2539 Courses

Any team member with Customer interaction (including internal) are the 'Ambassadors' of the company/organisation. If they project positive professionalism - they win others' confidence. If they appear or sound like they are in any way indifferent or unprofessional - they will cost sales and lose clients/customers. With this 2 day Training course, that will be tailored to your company/organisation, each person attending will upgrade their professional standards in people skills, telephone manner and email etiquette. No training in this area may well be a false economy as there is a much greater risk of disenfranchised customers and team members - and probably increases your competitors to win business at your expense. Professional customer care is all too frequently regarded as a token issue in most induction sessions for employees. Surprisingly it is very rarely considered as a key priority, despite being essential for ensuring customer commitment is secure and supplier/partnerships are robust. Excellent customer care is paramount in our ever increasingly competitive market and making customers feel valued and looked after is often a differentiator. This 2-day course will help you understand your customers and the vital importance of customer care in any organisation. You will gain the tools and techniques to apply your learning directly back into the workplace and deliver excellent customer care. Course Syllabus The syllabus of the Professional Customer Care course is comprised of four modules, covering the following: Module One What is Excellent Customer Care? Internal versus external customers Why customer care is important Meeting customer expectations Module Two Making a Personal Difference How do you measure customer care? Making a difference Taking ownership Positive mental attitude Displaying professionalism both face-to-face and over the telephone Using positive language Module Three Gathering Information and Offering Solutions Asking the right questions Active listening skills Summarising and clarifying skills Module Four Dealing with Difficult Situations How to give a 'service' no Demonstrating empathy Assertiveness techniques Handling a complaint Problem solving Saying 'sorry' Making realistic promises and keeping them Real Play Scenarios with a Professional Actor (Optional Extra) This programme benefits significantly from our innovative training feature: Real Play. Using a professional actor who performs role plays as different customer characters in carefully devised situations, the delegates have the opportunity to 'pause' the role play to coach and control their character to improve their skill sets and practice the theory delivered. These scenarios can deal with difficult situations and enacting options to ensure good customer relations are intact. The outcome of the scenario is the responsibility of the delegates, not the trainer and actor. The actor will remain in character throughout the de-brief in order to bring to life the impact and possible next steps. Objectives By the end of the course participants will be able to Adopt a professional telephone manner Communicate assertively by taking control and directing the conversation Deliver information positively by offering options and alternatives Develop a range of versatile behaviours to use when dealing with difficult situations by: Listening actively Using empathy Gathering relevant information through effective questioning Finding solutions to concerns/problems quickly and efficiently Speaking positively and assertively What Is The Benefit? For individuals this course will increase confidence and ability to deal with customers in all situations, which will in turn create customer loyalty and raise their profile. For an employer, ensuring that all customer facing employees are demonstrating excellent customer care instils confidence in the customers and promotes a positive image of the company. In-House Courses Every single team member or employee that has a role which involves engaging with a customer, client and/or a key partner/supplier has a responsibility for projecting a positive image of the organisation which they represent. That may sound obvious, but how many hundreds of experiences have you had as a customer where you were treated with indifference and a distinct lack of professionalism by the receptionist, the retail assistant, the tele-agent, the delivery person, the credit controller or the departmental manager of the operation that you were dealing with? Far too many to count? This is because professional customer care is regarded as a token issue in most induction sessions for employees - and it is very rarely considered as a key priority to ensure customer commitment is secure and supplier/partnerships are robust. Yet the hugely expensive churn in customer/client commitments and staff is enormously expensive and immensely disruptive to any organisation. The Importance of Customers and Clients Every client/customer engaging person needs to recognise that it is ultimately the client or customer that pays their