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Overview This comprehensive course on Basic C# Coding will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Basic C# Coding comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Basic C# Coding. It is available to all students, of all academic backgrounds. Requirements Our Basic C# Coding is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 12 sections • 85 lectures • 06:27:00 total length •Course Introduction: 00:02:00 •Course Curriculum: 00:07:00 •How to get Pre-requisites: 00:03:00 •Getting Started on Windows or Linux: 00:01:00 •How to ask Great Questions: 00:02:00 •FAQ's: 00:01:00 •Introduction to C#: 00:07:00 •C# vs .NET: 00:04:00 •What is CLR?: 00:05:00 •Architecture of .NET Application: 00:09:00 •Getting Visual Studio: 00:07:00 •First C# Hello World Application: 00:16:00 •Assessment Test: 00:01:00 •Solution for Assessment Test: 00:01:00 •05 Interview Questions and Answers: 00:04:00 •Introduction: 00:03:00 •Variables: 00:24:00 •C# Identifiers: 00:08:00 •Data Types: 00:08:00 •Type Casting: 00:14:00 •User Inputs: 00:10:00 •Comments: 00:03:00 •Assessment Test: 00:01:00 •Solution for Assessment Test: 00:02:00 •03 Interview Questions and Answers: 00:02:00 •Summary: 00:02:00 •Introduction: 00:02:00 •Arithmetic Operators: 00:09:00 •Assignment Operators: 00:03:00 •Comparison Operators: 00:03:00 •Logical Operators: 00:03:00 •Strings: 00:10:00 •String Properties: 00:08:00 •Booleans: 00:06:00 •Assessment Test: 00:01:00 •Solution for Assessment Test: 00:01:00 •03 Interview Questions and Answers: 00:04:00 •Summary: 00:02:00 •Introduction: 00:02:00 •If Conditions and Statements: 00:12:00 •Switch-Case Statements: 00:09:00 •Assessment Test: 00:01:00 •Solution for Assessment Test: 00:02:00 •03 Interview Questions and Answers: 00:04:00 •Summary: 00:02:00 •Introduction: 00:02:00 •While Loop Statement: 00:07:00 •Do-While Statement: 00:03:00 •For Loop Statement: 00:07:00 •Foreach Statement: 00:06:00 •Break and Continue: 00:03:00 •Assessment Test: 00:01:00 •Solution for Assessment Test: 00:01:00 •03 Interview Questions and Answers: 00:02:00 •Summary: 00:01:00 •Introduction: 00:01:00 •Arrays: 00:13:00 •Loop Through Arrays: 00:10:00 •Lists: 00:07:00 •Assessment Test: 00:01:00 •Solution for Assessment Test: 00:02:00 •03 Interview Questions and Answers: 00:02:00 •Summary: 00:02:00 •Introduction: 00:01:00 •System.IO Namespace: 00:03:00 •File and File Info: 00:11:00 •Directory and Directory Info: 00:08:00 •Getting File Path Information: 00:05:00 •Assessment Test: 00:01:00 •Solution for Assessment Test: 00:01:00 •03 Interview Questions and Answers: 00:03:00 •Summary: 00:03:00 •Introduction: 00:02:00 •Datetime: 00:10:00 •TimeSpan: 00:06:00 •Assessment Test: 00:01:00 •Solution for Assessment Test: 00:01:00 •Summary: 00:02:00 •Introduction: 00:02:00 •Debugging Tools in Visual Studio: 00:13:00 •Call Stack Window: 00:04:00 •Locals and Autos Windows: 00:04:00 •Summary: 00:02:00 •Bonus Lecture for What Next?: 00:02:00 •Assignment - Basic C# Coding: 00:00:00

Overview This comprehensive course on C# Programming - Beginner to Advanced will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This C# Programming - Beginner to Advanced comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this C# Programming - Beginner to Advanced. It is available to all students, of all academic backgrounds. Requirements Our C# Programming - Beginner to Advanced is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 13 sections • 41 lectures • 04:58:00 total length •Introduction: 00:04:00 •Intro: 00:02:00 •Visual Studio: 00:07:00 •Comments: 00:02:00 •Variables: 00:08:00 •Print and read console: 00:04:00 •Math: 00:08:00 •Intro: 00:02:00 •Boolean: 00:07:00 •IF: 00:08:00 •IF ELSE, ELSE: 00:08:00 •Switch: 00:05:00 •WHILE loop: 00:07:00 •FOR loop: 00:03:00 •Basics of a method: 00:07:00 •Parameters: 00:05:00 •Returns: 00:08:00 •Basics of a class: 00:07:00 •Access: 00:06:00 •Static: 00:07:00 •Read line: 00:03:00 •Arrays: 00:06:00 •FOR EACH loop: 00:05:00 •Convert: 00:04:00 •Cast: 00:04:00 •Date: 00:12:00 •Split, remove, substring: 00:14:00 •More on construction: 00:11:00 •More on access: 00:04:00 •Inheritance: 00:09:00 •EXAMPLE - time converter: 00:17:00 •Read a text file: 00:13:00 •Write a text file: 00:10:00 •Serialize object to byte array: 00:15:00 •Task: 00:07:00 •Async and await: 00:15:00 •Multitasking: 00:07:00 •Where: 00:11:00 •Find: 00:05:00 •Order, group and merge: 00:10:00 •Bonus lecture: 00:01:00

