315 Courses

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Feeling burnt out on traditional marketing tactics? Social media is buzzing with potential customers just waiting to be engaged. Did you know that over 50% of UK businesses now utilise social media to engage with customers? Are you ready to ditch the outdated strategies and ignite explosive brand growth? This cutting-edge social media marketing bundle arms you with the secrets to captivating audiences and turning them into loyal fans. This course isn't your average social media marketing snoozefest. We'll crack the code on crafting viral-worthy content that gets shared, liked, and commented on. You'll become a social media ninja, mastering the art of strategic engagement and building a thriving online community. You will learn the secrets of influencer marketing, allowing you to tap into a network of established voices and amplify your brand reach. Plus, you'll learn cutting-edge SEO techniques to dominate search engine results and attract a flood of organic traffic. Courses are Included in This Bundle: Course 01: Social Media Marketing Course -The Step by Step Guide Course 02: Social Media Marketing Strategy Course 03: Digital Marketing - Growth Hacking Techniques Course 04: Advanced Diploma in Digital Marketing at QLS Level 7 Course 05: Facebook Marketing Strategy Course 06: Instagram Marketing Course Course 07: Social Media Influencer Course 08: SEO Masterclass Course 09: How To Do Keyword Research For SEO & Ranking On Google Course 10: Content Writing & Copy Writing For SEO and Sales Course 11: Creative Marketing Plan Stop playing the follower game and become a social media trendsetter. This course empowers you to unleash the true potential of social media and transform your brand into a digital powerhouse. Enrol now and watch your brand take flight! Learning Outcomes of Social Media Marketing Develop a data-driven social media strategy aligned with your business goals. Craft compelling content that engages your audience and drives brand loyalty. Master the art of paid social advertising on platforms like Facebook and Instagram. Analyze social media metrics to measure success and optimize your campaigns. Leverage the power of social media influencers to amplify your reach. Stay ahead of the curve with the latest trends and best practices in social media marketing. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Social Media Marketing Get a free student ID card with Social Media Marketing Training program (£10 postal charge will be applicable for international delivery) The Social Media Marketing is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Social Media Marketing course materials The Social Media Marketing comes with 24/7 tutor support Start your learning journey straight away with this course and take a step toward a brighter future! *** Course Curriculum *** Course 01: Social Media Marketing Course -The Step by Step Guide Module 01: Social Media Marketing Module 02: Sales Psychology Module 03: Business Branding Module 04: Search Engine Optimization Module 05: Facebook MarketingModule 05: Facebook Marketing Module 06: YouTube Marketing Module 07: Instagram Marketing Module 08: Twitter Marketing Module 09: Pinterest Marketing Module 10: LinkedIn Marketing Module 11: Quora Marketing Course 02: Social Media Marketing Strategy The Rise Of Social Media Conducting Market Analysis Auditing Social Media Setting Goals And Selecting Platforms Creating The Social Media Policy Integrating Marketing Strategies Developing Effective Content Understanding The Popular Platforms Launching Successful Campaigns Managing The Community Providing Customer Service Measuring, Analyzing And Reporting The Social Media Strategist Career Course 03: Digital Marketing - Growth Hacking Techniques Module 01: Fundamentals Of Digital Marketing Module 02: Growth Hacking Module 03: Customer Journey Module 04: Content Marketing Module 05: SEO Module 06: E-Mail Marketing Module 07: Facebook Marketing Module 08: Instagram Marketing Module 09: Twitter Marketing Module 10: Youtube Marketing Module 11: Mobile Marketing =========>>>>> And 9 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Growth Hackers Social Media Mavens Content Creators Brand Builders Trendsetters Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career. Social Media Manager Digital Marketing Specialist Content Marketing Strategist SEO Specialist Influencer Marketing Manager Marketing Director Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

