22 Courses

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

***24 Hour Limited Time Flash Sale*** Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Career Bundle: Course 01: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 02: Win Customers Efficiently: Customer Service Diploma Course 03: Customer Relationship Management Course 04: Know Your Customer (KYC) Course 05: Diploma In Office Admin And Reception - Level 3 Course 06: Concierge Course 07: Hotel Management with Hotel Receptionist and Hospitality Management Course 08: Hotel & Hospitality Management Course 09: Hotel Management & Administrative Skills Course 10: Customer Service Diploma - CPD Accredited Course 11: Level 3 Diploma in Customer Service Course 12: Customer Service & Environment Course 13: Customer Services Coordinator Course 14: Customer Service Fraud Officer Course 15: Service Helpdesk & Technical Support Course 16: Professional Waiter Diploma Course 17: Hospitality & Catering - Food Safety Course 18: Restaurant Management Course 19: Finance and Cash Management for Hospitality Course 20: Event Planner Course Course 21: Receptionist Skills Course 22: Conflict Resolution Course 23: Business Etiquette and Professional Behavior Course 24: Developing Interpersonal Skills Course Course 25: Decision Making and Critical Thinking Training Course 26: Call Centre Training Course 27: Effective Communication Skills Course 28: Time Management Course 29: Marketing Strategies for Business Course 30: Corporate Risk And Crisis Management With Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality today and take the first step towards achieving your goals and dreams. Why buy this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality? Free CPD Accredited Certificate upon completion of Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Get a free student ID card with Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Lifetime access to the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course materials Get instant access to this Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course Learn Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality from anywhere in the world 24/7 tutor support with the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course. Start your learning journey straightaway with our Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Training! Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course. After passing the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality course is ideal for: Students seeking mastery in Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Professionals seeking to enhance Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality skills Individuals looking for a Level 2 Certificate in Understanding Excellence in Customer Service for a Hospitality-related career. Anyone passionate about Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Requirements This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality doesn't require prior experience and is suitable for diverse learners. Career path This Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality bundle will allow you to kickstart or take your career in the related sector to the next stage. Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Customers are the true kings of the modern business world. They are the rulers, the controllers of the entire market. That's why a company's progress depends on how it handles its customer service and public relations. An astounding 80% of the total businesses in the UK now see customer service as the main arena where they compete. That's where this bundle comes in, offering top-notch service and helping you exceed customer expectations while making your business stand out from the crowd. From the fundamentals of Customer Relationship Management and Public Relations strategies to the nuances of Phone-based Customer Service and KYC protocols, this bundle offers a deep insight into Customer Service Excellence. It also includes specialised training in Hospitality, Service Helpdesk, and Technical support, along with personal development courses like Assertiveness, Conflict resolution, and Effective Communication Skills. Courses Included In this CRM Training Are: Course 01: Customer Relationship Management Course 02: PR: Public Relation Course 03: Phone-Based Customer Service Course 04: Know Your Customer (KYC) Course 05: Customer Service - Representative Course 06: Customer Service & Environment Course 07: Patient Customer Service Training Course 08: Customer Service Fraud Officer Course 09: Service Helpdesk & Technical Support Course 10: Call Centre Training Course 11: Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality Course 12: Assertiveness and Self Confidence Development Course 13: Win Customers Efficiently: Customer Service Diploma Course 14: Hotel Management with Hotel Receptionist and Hospitality Management Course 15: Professional Waiter Diploma Course 16: Receptionist Skills Course 17: Conflict Resolution Course 18: Decision-Making and Critical Thinking Training Course 19: Developing Interpersonal Skills Course Course 20: Effective Communication Skills Grab this amazing opportunity to gain a competitive edge in the customer service and PR sectors. Whether you're seeking to start a new career or enhance your current position, these skills are indispensable across various industries. Enrol now and take the first step towards building a better relationship with your customers by becoming a customer service and PR expert! Learning Outcomes of the CRM, PR & Phone-Based Customer Service Bundle: Master CRM strategies to enhance customer loyalty and retention. Develop effective PR skills for managing public perception and communication. Deliver exceptional phone-based customer service across industries. Understand and implement KYC procedures for customer verification. Enhance customer service skills specifically tailored for hospitality management. Improve interpersonal, decision-making, and critical thinking skills. Why Choose Our CRM, PR & Phone-Based Customer Service Bundle? Get a Free QLS Endorsed Certificate upon completion of the CRM bundle Get a Free Student ID Card with CRM Training The CRM course is Affordable and Simple to understand Lifetime Access to the CRM course materials The CRM course comes with 24/7 Tutor Support Start your learning journey straight away! Course Curriculum Course 01: Diploma in Customer Relationship Management at QLS Level 4 Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 02: PR: Public Relation Module 01: Introduction to Public Relations Module 02: Concepts of Public Relations Module 03: Management and Organisation of Public Relations Module 04: Public Relations Tactics and Research Module 05: Major Fields of Public Relations Practice Part I Module 06: Major Fields of Public Relations Practice Part II Module 07: Social Media and PR Module 08: Public Speaking Module 09: Power of Storytelling Module 10: Becoming an Influencer Module 11: Importance of Body Language Module 12: Implementing CSR Module 13: Performance Evaluation and Performance Reporting Module 14: Cross-Cultural Awareness Module 15: Cross-Cultural Communication Module 16: Corporate Cross-Cultural Awareness Module 17: Cultural Values Module 18: Working with and Managing a Culturally Diverse Team Module 19: Defamation Module 20: Crisis management Module 21: Media Regulatory Bodies Module 22: Ethics: Professionalism in Public Relations Module 23: Decision Making with Critical Thinking Course 03: Phone-Based Customer Service Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service =========>>>>> And 17 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*20 = £260) CPD Hard Copy Certificate: Free (For The Title Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £99) CPD 310 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Customer service reps PR professionals Hospitality staff Call centre agents Anyone in service Requirements You will not need any prior background or expertise to enrol in this CRM bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Customer Relationship Manager - £30,000 to £50,000 Public Relations Officer - £25,000 to £40,000 Call Centre Manager - £28,000 to £45,000 Patient Service Specialist - £20,000 to £35,000 Hotel Receptionist/Manager - £18,000 to £30,000 Customer Service Trainer - £25,000 to £40,000 Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. Customer Relationship Management CPD Accredited Certificate Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee. Diploma in Customer Relationship Management at QLS Level 4 Hard copy certificate - Included Hard copy certificate - Included Please note that International students have to pay an additional £10 as a shipment fee.