wages. If they gain a basic understanding of the clients' motivations and behaviours, coupled with some core skills in how to care for them, they will attain the status of 'professional'. This will very quickly translate into increased revenues, retained loyalty, high commitment and far greater security for all parties. The foundation has to be based on the authentic commitment to both the customer and also to the organisation they work for. Disenfranchisement readily curdles into sloppy behaviours cloaked in unprofessional attitudes and demeanours; plenty there to repel the most loyal of customers. If your company or organisation relies on repeat business and retaining the confidence and commitment of your clients, then all of your team members - perhaps including managers who set the example and have the biggest influence on the where the needle points to in relation to professionalism - need to be trained on the core basics of professional customer care. Customer Care Programmes from Dickson Training Ltd We are delighted to boast about the many successes we have had in providing effective and long lasting improvements for many clients, where awards have been won and, more importantly, talent has been retained because their clients and customers keep on coming back. Professional customer care extends to suppliers and partners that you value and need to get the best service and rates from, as well as any 'internal clients' such as other departments where you need to rely on their support and collaboration in order to achieve your goals. It is amazing what effective professional customer care training can do for any organisation. Without it your organisation may be vulnerable, with it you are much more likely to see increased performances and much greater security and growth. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Course Overview: !-- wp:paragraph --> Approximately 4.48 billion people are actively using social media, which is projected to continue rising. Throughout this Social Media Strategist Training course, learners will delve deep into topics ranging from the foundational understanding of social media to the analytical tools that guide strategic decisions. The utilisation of social media platforms has undoubtedly transformed how businesses interact with their clientele. With over 90% of millennials and 77% of Generation X being active social media users, the necessity to hone one's skills in social media strategy is glaringly evident. This course embraces the significance of social media growth. It delves deeply into conducting market analysis, understanding corporate culture in the social media context, and myriad other areas that form the crux of becoming a proficient social media strategist. Enrol in the "Social Media Strategist Training" today, and take a monumental step towards becoming a sought-after professional in the industry. Key Features of the Course: !-- wp:list --> Earn a recognised CPD certificate upon completion Enjoy 24/7 learning assistance to facilitate your education journey Access to exciting learning materials designed by experts in the field Flexible learning schedule, allowing for a balanced approach to study and work Who is This Course For? This Social Media Strategist Training course is particularly beneficial for marketing professionals, business owners, communication specialists, and individuals keen on forging a career in the social media space who aim to deepen their knowledge and expertise in social media strategies. Learning Outcome Upon completing this Social Media Strategist Training course, you will be adept in: Identifying and utilising various social media platforms effectively Conducting thorough market analysis to guide social media strategies Developing content that resonates with your target audience Understanding and implementing social media policies and guidelines Analysing social media metrics to measure the success of your campaigns Employing social media tools and software for optimised project management Maintaining voice consistency across various social media platforms Effectively handling online and personal interactions in a business context Why Enrol in This Course: Enrol in this top-reviewed and recently updated course to equip yourself with trending skills necessary for crafting compelling social media strategies. Requirements: Prospective learners should have a basic understanding of digital platforms and an eagerness to delve into social media strategy. Career Path: Upon completion of the Social Media Strategist Training course, learners can pursue the following professions, among others in the UK: Social Media Manager - £35,000 per annum Content Strategist - £40,000 per annum Digital Marketing Specialist - £32,000 per annum Social Media Analyst - £27,000 per annum Community Manager - £30,000 per annum Brand Marketing Manager - £45,000 per annum SEO and SEM Specialist - £35,000 per annum Certification: Upon successfully completing the Social Media Strategist Training course, learners will be awarded a recognised CPD certificate, showcasing