About Course Unlock key insights with our comprehensive guide to market research - propel your business towards unprecedented growth Our immersive online course on Market Research provides a comprehensive exploration into the intricate art and science of understanding consumer behaviour, trends, and market dynamics. Do you want to grow your business and take it to new heights? Achieving sustainable growth requires a deep understanding of your target audience and a keen awareness of industry trends. This marketing course equips you with the knowledge and skills required to understand your target customers and their needs. We start with a brief history and definition of 'market research' before we lay out the six steps of the market research process. This course examines the classifications of market research and explains how to identify research problems to set up the market research process. We show you how to develop and design a market research approach. We also trace the relationship between market problems and research design by distinguishing between exploratory, descriptive and causal research. The course goes over data analysis techniques and discusses how to deliver effective presentations of research findings to facilitate analysis and discussion. We cover qualitative and quantitative market research methods and provide examples to help you with questionnaire design with examples of open- and closed-end questions. We demonstrate data analysis techniques to help you leverage your research findings to make better business decisions. Finally, the course explains how to communicate research results while adhering to market research ethics. This course has no prerequisites and suits anyone interested in business and marketing. It is particularly useful for small business owners, entrepreneurs and marketers and helps you to create focused marketing campaigns that connect with your audience to boost customer engagement, brand loyalty and business success. Sign up to learn how to conduct market research that lets you understand consumer behaviour, spot gaps in the market and grow your business. Whether you're a budding marketer, a business owner, or a student of the commerce field, this course offers a comprehensive and practical guide to mastering market research. Enroll now to gain the knowledge and skills that can help shape business strategies, influence product development, and drive business success. What Will You Learn? Discuss the importance of market research in supporting marketing decision-making Identify the factors that influence the decision to conduct market research Outline the key components of a market research proposal Discuss the significance of problem identification in marketing research Analyse the key characteristics and advantages of qualitative research Recognise the factors that affect the sample size and accuracy in quantitative research Identify the key components and goals of a questionnaire Explain the importance of data validation and quality control Summarise the significance of the report and presentation as key components of marketing research Discuss the ethical principles of research methodology and the importance of integrity in market research Course Content Introduction to Market Research Introduction to Market Research The Market Research Process The Market Research Process Market Research Design Market Research Design Defining the Problem & Developing Research Approach Defining the Problem & Developing Research Approach Qualitative Market Research Qualitative Market Research Quantitative Market Research Quantitative Market Research Questionnaire Design Questionnaire Design Data Analysis Data Analysis Communicating Research Results Communicating Research Results Research Ethics Research Ethics Conclusion Conclusion A course by Xpert Learning Audience Marketers Current and aspiring product managers Business executives Consultants Entrepreneurs

Product Overview: Information Management Training Course Are you seeking to excel in the dynamic and competitive restaurant industry? Welcome to our comprehensive Information Management Training course designed to equip you with the essential knowledge and skills required to thrive in this fast-paced environment. Whether you're a seasoned professional or new to the industry, this course is crafted to enhance your understanding of crucial aspects vital for success. Module 1: Introduction to the Restaurant Industry In Module 1, participants will gain a foundational understanding of the restaurant industry, including its history, trends, and key players. Exploring the diverse landscape of restaurants, this module sets the stage for a comprehensive journey through various facets of restaurant management. Module 2: Menu Planning and Development Module 2 delves into the intricacies of menu planning and development, a cornerstone of restaurant success. Participants will learn how to design menus that cater to customer preferences, maximize profitability, and align with the restaurant's concept and vision. Module 3: Restaurant Operations and Service Standards Efficient restaurant operations and impeccable service standards are indispensable for customer satisfaction and business sustainability. In this module, participants will discover strategies for streamlining operations, maintaining service excellence, and upholding industry best practices. Module 4: Financial Management Understanding financial management is crucial for the prosperity of any restaurant venture. Module 4 equips participants with the knowledge and tools needed to manage finances effectively, covering topics such as budgeting, cost control, revenue management, and financial analysis. Module 5: Marketing and Promotion In Module 5, participants will explore the fundamentals of restaurant marketing and promotion. From crafting compelling marketing strategies to leveraging digital channels and fostering customer loyalty, this module equips participants with techniques to attract and retain customers in a competitive market. Module 6: Staff Management and Training Effective staff management and training are essential for fostering a positive work culture and delivering exceptional customer experiences. Module 6 provides insights into recruiting, training, motivating, and retaining talented staff, ensuring the smooth functioning of restaurant operations. Module 7: Documents Control Module 7 emphasizes the importance of meticulous document control in ensuring regulatory compliance, risk management, and operational efficiency. Participants will learn how to maintain accurate records, implement effective documentation systems, and navigate legal and regulatory requirements.   