Are you ready to embark on a journey to excel in customer service and communication? Welcome to our 'Call Centre Training: Excelling in Customer Service and Communication' course, where we unravel the secrets to becoming a top-notch call centre agent. In today's competitive world, customer service excellence is paramount, and this course is your gateway to mastering it. Our comprehensive curriculum covers every aspect of call centre operations, from understanding the fundamentals to developing the skills required for effective communication. Whether you're new to the industry or seeking to enhance your existing knowledge, this course will equip you with the tools needed to thrive. From telephone etiquettes to handling difficult customers and staying updated on industry trends, our program ensures you are well-prepared for success in the dynamic world of call centres. Learning Outcomes Gain an in-depth understanding of call centre operations. Identify and embody the essential traits of a successful call centre agent. Master telephone etiquettes to create outstanding customer experiences. Hone your communication skills for effective customer interactions. Acquire expertise in scripting and negotiation techniques. Why buy this Call Centre Training: Excelling in Customer Service and Communication? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Call Centre Training: Excelling in Customer Service and Communication there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Call Centre Training: Excelling in Customer Service and Communication course for? Aspiring call centre professionals looking to kickstart their career. Customer service enthusiasts seeking to excel in call centre roles. Existing call centre agents aiming to enhance their skills. Managers and supervisors overseeing call centre teams. Anyone passionate about delivering exceptional customer experiences. Prerequisites This Call Centre Training: Excelling in Customer Service and Communication does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Call Centre Training: Excelling in Customer Service and Communication was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Call Centre Agent: £18,000 - £25,000 per annum Customer Service Representative: £18,000 - £30,000 per annum Call Centre Supervisor: £25,000 - £40,000 per annum Customer Experience Manager: £30,000 - £50,000 per annum Operations Manager (Call Centre): £40,000 - £60,000 per annum Call Centre Director: £60,000 - £100,000+ per annum Course Curriculum Module 01: Introduction to Call Centre Introduction to Call Centre 00:14:00 Module 02: Traits of a Call Centre Agent Traits of a Call Centre Agent 00:13:00 Module 03: Agent and Customer Relationship Agent and Customer Relationship 00:15:00 Module 04: Telephone Etiquettes Telephone Etiquettes 00:10:00 Module 05: Communication Skills Communication Skills 00:13:00 Module 06: Scripts and Negotiation Techniques Scripts and Negotiation Techniques 00:12:00 Module 07: Managing Difficult Customers Managing Difficult Customers 00:09:00 Module 08: Call Centre Metrics and Benchmarking Call Centre Metrics and Benchmarking 00:16:00 Module 09: Call Centre Technology and Trends Call Centre Technology and Trends 00:14:00

Are you interested in pursuing a career in the Customer Success Manager Advanced Diploma industry or learning more about it? If yes, then you have come to the right place. Our comprehensive courses on Customer Success Manager Advanced Diploma will assist you in producing the best possible outcome by learning the Customer Success Manager Advanced Diploma skills. The Customer Success Manager Advanced Diploma bundle is for those who want to be successful. In the Customer Success Manager Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in Customer Success Manager Advanced Diploma. Why would you choose the Customer Success Manager Advanced Diploma course from Compliance Central: Lifetime access to Customer Success Manager Advanced Diploma courses materials Full tutor support is available from Monday to Friday with the Customer Success Manager Advanced Diploma course Learn Customer Success Manager Advanced Diploma skills at your own pace from the comfort of your home Gain a complete understanding of Customer Success Manager Advanced Diploma course Accessible, informative Customer Success Manager Advanced Diploma learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Customer Success Manager Advanced Diploma bundle Study Customer Success Manager Advanced Diploma in your own time through your computer, tablet or mobile device Our Customer Success Manager Advanced Diploma bundle starts with the basics of Customer Success Manager Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Success Manager Advanced Diploma is intuitive and easy to understand. Courses in this Customer Success Manager Advanced Diploma Bundle: Course 01: CRM - Customer Relationship Management Course 02: Customer Service Manager Course 03: Customer Service - Representative Course 04: Customer Service Agent Course 05: Phone-Based Customer Service Course 06: Call Centre Training Course 07: Cold Call to Boost Sales Course 08: Business English and Communication Course 09: Persuasion in Business Communications Course 10: Know Your Customer (KYC) Course 11: Customer Due Diligence (CDD) Techniques Course 12: CSS - Customer Service and Support CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Success Manager Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Success Manager Advanced Diploma. Requirements To enrol in this Customer Success Manager Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path The Customer Success Manager Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Customer Success Manager Advanced Diploma. Certificates 12 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD accredited hard copy certificates are available for £10.79 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: Free Outside of the UK: £9.99 each

