: Developing Interpersonal Skills Course Course 11: Event Planning Course 12: Cost Control Process and Management Course 13: Customer Service Course 14: HACCP Training Course 15: Understanding Excellence In Customer Service For Hospitality Course 16: Finance and Cash management for Hospitality Course 17: Compliance & Business Risk Management Course 18: Microsoft Excel - Beginner, Intermediate & Advanced In Addition, you'll get Five Career Boosting Courses absolutely FREE with this Bundle. Course 01: Professional CV Writing Course 02: Job Search Skills Course 03: Self Esteem & Confidence Building Course 04: Professional Diploma in Stress Management Course 05: Complete Communication Skills Master Class Learning Outcomes: Acquire a comprehensive understanding of hospitality management principles and strategies. Develop the skills necessary for effective customer service and fostering excellence in guest experiences. Gain expertise in event planning, including logistics, coordination, and execution. Comprehend financial management and cash control processes specific to the hospitality industry. Understand and implement business etiquette and professional behavior standards. Enhance interpersonal skills for effective communication and building strong relationships with guests and colleagues. Attain proficiency in utilizing Microsoft Excel for data analysis and reporting purposes. This comprehensive package offers 18 meticulously curated courses, covering the key aspects of managing hotels, restaurants, and customer experiences. Designed to provide you with a theoretical foundation in hospitality practices, this bundle equips you with the knowledge and strategies needed to excel in this exciting industry. From customer service excellence to event planning and financial management, these courses unlock the potential for growth and success in your hospitality career. Immerse yourself in the world of hospitality management with our "Hospitality Management" bundle. CPD 230 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring hospitality professionals seeking to enter the industry with a strong foundation of knowledge. Current hospitality employees looking to advance their careers and expand their skill set. Individuals interested in starting their own hospitality business and require a comprehensive understanding of the industry. Professionals in related fields who wish to transition into the vibrant world of hospitality. Career path Hotel Manager: £25,000 - £70,000 per year Restaurant Manager: £20,000 - £50,000 per year Catering Manager: £20,000 - £45,000 per year Event Planner: £22,000 - £45,000 per year Customer Service Manager: £20,000 - £50,000 per year Financial Controller (Hospitality): £30,000 - £60,000 per year Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included