their proficiency in social media strategy. Course Curriculum 13 sections • 25 lectures • 13:09:00 total length •What is Social Media: 00:18:00 •The Growth of Social Media: 00:10:00 •Conducting Market Analysis: 00:16:00 •Auditing Social Media: 00:26:00 •Corporate Culture and Social Media: 00:12:00 •Social Media Goals vs. Business Goals: 00:10:00 •Types of Social Media Platforms: 00:08:00 •The Social Media Policy: 00:40:00 •Creative Commons: 00:21:00 •Brand Marketing: 00:27:00 •Keyword Selection: 00:17:00 •Content Marketing on Social Media: 00:26:00 •Content Development: 00:23:00 •Understanding the Popular Platforms: 03:35:00 •Traditional Website Advertising: 00:37:00 •Social Media Documentation and Schedules: 00:29:00 •Project Management Software: 00:39:00 •The Community Manager Role: 00:26:00 •Importance of Voice Consistency: 00:30:00 •Organizational Customer Servicen: 00:28:00 •Social Media Triage: 00:14:00 •Online versus Personal Interactions: 00:26:00 •Social Media Analytics: 00:27:00 •Goal Value: 00:43:00 •The Social Media Strategist Career: 00:21:00

Parcel Delivery Training course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Parcel Delivery Training. Our course starts with the basics of Parcel Delivery Training and gradually progresses towards advanced topics. Therefore, each lesson of this Parcel Delivery Training is intuitive and easy to understand. Main Course: Parcel Delivery Training 3 Free Courses Course 01: Manual Handling at Work Certificate Course 02: Driver Safety Awareness Course 03: Car Mechanic Training Parcel Delivery Training Course Learning Outcomes: Upon successful completion of this highly appreciated Parcel Delivery Training course, you'll be a skilled professional, besides- Understanding the Key Roles of Delivery Driving How to distribute and collect How to Maintain Records Concept of Driver CPC Concept of Traffic Laws Conventional Parking and Reversing Warnings about driving in adverse weather conditions Learn how to maintain and keep vehicles safe Key Highlights for Parcel Delivery Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions Curriculum Breakdown Parcel Delivery Training Course Module 01: Introduction to the Delivery Driving Module 02: Delivery and Collection Module 03: Maintaining Records Module 04: Effective Route Planning Module 05: Stress Management Module 06: Driver CPC Module 07: Maintain Traffic Laws Module 08: Parking and Reversing Module 09: Driving in Adverse Weather Condition Module 10: Safety Regulations and Hygiene Module 11: Vehicle Maintenance and Safety Module 12: Zero Contact Delivery Methods CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. This course particularly recommended for- Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Learners seeking to enrol for this Course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Parcel Delivery Training, such as- Parcel Delivery Driver Parcel Sorter Warehouse Operative Delivery Lead Customer Services Assistant Explore each of the roles available and how you can start your career in Parcel Delivery. Certificates 4 CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificates. Delivery Charge Inside the UK: Free Outside of the UK: £9.99

This Visual Merchandising for Retailers is designed to offer a deep knowledge in the retail field through creative, conceptual, technological and commercial strategies to improve and optimize product management, as well as client acquisition and loyalty at the point of sale. Through the course you will learn about merchandising promotion, organizing employees, managing customer services, supervise inventories, and more. The course will provide you with an introduction to the topic of Visual Merchandising, it will encourage you to think creatively and commercially about retail space, providing an insight into store window design and effective in-store displays. You will also learn how to manage the retail system. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Visual Merchandising for Retailers is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Visual Merchandising for Retailers - Updated Version Introduction to Visual Merchandising 00:16:00 Store Layouts 00:21:00 Exterior Design 00:21:00 In-Store Design 00:19:00 Mannequins in Visual Merchandising 00:21:00 Display Fixtures 00:22:00 The Role of a Visual Merchandiser 00:16:00 Challenges of Modern Visual Merchandising 00:20:00 Mock Exam Mock Exam- Visual Merchandising for Retailers 00:20:00 Final Exam Final Exam- Visual Merchandising for Retailers 00:20:00 Visual Merchandising for Retailers - Old Version Visual Merchandising Visual Merchandising 00:15:00 Role of Visual Merchandiser 00:15:00 Responsibilities and Requirements 00:15:00 Elements of Visual Merchandising 00:15:00 Merchandising Techniques Visual Merchandising Techniques 00:00:00 Pop-Up Shops and Window Display 00:30:00 Retail Signage 101 00:15:00 Marketing Your Pop-up Shop 00:15:00 Merchandising Your Store 00:15:00 Mannequins 00:15:00 Dressing Mannequins 00:30:00 Fixtures 00:15:00 Internal Adjustments Floor Layouts and Aisle Spacing 00:15:00 