Are you interested in pursuing a career in the CRM Manager Advanced Diploma industry or learning more about it? If yes, then you have come to the right place. Our comprehensive courses on CRM Manager Advanced Diploma will assist you in producing the best possible outcome by learning the CRM Manager Advanced Diploma skills. The CRM Manager Advanced Diploma bundle is for those who want to be successful. In the CRM Manager Advanced Diploma bundle, you will learn the essential knowledge needed to become well versed in CRM Manager Advanced Diploma. Why would you choose the CRM Manager Advanced Diploma course from Compliance Central: Lifetime access to CRM Manager Advanced Diploma courses materials Full tutor support is available from Monday to Friday with the CRM Manager Advanced Diploma course Learn CRM Manager Advanced Diploma skills at your own pace from the comfort of your home Gain a complete understanding of CRM Manager Advanced Diploma course Accessible, informative CRM Manager Advanced Diploma learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the CRM Manager Advanced Diploma bundle Study CRM Manager Advanced Diploma in your own time through your computer, tablet or mobile device Our CRM Manager Advanced Diploma bundle starts with the basics of CRM Manager Advanced Diploma and gradually progresses towards advanced topics. Therefore, each lesson of this CRM Manager Advanced Diploma is intuitive and easy to understand. Courses in this CRM Manager Advanced Diploma Bundle: Course 01: CRM - Customer Relationship Management Course 02: Customer Service Manager Course 03: Customer Service - Representative Course 04: Customer Service Agent Course 05: Phone-Based Customer Service Course 06: Call Centre Training Course 07: Cold Call to Boost Sales Course 08: Business English and Communication Course 09: Persuasion in Business Communications Course 10: Email Writing Training Course 11: Diploma in Data Analysis Fundamentals Course 12: Strategic Planning for Sales and Marketing CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The CRM Manager Advanced Diploma bundle helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in CRM Manager Advanced Diploma. Requirements To enrol in this CRM Manager Advanced Diploma course, all you need is a basic understanding of the English Language and an internet connection. Career path The CRM Manager Advanced Diploma bundle will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to CRM Manager Advanced Diploma. Certificates 12 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD accredited hard copy certificates are available for £10.79 each Delivery Charge for Each Hard Copy Certificates: Inside the UK: Free Outside of the UK: £9.99 each

Lifetime Access One-Time Enrolment, Lifetime Learning, Our Prime Learners will Get: Instant, Unlimited & Lifetime Access to 3000+ Courses Unlimited PDF Certificates Unlimited PDF Transcripts 1 Free Student ID card & Many More Key Highlights of the Prime Membership Lifetime Access to 3000+ Courses Get Instant Access to all courses Unlimited PDF Certificate Unlimited PDF Transcripts No Hidden Charges CPD Certification Study anytime from anywhere at your own pace 1 Free Student ID card Tutor Support Access to All Future Courses Trusted by 500+ Leading Universities and Companies Globally Some of our All Time Popular Courses: 2D Animation: Ultimate Guide to Adobe Animate Abuse Awareness & Response Training Academic and Research Skills for Business Accident Investigation Accident Investigation training – Documentation and Solution Accountancy Accounting – Income statement and Balance Sheet Accounting and Finance Accounting Skills for New Supervisors Active Listening ADHD Awareness Admin, Secretarial & PA Administrative Management Administrative Management – Meeting and Conference Adobe Acrobat 7 Adobe Acrobat 8 Pro Adobe After Effects: Learn to Use Shape Tools Advanced Diploma in Anger Management Advanced Diploma in Customer Service Advanced Diploma in Psychology Advanced Diploma in Sales Management Advanced Management Diploma Advanced Safeguarding Children (Level 2 Safeguarding) Agricultural Science Agricultural Science – Aquaculture and Permaculture Agricultural Science – Home Gardening and Animal Farming Agricultural Science – Soil Science and Plant Nutrition Airport Operations Course Level 3 Allergen Awareness – Online Training Alternative Medicine – Energy Therapies An Environmental Audit Primer Anaesthetist Training Anaphylaxis and Basic Life Support (CSTF) Animal Care Level 3 Course Animal Nutrition Animal Science Animal Science – Disease and Medicine Anti Social Behaviour