Overview This comprehensive course on Job Search Skills will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Job Search Skills comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Job Search Skills. It is available to all students, of all academic backgrounds. Requirements Our Job Search Skills is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 9 sections • 9 lectures • 02:34:00 total length •Job Search Skills: Getting Started: 00:18:00 •CV Writing: 00:31:00 •Cover Letter: 00:21:00 •Personal Development: 00:22:00 •Fundamental Skills: 00:14:00 •Job Market Research: 00:12:00 •Networking: 00:15:00 •The Interview: 00:21:00 •Assignment - Job Search Skills: 00:00:00

Overview Skilled Service Helpdesk & Technical Support Course are in high demand in the tech industry, and their supply is limited. Are you prepared to enter this exciting industry and start a rewarding, fast-paced career?We'll provide you the skills and information you need to succeed in all facets of service helpdesk administration and to boldly traverse the demanding world of technical support.This is a starting point for your career, not just a course. Consider resolving issues, overcoming expectation, and advancing your profession with companies that actively promote your abilities. Consider yourself as the tech-savvy hero who saves the day for your clients by overcoming obstacles.Realise your potential. Start your journey towards a fulfilling career in technical support and service helpdesk. Open up a world of options by joining now! How will I get my certificate? Upon successful completion of the Skilled Service Helpdesk & Technical Support Course, obtaining your certificate is a straightforward process. Here's how it works: Course Completion: Once you've successfully finished the course, you'll be eligible to receive your certificate. Order Your Certificate: You can conveniently order your certificate directly through our platform. Who is This course for? There is no experience or previous qualifications required for enrolment on this Service Helpdesk & Technical Support Course. It is available to all students, of all academic backgrounds. Requirements Our Service Helpdesk & Technical Support Course is designed for maximum flexibility and accessibility: It is optimised for use on PCs, Macs, laptops, tablets, and smartphones. Study easily on your tablet or smartphone, accessible with any Wi-Fi connection. No time limit for completion; study at your own pace and on your own schedule. Basic English proficiency is required to ensure effective learning. Career Path Having this qualification will enhance your CV and open you up to multiple sectors, such as : Tech Support Specialist: £20k - £40k per year Helpdesk Analyst: £25k - £45k per year Service Desk Manager: £30k - £55k per year Desktop Support Tech: £22k - £38k per year Customer Support Rep: £18k - £30k per year Note: Salaries vary based on experience, location, and industry. Course Curriculum 16 sections • 16 lectures • 09:13:00 total length •Managing Interoffice Calls and Voicemail: 00:11:00 •Aspects of Phone Etiquette: 00:32:00 •Business Telephone Skills: 00:20:00 •Building Rapport Over the Phone: 00:25:00 •Inbound and Outbound Calls: 00:17:00 •Active Listening and Managing Tough Callers: 00:29:00 •Mail Services and Shipping: 00:26:00 •Intra Organisation Dealings: 00:36:00 •Problem Solving over the Phone: 01:05:00 •Record Keeping and Filing Systems: 00:29:00 •Business Writing Skills: 00:42:00 •Organisational Skills: 01:17:00 •Communication Skills: 00:26:00 •Customer Relationship Management: 00:43:00 •Effective Planning and Scheduling: 00:47:00 •InvoicingPetty Cash: 00:28:00

Writing Clear Business Communication (Virtual) Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What You Will Learn You'll learn how to: Plan and prioritize each day's activities in a more efficient, productive manner Establish strategies to execute priorities and overcome procrastination Understand how to make trade-offs when faced with fire drills How to set and communicate boundary conditions Getting Started Introductions Course orientation Participants' expectations Foundation Concepts Exercise: A day in your life Resources to implement change o Mind-set o Tool-set o Skill-set What is your time really worth? The dynamics of procrastination The myth of multi-tasking Brain Rules - how to optimize your efficiency Organization and Prioritization Time management best practices Goal setting Exercise: Identifying your priorities The importance of organization Time management framework Prioritizing time Time Management Techniques Tips for managing time Nine ways to overcome procrastination The STING technique Managing your time o Handling unplanned urgencies o Dealing with information overload Delegation and managing others' time Creating your personal action plan

