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🌟 Unlock Success in the Workplace with Mastering Workplace Communication through Active Listening! 🌟   Are you looking to propel your career to new heights? Enhance your professional relationships? Elevate your communication skills to stand out in today's competitive workplace? Welcome to our transformative online course: 'Mastering Workplace Communication through Active Listening.' In this comprehensive program, you will embark on a journey that goes beyond traditional communication methods. Active listening is the cornerstone of effective communication, and this course is designed to equip you with the essential skills to become a master communicator.   🚀 What You'll Gain: Enhanced Communication Proficiency: Learn the art of active listening, enabling you to understand others deeply, fostering trust and cooperation. Improved Interpersonal Relationships: Build stronger connections with colleagues, supervisors, and clients, leading to more productive and harmonious collaborations. Conflict Resolution Expertise: Acquire conflict resolution strategies by listening actively, diffusing tensions, and reaching mutually beneficial resolutions. Career Advancement Opportunities: Stand out in your professional sphere by showcasing superior communication skills, leading to promotions and recognition. Boosted Team Performance: Foster a positive work environment by cultivating listening skills, resulting in increased team productivity and efficiency. 🔑 Course Highlights: Engaging Modules: Dive into interactive modules filled with practical exercises, real-life scenarios, and quizzes to reinforce your learning. Expert-Led Instruction: Learn from industry experts who will guide you through proven techniques and strategies for effective communication. Accessible Anytime, Anywhere: Enjoy the convenience of learning at your own pace, fitting lessons seamlessly into your busy schedule. Peer Interaction: Engage with a community of like-minded individuals, sharing experiences and insights to enhance your learning journey.   🎓 Who Should Enroll: Professionals seeking to excel in their careers by mastering communication skills. Team leaders, managers, and supervisors aiming to create cohesive and productive work environments. Individuals aspiring to build stronger personal and professional relationships through effective communication.   🌟 Enroll Now and Empower Your Communication Skills Today! 🌟 Invest in yourself and your future success by enrolling in 'Mastering Workplace Communication through Active Listening.' Join countless professionals who have transformed their careers through effective communication. Don't miss this opportunity to unlock your full potential in the workplace! Sign up now to gain immediate access and start your journey toward becoming a master communicator! Course Curriculum INTRODUCTION Promo Video - Listening Skills The Ultimate Workplace Soft Skills 00:00 LISTENING TACTICS & STRATEGIES Quick Wins - The Cell Phone Secret to Good Listening Skills 00:00 Stacking the Listening Environment in Your Favor 00:00 The Telephone Listening Trap Will Never Catch You Again 00:00 Housekeeping Note Sometimes You should Turn OFF Your Listening Skills 00:00 Setting Just One Agenda Item Listening 00:00 It Is Incredibly Easy to See How Well You Are Listening - Test 00:00 It's Even Easier to Listen When You Do This 00:00 Technology Will Eat Your Brain Unless You Do This 00:00 Using Your Most Effective Body Language Tool 00:00 The Best Listening Body Language From the Neck Down 00:00 Reading the Speaker's Body 00:00 Connecting At the Emotional Level with Your Colleague To Hear All 00:00 Mastering the Art of NOT Interrupting 00:00 Asking for Clarification Is A Great Form of Listening 00:00 Engaging in Conversation at Just the Right Time 00:00 Strong Listening Creates Strong Reactions From You 00:00 Honing Your Sense of Timing and Judgment to Make You a Great Listener 00:00 Using The Magic of Pen and Paper Tools to Your Advantage 00:00 Summarizing the Conversation Is Great for You and Your Colleague 00:00 The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time! 00:00 CONCLUSION Conclusion - Your New Reputation As a Great Listener! 00:00

Enhance your ability to apply a range of techniques and tools to help improve management of emotions under stress, make more effective decisions in difficult scenarios and manage your energy more effectively in stressful situations.