Anxiety in Children and Young People during COVID-19 Arboriculture Arboriculture – Equipment and Operation Archaeology Archaeology – Excavation and Documentation Archaeology – Surveying and Feature Architectural Studies Arts Management Arts Management – Leadership and Entrepreneurship Arts Management – Marketing and Fundraising ASP.NET Core MVC Webforms – Build Real Projects Asp.Net Webforms from Scratch for Beginners Asperger Syndrome Awareness Asperger Syndrome Awareness Assessing Mental Capacity Certificate Course Assessment in Education and Training Attention Management Diploma Audiology Audiology – Acoustics and Psycho-acoustics Augmented Reality Autism Awareness Automated External Defibrillator (AED) – Online Training Aviation Law Training Ayurveda – Daily routine, Exercise & Yoga Ayurveda Diploma Course Baker Baking -Techniques and Recipes Baking & Cake Decorating Online Diploma Course Baking and Equipment for Beginner Banksman Essentials Training Basic Biology Basic Bricklaying Training Basic Business Management – Boot Camp for Business Owners Basic C# Coding Basic Cardiac (Heart) Care Basic Electricity – Voltage, Capacitance and Capacitors Basic English Masterclass Basic Fire Safety Training Basic Life Support Basic Principles of Health Care Delivery Basics of Dog Grooming Basics of Process Planning Beginner Bike Maintenance Behaviour That Challenges in Children Bicycle Training for Beginners Bicycle- Parts and Maintenance Big Data Analytics with PySpark Power BI and MongoDB Big Data Analytics with PySpark Tableau Desktop and MongoDB Biochemistry Biochemistry- Cells, Protein and Metabolism Bioinformatics Biomedical Science Biotechnology Biotechnology – Health, Industrial and Business Bipolar Disorder – Social Inclusion, Psychotherapy and Awareness Bipolar Disorder Awareness Bipolar Disorder- Mental Illness,Risk and Treatment Birth Doula Blended Learning Course for Teachers Body Language Reading Body Language as a Sales Tool Bodyguard Training Botany Brain Injury – Awareness and Prevention Branding Creating and Managing Your Corporate Brand Bread Making Bricklaying Bricklaying – Joint Finishes and Building Curved Arches British Citizeship Diploma Budgets and Managing Money Build an Amazon Affiliate E-Commerce Store from Scratch Build Animations with Adobe After Effects Building a Consulting Business Building Big Data Pipelines with PySpark MongoDB and Bokeh Building Your Own Computer Course Bullying & Harassment Training Bullying in the Workplace Business Account Manager Business Administration & Monitor Business analysis – Strategy, Planning and Monitoring Analysis Business English: Reading and Writing Business Environment Business Ethics for the Office Business Information and Effective Communication Business Intelligence Analyst Course Business Law Business Management Business Operations Business Plan Business Process Management Business Resources Maximisation Business Studies Business Team Performance C++ Programming for Absolute Beginners CAD Design – Assemblies, Modelling and Civil Drawings Cake Decorating Call Centre & Customer Service Training Course Call Centre Training Canadian Tax Accounting Candle Making Business Diploma – Level 3 Canine Communication Car Mechanic Car Mechanic Training for Beginners Carbon Literacy Knowledge Care Planning and Record Keeping | Health & Safety Online Course Career Coaching Level 3 Career Development and Passion Carpentry Carpentry – Floor, Wall, Window sand Roof Framing Cash Flow Management Basics Cat Psychology and Training Catering Management Cattery Management Causes & Spread of Infection CCTV Operator Course CDM Awareness Training Course Central Banking Monetary Policy Cerebral Palsy Awareness Cerebral Palsy- Child, Care Planning and Treatment Certificate in Teacher Training Change Management Change Management – Change and How to Deal With It Character Rigging and 2D Animation in Toon Boom Character Rigging in Toon Boom Harmony Chemical Spill Child and Adolescent Mental Health Child and Adolescent Mental Health – Problems and Treatment Child Development Child Development and Well-being Child Health & Communication Development Child Language Disorder (CLD) Child Neglect Awareness Certificate Course Child Playwork Child Protection Annual Refresher Child Protection Officer Child Sexual Exploitation and Interventions Chocolate Making Cleaning, Decontamination and Waste Management Clinical Coding – Online Course Clinical Governance Course – Level 3 Clinical Governance Fundamentals Clinical Governance in Adult Care Clinical Observation – Medicine, Health Safety and Hygiene Clinical Observations Skills Clinical Psychology Coaching and Mentoring in Care Code with Python: Learn Classes, Methods and OOP Cognitive Behavioural Therapy (CBT) Practitioner Certificate Course Commercial Law Commercial Management Commercial Management – Cash Flow, Negotiation and Agreements Communication & Information Handling in Care Communication Skills in Health and Social Care Communications for Small Business Owners Complete Communication Skills Master Class for Life Complete Microsoft SQL Server from Scratch: Bootcamp Complete Python from Scratch: Start your career in Python 3+ Compliance Management Concierge Concierge – Work Environment and Etiquettes Concussion and Brain Injury Awareness