51 Courses

Discover how to open discussion with a positive attitude, keeping an atmosphere of trust and cooperation. Use collaborative win-win negotiation to satisfy underlying needs of both parties. Understand how you can be in control and build high-trust, positive client relationships. Learning Objectives Describe steps for opening a discussion, Explain four ways to build high-trust, positive client relationships, Apply five criteria for high-quality negotiations, Summarize win-win alternatives to positional bargaining Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Discover the four stages of self-management. Discover the seven categories of competency that includes product and service knowledge, procedures, features and benefits, unique language, technical, organizational, and uniqueness. You will understand why it is important to invest the time in developing strong foundations in self-management skills whether you're a beginner or pro. Learning Objectives Describe the two 'faces' of professional development, Apply the four stages of self-management, Explain collaborative web-based learning, Summarize the seven categories of professional competencies Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that poor communication costs UK businesses an estimated £40 billion a year? Struggling to get your point across or misread body language can lead to misunderstandings, missed deadlines, and frustrated colleagues. Effective communication is the key to a successful career - are you ready to unlock your potential? This comprehensive bundle equips you with the skills you need to become a powerful communicator in any workplace setting. You'll learn effective communication strategies for different situations, from giving clear presentations to delivering constructive feedback. Discover the secrets of nonverbal communication, understand how to build rapport with colleagues, and gain the confidence to lead and manage teams effectively. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Workplace Communication Management Course 02: Communication Skills Course 03: Business Communication Course 04: The Secrets of Body Language Course 05: Leadership & Management Invest in your future and gain a competitive edge by mastering productive communication strategies, building stronger professional relationships, and contributing to a more collaborative and successful work environment. Enrol Today! Learning Outcomes of Productive Communication Develop strategies for effective workplace communication management. Enhance verbal, non-verbal, and written communication skills. Apply business communication best practices in professional settings. Interpret and utilize body language effectively in communication. Implement leadership and management principles for clear communication. Foster a productive and collaborative work environment through communication. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Productive Communication Get a free student ID card with Productive Communication Training program (£10 postal charge will be applicable for international delivery) The Productive Communication is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Productive Communication course materials The Productive Communication comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Workplace Communication Management Module 01: Information And Communication For Stakeholders Module 02: Communication & Barriers Module 03: Culture And Communication In The Workplace Module 04: Language And Effective Communication Module 05: Business Communication & Interpersonal Relationships Module 06: Communication Improvement At Workplace Course 02: Communication Skills Module 01: Effective Communication Module 02: How to Talk to Anyone Module 03: Power of Storytelling Module 04: Becoming an Influencer Module 05: Importance of Body Language Module 06: Communication Skills for Job Interviews Module 07: Public Speaking Course 03: Business Communication Business Communication Verbal And Non-Verbal Communication Written Communication Electronic Communication Communicating With Graphics Effectively Working For Your Boss =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Managers and team leaders. Business professionals and executives. Human resources and training professionals. Aspiring leaders and communicators. Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Communication Manager Corporate Trainer Public Speaker Leadership Coach Business Consultant HR Professional Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Elevate your earning potential and career trajectory with our "New Manager Training Courses" bundle. With managerial roles in the UK commanding attractive salaries, your investment in professional development can significantly improve your income prospects. For instance, a supervisor may earn between £24K to £35K per year, while as a team manager, you can expect to earn from £30K to £45K. Higher-level roles like operations manager and performance manager offer even more lucrative opportunities, with yearly earnings ranging from £35K to £60K. Our "New Manager Training Courses" bundle offers an enriching experience for those new to management roles as well as for seasoned professionals wishing to refresh their skills. Each module has been meticulously designed to provide you with a holistic view of management responsibilities. The courses in this bundle will help you unravel the secrets of effective