Each module combines theoretical knowledge with practical insights and case studies, enabling participants to apply concepts directly to real-world scenarios. Whether you aim to advance your career or enhance your restaurant's performance, our Information Management Training course equips you with the tools and expertise needed to thrive in the dynamic restaurant industry. Join us today and embark on a journey towards professional excellence and business success! Course Curriculum Module 1_ Introduction to the Restaurant Industry Introduction to the Restaurant Industry 00:00 Module 2_ Menu Planning and Development Menu Planning and Development 00:00 Module 3_ Restaurant Operations and Service Standards Restaurant Operations and Service Standards 00:00 Module 4_ Financial Management Financial Management 00:00 Module 5_ Marketing and Promotion Marketing and Promotion 00:00 Module 6_ Staff Management and Training Staff Management and Training 00:00 Module 7_ Human Resources Management Human Resources Management 00:00

Social media allows marketers to connect and engage potential customers where they are onLinkedIn, Twitter, Youtube, Facebook, Instagram, and even platforms like TikTok. In addition, social media marketing allows businesses to reach a large audience in a cost-effective and targeted way. It enables you to engage with customers, build brand awareness, and drive website traffic and sales. Additionally, social media platforms provide valuable data and insights that can be used to inform and improve marketing strategies. Overall, social media marketing can help businesses to grow and succeed in today's digital landscape. Here is a few highlights: Targeted Advertising: Social media platforms offer a variety of tools for businesses to target specific demographics, interests, and behaviors. This allows for highly effective and efficient advertising. Audience Engagement: Social media platforms provide businesses with the opportunity to interact with customers and build relationships. This can lead to increased brand loyalty and advocacy. Influencer Marketing: Social media influencers have large followings, and partnering with them can be a great way for businesses to reach a new audience. Analytics and Insights: Social media platforms provide businesses with a wealth of data and insights that can be used to inform and improve marketing strategies. Cost-Effective: Campaigns can be significantly cheaper than traditional marketing methods and can reach a wider audience. Overall, social media marketing offers businesses a wide range of opportunities to connect with customers, build brand awareness, and drive sales and revenue. This course delves deeply into the benefits of social media platforms for businesses of all sizes and how to integrate local SEO to meet your company objectives. This thorough course will cover everything from charting the buyer's path to producing articles for various social media sites. Look no further for a one-stop answer to social media marketing hacks. So, enrol now! Along with this Social Media s Course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Social Media s Bundle Consists of the following Premium courses: Course 01: Social Media Strategy for Business Course 02: Sales and Marketing Skills Level 3 Course 03: Content Management Course 04: Applied Business Analysis Diploma Course 05: Blogging Certificate Course 06: Pinterest Marketing Course 07: IT for Dummies Course 08: Professional Photography Course 09: Level 2 Adobe Graphics Design Course Course 10: Effective Communication Skills Diploma Course 11: Financial Modeling Using Excel Enrol now in Social Media s To advance your career, and use the premium study materials from Apex Learning. Here are a few important skills you will achieve from our course: Creating a winning social media plan that can boost your followers and generate visitors to your site in no time. Learning about how social media and digital marketing have grown in recent years. Learning how to do a complete market study to determine your target audience step by step. Learning how to conduct a social media audit and connect your marketing approach with your company's objectives. A certified formal qualification can help you advance your career in digital marketing. Understanding the goal of a social media policy and what it should include. Recognising the key components of integrated marketing and understanding the stages involved in developing an integrated marketing communication plan. Creating interesting social