Conference and Event Management Confidence Building Training Conflict Management – Crisis and Risk Assessment Conflict Resolution Consent Training in Healthcare Course Conservation Diploma Course Construction Cost Estimation Construction Safety Consumer Rights Awareness Contemporary Issues in Education Content Management Content Management – Content Strategy and Content Marketing Continuous Improvement with Lean Control and Administration of Medicines Online Training Course Conversational Leadership Conveyancing- Online Diploma Course Copyediting & Proofreading Copywriting – Online, Press and Print Media Copywriting Copywriting for Mainstream Media Corporate Finance – Profitability in a Financial Downturn Corporate Finance: Profitability in a Financial Downturn Corporate Process & Maintenance Corporate Risk And Crisis Management – Online Course Corporate Social Responsibility (CSR) Cosmetology Cost, Revenue & Tax Counselling – Family, Children and Adolescents Counselling Counselling and Psychotherapy Couples Therapy- Affairs and Conflict Resolution Couples Therapy/Marriage Counselling Covid 19 – Psychological First Aid Covid 19- Impacts and Psychological Aid COVID-19 Critical Care: Understanding and Application COVID-19: Psychological First Aid Covid19 Awareness Diploma for Healthcare Assistant Create Amazing Daromas in Maya Create Smart Maps in Python and Leaflet Creating Children’s Room Creating Successful Staff Retreats Creative Thinking and Innovation Creative Writing Criminal Investigator Criminal Law Crisis Communication for HR Crisis Communication for HR Crisis Management Critical Thinking: Implications for Leadership Crochet for Beginners Cross-Cultural Awareness Training CSR Policies & Supply Chain Management Customer Relationship Management Customer Relationship Management (CRM) – Customer Complaints and Relationship Customer Service & Environment Customer Service Training – Managing Customer Service Cyber Law Online Course Cycling Training Dangerous Substances and Explosive Atmospheres Regulations (DSEAR) Training Data Analytics Data Entry Administrator Training Deaf Awareness Decision Making and Critical Thinking Decision Making in High Stress Situations Delivery Manager Dementia Awareness Dementia Care & Management Dental Assistant Dental Assistant Training – Radiology , Infection Control and Instruments Dermatology Dermatology – Acne and Its Remedies Develop Big Data Pipelines with R & Sparklyr & Tableau Develop Big Data Pipelines with R, Sparklyr & Power BI Develop Smart Maps with Python and Leaflet – Windows Version Developing a Lunch and Learn Program Developing a Training Needs Analysis Developing Interpersonal Skills Course Developing Quality Customer Service Skills Developing Your Executive Presence Developing Your Training Program Diabetes Awareness Diabetes Management & Balanced Diet Diet and Nutrition – Healthy and Ketogenic Diet Diet and Nutrition Diploma Diet and Nutrition for Animals Diet and Nutrition for Pregnancy, Adults and Various Groups Digital Communication and Business Digital Marketing for Business Digital Marketing Growth Hacking Techniques Online Course Digital Product Management Diploma in Alternative Medicine Diploma in Basic Chemistry Level 3 Diploma in Business Management: Corporate Behaviour Diploma in Business Proposal Writing Diploma in Effective Writing Skills Diploma in Event Management Diploma in Forex Trading Diploma in Meeting Management Diploma in Occupational Therapy Diploma in Performance Management Diploma in Personal Branding Diploma in Pharmacy Skills Diploma in Recruitment Management Diploma in Social Work Studies Diploma in Water Chemistry Diploma in Water Treatment Diploma in Workplace Safety Disability & SEN Disability Assessor Training Disability Awareness & Inclusion Training Disability Awareness: Working with people with Disability Diversity and Equality in Workplace Diversity and Equality in Workplace Level 3 Diversity Training Diversity Training – Online Course DIY Home Improvement DNA and Genealogy Course Document Control – Strategies and Instruments Dog Agility Dog Agility- Tunnels, Jumps and Agility and Health Dog Care and Grooming Dog Cleaning Dog Health Care Dog Parasite Care Domestic Appliances Repairing Course Domestic Violence – Risks and Abuses on Children Domestic Violence and Abuse Awareness Diploma Domiciliary Care Support Worker Door Supervising Drama Therapy Dream Analysis and Interpretation Driver Safety Awareness Driving Instructor Driving Instructor- Learning and Driving Large Vehicles Drugs and Alcohol Awareness Training DSE Training (Display Screen Equipment) Duty of Care & Safety Responsibilities Dyslexia Awareness Dysphagia Awareness Early Years Supervision Ecosystem and Wildlife Conservation EDI in adult care Education and Pedagogy Effective Communication with Children Effective Partnership in The Learning and Teaching Context Effective Planning and Scheduling Effective Remote Working Training EFT – Emotional Freedom Technique Egyptology Egyptology- Architecture, Government and Society Email Marketing for Beginners Email Writing Training Emergency Care Worker Emergency First Aid at Work – Annual Refresher Emotional Freedom Technique – Treating Children and Improving Life Emotional Intelligence – Mindfulness and Empathy Emotional