65626 Courses

This course describes the requirements that must be met by, and options available to, the sponsor during the conduct of an authorised clinical trial. It identifies the various interactions with MSCs that occur via the Clinical Trials Information System (CTIS), and it summarises and links to the extensive guidance available from the European Commission and the European Medicines Agency. Its companion course CT11 sets out the European legal and regulatory context for clinical trials and describes how to apply via the CTIS for authorisation to conduct trials. The two courses therefore provide an ideal foundation for understanding and complying with the new law.

This course aims to provide a comprehensive understanding of how consumer behavior can influence customer experience and strategies for enhancing and building customer experience in B2B contexts, including customer segmentation, targeting, and positioning, as well as measuring customer experience gap and defining customer expectations. After the successful completion of the course, you will be able to learn about the following, How to build customer experience and how consumer behaviour can influence this experience. Strategies to influence and enhance customer experience. Enhancing customer experience in B to B context. Strategies to built customer relationship. Building customer experience with segmentation, targeting and positioning. Measuring customer experience gap. Defining customer expectations.   This course aims to provide strategies and techniques for building and enhancing customer experience, while understanding the influence of consumer behavior on this experience, as well as the importance of customer relationship management in B2B contexts, and the role of segmentation, targeting, and positioning in building customer experience. The course also covers techniques for measuring and defining customer expectations, and strategies for closing the customer experience gap. This course aims to provide a comprehensive understanding of how to build and enhance customer experience, including the role of consumer behavior, and strategies to build and maintain customer relationships. Additionally, the course covers the importance of segmentation, targeting, and positioning in creating a positive customer experience and ways to measure and meet customer expectations. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Managing Customer Experience Self-paced pre-recorded learning content on this topic. Managing Customer Experience Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be an added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone who is eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Customer Happiness Coordinator Client Care Specialist Experience Enhancement Agent Satisfaction Strategist Service Excellence Ambassador Feedback Facilitator Interaction Improvement Manager Client Delight Director Customer Journey Navigator Support Satisfaction Supervisor Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Our surf school in Watergate Bay offers surf lessons for all abilities; from complete beginners to those looking for more advanced surf coaching.

A simple hot water bottle cosy filled to the brim with all the crochet basics, stitches and techniques for a beginner.

There are lots of people who think that the first task of any wine is to be red. We meet you at our events, and while you’re (usually) very polite about the white wines, your eyes light up when we say, ‘And now let's move on to the reds…’ So we’re putting on a tasting just for you, in which we’ll focus on rich red wines, seven of them, with some rather tasty cheese on the side. To show that red wine can be full-flavoured without being full-bodied, we’ll begin with reds that are refreshing and fragrant, probably from Italy and France. Then we’ll move on to wine that are draughts of the warm south, most likely from countries close to the Mediterranean. Spain. And we’ll finish with gutsy Malbec or Australian Shiraz (aka Blood-and-Thunder from Down Under). Or possible both. Whatever the line-up, you can be assured of an excellent, belly-warming and tooth-staining evening.

The perfect Mother's Day gift! On the very cusp of British Summertime starting we’ll be spending an appropriately colourful afternoon steeped in drawing/painting Spring Flowers. The studio will be full of plants such as mini iris, grape hyacinths, tulips, primroses and daffodils. There will be cut flowers in still-life arrangements and a wealth of beautiful photo references to work from too. We’ll take inspiration from Scottish Colourist Samuel John Peploe’s tulip paintings amid an immersive, fun afternoon of Spring botanicals. All levels of artistic abilities are embraced in this workshop so it’s a great opportunity to try out a class with plant-lady tutor Suzanne Gibson. All materials and refreshments will be provided - including cake and a complimentary glass of fizz. Minimum class numbers apply.

Still life painting art class of artists studio equipment practising shadows and techniques in acrylic paint.

On line - on demand course on hand embroidery - full instructions and materials list included or you can purchase a kit from Stitching Kitchen

Online taster mosaic course to get started in the art of mosaics with the Imaginary Mosaic Cafe.

Still life painting art class of Japanese glass fishing floats practising shine and texture in acrylic paint.