Jewelry Store and Boutiques 00:15:00 Cash Register Area Merchandising 00:15:00 21st Century Merchandising 00:15:00 Retail Industry and Merchandising Surviving in Retail Industry 00:15:00 Visual Merchandising & Online Retailing 00:15:00 Pop-Up Stores and Its Popularity 00:15:00 Career in Merchandising 00:15:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Outstanding Leadership is of Essence We are undergoing an enormous amount of change. Aligning tools, acquiring companies, simplifying processes, creating new business models, onboarding new partners and designing new customer services are only some of the elements that constitute what we call "a year of transformation.' One of these efforts is the "Agile Transformation.' To achieve true business agility, we need to incorporate an understanding of a true agile mindset, its processes and structure into the whole company. This is a challenge since it touches upon all areas, including HR, finance and purchasing processes. This presentation will explore how outstanding leadership that models the right culture, behaviors and accountability is what makes or breaks this effort. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Customer Experience is the New Battleground A positive customer experience is critical to a company's brand and, ultimately, its bottom line. With the proliferation of technology and devices, the customer has become smarter and more powerful.

Customer Experience is the New Battleground A positive customer experience is critical to a company's brand and, ultimately, its bottom line. With the proliferation of technology and devices, the customer has become smarter and more powerful.

Customer relationship management helps in customer retention. It is essential in every business for increased profits. Set your business for higher productivity and efficiency with the Customer Relationship Management course. Effective CRM implementation can improve customer relationships, attract new prospective customers, and win back former customers. This Customer Relationship Management Course will teach you about CRM fundamentals and equip you with the skills to build strong customer relationships. It will teach you how to create a CRM strategy for your business. You'll pick up valuable information on data analysis in CRM and how to deepen your customer relationships. The training will also enhance your ability to handle customer complaints and familiarise you with the emerging trends of CRM.  Learning Objectives Learn the CRM fundamentals Know about data analysis in CRM Enrich your knowledge of CRM database management Know how to deepen customer relationships Learn to handle customer complaints Who is this Course for? This Customer Relationship Management Course is ideal for aspiring professionals who wish to gain the relevant skills and knowledge to fast track their careers. It is for those who have little or no knowledge of CRM or those who are new to the field and want to test their skills and knowledge. There are no entry requirements for this course. However, an eye for detail and a creative mind is essential. Entry Requirement Anyone interested in learning more about this subject should take this Customer Relationship Management course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path On successful completion of the Customer Relationship Management Course, learners can progress to a more advanced program from our course list. Career opportunities in this field include freelancing or working in-house, within a range of professional settings, with the opportunity to earn a high salary. Related professions in this industry include: CRM Analyst CRM Consultant CRM Developer CRM Executive CRM Manager CRM Specialist Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: Data Analysis in CRM Data Analysis in CRM 00:28:00 Module 05: CRM Databases CRM Databases 00:21:00 Module 06: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 07: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 08: Future of CRM Future of CRM 00:25:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

To help you make the most of your learning experience, we would like to offer you a complimentary 1-to-1 session with one of our experienced English language experts. During this personalised session, you will have the opportunity to: Discuss the course details. Identify specific areas you would like to focus on, whether it's grammar, speaking, listening, writing, or vocabulary. Receive tailored advice on which course or learning path aligns best with your objectives. In the meantime, we recommend taking our placement test on our website. This will help our expert understand your current proficiency level and tailor the course to your specific needs. The test is a crucial step to ensure we provide you with the most effective support https://virtualeducators.co.uk/test-your-english If you have any questions, please do not hesitate to reach out. Have a great day, Best regards, Customer Services Virtual Educators Ltd. customerservices@virtualeducators.co.uk www.virtualeducators.co.uk