Intelligence and Human Behaviour Emotional Intelligence, Mindfulness and Empathy Training Employee Hiring and Termination Training Employee Management Course: Millennial Onboarding End of Life Care Course English for Healthcare English Grammar – Articles & Nouns (Intermediate level) Entrepreneurship Diploma Entrepreneurship Training Environment Management Environmental Awareness Training Environmental Engineering Environmental Health Environmental Health – Climate Change and Health Environmental Law Epidemiology Epidemiology – Risk and Disease Prevention Epilepsy Awareness Equality, Diversity and Discrimination Equine Psychology Equine Psychology- Horse and Human Relationships Essentials of European Medical Device Regulations Event Management – Plan, Administrative and Post Event Activities Event Management and Planning Course Event Planner Event Planning – Catering, Waste Disposal and Security Executive and Personal Assistant Training Course EYFS Facilitation Skills Training Factors that Impact Life Chances of Children and Support Family Law Fashion and Lifestyle Blogger Fashion Law Online Course Fashion Store Assistant Financial Advisor Financial Analysis Financial Controller Training Financial Investigator Financial Management Financial Modelling Course – Learn Online Financial Wellness – Personal Money Management Financial Wellness: Managing Personal Cash Flow Fine Art FinTech Fire Extinguisher – Online Course Firefighter Training Firefighter Training – Evacuation & Safety First Aid at Work First Aid for Pets First Aid Trainer Course Floristry Food and Beverage Manager Food and Mood: Improving Mental Health Through Diet and Nutrition Food Hygiene and Safety Food Labelling Regulations Training Food Safety Knowledge – Microbiological, Allergenic Hazards & Control Measures Foot Health Practitioner Forensic Accounting Course Forestry Forestry – Ecosystem, Soil and Surveying Forex Trading – Technical Analysis and Managing Risk Forklift Training – Online Course Functional Skills English Functional Skills Maths Level 2 Fundamental of Botany Fundamental of Business Analysis Fundamentals of Domestic Violence & Abuse Fundamentals of Alternative Medicine Fundamentals of AutoCAD Fundamentals of Biotechnology Fundamentals of Business Analysis Fundamentals of CAD Design Fundamentals of Car Restoration Fundamentals of Carpentry Fundamentals of Change Management Fundamentals of Construction Management Fundamentals of Copywriting Fundamentals of Corporate Finance Fundamentals of Crochet Fundamentals of Customer Relationship Management (CRM) Fundamentals of Emotional Intelligence Fundamentals of Equine Psychology Fundamentals of Forex Trading Fundamentals of Gemology Fundamentals of Human Resource Audit Fundamentals of Journalism Fundamentals of Microbiology Fundamentals of Six Sigma Fundamentals of Spill Management Fundraising Garden Design Gas Safety GCSE English GDPR Gel Manicure and Nail Artist Gemology Gemology- Weight and Measurement Genetics Geology Getting Stuff Done – Personal Development Boot Camp Goal Setting and Accomplishment Course Gold Trading Good Manufacturing Practice (GMP) HACCP Level 2 Training Handling Sales Objections & Negotiating Course Handmade Soap Making Handyperson HAVS (Hand-Arm Vibration Syndrome) Training Course Health & Safety and Wellbeing in Care Health and Safety at Workplace Health and Safety for Homeworkers Health and safety in Care Health and Safety in Construction Environment Health and Safety Training for Managers and Supervisors Health Care & Risk Assessment Healthcare GDPR Basics Healthy Eating – Physical & Mental Health Heatwave: Health and Safety Tips Higher Technician in Cooking and Gastronomy Hiring for Success – Behavioral Interviewing Techniques Home Based Childcare Course – Level 3 Home Education – Assessment and Methods Home Improvement – Damp, Rots and Pests Homeopathy – Children and Women Homeopathy – Practice and Remedy Homeopathy Diploma Horticulture Hospitality and Revenue Management Hospitality Management Level 2 Hotel Revenue Management – Pricing and Forecasting Hotel Revenue Management – Strategy and Overbooking Practice Housecleaning HR Audit – Reporting, Training and Development Process HR Management: Employee Motivation HTML and CSS Coding for Beginners Human Growth and Development Human Microbial Diseases Human Resources Training – HR for the Non-HR Manager Human Rights Hydroponics Gardening Online Course Hydrotherapy Hydrotherapy – Shoulder and Lower Limb IELTS Test Preparation Import/Export https://tilcareerb2b.wpenginepowered.com/course/improving-intelligibility-in-apraxia-and-dysarthria/ Inclusive Teaching and Learning Approaches Individual & Group Learning Infection Control Infection Control & Medicine Handling Infection Prevention and Control Training Infection Spread by Person-to-Person and Sexual Contact Awareness Influence and Persuasion Information Management Information Management- Strategy and Data Protection Initial Training of Community Health Agents Inspirational Leadership Skills: Practical Motivational Leadership Insurance Agent Training Intelligence Analyst Certification Course Intermediate Economics Level 3 Intermediate Python Coding International Development Studies International Healthcare Policy International Law International Relations