47454 Courses

Dealing with Angry or Rude Customers   Course Description   Copyright Ross Maynard 2021   Course Description If you work in customer service in any way, then, from time to time, you are going to have to deal with angry or rude customers. This course will help you manage those stressful situations and support the customer as best you can. Anger is a normal and relatively common emotion caused by a perceived hurt or provocation. In some cases a customer’s anger or rude behaviour may be driven by the failings of your organisation or its products and services. In other cases, the problem may be outside your control but you still have to deal with the impact. In this course we look at anger in a customer service situation and how to deal with it. We review the nature and causes of anger; we look at how poor customer service can cause anger and what you can do to prepare your organisation to deal with anger. We cover the warning signs for anger and present a 12 step approach to dealing with an angry customer. We cover questions and short scripts that can help you start a discussion with an angry customer, and we consider why customers might be rude. Finally we look at managing the stress of dealing with an angry customer and finish the course with a review of the key learning points. I hope you find the course helpful.   Key Learning Points  On completion of the course, delegates will be able to: Understand the nature and causes of anger as an emotion. Consider their objectives when dealing with an angry customer. Help prepare their organisation for dealing with angry customers. Identify appropriate customer service metrics Work through a series of steps to deal with an angry customer. Use questions and short scripts to try to help a customer bring their anger under control . Consider why a customer might be rude, and how to deal with that rudeness. Understand how to manage the stress of dealing with angry or rude customers.     Curriculum L1: Anger as an Emotion L2: Your Objectives when Dealing with Anger L3: Poor Customer Service L4: Preparing your Organisation  L5: Warning Signs and What Not to Do L6: The 12 Steps to Dealing with Anger L7: Example Scripts for Angry Customers L8: Dealing with Rude Customers L9: Dealing with Stress, and Key Learning Points     Pre-Course Requirements There are no pre-course requirements     Additional Resources Copy of customer behaviour policy     Course Tutor Your tutor is Ross Maynard. Ross is a Fellow of the Chartered Institute of Management Accountants in the UK and has 30 years’ experience as a process improvement consultant specialising in business processes and organisation development. Ross is also a professional author of online training courses. Ross lives in Scotland with his wife, daughter and Cocker Spaniel

Course Description Get instant knowledge from this bite-sized Diploma in Property Development Part - 2 course. This course is very short and you can complete it within a very short time. In this Diploma in Property Development Part - 2 course you will get fundamental ideas of property development, the key strategy of building regulation, planning process and so on. Enrol in this course today and start your instant first step towards building regulation. Learn faster for instant implementation. Learning Outcome Familiarise with building regulation Understand the planning process Gain in-depth knowledge of the project management Know how to market your property How Much Do Property Managers Earn? Senior - £45,000 (Apprx.) Average - £31,000 (Apprx.) Starting - £21,000 (Apprx.) Requirement Our Diploma in Property Development Part - 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Diploma in Property Development Part - 2 Building Regulation 00:11:00 The Planning Process 00:11:00 Project Management 00:13:00 Marketing Your Property 00:13:00 Assignment Assignment - Diploma in Property Development Part - 2 00:00:00

Train to become a Driving Instructor with Driving Skills Academy and earn up to £40,000 + per annum after meeting all your business and car expenses. If you want to be your own boss and are looking for a well-paid job that you can fit in and around your lifestyle then becoming a driving instructor could be the ideal full time or part time career.

