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Unlock the full potential of product management with our comprehensive course. Dive deep into product management fundamentals, Agile methodologies, and gain hands-on experience with essential project management tools, including Trello, Jira, Microsoft Teams, Planner, and ChatGPT. Elevate your career and drive success in the digital age.

This comprehensive course on AWS Certified Cloud Practitioner (CLF-C01) empowers you to fast-track your IT career. Gain in-depth knowledge of cloud computing, AWS services, and architectural concepts. With hands-on labs, quizzes, and real practice exams, you will confidently build cost-effective, fault-tolerant IT solutions on the AWS Cloud.

Overview Show that you are committed to providing the absolute best in Customer Service with this expert training. This Customer Service for Hospitality course will coach you in Customer Service expectations and offer useful recommendations for displaying outstanding Customer Service performance. Any business is reliant on its Customer Service staff, showing consideration and attention to its clients, and you can be taught to embody this Customer Service protocol. You will learn how to pre-empt requests by Customer Service customers and to perform tasks diligently. The specific requirements for Customer Service are also covered in-depth, alongside the UK legislation that governs Customer Service events and establishments with Customer Service staff. This Customer Service course is designed to equip you with the essential Customer Service skills needed to excel in the hospitality industry. From understanding the nuances of Customer Service interactions to mastering the art of proactive Customer Service, you will be prepared to handle any Customer Service challenge that comes your way. Whether you are new to the field or looking to enhance your Customer Service expertise, this training will set you apart as a Customer Service professional. With a focus on practical applications, this Customer Service course ensures that you are not just learning theory but are also capable of applying Customer Service principles in need. Enrol today to elevate your Customer Service capabilities and make a lasting impression in the Customer Service sector. Why Choose this Customer Service Bundle? FREE Customer Service CPD-accredited certificate Get a free student ID card with Customer Service training (£10 applicable for international delivery) Lifetime access to the Customer Service course materials The Customer Service program comes with 24/7 tutor support Get instant access to this Customer Service course Learn Customer Service training from anywhere in the world The Customer Service training is affordable and simple to understand The Customer Service training is entirely online How will I get my Customer Service certificate? You may have to take a quiz or a written test online during or after the Customer Service course. After successfully completing the course, you will be eligible for the certificate. Who is this Customer Service course for? There is no experience or previous qualifications required for enrolment in this Customer Service for Hospitality. It is available to all students, of all academic backgrounds. Requirements Our Customer Service for Hospitality is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This Customer Service course has been designed to be fully compatible with tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value of your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum Module One: Who We Are and What We Do - 00:17:00 Module Two: Establishing Your Attitude - 00:12:00 Module Three: Identifying and Addressing Customer Needs - 00:12:00 Module Four: Generating Return Business - 00:14:00 Module Five: In-Person Customer Service - 00:10:00 Module Six: Giving Customer Service over the Phone - 00:12:00 Module Seven: Providing Electronic Customer Service - 00:12:00 Module Eight: Recovering Difficult Customers - 00:15:00 Module Nine: Understanding When to Escalate - 00:14:00

