In this course, we'll delve into the world of sustainability, responsible business practices, and ethical decision-making and how it can benefit a business and you. We will cover some actionable changes you can make today to become more sustainable, ethical, and provide good governance practices.
Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.
Throughout this course, we will introduce reading financial reports for beginners in more detail, including: -What is a financial report? -Benefits of reading financial reports -Different types of financial reports -How can financial reports help companies make decisions?
Let’s face it: no organisation can reach its true potential without having the talented people on board. This is why effective recruitment and workforce planning is essential to ensure that your business is able to achieve its goals. But where do you begin finding the right people for the role? How do you know that they will be a great fit for the organisation?
The A3 Thinking Course is a great way to introduce people to the concept of A3 Thinking. You will understand that the first use of the A3 as a tool is to standardise a methodology to respond to problems. Additionally, A3 Thinking encourages root cause analysis, reveals processes, and represents goals and actions in a format that triggers conversation and learning. Is this course accredited and recognised? Yes, this course is fully approved by CPD. Employers universally accept this qualification. You will be able to instantly download and print your certificate as soon as you successfully complete the course. How long will this course take me? Roughly 1 -2 hours. But you don't have to do it all in one go.Who should take this course? Anyone who wants to improve how they think and learn. There are no entry requirements.Course TopicsWe build our courses so that you're able to better retain what you learn. This course is divided into eight easy to follow interactive modules and includes a multiple-choice test at the end. The course covers the following: Problem description, Initial Perception Breakdown of the Problem, Problem Clarification Mapping out for this step can be driven by a set of questions - For example, the "5 W's (what, where, when, why, who) and 2H's" (how, how many). Point of Cause, Setting Target Containment Cause and Effect Follow Up Action, Corrective Actions Effect Confirmation Share the successfully implemented actions Aims of the Training CourseBy the end of this course you will understand: What A3 Thinking is Why and when you should use A3 Thinking How to effectively apply A3 Thinking
This Health and Safety Level 2 course will provide you with essential knowledge for typical work environments. This will allow you to identify and mitigate health and safety risks such as manual handling, fire and electrical safety and working safely at height. We design our courses using illustrations that help you understand the subject matter and to retain the information. This course is rated EXCELLENT and we have a 100% success rate!