Let’s face it—meeting minutes are rarely the highlight of anyone’s day, but they can make or break a project, team, or even your reputation (yes, really). This CPD-accredited Minute Taking course is designed for anyone who’s ever walked into a meeting with good intentions and walked out with notes that make no sense whatsoever. With a sharp focus on clarity, structure, and modern note-taking methods, this course guides you through the art of capturing key points without turning into a courtroom stenographer. Whether you're a seasoned administrator or the one who drew the short straw at the Monday briefing, this training will help you write minutes people actually want to read—without decoding them first. You’ll explore best approaches for pre-meeting prep, effective listening, and writing up records that are accurate, concise, and dare we say—useful. From formal board meetings to less-than-formal team chats, this course helps you bring order to the chaos, all from the comfort of your keyboard. What you will learn from the Minute Taking - CPD Accredited course: Demonstrate in-depth knowledge of the role of the Minute-Taker Understand the key elements that make a meeting successful Identify the stages of minute taking and steps to arranging a meeting List all the things that should be included in a meeting agenda Deal with stressful meetings and conversations that go off-track Address all matters arising and close a meeting successfully Manage meeting tasks and chase up action items effectively Creating a Minutes template and distributing notes to all attendees Additionally, you get: Free exam Free assessment Free certificate Free Tutor support Hurry up and enrol, before the offer expires! Course Curriculum: Module 01: Introduction to Minute Writing Module 02: Preparation for Minute Taking Module 03: The Meeting Structure Module 04: Minute Meeting, Decision and Action Module 05: Roles and Responsibility of Minute Taker Module 06: Tips for Minute Taking Module 07: Technology in Minute Taking Module 08: Building Confidence Course Assessment You will immediately be given access to a specifically crafted MCQ test upon completing an online module. For each test, the pass mark will be set to 60%. Accredited Certificate After successfully completing this Minute Taking - CPD Accredited course, you will qualify for the CPD Quality Standards (CPD QS) certificate from Training Express. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? The Minute Taking - CPD Accredited training is ideal for highly motivated individuals or teams who want to enhance their skills and efficiently skilled employees. Requirements There are no formal entry requirements for the course, with enrollment open to anyone! Career path Learn the essential skills and knowledge you need to excel in your professional life with the help & guidance from our Minute Taking - CPD Accredited training.

Creating a compelling social media hook for your OneNote online course can significantly boost your visibility and attract more learners. Start by crafting a message that highlights the unique benefits of your course, such as its convenience, comprehensive content, and interactive features. Use engaging visuals and testimonials to showcase the value of your course. Leverage the power of storytelling to connect with your audience on an emotional level, making the learning experience relatable and desirable. Tailor your message to fit the platform you're using; for instance, a short and catchy hook for Twitter, a visually appealing post for Instagram, or a detailed and informative article for LinkedIn. Remember to include a clear call-to-action, encouraging potential students to sign up or learn more. By combining these elements, you can create a social media hook that resonates with your target audience and sets your OneNote course apart from the competition.