Interrogations And Confessions Psychology Intrapreneurship Introduction to Accident Investigation Introduction to Administrative Management Introduction to After Effects Introduction to Agricultural Science Introduction to Airport Management Introduction to Animal Science Introduction to Arboriculture Introduction to Archaeology Introduction to Arts Management Introduction to Audiology Introduction to Ayurveda Introduction to Banking – Revised Introduction to Basic Electricity Introduction to Catering Management Introduction to Cerebral Palsy Introduction to Clinical Observation Introduction to Commercial Management Introduction to Concierge Introduction to Conservation Introduction to Content Management Introduction to Counselling Introduction to Customer Relationship Management Basic Dermatology Introduction to Dermatology Introduction to Diet and Nutrition Introduction to Digital and Emerging Technologies Introduction to Diversity in Workplace Introduction to Document Control Introduction to Dog Agility Introduction to Dog Breeds and Basic Anatomy Introduction to Egyptology Introduction to Emotional Freedom Technique(EFT) Introduction to Environmental Health Introduction to Epidemiology Introduction to Event Management Introduction to Event Planning Introduction to Facility Management Introduction to Firefighter Training Introduction to Food Allergen Awareness Training Introduction to Food Hygiene and Safety Introduction to Genetics Introduction to Health Economics and Health Technology Assessment Introduction to Home Improvement Introduction to Homeopathy Introduction to Hotel Revenue Management Introduction to Hydrotherapy Introduction to Investment Banking Introduction to Kitchen Gardening Introduction to Landscape Architecture Introduction to Lean Process Introduction to Leisure Management Introduction to Maps in Folium and Python Introduction to Maps in R Shiny and Leaflet Introduction to Marriage Counselling Introduction to Medieval History Introduction to Midwifery Certificate Introduction to Minute Writing Introduction to Modern Human Resource Management – Revised Introduction to Mushroom Cultivation Introduction to Neuro Linguistic Programming Introduction to Neurology Introduction to Oil and Gas Management Introduction to Pain Management Introduction to Party Planning Introduction to Pedagogy Introduction to Podcasting Introduction to Purchasing and Procurement Introduction to Safeguarding Vulnerable Adults Introduction to Soap Making Introduction to Social Work Introduction to Social Work Introduction to Statistics Introduction to Toon Boom: Create Your First Character Introduction to Transport Management Introduction to Urology Introduction to Vaccination Introduction to VAT Introduction to Warehouse Safety Introduction to Wedding Planning Introduction to Workplace First Aid Introduction to Zoology Inventory Management – The Nuts and Bolts Investment Investment Banking Investment Banking – Merger and Acquisition Islamic Finance IT Security Basics IT skills for business Job Search Skills – Cover Letter, Personal Development and Networking Journal Therapy Journalism Journalism- Newspaper, Radio and Television Key Account Management Course Kids Party Planner Diploma Kitchen Gardening Kitchen Gardening – Soil, Bed and Planting Kitchen Gardening and Eco-Friendly Pest Management Kitchen Manager Know Your Customer (KYC) KS1 and KS2 Teaching Assistant- Complete Bundle Land Management Land Surveying Landscape Architecture Large Goods Vehicle (LGV) Lead Awareness Training Leadership and Management Course Leadership and Management Essential Skill Leadership and People Management Diploma Leadership in Teaching Leadership Skills for Supervisors – Communication, Coaching, and Conflict Leadership Skills for The Future Leading and Managing Remote Team Lean Process and Value Stream Mapping Learn 2D Animation with Adobe Animate Learn CSS Coding from Scratch Learn MySQL from Scratch for Data Science and Analytics Learning Support Assistant Learning Support Assistant Legal Advisor Training Legal Secretary and Office Skills Diploma Leisure Management Leisure Management – Planning and Marketing Lesson Planning for Teaching Level 1 Health and Safety in a Construction Environment Level 2 Certificate in Workplace Management: Civility Level 2 Certificate in Workplace Management: Harassment Level 2 Certificate in Workplace Management: Violence Level 2 Health and Safety in the Workplace Level 3 Diploma in Anatomy and Physiology of Human Body Level 3 Diploma in Business Etiquette Level 3 Diploma in Coaching & Mentoring Level 3 Diploma in Marketing Level 3 Diploma in Six Sigma & Lean Process Level 3 Diploma in Supply Chain Management Level 3 Diploma in Time Management Level 3: Public Speaking Diploma Course Library and Information Science Library and Information Science Diploma Life Coaching | Online Course Lifeguard Training Lifeguard Training – Cardiac Emergencies, First Aid & Injury Prevention Lifeguard Training Fundamentals Lifting Operations and Lifting Equipment Regulations (LOLER) Training Line Management Logistic Management Logistics and Supply Chain Management Lone Worker Safety Lone Worker Training Machine Learning for Predictive Maps in Python and Leaflet Make Money with Blogging Make Money With YouTube Management