***From Woof to Wow! Transform Dog First Aid & Cleaning Fears into Confidence!*** Did you know that according to a recent survey by the RSPCA, 3 out of 5 dog owners wish they knew more about dog first aid? Being prepared for emergencies can make all the difference for your dog's well-being. This course bundle provides you with the theoretical foundation to effectively respond to situations requiring Dog First Aid. In response to this rising demand, the Dog First Aid and Cleaning course bundle has been curated to equip dog owners with essential knowledge. By the end of this Dog First Aid course, participants will have gained critical insights into maintaining their dog's health, managing emergencies, and ensuring their overall well-being, all through theoretical understanding and knowledge dissemination. Courses you will get- Course 01: Dog First Aid Course 02: Dog Health Care Course 03: Dog Parasite Care Course 04: Dog Cleaning Course 05: Introduction to Dog Breeds and Basic Anatomy Learning outcome: At the end of this Dog First Aid and Cleaning course, you will: Identify common dog emergencies and recognize the signs of Dog First Aid needs. Apply Dog First Aid techniques for minor injuries and illnesses. Understand the importance of preventative healthcare for dogs. Implement effective parasite control measures to keep your dog healthy. Develop a regular dog cleaning routine for optimal hygiene. Gain foundational knowledge about different dog breeds and basic canine anatomy. Key Highlights for Dog First Aid Course: CPD QS Accredited Proficiency with this Dog First Aid bundle After successfully completing the Dog First Aid bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Dog First Aid bundle The online test with immediate results You can study and complete the Dog First Aid bundle at your own pace. Study for the Dog First Aid bundle using any internet-connected device, such as a computer, tablet, or mobile device. Curriculum Breakdown Course 01: Dog First Aid delves into crucial lifesaving techniques like CPR and proper bandaging. You'll also explore how to address common medical conditions and prevent emergencies from happening in the first place. Module 01: Introduction to Dog First Aid Module 02: First Aid Kits for Canine Module 03: CPR For your DOG Module 04: Dressing and Bandage Module 05: Different Medical Conditions and Treatment of Canine Module 06: Preventing a Health and Safety Crisis Module 07: Pregnancy, Birth and Newborn Care Course 02: Dog Health Care emphasizes the importance of preventative care through regular checkups, vaccinations, and proper nutrition. Module 01: Keeping Your Dog Healthy and Clean Module 02: Importance of Regular Check-up Module 03: Dog Vaccination Module 04: Food Habit and Healthy Diet Module 05: Food and Nutrition Requirements for Dogs Module 06: Neutering Your Dog Course 03: Dog Parasite Care equips you to identify and manage internal and external parasites that can threaten your dog's health. Module 01: Different Coat Types of Dogs Module 02: Fleas, Ticks and Other External Parasites Module 03: Internal Parasites Module 04: Infections and Other Skin Conditions Module 05: Basics of Clipping and Scissoring Course 04: Dog Cleaning provides step-by-step guidance on bathing your dog, caring for their ears, eyes, teeth, and nails, while ensuring a positive and stress-free experience. Module 01: General Considerations of Bathing and Dying Module 02: Getting Your Dog to Love Bath Time Module 03: Bathing Process Module 04: Drying Your Dog Module 05: Eyes, Ears, Teeth and Nail Care Module 06: Cleaning and Disinfecting the Grooming Area and Equipment Course 05: Introduction to Dog Breeds and Basic Anatomy introduces you to the fascinating world of dog breeds and their unique characteristics. Module 01: Understanding Basic Dog Anatomy Module 02: Toy Group and Working Group Module 03: Herding Group and Hound Group Module 04: Terrier Group and Sporting Group Module 05: Non-Sporting Group and Mixed Breeds Certification CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Dog First Aid and Cleaning course is perfect for: Dog owners who want to be prepared for emergencies. Individuals who work with dogs in professional settings (kennels, shelters, etc.). Anyone who wants to learn more about dog care and well-being. People considering a career working with animals. Animal lovers who want to deepen their bond with their canine companions. Those who are interested in learning more about dog breeds. Requirements ***Never Fear, Fido's Here! Emergency Prep for Dog Lovers*** There are no prerequisites for this Dog First Aid and Cleaning course. All you need is a love for dogs and a desire to learn! Career path This Dog First Aid and Cleaning course can help you on your path to a variety of rewarding careers working with animals, such as: Dog walker Pet sitter Veterinary technician Dog trainer Kennel worker Dog groomer Breeder (with additional qualifications) This Dog First Aid course bundle, rich in theoretical knowledge, prepares you for various roles in the well-being and maintenance of dogs. Certificates Certificate of completion Digital certificate - Included After successfully completing this course, you can get 5CPD accredited digital PDF certificate for free. Certificate of completion Hard copy certificate - Included After successfully completing this course, you can get 5 CPD accredited hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Overview In the United Kingdom, the Construction Industry Scheme (CIS) plays a pivotal role in regulating the construction sector and ensuring compliance with tax regulations. The construction industry is a significant contributor to the UK economy, and individuals working within it can earn substantial annual incomes. Understanding the CIS is essential for anyone involved in this industry, as it directly impacts earnings and tax responsibilities. Learning Outcomes: Gain a comprehensive understanding of the Construction Industry Scheme. Learn about the coverage and scope of the CIS, including who is affected by it. Familiarize themselves with the registration process for contractors under the scheme. Understand the verification procedures required to ensure compliance. Master the intricacies of filing CIS returns accurately. Develop proficiency in record-keeping and handling CIS certificates. Description This course delves into the intricacies of the Construction Industry Scheme (CIS) in the UK. Participants will explore topics ranging from the scheme's coverage and contractor registration to verification processes and penalties involved. The course places a strong emphasis on accurate record-keeping and understanding the significance of CIS certificates. It equips individuals with the knowledge needed to navigate the complexities of the construction industry while adhering to tax regulations. Why Choose Us? This course is accredited by the CPD Quality Standards. Lifetime access to the whole collection of the learning materials. Online test with immediate results. Enroling in the course has no additional cost. You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Will I Receive A Certificate Of Completion? Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. Who Is This Course For? Individuals working in the construction industry. Contractors and subcontractors in the UK. Accountants and tax professionals. Business owners involved in construction projects. Anyone interested in understanding the CIS and its implications. Those seeking to ensure compliance with tax regulations in the construction sector. Requirements The Construction Industry Scheme (CIS) course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Construction Industry Scheme (CIS), without any fuss. Career Path Construction Contractor Construction Project Manager Construction Accountant Tax Consultant for Construction Firms Construction Business Owner Construction Compliance Officer Construction Financial Analyst Order Your Certificate To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: Course Curriculum Construction Industry Scheme (CIS) Module 01: Construction Industry Scheme (CIS) 00:30:00 Module 02: Coverage of the Scheme 00:35:00 Module 03: Contractors and Registration for the Scheme 00:30:00 Module 04: Verification Process 00:30:00 Module 05: The CIS Returns 00:20:00 Module 06: Record Keeping and CIS Certificates 00:30:00 Module 07: Penalties Involved in CIS 00:25:00 Module 08: Miscellaneous Information 01:00:00 Mock Exam Mock Exam- Construction Industry Scheme (CIS) 00:20:00 Final Exam Final Exam- Construction Industry Scheme (CIS) 00:20:00 Order Your Certificate Order Your Certificate 00:00:00