The Admin, Secretarial & PA course will provide you with the knowledge and multiple skills required to run high-level administration in business with ease. A company cannot run smoothly without someone performing the planning and signing, and you can learn to make yourself invaluable to the team with these skills. This best admin course covers every responsibility and ability that a great personal assistant will need to succeed, along with the fundamental skills required for a secretarial role and applying continuous improvements and high standards to the administrative processes. You'll find yourself gaining the knowledge base to perform all relative skills with confidence and efficiency. Once you have completed the program, you will have achieved a full understanding of applying the latest and methods of administration to a busy work environment and boost your career in that business sector. Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Text/Video lessons Online study materials Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing the course, learners will be able to order an endorsed certificate as proof of their new achievement. Endorsed certificates can be ordered and get delivered to your home by post for only £ 129. There is an additional £10 postage charge for international students. CPD Certification from Institute of Mental Health After successfully completing the MCQ assessment of this course, you will qualify for the CPD Certificate from Institute of Mental Health, as proof of your continued professional development. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15. Endorsement This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To assess your learning, you have to participate in an automated multiple choice question exam. You have to score at least 60% to pass the exam and to qualify for Quality Licence Scheme endorsed and CPD accredited certificates. After passing the exam, you will be able to apply for a certificate. In addition, to enhance the depth of your knowledge regarding the course and further assess your learning, you are advised to complete the assignment questions provided at the end of the course, which you can complete anytime you wish. After submitting the assignment, our expert tutor will assess your assignment and will give you feedback on your performance. Who is this Admin, Secretarial & PA course for? This Admin, Secretarial & PA is suitable for anyone who is interested in the trade of Admin, Secretarial & PA and wants to have a better understanding of the fundamentals. It is also great for working professionals who have practical knowledge but require a theoretical understanding.  Requirements There are no specific prerequisites to attend this course, as it is designed as an introductory course for anyone interested in the trade. All the modules are fully accessible from any internet-enabled smart device. Course Curriculum Module 01 - Introduction to Personal Assistant & Admin Support Assistant Introduction to Personal Assistant 00:20:00 Module 02 - Introduction to Office Administration Introduction to Office Administration 00:17:00 Module 03 - Skills of an Effective Administrator Skills of an Effective Administrator 00:18:00 Module 04 - Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:29:00 Module 05 - Business Telephone Skills Business Telephone Skills 00:21:00 Module 06 - Representing Your Boss and Company Representing Your Boss and Company 00:25:00 Module 07 - Business Etiquette Business Etiquette 00:19:00 Module 08 - Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 09 - Travel Arrangements Travel Arrangements 00:22:00 Module 10 - Organising Meeting and Conferences Organising Meeting and Conferences 00:19:00 Module 11 - Diary Management and Note taking Diary Management and Note taking 00:21:00 Module 12 - Time Management Time Management 00:25:00 Module 13 - Record Keeping and Filing Systems Record Keeping and Filing Systems 00:24:00 Module 14 - Business Writing Skills Business Writing Skills 00:25:00 Module 15 - Organisational Skills Organisational Skills 00:19:00 Module 16 - Communication Skills Communication Skills 00:19:00 Module 17- Customer Service Customer Service 00:22:00 Module 18- Effective Planning and Scheduling Effective Planning and Scheduling 00:39:00 Module 19 - Invoicing/Petty Cash Invoicing/Petty Cash 00:20:00 Mock Exam Mock Exam - Admin, Secretarial & PA - Level 7 00:20:00 Final Exam Final Exam - Admin, Secretarial & PA - Level 7 00:20:00 Assignment Assignment - Admin, Secretarial & PA - Level 7 Unlimited

Course Overview The "Adobe Lightroom CC" course offers learners an in-depth understanding of the powerful photo editing and organising tools within Adobe Lightroom CC. This course is designed to help individuals at all levels develop proficiency in managing and editing their images efficiently. It covers both the Lightroom Classic CC and Lightroom CC applications, offering learners insights into non-destructive editing techniques, file management, and advanced photo adjustments. Upon completion, learners will be equipped to enhance their photography workflow, ensuring that they can bring their creative visions to life with ease. Course Description This comprehensive course covers key areas of Adobe Lightroom CC, including the differences between Lightroom Classic CC and Lightroom CC, and their respective strengths. Learners will explore how to organise and edit photos using a variety of features such as editing tools, presets, and colour corrections. Additionally, learners will gain knowledge on how to submit photos efficiently within Lightroom and learn best practices for organising a photo library. Throughout the course, participants will develop the skills necessary to refine their editing abilities, increase productivity, and optimise their overall workflow in a professional photography environment. Course Modules Module 01: Lightroom Classic CC Module 02: Lightroom CC Module 03: Photo Submission (See full curriculum) Who is this course for? Individuals seeking to enhance their photo editing skills. Professionals aiming to streamline their photo management and editing processes. Beginners with an interest in photography and photo editing. Photography enthusiasts wanting to optimise their Lightroom workflow. Career Path Professional Photographer Photo Editor Graphic Designer Digital Imaging Specialist Content Creator Photography Studio Assistant