Cleaning: British Cleaning Certificate Course Online Unlock the Power of Cleaning: British Cleaning Certificate Course: Enrol Now! Suppose you want to start a cleaning business. In that case, this Cleaning: British Cleaning Certificate Course is full of tips and strategies for training employees, growing your client list, marketing your business online, and creating the perfect business plan. Learn the skills you need to advance your career and earn a Certificate of Achievement to impress clients and prospective employers. Learning Objectives After completing this Cleaning: British Cleaning Certificate Course, the learner will be able to: Understand the fundamentals of the cleaning job. Set a business budget and create a solid cleaning service business plan. Use a variety of commercial cleaning products, personal protective equipment, and cleaning equipment. Clean offices, pubs, new-build homes, leisure premises and commercial premises. Clean windows, dust surfaces, maintain carpets and hardwood floors. Understand the cleaning standards and regulations for commercial kitchens. Unclog drains, repair showerheads, remove mould, and create a bathroom cleaning routine. Satisfy the customer in the cleaning industry. Run the business with quality service. This Cleaning: British Cleaning Certificate Course will teach you how to use cleaning chemicals safely and correctly, as well as key procedures and guidelines for cleaning offices, new-build homes, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, job opportunities, and key topics such as working hours, business insurance, taxation, and service quality. Courses you will get: Course 01: British Cleaning Certificate Course 02: RIDDOR Training Course 03: Workplace First Aid Training [ Note: Free PDF certificate as soon as completing the Cleaning: British Cleaning Certificate Course] Cleaning: British Cleaning Certificate Course Online This Cleaning: British Cleaning Certificate Course consists of 16 modules. Course Curriculum of Cleaning: British Cleaning Certificate Course Module 1: An Overview of the Cleaning Job Module 2: Different Cleaning Jobs Module 3: Understanding the Cleaning Equipment, Products and Clothing Module 4: Understanding House Cleaning Module 5: Cleaning: Food Kitchen and Commercial Kitchen Module 6: Cleaning: Bathrooms and Toilets Module 7: Cleaning: Office Module 8: Cleaning: External Surfaces and Areas Module 9: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of Cleaning: British Cleaning Certificate Course After completing Cleaning: British Cleaning Certificate Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Cleaning: British Cleaning Certificate Course After completing the Cleaning: British Cleaning Certificate Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Cleaning: British Cleaning Certificate Course Online This Cleaning: British Cleaning Certificate Course is ideal for anyone looking to start a career in the cleaning sector. This includes the following: Domestic Cleaner Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Cleaning Business Owner Requirements Cleaning: British Cleaning Certificate Course Online To enrol in this Cleaning: British Cleaning Certificate Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Cleaning: British Cleaning Certificate Course. Be energetic and self-motivated to complete our Cleaning: British Cleaning Certificate Course. Basic computer Skill is required to complete our Cleaning: British Cleaning Certificate Course. If you want to enrol in our Cleaning: British Cleaning Certificate Course, you must be at least 15 years old. Career path Cleaning: British Cleaning Certificate Course Online This Cleaning: British Cleaning Certificate Course will lead to a variety of career opportunities, some of which are listed below: Cleaner: £9.00 per hour Custodian: £12.00 per hour Housekeeper: £12.00 per hour Janitor: £10.00 per hour

British Cleaning Certificate: Level 5 British Cleaning Certificate Course Online Suppose you want to start a cleaning business. In that case, this British Cleaning Certificate: Level 5 British Cleaning Certificate Course is full of tips and strategies for training employees, growing your client list, marketing your business online, and creating the perfect business plan. Learn the skills you need to advance your career and earn a Certificate of Achievement to impress clients and prospective employers. This British Cleaning Certificate: Level 5 British Cleaning Certificate Course will teach you how to use cleaning chemicals safely and correctly, as well as key procedures and guidelines for cleaning offices, new-build homes, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, job opportunities, and key topics such as working hours, business insurance, taxation, and service quality. Learning Objectives After completing this British Cleaning Certificate: Level 5 British Cleaning Certificate Course, the learner will be able to: Understand the fundamentals of the cleaning job. Set a business budget and create a solid cleaning service business plan. Use a variety of commercial cleaning products, personal protective equipment, and cleaning equipment. Clean offices, pubs, new-build homes, leisure premises and commercial premises. Clean windows, dust surfaces, maintain carpets and hardwood floors. Understand the cleaning standards and regulations for commercial kitchens. Unclog drains, repair showerheads, remove mould, and create a bathroom cleaning routine. Satisfy the customer in the cleaning industry. Run the business with quality service. Courses you will get: Course 01: Level 5 British Cleaning Certificate Course 02: Level 2 Award in the Prevention and Control of Infection Course 03: Level 1 Health and Safety in a Construction Environment [ Note: Free PDF certificate as soon as completing the British Cleaning Certificate: Level 5 British Cleaning Certificate Course] British Cleaning Certificate: Level 5 British Cleaning Certificate Course Online Course Curriculum of Level 5 British Cleaning Certificate Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of British Cleaning Certificate: Level 5 British Cleaning Certificate Course After completing British Cleaning Certificate: Level 5 British Cleaning Certificate Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of British Cleaning Certificate: Level 5 British Cleaning Certificate Course After completing the British Cleaning Certificate: Level 5 British Cleaning Certificate Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? British Cleaning Certificate: Level 5 British Cleaning Certificate Course Online This British Cleaning Certificate: Level 5 British Cleaning Certificate Course is ideal for anyone looking to start a career in the cleaning sector. This includes the following: Domestic Cleaner Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Cleaning Business Owner Requirements British Cleaning Certificate: Level 5 British Cleaning Certificate Course Online There are no particular requirements for this British Cleaning Certificate: Level 5 British Cleaning Certificate Course because it doesn't call for any specialized training. Career path British Cleaning Certificate: Level 5 British Cleaning Certificate Course Online This British Cleaning Certificate: Level 5 British Cleaning Certificate Course will lead to a variety of career opportunities, some of which are listed below: Cleaner: £9.00 per hour Custodian: £12.00 per hour Housekeeper: £12.00 per hour Janitor: £10.00 per hour