leadership, demystify the complexities of UK Employment Law, hone team management strategies and comprehend the art of performance management. Whether you're a supervisor seeking to better understand your role, an ambitious professional stepping into team management, or an experienced manager aiming to become a thought leader, this bundle presents a unique opportunity. This will enable you to confidently navigate the challenges that accompany a manager's role and achieve both your personal career goals and organisational objectives. The five CPD accredited courses are: Supervisor Training Leadership and Management Course UK Employment Law Team Management Level 5 Performance Management Learning Outcomes Gain insights into the intricacies of being a supervisor and the managerial responsibilities that come with it. Develop a deep understanding of leadership dynamics and management theories. Familiarise yourself with UK Employment Law, navigating legalities with ease. Enhance your team management skills for creating high-performing, collaborative teams. Learn the science of Performance Management and the essence of feedback. Level up with our Team Management Level 5 course, boosting your managerial knowledge. Supervisor Training: Embrace the challenge of supervising, learning the necessary skills for managing tasks and people. Leadership and Management Course: Discover strategies to lead, inspire, and influence your team to achieve organisational goals. UK Employment Law: Navigate the labyrinth of UK employment legislation with ease, ensuring fairness and consistency in the workplace. Team Management Level 5: Develop strategies to boost team morale and productivity, creating a positive, collaborative work environment. Performance Management: Master the art of managing performance effectively to maximise team productivity and individual development. Make a lasting impression in your new managerial role. Enrol today! CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring individuals stepping into a managerial role for the first time. Experienced managers looking to refresh and enhance their managerial skills. Professionals seeking to deepen their understanding of UK Employment Law. Team leaders striving for enhanced team productivity and effective performance management. Requirements Supervisor - £24K to £35K/year. Team Manager - £30K to £45K/year. Operations Manager - £35K to £55K/year. Performance Manager - £40K to £60K/year. Leadership and Management Consultant - £50K to £70K/year. Director of Operations - £70K to £100K/year. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

Elevate your leadership skills with our comprehensive course on Leadership and Strategic Direction for Managers and Leaders. Explore diverse leadership theories, enhance emotional intelligence, and gain practical insights into talent management, conflict resolution, and negotiation strategies. Develop the essential competencies for effective leadership in today's dynamic business landscape. Enroll now for a transformative learning experience.

Unlock the keys to successful leadership with our 'Office Politics in the Workplace Course for Managers.' Navigate the intricacies of workplace dynamics, enhance communication strategies, and master conflict resolution. From integrating new hires to managing office personalities, discover the skills needed to lead with influence, integrity, and effectiveness. Elevate your leadership game and foster a positive workplace culture with this comprehensive professional development opportunity. Enroll now and empower yourself to thrive in the complex world of office politics.

Do you want to nail a promotion? Do you want to Inspire your group? Sell an item or a big idea? If you're serious about your career, you require this course. Description: Collaborative writing is mainly characterized as a venture or piece of work that is made by different individuals joined together. It has turned out to be particularly valuable in many organizations that lean toward representatives to cooperate on a venture or require a large task to be divided into little parts keeping in mind the end goal is to accomplish on time. After every worker has completed their part of work, a leader or a group editor attempts to collect the pieces together to create the final work or venture. Our Diploma in Collaborative Business Writing helps the students to gain the knowledge and skills to collaborate with others and create that vital document. Students will touch on the different types of collaboration and approaches to enhance them through specific tools and procedures. These essential abilities will give the student an additional advantage in the business world that many people are losing. Who is the course for? Experts hoping to develop their comprehension of human resource and management duties, and how to effectively do them. Managers. Business owners. Individuals who want to win more clients. Individuals who want to start a new business. Marketing professionals. Team leaders. Business consultant. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Collaborative Business Writing Diploma is a useful qualification to possess, and would be beneficial for the following professionals: Business writing specialist. Freelancer corporate business writer. Data analyst. Marketing communication specialist. Business content writer. Business plan writers. Business consultant. Collaborative Business Writing Diploma Module One - Getting Started 01:00:00 Module Two - What is Collaborative Business Writing 00:30:00 Module Three - Types of Collaborative Business Writing 00:30:00 Module Four - Collaborative Team Members 00:30:00 Module Five - Collaborative Tools and Processes 00:30:00 Module Six - Setting Style Guidelines 00:30:00 Module Seven - Barriers to Successful Collaborative Writing 00:30:00 Module Eight - Overcoming Collaborative Writing Barriers 00:30:00 Module Nine - Styles of Dealing with Conflict 00:30:00 Module Ten - Tips for Successful Business Writing Collaboration 01:00:00 Module Eleven - Examples of Collaborative Business Writing 00:30:00 Module Twelve - Wrapping Up 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Delve into the intricate world of customer service within the vibrant sectors of tourism and hospitality. This course equips participants with the essential skills and knowledge to navigate the unique challenges and opportunities of delivering exceptional service experiences in these dynamic industries. After the successful completion of the course, you will be able to learn about the following, ⦁ Understand the Concept of Service Quality and its Significance In Business, Specifically in the Context of Customer Service. ⦁ Identify and Explain the Unique Characteristics and Challenges of Customer Service in the Tourism and Hospitality Industries. ⦁ Describe the Principles and Key Elements of Excellent Customer Service and How they Contribute to Customer Satisfaction and Loyalty. ⦁ Gain an Introductory Understanding of Performance Management and its Relevance in Enhancing Customer Service and Organisational Effectiveness. ⦁ Develop Strategies and Techniques for Managing Complaints Effectively in Tourism and Hospitality Organizations thereby Ensuring Customer Satisfaction and Resolution. ⦁ Demonstrate the Principles of Effective Communication and Interpersonal Skills in Customer Service Interactions both Face-to-face and through Various Communication Channels. ⦁ Recognise the Importance of Teamwork and Collaboration in Delivering Consistent and High-quality Customer Service Experiences and Understand How to Contribute Effectively to a Collaborative Work Environment. Participants will explore the concept of service quality and its significance in business, with a specific focus on customer service within the tourism and hospitality sectors. Key topics include identifying the unique characteristics and challenges of customer service in these industries, principles of excellent customer service, performance management's role in enhancing service quality, effective complaint management strategies, principles of communication and interpersonal skills, and the importance of teamwork in delivering consistent service experiences. The course "Understanding Customer Service in Tourism and Hospitality" delves into the crucial role of excellent service in these sectors. It covers key aspects such as customer expectations, service quality, and effective communication to ensure customer satisfaction and loyalty in tourism and hospitality settings. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Self-paced pre-recorded learning content on this topic. Understand the Nature and Importance of Customer Service in the Tourism and Hospitality Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Hospitality Service Specialist Tourism Customer Care Coordinator Guest Experience Manager Front Desk Concierge Travel and Tourism Consultant Guest Relations Officer Service Excellence Supervisor Hospitality Communication Specialist Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Description MS office introduces different types of app to make human work faster and easier. MS Office Core Apps is one of them that is usually considered as an introduction to Excel, PowerPoint, and Microsoft Word. It deals with different tools and various function of it which you can learn from the MS Office 365 Core Apps course in details. The course is designed in such a way that assists the learners to know how to access different office tools and features with the help of any internet connected device. It shows how to create and save data of Office products in desktop version along with the assistance of collaborative work. The course helps to distinguish the difference between offline and online version MS Word, Excel, and PowerPoint to show how to edit online using effective tools besides the collaboration with sharing, comments, and comments, sharing and co-authoring. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Office 365 Core Apps is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Office 365 Core Apps is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:02:00 Working with Word, Excel, and PowerPoint Online Opening Files in Office 00:06:00 Saving Files 00:04:00 Editing Documents in Office Online 00:04:00 What is Different in Word? 00:05:00 What is Different in Excel? 00:05:00 What is Different in PowerPoint? 00:06:00 Viewing and Adding Comments 00:07:00 Printing and Sharing Documents 00:06:00 Using Co-Authoring for Collaboration 00:04:00 Course Recap 00:01:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This comprehensive, hands-on course empowers beginners with essential web development skills. From HTML, CSS, and JavaScript to GitHub and Bootstrap, master the tools of the trade. Learn to build, style, and deploy websites effortlessly. No prior knowledge of programming or web development is needed.