material that successfully incorporates SEO, keywords, and links. The Social Media for Business online training course is crucial for today's digital marketing professional. You will learn how to add a Pinterest widget to your site, create a Facebook business account, tap into the advertising possibilities of Twitter, leverage AdWords and analytics with Google+, network through LinkedIn, and develop a popular YouTube channel. By taking this course, you will be able to improve your marketing job prospects. Curriculum of Social Media Course 01: Social Media Strategy for Business Section 1: Introduction Section 2: Importance of Social Media Marketing for Business Section 3: Creating a Social Media Strategy Course 02: Sales and Marketing Skills Level 3 One - Getting Started Two - Understanding the Talk Three - Getting Prepared to Make the Call Four - Creative Openings Five - Making Your Pitch Six - Handling Objections Seven - Sealing the Deal Eight - Following Up Nine - Setting Goals Ten - Managing Your Data Eleven - Using a Prospect Board Twelve - Wrapping Up and much more CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Students Recent college grads Those looking for work Anyone with interest in this subject should read on. People who are already working in this industry and wish to improve their knowledge and abilities. Requirements This Social Media Training Course has been designed to be fully compatible with tablets and smartphones. Career path Social Media Manager (£25,000 to £60,000) Coordinator (£25,000 to £60,000) Digital Copywriter (£20,000 to £80,000) Analyst (£22,000 to £60,000) Content Creator (£22,000 to £40,000) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Social Media Strategy for Business) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Description: Customer relationship management holds day-to-day business activities like marketing, sales etc. This course is designed for the individuals who are interested in enhancing their abilities or enhancing their skills to build the customer relationship. This diploma course will bring out to you all the techniques you require to help increase competition in their jobs. It will also help you boost your confidence level which will help you deal with the difficult situation. This course will also help you enhance your communication skills which will make it easier to communicate with the customers. Who is the course for? For individuals already existing in this field willing to enhance the abilities and learn new techniques. For people who are willing to take customer relationship management and the future profession. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Diploma in Customer Relationship is a useful qualification to possess, and would be beneficial for the following careers: Technical support staff Client relations manager Call center manager Customer service represented. Diploma in Customer Relationship Good Customer Relationship - Why is it Important? 01:00:00 Understanding Your Customers 01:00:00 How to Calculate Customer's Lifetime Value 00:30:00 How to Keep Your Customers Happy? 01:00:00 How to Get Your Customers to Say 'Wow!' 01:00:00 Proven Methods of Customer Retention 01:00:00 The Art of Customer Follow-up 01:00:00 Loyalty Marketing Program 00:30:00 Promotional Items to Enhance Customer Relations 01:00:00 Handling Customer's Complaints 01:00:00 How to Deal with Difficult Customers 01:00:00 Introducing the Seven Deadly Sins of Customer Service! 01:00:00 Customer Relationship Management (CRM) Software - The Benefits 01:00:00 Choosing a CRM Program 00:30:00 Customer Service over the Phone 01:00:00 Mock Exam Mock Exam- Diploma in Customer Relationship 00:20:00 Final Exam Final Exam- Diploma in Customer Relationship 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Duration 3 Days 18 CPD hours This course is intended for Individuals preparing for the Cisco Customer Success ManagerSpecialist certification Individuals who have experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology Overview After taking this course, you should be able to: Describe the role of the Customer Success Manager Describe the tools that the Customer Success Manager uses to ensure customer experience Describe the lifecycle approach to customer experience The Cisco Customer Success Manager (DTCSM) v2.2 course gives you the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.This course is based on understanding the customer lifecycle and how to optimize that journey, increasing the value realized by the customer, and maximizing your likelihood to maintain their loyalty and renew or expand their business opportunities. The course helps you prepare for the 820-605 Cisco Customer Success Manager (CSM) exam. By passing this exam, you earn the Cisco Customer Success Manager Specialist certification. Course Outline Transition to Subscription Economy Customer and Industry Trends Defining Customer Success and the CSM Role Engaging the Customer for Success Engaging the Customer for Success Addressing Barriers Customer Success Management Activities Success Plan Elements Customer Success Management Activities Additional course details: Nexus Humans Cisco Customer Success Manager v2.2 (DTCSM) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Customer