Level 5 British Cleaning Certificate Course Online Unlock the Power of Level 5 British Cleaning Certificate Course: Enrol Now! Suppose you want to start a cleaning business. In that case, this Level 5 British Cleaning Certificate Course is full of tips and strategies for training employees, growing your client list, marketing your business online, and creating the perfect business plan. Learn the skills you need to advance your career and earn a Certificate of Achievement to impress clients and prospective employers. Learning Objectives After completing this Level 5 British Cleaning Certificate Course, the learner will be able to: Understand the fundamentals of the cleaning job. Set a business budget and create a solid cleaning service business plan. Use a variety of commercial cleaning products, personal protective equipment, and cleaning equipment. Clean offices, pubs, new-build homes, leisure premises and commercial premises. Clean windows, dust surfaces, maintain carpets and hardwood floors. Understand the cleaning standards and regulations for commercial kitchens. Unclog drains, repair showerheads, remove mould, and create a bathroom cleaning routine. Satisfy the customer in the cleaning industry. Run the business with quality service. This Level 5 British Cleaning Certificate Course will teach you how to use cleaning chemicals safely and correctly, as well as key procedures and guidelines for cleaning offices, new-build homes, pubs, leisure premises, hospitals, hotels, and commercial kitchens. You will also learn about cleaning contracts, job opportunities, and key topics such as working hours, business insurance, taxation, and service quality. Why choose this Level 5 British Cleaning Certificate Course from the School of Health Care? Self-paced course, access available from anywhere in the world. High-quality study materials that are easy to understand. Level 5 British Cleaning Certificate Course developed by industry experts. After each module, there will be an MCQ quiz to assess your learning. Assessment results are generated automatically and instantly. 24/7 support is available via live chat, phone call, or email. Free PDF certificate after completing the Level 5 British Cleaning Certificate Course. Main Course: Level 5 British Cleaning Certificate Course Free Courses Course 01: Working at Height Training Course Course 02: Manual Handling Course Course 03: Level 2 Health & Care [ Note: Free PDF certificate as soon as completing the Level 5 British Cleaning Certificate Course] Level 5 British Cleaning Certificate Course Online This Level 5 British Cleaning Certificate Course consists of 16 modules. Course Curriculum of Level 5 British Cleaning Certificate Course Module 01: An Overview of the Cleaning Job Module 02: Different Cleaning Jobs Module 03: Understanding the Cleaning Equipment, Products and Clothing Module 04: Understanding House Cleaning Module 05: Cleaning: Food Kitchen and Commercial Kitchen Module 06: Cleaning: Bathrooms and Toilets Module 07: Cleaning: Office Module 08: Cleaning: External Surfaces and Areas Module 09: Cleaning: Handling Non-Routine Waste Module 10: Cleaning: Chemical Safety, Keyholding and Alarm Codes for Cleaners Module 11: Planning for Starting a Cleaning Business Module 12: Ensuring Standard Service Module 13: Understanding Customer Satisfaction Module 14: Managing Staff Module 15: The Ways of Marketing, Advertising and Sales Module 16: Managing Growth Assessment Method of Level 5 British Cleaning Certificate Course After completing Level 5 British Cleaning Certificate Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 5 British Cleaning Certificate Course After completing the Level 5 British Cleaning Certificate course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 5 British Cleaning Certificate Course Online This Level 5 British Cleaning Certificate Course is ideal for anyone looking to start a career in the cleaning sector. This includes the following: Domestic Cleaner Cleaning Supervisor Hotel Cleaner Office Cleaner School Cleaner Hospital Cleaner Cleaning Business Owner Requirements Level 5 British Cleaning Certificate Course Online To enrol in this Level 5 British Cleaning Certificate Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 5 British Cleaning Certificate Course. Be energetic and self-motivated to complete our Level 5 British Cleaning Certificate Course. Basic computer Skill is required to complete our Level 5 British Cleaning Certificate Course. If you want to enrol in our Level 5 British Cleaning Certificate Course, you must be at least 15 years old. Career path Level 5 British Cleaning Certificate Course Online This Level 5 British Cleaning Certificate Course will lead to a variety of career opportunities, some of which are listed below: Cleaner: £9.00 per hour Custodian: £12.00 per hour Housekeeper: £12.00 per hour Janitor: £10.00 per hour

Sharpen Your Virtual Management Skills, Enhance Your Productivity and Collaborate Effectively to Drive Results.