Do you want to improve your oratory skill? Do you work in the Public affair or do you want to be a politician? Are you trying to develop good command over your communication skill? Then this course is the perfect solution for you. The course provides a powerful insight into the way communication works. Do you have the ability to read people? Do you understand what motivates other people? Do you handle difficult people and hard situations with grace, serenity and tranquility? A good communicator does these works. They can quickly assess people and guess what their problems are? The course will help you to upgrade your intellectual abilities so that you can get individuals to react with the right communication. The course will guide you to gain excellent communications skills to express your thoughts nicely. Course Highlights Mastering Communication Techniques is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Mastering Communication Techniques into 18 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 13 hours, 45 minutes hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Mastering Communication Techniques Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Mastering Communication Techniques is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Mastering Communication Techniques is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Communication Techniques What Is Communication FREE 00:30:00 Understand Yourself And Your Message FREE 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:15:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started FREE 00:30:00 Module Two - Communicating with Body Language FREE 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Final Exam

Overview Psychology: Psychologist Training opens doors to a world where you can understand people better. This course gives you the tools to look at how people think, feel, and act. The UK's mental health field is growing fast, with more than 40,000 psychologists and therapists working in the NHS alone. This means there are many chances for new psychologists to find work and help others. Our course covers all the important parts of psychology.  You'll learn about how children grow up, why people do what they do, and how our brains work. We also teach you about different mental health issues and how to study human behaviour properly. By the end of the course, you'll know how to look at problems from many angles and help people with their mental health. This knowledge is useful in many jobs, not just as a psychologist. You could work in schools, hospitals, or even help businesses understand their workers better. If you like figuring out puzzles about how people tick, this course is for you. It's a chance to learn skills that can change lives and make the world a bit better. Join us to learn about the amazing science of the human mind and how you can use it to help others. In this course, you will: Understand the fundamental principles and approaches of psychology Analyse human behaviour, emotions, and cognitive processes Examine developmental stages from childhood through adulthood Explore various psychological disorders and their characteristics Apply research methods and assessments in psychological studies Evaluate ethical considerations in psychological practice and research Process of Evaluation After studying the Psychology : Psychologist course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Psychology : Psychologist course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Psychology : Psychologist is suitable for anyone aspiring to start a career in Psychology : Psychologist; even if you are new to this and have no prior knowledge on Psychology : Psychologist, this course is going to be very easy for you to understand.  And if you are already working in the Psychology : Psychologist field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Psychology : Psychologist course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Psychology : Psychologist course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Psychology : Psychologist course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Psychology : Psychologist course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Perspectives in Psychology Promo Video 00:01:00 What is Psychology 00:10:00 The Biological Approach 00:10:00 Behaviourist and Cognitive Approaches 00:10:00 Person-Centred Approaches 00:08:00 Research Methods in Psychology 00:12:00 Debates in Psychology 00:13:00 Social Psychology Social Influence: Compliance, Obedience and Conformity 00:10:00 Social Cognition 00:09:00 Applied Social Psychology 00:10:00 Cognitive Psychology and Its Applications Perception 00:10:00 Attention 00:07:00 Remembering (Memory) 00:10:00 Forgetting (Memory) 00:07:00 Language 00:10:00 Thinking (Cognition) 00:07:00 Attitudes 00:10:00 Problem-Solving and Artificial Intelligence 00:09:00 Child Development Issues in Child Development 00:05:00 Cognitive Development 00:07:00 The Development of Language and Communication 00:06:00 Social Perception (Interpersonal Perception) 00:06:00 Moral Development 00:09:00 The Psychology of Atypical (Abnormal) Behaviour The definition and Diagnosis of Atypical (Abnormal) Behaviour 00:07:00 Treatments of atypical (abnormal) behaviour 00:07:00 Emotional disorders 00:05:00 Research Methods Research Methods 00:06:00 Research Issues 00:06:00 Data Analysis 00:07:00 Thank You and Good Bye! 00:02:00