This Diploma in Office Admin and Legal Secretary Skills course is especially suitable for Secretaries and Administrators enthusiastic to work within a legal environment. Throughout the course, you will be introduced to the techniques of becoming a good and efficient Legal Secretary. The course teaches you the fundamentals of the legal system including general duties of a legal secretary, managing meetings, keeping records with a different filing system, developing research skills, managing transcription for judges, etc. You will also learn tips for customer service and how to organize work using Microsoft Word. Finally, the course shows you how the legal system works the courts of the UK including Scotland and Northern Ireland. Course Highlights The price is for the whole course including final exam - no hidden fees Accredited Certificate upon successful completion at an additional cost Efficient exam system with instant results Track progress within own personal learning portal 24/7 customer support via live chat Diploma in Office Admin and Legal Secretary Skills has been given CPD accreditation and is one of the best-selling courses available to students worldwide. This valuable course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you're an individual looking to excel within this field then Diploma in Office Admin and Legal Secretary Skills is for you. We've taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept - from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success. All our courses offer 12 months access and are designed to be studied at your own pace so you can take as much or as little time as you need to complete and gain the full CPD accredited qualification. And, there are no hidden fees or exam charges. We pride ourselves on having friendly and experienced instructors who provide full weekday support and are ready to help with any of your queries. So, if you need help, just drop them an email and await a speedy response. Furthermore, you can check the validity of your qualification and verify your certification on our website at any time. So, why not improve your chances of gaining professional skills and better earning potential. Assessment and Certification At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. After you have successfully passed the final exam, you will be able to order an Accredited Certificate of Achievement at an additional cost of £19 for a PDF copy and £29 for an original print copy sent to you by post or for both £39. Career Path Not only does our CPD and CiQ accredited course look good on your CV, setting you apart from the competition, it can be used as a stepping stone to greater things. Further advance your learning, launch a new career or reinvigorate an existing one. On successful completion of this course, you have the potential to achieve an estimated salary of £22,100. The sky really is the limit. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Training for Administrator - Activities 00:00:00 Legal Secretary Introduction to Legal Secretary 00:15:00 Role of Legal Secretaries 00:15:00 General Duties and Day-to-Day Operations of a Legal Secretary 00:30:00 Record Keeping 00:30:00 Legal Writing Skills & Proofreading 00:15:00 Research Skills You Need to Know 00:30:00 Transcription, Editing & Correspondence to Judges 00:30:00 Legal System of UK 00:15:00 UK Court System 00:30:00 Meeting Management & Minute Taking Skills Meeting Management 00:15:00 The Role of a Minute-Taker 00:15:00 The Skills of a Minute-Taker 00:30:00 Meeting Agreements 00:15:00 Minute Styles 00:30:00 What Do I Record? 00:30:00 Techniques for Preparing Minutes 00:30:00 The Minute Book 00:15:00 What to include/what to ignore 00:30:00 Motions and Resolutions 00:15:00 Method of recording minutes 00:30:00 Reasons for Meeting 00:30:00 What is a decision? 00:15:00 Minute Taking tips 00:30:00 **Customer Service Role and Telephone Etiquette** Understanding Customer Service Understanding Customer Service 00:17:00 Identifying Customer Expectations 00:06:00 Providing Excellent Customer Service 00:07:00 Focusing on the Customer Focusing on the Customer 00:08:00 Customer Service and the Telephone Customer Service and the Telephone 00:08:00 Handling Complaints Handling Complaints 00:12:00 Enduring Stress Enduring Stress 00:13:00 Business Communication Identifying Basic Communication Techniques 00:09:00 Formal and Informal Communication 00:02:00 Verbal and Non-verbal Communication Describing Verbal and Non-verbal Communication 00:04:00 Understanding Body Language 00:05:00 Making Effective Presentations 00:10:00 Fundamentals of Productive Meetings 00:08:00 Written Communication Written Communication 00:13:00 Electronic Communication Electronic Communication 00:19:00 Communicating with Graphics Creating Graphics for Business Communication 00:04:00 Communicating Static Information 00:03:00 Communicating Dynamic Information 00:03:00 Effectively Working for Your Boss Representing Your Boss 00:06:00 Communicating Your Boss's Decisions 00:03:00 Supporting Your Boss and Colleagues 00:04:00 Building a Partnership with Your Boss 00:13:00 Identifying Goals Identifying Goals 00:10:00 Effective Energy Distribution Energy Distribution 00:09:00 Time Logs 00:11:00 Working with Your Personal Style Personal World View 00:10:00 Strengths 00:09:00 Building Your Toolbox A Building Your Toolbox 00:10:00 Establishing Your Action Plan Establishing Your Action Plan 00:11:00 **Organizing Work Using MS Word** Getting Started with Microsoft Word Understanding the Word Interface 00:05:00 Using the Backstage View 00:07:00 Opening Documents 00:02:00 Navigating Documents 00:04:00 Viewing Documents 00:04:00 Creating Documents 00:03:00 Entering Text 00:02:00 Selecting Text 00:03:00 Saving Documents 00:03:00 Checking Document Compatability 00:02:00 Converting to Updated File Format 00:02:00 Saving As a Different File Format 00:02:00 Understanding Document Properties 00:03:00 Using Versions 00:04:00