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! The hospitality and catering sector has grown exponentially in the last few years, and despite the global recession, it is predicted to continue to grow. In this competitive industry, this Hospitality & Catering - Food Safety course will give you the confidence you need to develop a professional career and help you hone your expertise in this area. Every day millions of people have to be on the road for different reasons. They come from different places with different experiences and expectations. The ability to help someone, meet their needs, or simply make them feel home away from home is an important element of almost every business today, especially in hospitality and tourism. As the number of tourists is constantly growing, there is a need for newly qualified specialists to work in accommodation, catering, travel, and event sections. Not only will you learn to cook and serve, but you'll gain in-depth knowledge about the industry, how to build your career and even set up your own business. From serving good food to your customers to setting up competitive pricing, you'll find the contents invaluable. Learning Outcomes of Hospitality & Catering - Food Safety Understand the importance of food hygiene and safety in the hospitality industry. Develop the skills to design and manage a successful restaurant. Navigate the legal requirements and regulations for food businesses. Identify target markets and understand the competitive landscape of the food industry. Apply effective hospitality management practices to ensure customer satisfaction. Demonstrate knowledge of the fundamentals of the hospitality industry. This Hospitality & Catering - Food Safety training can assist you in achieving your goals and preparing you for a successful career. So, enrol today and gear up for excellence! Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Hospitality & Catering - Food Safety Get a free student ID card with Hospitality & Catering - Food Safety Training program (£10 postal charge will be applicable for international delivery) The Hospitality & Catering - Food Safety is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Hospitality & Catering - Food Safety course materials The Hospitality & Catering - Food Safety comes with 24/7 tutor support To give you the most comfortable and rich learning experience possible, the Hospitality & Catering - Food Safety course is divided into multiple in-depth courses. Once you have completed all of the modules, you will be tested with multiple-choice questions. Take a step toward a brighter future with Fitness Instructor Training! Hospitality and catering courses prepare you for careers in restaurants, hotels, customer service, and a variety of other settings. Not only will you gain industry-specific talents, but you'll also learn the foundational skills needed in any profession and throughout life and how to collaborate with others and manage workloads efficiently. Course Curriculum of Hospitality & Catering - Food Safety Starting a Restaurant - In this module, you will learn to design the restaurant, decide on a concept, and write business plans Managing a Restaurant - In this second module, you will learn to manage a restaurant, work with others, and manage everything else Starting Food Catering - In the third module, you gain knowledge about health, safety, food hygiene and law Food Business - In this module, you will get an understanding of how you can identify your target market, understand who your competitors are and get along with the basics of the food business Hospitality - In this module, you will underline the basics of the hospitality industry and can identify the fine line between hospitality and tourism Hospitality Management - In the last module, you will get a grasp of the overall hospitality management industry Assessment Process Your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Hospitality & Catering - Food Safety course. CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Hospitality & Catering - Food Safety course is designed for anyone who is interested in this topic. It may be particularly useful for: Anyone interested in Hospitality & Catering can enrol Anyone who wants to start a new business Individuals who are planning to grow their career in hospitality Those who have a passion for catering Anyone looking to utilise their culinary prowess Requirements You will not need any prior background or expertise to enrol in this Hospitality & Catering - Food Safety course. Career path Catering managers oversee the food service operations of businesses such as restaurants, schools, colleges, and outside suppliers. After completing this course, you will have a broad understanding of Hospitality & Catering and will be able to pursue a variety of work opportunities, including Restaurant manager Hotel manager Catering manager Bartenders Chefs and catering staff Certificates CPDQS Accredited Certificate Digital certificate - £10 CPDQS Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

Achieve a Hotel Management Diploma! Master recruitment, front office operations, F&B management, and customer satisfaction in the hospitality sector. Sign up now!