Level 1 Introductory Certificate in Caring for Children Under Five Would you like to work with children as a career? With this Level 1 Introductory Certificate in Caring for Children Under Five, you will learn vital skills related to play, growth, and appropriate feeding for children. This Level 1 Introductory Certificate in Caring for Children Under Five course prepares you to work in nurseries or other childcare settings. Moreover, the Level 1 Introductory Certificate in Caring for Children Under Five course helps to make a personal progression plan and be organised. Through the Level 1 Introductory Certificate in Caring for Children Under Fivecourse, you can understand a child's emotions, and social needs and provide a safe environment. Overall, all the care-related topics are covered in our Level 1 Introductory Certificate in Caring for Children Under Five course to make you a professional individual. To follow your goals and acquire the experience, abilities, and information necessary to work with children under the age of five, enrol in our Level 1 Introductory Certificate in Caring for Children Under Five course. Learning Outcomes Of Level 1 Introductory Certificate in Caring for Children Under Five After completing this Level 1 Introductory Certificate in Caring for Children Under Five course, learners will be able to: Know techniques to improve your own organisational skills with Level 1 Introductory Certificate in Caring for Children Under Five. How to develop a personal progression plan and provide an activity to support children’s emotional and social needs are explained in Level 1 Introductory Certificate in Caring for Children Under Five. Level 1 Introductory Certificate in Caring for Children Under Five helps to understand planning a safe childcare environment. You can enhance your understanding by providing an activity to encourage children to eat healthily through the Level 1 Introductory Certificate in Caring for Children Under Five. Special Offers of this Level 1 Introductory Certificate in Caring for Children Under Five Course This Level 1 Introductory Certificate in Caring for Children Under Five Course includes a FREE PDF Certificate Lifetime access to this Level 1 Introductory Certificate in Caring for Children Under Five Course Instant access to this Level 1 Introductory Certificate in Caring for Children Under Five Course Get FREE Tutor Support to this Level 1 Introductory Certificate in Caring for Children Under Five Course Level 1 Introductory Certificate in Caring for Children Under Five Level 1 Introductory Certificate in Caring for Children Under Five Prepare for a rewarding career in childcare with the Introductory Level 1 Introductory Certificate in Caring for Children Under Five course. This course equips you with essential skills to thrive in nurseries and childcare settings. You'll learn how to create a personal progression plan while staying organized, ensuring you’re ready for the challenges ahead. Through the Introductory Level 1 Introductory Certificate in Caring for Children Under Five, you'll gain insights into understanding a child's emotions and social needs, enabling you to provide a safe and nurturing environment. Enroll now to cover all vital care-related topics and become a confident and professional childcare provider! Who is this course for? Level 1 Introductory Certificate in Caring for Children Under Five This Level 1 Introductory Certificate in Caring for Children Under Five course is designed for anyone who wants to develop their knowledge of the childcare industry. Requirements Level 1 Introductory Certificate in Caring for Children Under Five To enrol in this Level 1 Introductory Certificate in Caring for Children Under Five Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Caring for Children Under Five Course. Be energetic and self-motivated to complete our Caring for Children Under Five Course. Basic computer Skill is required to complete our Caring for Children Under Five Course. If you want to enrol in our Caring for Children Under Five Course, you must be at least 15 years old. Career path Level 1 Introductory Certificate in Caring for Children Under Five This Level 1 Introductory Certificate in Caring for Children Under Five course may lead you to a variety of career opportunities. Such as nursery, childcare education or early years education.

Level 5 QLS Endorsed Course with FREE Certificate | CPD & CiQ Accredited | 150 CPD Points | Lifetime Access