The current global demand for clean energy has resulted in rapid growth in the renewable energy sector. As the renewable industry grows, so does the demand for talent to work within it, bringing lots of new career prospects. The industry is the perfect transition for individuals leaving the armed forces who will have benefitted from exposure to many of the skills and experience, as well as the work ethic, that are required to work within this exciting, fast-paced industry.

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00

Medication Awareness training is essential in the Health and Social Care Sector. This course aims to provide learners with the knowledge required to support the use of medication in Health and Social Care settings. It provides information on the different types, classifications and forms of medication, as well as providing guidance on safe storage and disposal.

Overview of HACCP Level 3 Food Safety Join our HACCP Level 3 Food Safety course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The HACCP Level 3 Food Safety course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The HACCP Level 3 Food Safety course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This HACCP Level 3 Food Safety Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this HACCP Level 3 Food Safety. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the HACCP Level 3 Food Safety course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This HACCP Level 3 Food Safety is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the HACCP Level 3 Food Safety course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this HACCP Level 3 Food Safety Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.

[vc_row][vc_column][vc_column_text] Description: Want to fast-track your career in computer engineering? After learning the programming basics of C++, it's time to take your coding skills to the next level with this Level 3 diploma in C++ Programming Course. C++ is one of the most useful object-oriented programming languages out there, and is the leading language for video game and web development. This online course is designed for those who have prior programming experience. C++ is an object-oriented (OO) programming language which offers greater reliability and efficiency than older, more structured programming methods. It is a well-established, mainstream language used across a broad range of applications. This course covers key topics such as array indexing, unions, function pointers, standard library strings, building blocks and more. Certify your skills in software engineering, join the community of C++ coders and start learning essential computer programming skills from the comfort of your own home! Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 3 Diploma in C++ Programming is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 3 Diploma in C++ Programming is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market.[/vc_column_text][/vc_column][/vc_row] Level 3 Diploma in C++ Programming Classes and Structs FREE 00:22:00 Enums 00:14:00 Unions 00:16:00 Introduction to Pointers 00:11:00 Pointers and Array Indexing 00:12:00 Using Const with Pointers 00:09:00 Pointers to String Literals 00:12:00 References 00:14:00 Smart Pointers 00:22:00 Arrays 00:15:00 Standard Library Strings 00:13:00 More Standard Library Strings 00:18:00 Functions 00:18:00 More Functions 00:16:00 Function Pointers 00:15:00 Control Statements 00:18:00 Mock Exam Mock Exam- Level 3 Diploma in C++ Programming 00:20:00 Final Exam Final Exam- Level 3 Diploma in C++ Programming 00:20:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00