Success Manager v2.2 (DTCSM) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Are you wondering why branding is important in Marketing? Do you want to know how branding can affect the status of your business? Have you ever wonder what is the best way to have an effective branding? This course will answer your questions about branding. Description: This mastering successful branding course will get you ready to outline and set up visual characters and brand guidelines over an assortment of mediums. The course will help the planner look past logo outline and procure an essential comprehension of the parts of planning a brand framework that is adaptable and replicable, paying little respect to the application. A business's most significant resource is its clients. Vital branding is important for any business development.The key point of this learning is to improve your capacity to build successful branding of your business to drive benefits and natural development of the business. Intended for leaders, this program will teach you the appropriate systems and devices to reinforce your brand. Utilising behavioural knowledge and exploratory research, you will pick up a more profound comprehension of purchasers' needs and have the capacity to test the impact of branding choices on buyer reactions. Who is the course for? Employees or businessmen of any industry and other businessmen who want to learn how to build successful branding for their business or company. People who have an interest in Marketing and Branding. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The mastering successful branding course will be very beneficial and helpful, especially to the following careers: Businessman Marketing and Promotions Specialists Marketing Managers Product Creators Sales Managers Sales and Promotions Specialists Top Executives And Much More! Mastering Successful Branding The Reasons Why 'Normal' People Can Never Make Money Online 01:00:00 Don't Focus On Making Money! 01:00:00 The Psychology Behind Creating Values And Precise Delivery 02:00:00 Buyers Are Smart 00:30:00 Even The Best Won't Sell Itself 00:30:00 Build Relationships First 01:30:00 Building Customer Loyalty 00:30:00 The Marketing Funnel 00:30:00 Leverage Other Content 01:00:00 Mass Markets Versus Niche Markets 01:00:00 Monetizing And Marketing Your Strengths 01:30:00 What Other Gurus Have Advised That Works 01:00:00 Mock Exam Mock Exam- Mastering Successful Branding 00:20:00 Final Exam Final Exam- Mastering Successful Branding 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Learn advanced nail and skin care techniques with our Beauty Technician: Manicure & Pedicure course. Become skilled in addressing issues like cracking and infections, and earn your CPD certificate. Open up career opportunities as a Nail Technician, Nail Artist, Beauty Therapist, or Salon Manager. Begin your journey to professional success today!

Customer service is the key to business success. Excellent customer service builds brand loyalty, enhances the customer's journey and meets their collective needs to keep them satisfied and coming back. This course is the ultimate beginner's guide, providing you with key skills needed for any customer-facing role. From telephone etiquette to stress management strategies, learn from the experts and fast track your career online. The course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, you will receive an instant e-certificate as proof of the comprehensive skill development and competency. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. This course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the program. Learning Outcomes Of This Training Learn how to handle complaints professionally and with confidence Develop the essential communication skills to deal with all types of customers Know how to provide excellent customer service over the phone Understand the steps to successful stress management for the workplace Identify what your customers want and expect from your service Take your career to the next level with an accredited proficiency Progression: After completing this course you can progress towards- Level 1 Award in Customer Service (RQF) Level 1 Certificate in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma in Customer Service (RQF) Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Customer Service Course WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This training applies to anyone who is looking to kickstart their career in a customer-facing role Requirements The Customer Service program does not require any prior knowledge This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path On successful completion of this Training, you will have the essential skills needed to provide excellent customer service face-to-face and over the phone. Certificates CPD Accredited Certificate Digital certificate - £10 Assessment Process Once you have completed all the modules in this course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

If you want your employees to improve their customer service skills and deliver an amazing experience to your customers, feel free to check out my Training course focusing on generating long-standing customer loyalty.