Anger Management: Anger Management Course Online Do you consistently seek to increase your knowledge and abilities by taking classes? This Anger Management: Anger Management Course education is ideal for you. You will gain a step-by-step understanding of how to control your anger via this Anger Management: Anger Management Course. You will learn more effective strategies to control your rage in this anger management training. You can control your rage with Anger Management: Anger Management Course. You will learn how to recognize the factors that make you furious from anger management. You will learn how to make an individualized plan for addressing those triggers through Anger Management: Anger Management Course. Participate in this Anger Management: Anger Management Course if you want to have a stress-free, joyful life and achieve professional success. Special Offers of this Anger Management: Anger Management Course This Anger Management: Anger Management Course includes a FREE PDF Certificate. Lifetime access to this Anger Management: Anger Management Course Instant access to this Anger Management: Anger Management Course Get FREE Tutor Support from Monday to Friday in this Anger Management: Anger Management Course Courses are included in this Anger Management: Anger Management Bundle Course Course 01: Anger Management Course 02: Workplace Stress Management Course 03: Level 2 Certificate in Business Management Course 04: Level 7 Diploma in Operations Management Course 05: Level 2 Certificate in Hospitality Management Course Course 06: Healthcare Management Training Course 07: Facilities Management Diploma Others Benefits of This Anger Management: Anger Management CourseBundle Free 7 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Anger Management: Anger Management Course] Anger Management: Anger Management Course Online Industry Experts Designed this Anger Management: Anger Management Course into 04 detailed modules. Course Curriculum of Anger Management Course Module 01: Introduction to Anger Module 02: The Process in Anger Module 03: Effect of Anger on Our Thinking Module 04: How to Manage Anger Assessment Method of Anger Management Course After completing each module of the Anger Management: Anger Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification of Anger Management Course After completing the MCQ/Assignment assessment for this Anger Management: Anger Management Course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Anger Management: Anger Management Course Online The Anger Management: Anger Management Course is designed to teach individuals and working professionals how to control their anger in personal and professional life. Requirements Anger Management: Anger Management Course Online Students who intend to enrol in this Anger Management: Anger Management Course must meet the following requirements: Anger Management: Good command of the English language. Anger Management: Must be vivacious and self-driven Anger Management: Basic computer knowledge. Anger Management: A minimum of 16 years of age is required Career path Anger Management: Anger Management Course Online After completing this Anger Management: Anger Management Course, you will be able to confidently understand specific knowledge and skills in order to improve and enhance your skills for your career in the relevant employment sector. Certificates Certificate of completion Digital certificate - Included

Don't just take our word for it Amazing workshop. Very informative for the freshers like me. Learned a lot of things about digital marketing. I'm really thankful. Aarini Sinha It was a great experience. The course was jampacked with excellent information. And when I needed help, Skill-up helped me with technical problems instantly. Fast feedback. Varsha Sivamohan I am currently signed on to several courses with skill up. I have just finished my second one. The courses are informative and good for all types of learners. I recommend them. Judith Taylor The support team was FANTASTIC!!! Very quick to respond and even though I was nervous as I am not good at tests, they made me feel comfortable. I am very grateful for the support Charlie Anderson Completed the Level 3 Mental Health Support Worker course, very good and highly recommend it. Very good course, enjoyed it thoroughly and important in my line of work as a Support worker. Parmjit Dosanjh I am pleased to have completed my online course in Mental Health First Aid with SkillUp. All the modules were detailed & comprehensive with review questions, which really helped me to grasp the information & prepared me well for the mock test & final exam. Shan I was a bit nervous about the course but I gave a try,it's perfect and I still can't believe I paid a peanut to acquire such a course,the sliding show and introduction was well understood.i will recommend skill up to anyone interested to persuade a meaningful career,and also to the support team keep doing the good work.💪 Sara Nana Course Curriculum Mindfulness Meditation for Everyday Living ▶ Introduction- Let's Begin the Journey to True Love 🕐 00:09:00 ▶ Mindfulness Practice #1- Breath- A Doorway to Freedom 🕐 00:13:00 ▶ Meditation #2: Are you ready to fall in love with your body as a sacred temple? 🕐 00:13:00 ▶ Practice #3: Discover the Mystery of the Present Through Sensation tracking 🕐 00:13:00 ▶ Practice #4: If you like freedom this practice is for you! 🕐 00:10:00 ▶ Practice #5: Opening to the Secret of the Magical Pause 🕐 00:11:00 ▶ Practice #6: Say what? Lining Up Your Speech with Integrity 🕐 00:09:00 ▶ Practice #7- Dropping Down Into the Mystery of the Golden Realms 🕐 00:09:00 ▶ Practice #8- A Return to the Bliss of Self-Love 🕐 00:07:00 ▶ Now You're Ready to Dive Into Practice - A Review of it All 🕐 00:04:00 Mock Exam Mock Exam - Mindfulness Meditation for Everyday Living 🕐 00:20:00 Final Exam Final Exam - Mindfulness Meditation for Everyday Living 🕐 00:20:00

Get ready for an exceptional online learning experience with the Emotional Intelligence, Self Esteem, Motivation, Team Management & Stress management bundle! This carefully curated collection of 20 premium courses is designed to cater to a variety of interests and disciplines. Dive into a sea of knowledge and skills, tailoring your learning journey to suit your unique aspirations. The Emotional Intelligence, Self Esteem, Motivation, Team Management & Stress management is a dynamic package, blending the expertise of industry professionals with the flexibility of digital learning. It offers the perfect balance of foundational understanding and advanced insights. Whether you're looking to break into a new field or deepen your existing knowledge, the Emotional Intelligence package has something for everyone. As part of the Emotional Intelligence, Self Esteem, Motivation, Team Management & Stress management package, you will receive complimentary PDF certificates for all courses in this bundle at no extra cost. Equip yourself with the Emotional Intelligence bundle to confidently navigate your career path or personal development journey. Enrol today and start your career growth! This Bundle Comprises the Following CPD Accredited Courses: Emotional Intelligence Master Emotional Intelligence for Crucial Moments Develop Your Emotional Confidence Boost Your Confidence and Self-Esteem Shape Your Social Confidence Enhance Your Spiritual Confidence Emotional Intelligence: Become EQ Counsellor Foundation in Emotional Intelligence Assertiveness and Self Confidence Development Daily Motivation Hacks- The 50-minute Motivation Guide Motivation - Motivating Yourself & Others Supporting a Grieving Employee: A Manager's Guide Team Management Leading and Managing Remote Team Workplace Stress Management Career Development Plan Fundamentals CV Writing and Job Searching Learn to Level Up Your Leadership Networking Skills for Personal Success Ace Your Presentations: Public Speaking Masterclass Learning Outcome: Gain comprehensive insights into multiple fields. Foster critical thinking and problem-solving skills across various disciplines. Understand industry trends and best practices through the Emotional Intelligence Bundle. Develop practical skills applicable to real-world situations. Enhance personal and professional growth with the Emotional Intelligence Bundle. Build a strong knowledge base in your chosen course via the Emotional Intelligence Bundle. Benefit from the flexibility and convenience of online learning. With the Emotional Intelligence package, validate your learning with a CPD certificate. Each course in this bundle holds a prestigious CPD accreditation, symbolising exceptional quality. The materials, brimming with knowledge, are regularly updated, ensuring their relevance. This bundle promises not just education but an evolving learning experience. Engage with this extraordinary collection, and prepare to enrich your personal and professional development. Embrace the future of learning with the Emotional Intelligence, Self Esteem, Motivation, Team Management & Stress management, a rich anthology of 15 diverse courses. Each course in the Emotional Intelligence bundle is handpicked by our experts to ensure a wide spectrum of learning opportunities. ThisEmotional Intelligence, Self Esteem, Motivation, Team Management & Stress management bundle will take you on a unique and enriching educational journey. The bundle encapsulates our mission to provide quality, accessible education for all. Whether you are just starting your career, looking to switch industries, or hoping to enhance your professional skill set, the Emotional Intelligence, Self Esteem, Motivation, Team Management & Stress management bundle offers you the flexibility and convenience to learn at your own pace. Make the Emotional Intelligence package your trusted companion in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Emotional Intelligence, Self Esteem, Motivation, Team Management & Stress management bundle is perfect for: Lifelong learners looking to expand their knowledge and skills. Professionals seeking to enhance their career with CPD certification. Individuals wanting to explore new fields and disciplines. Anyone who values flexible, self-paced learning from the comfort of home. Career path Unleash your potential with the Emotional Intelligence, Self Esteem, Motivation, Team Management & Stress management bundle. Acquire versatile skills across multiple fields, foster problem-solving abilities, and stay ahead of industry trends. Ideal for those seeking career advancement, a new professional path, or personal growth. Embrace the journey with the Emotional Intelligence bundle package. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Overview Uplift Your Career & Skill Up to Your Dream Job - Learning Simplified From Home! Kickstart your career & boost your employability by helping you discover your skills, talents and interests with our special Communication Skills Master Class . You'll create a pathway to your ideal job as this course is designed to uplift your career in the relevant industry. It provides professional training that employers are looking for in today's workplaces. The Communication Skills Master Class is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Communication Skills Master Class has been designed by industry experts to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Communication Skills Master Class , like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into elementary modules, allowing our students to grasp each lesson quickly. At StudyHub, we don't just offer courses; we also provide a valuable teaching process. When you buy a course from StudyHub, you get unlimited Lifetime access with 24/7 dedicated tutor support. Why buy this Communication Skills Master Class? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Communication Skills Master Class there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Communication Skills Master Class is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Communication Skills Master Class does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Communication Skills Master Class was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Communication Skills Master Class is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Section 01: Basic Communication Skills Definition of Communication 00:03:00 Elements of Communication 00:04:00 Communication Styles 00:03:00 Steps in Communication Process 00:01:00 Step 1 of Communication Process 00:02:00 Step 1 Explained - Goal and preparation 00:05:00 Step 1 Explained - Practicing Positive Intent 00:02:00 Step 1 Explained - Understanding Assumptions 00:06:00 Step 2 of Communication Process 00:04:00 Characteristics of Clear Message 00:04:00 Three Different Communication Styles 00:06:00 Assertive Communication Style 00:02:00 Body Language and Signals 00:03:00 Third Step in Communication - Seeing Feedback 00:04:00 Listening Skills - Listen with Compassion 00:04:00 Listening Skills - Meaning of Paraphrasing 00:02:00 Ways to Improve Communication and Knowledge Check 00:05:00 Increase Effectiveness of Communication 00:08:00 8 Guidelines for Giving Praise and Feedback 00:05:00 Additional Tips for Effective Communications 00:09:00 Section 02: Communication in Organisations & Strategic Communications Communication Requirements in Business 00:08:00 Skills required in corporate communication 00:06:00 Interactive Communications 00:08:00 Reason why Communication Fails 00:03:00 Communication Channels and Their Problems 00:06:00 Indications of Incompetent Communication 00:06:00 Other reasons for Communication failure 00:04:00 Strategic Communication Liner Model 00:05:00 Strategic Communication Adaptive Model 00:04:00 Strategic Communication Interpretive Model 00:04:00 Strategic Communication in Public Communication 00:09:00 Resources and Audience for Strategic Public Communication 00:07:00 Source of Strategic Communication 00:05:00 Strategic Communication - Summary of three models 00:12:00 Strategic Communication - Guidelines for Interpretative Models 00:05:00 Strategic Communication - Public Communications 00:11:00 Internal Communication - Orientation 00:09:00 Internal Communication - Moral Compansation and Benefits 00:07:00 Internal Communication - Organisation Change 00:07:00 External Communication - Issues Management 00:06:00 External Communication and PR 00:05:00 External Communication - Issue Management - Organisation Response 00:13:00 External Communication - Image Management and Issue Advocacy 00:06:00 External Communication - Risk and Crisis Communication 00:10:00 Case Study on Corporate Strategic Communication 00:09:00 Section 03: How to Make Strategic Communication Plans What is Strategy? 00:06:00 What is Communication Strategy? 00:05:00 When Communication Strategy is required 00:04:00 Why Communication Strategy is required 00:03:00 Information we need before making strategy 00:08:00 Setting Goals and Identify Audience 00:08:00 Catagorise your Audience to help draft right message 00:04:00 Drafting Message to cater your audience 00:04:00 Channels and Timing of Communication 00:05:00 Resources risk and Evaluation of communication strategy 00:04:00 Summary of Communication Strategy 00:03:00 Strategic Communication Plan Template 00:04:00 Strategic Communication Plan 00:04:00 Difference between Strategic and Tactical Communication 00:03:00 Traditional Planning and why Refreshed Approached 00:05:00 Change Management - What are concerns? 00:03:00 Refreshed Approach to Communication Planning 00:07:00 Possible Problems in Communication Plan, Success measurement 00:06:00 Measure, Feedback and Manage Cynics 00:03:00 Social Aspects of Communication Strategy 00:12:00 Additional Planning on Social Aspects of Communication Strategy 00:04:00 Strategic Communication - American Airlines Case Study 00:33:00 Section 04: Group Discussions Skills How to Succeed in Group Communication 00:10:00 Defining Group Communication 00:08:00 Elements of Group Communication and Types of Group 00:08:00 Advantages and Disadvantages of Group Discussion 00:08:00 How to prepare for group Discussion 00:07:00 Practice for group Discussion and other aspects 00:08:00 Dos and Don't group Discussion 00:08:00 Section 05: Communication Skills for Conflict Resolution Summary of previous class 00:05:00 What is conflict - class discussion? 00:07:00 Communication in Conflict 00:08:00 Meaning of Positive intent in difficult situations 00:09:00 Positive Intent - Example 00:05:00 De-escalating Emotions as a method to communicate in Conflicts 00:06:00 Detached Responsibility method in resolving conflicts 00:13:00 Keys to handle Angry Peoples 00:06:00 Keys to deal with denial 00:04:00 Uncovering Hidden Agendas 00:06:00 Giving Negative Feedback 00:09:00 Receiving Negative Feedback and Exercise 00:08:00 Assignment Assignment - Communication Skills Master Class 00:00:00