Training: How to Be a Better Boss Managing Personal Cash Flow Managing Quality and Service Delivery Managing the Virtual Workplace Manual Handling Marine Biology Course – Online Diploma Market Research & Analysis Marketing Marketing & CRM Marketing and Sales Marketing Strategies for Small Business Marriage and Family Therapy Marriage Counselling – Apology and Forgiveness Master JavaScript with Data Visualization Mastering Organizational Chaos Material Management Maternity Care Assistant Course Maximising Personal Productivity Course Maya for Absolute Beginners Mechanical Engineering Media and Public Relations Diploma Media Studies Medical & Clinical Administration Diploma Medical Law Medical Law Medical Terminology Training Medical Transcription Medical Writing Medication Awareness Training for Care Medieval History Medieval History – Art and Architecture Medieval History – Life and Means of Living Mental Health Disorders & Medication Mental Health First Aid Certification Mentee and Mentor Merchandising Meteorology Microbiology – Prokaryote and Eukaryote Diversity Microsoft Excel 2016 Part One Microsoft Excel 2016 Part Three Microsoft Excel 2016 Part Two Microsoft Excel 2016 PowerPivot Microsoft SQL Server Bootcamp 2022 Military History Minute Writing – Role and Responsibility Montessori Teaching – Fundamental Concepts & Principles Mortgage Adviser Course Motivating, Performance Managing and Maintaining Team Culture in a Remote Team Motivational Interviewing Mushroom Growing Course Mushroom Spawning and Compost Nanny Care Worker Negotiation Skills Certificate Neonatal Nursing Neurology Neurology – Assessment and Spinal Cord Disorder NLP Tools for Real Life Noise and Hearing Protection Training Novel Writing and Publishing Nursery Assistant Certificate Nursing Assistant Nutrition and Hydration Nutritional Therapy Observation Skills for Carers OCD Awareness OCD Awareness Office Administration Office Facility Management Oil and Gas Management Oil and Gas Management- Health and Safety Online Fire Safety Course Online Meeting Management Online Meeting Management Essentials Online Veterinary Medicine Course Organisation & People Management Organisational Change & Effective Planning Organisational Skills Course for Administrator Ornithology Oven Cleaning Training Course Oxygen First Aid Training – Online Course Paediatric Vaccination Paediatrician Pain Management Pain Management – Back and Neck Pain Paramedicine Paramedicine Study Parapsychology Parapsychology Parenting Skills Training Course Particle Physics Partnership in Adult Care Party Planner Pathological Demand Avoidance Patient Customer Service Training Payroll Management Course Pension UK Performance Coaching Performance Cycling Performance Management Level 3 Person-centered Practice in Adult Care Pet First Aid Pet Sitting and Dog Walking Pharmacology Phlebotomist Training Phone-Based Customer Service Phonics Teaching and English Phonology Physiotherapy Assistant Course Planning, Delivery and Assessment in Teaching Plant Genetics – Ecology, Gymnosperms, Angiosperms and Palaeobotany Play Therapy PLUMBING Podcasting – Tools, Voice Coaching and Marketing Podcasting Essentials Poetry Writing Politics Pool Maintenance Positive Attachments for Children Positive Behaviour in Children and Youth Positive Handling in Schools Power Cutting Tools and How to Use Them PPE PR : Public Relation Practical Advice For Converting To A Takeaway Kitchen Primary Teacher Principle of Business Principles of Administrative Service and Business Documentation Principles of Digital Marketing Principles of Infection Prevention and Control Principles of Information & Digital Technology Printing Worker Private Detective Training Process Improvement with Gap Analysis Product Management Professional Development and Personal Well-being Professional Diploma in Project Management Professional Diploma in Stress Management Professional Plumbing Professional Supervisor Training Course Professional Telephone Receptionist Course Professional Waiter Diploma Project Management Promoting Child and Young Person Development Provision and Use of Work Equipment Regulations (PUWER) Psychology of Anxiety and Stress Public Health Public Healthcare Purchase Ledger Purchasing and Procurement Basics Python Programming for Kids and Beginners Quality Assurance Quality Management Quality Management Fundamentals Quantity Surveyor Diploma Radiography Recovering from a Job Loss in Technology Recruitment & Onboarding Process Recruitment and Social Media Course Reflective Practice Remote Teaching Online Remote Team Management Bundle Report Writing Reporting of Injuries, Diseases and Dangerous Occurrences Regulations (RIDDOR) Training Research in Adult Care Research in Health and Social Care Residential Childcare Residential Childcare for Children with Disabilities Residential Property Sales Residential Surveyor Resilience Training Resourcing and Managing Talent Course Respirable Crystalline Silica Awareness Responsibilities of Care Manager Restaurant Management Restful API Web Services with PHP and MySQL: Bootcamp Retail Industry and Buyer Behaviours Revamp Your Closet Risk Assessment & Management Diploma Risk Management Risk Management in Adult Care Role of Nutrition in Human Health Roles and Responsibilities in Education and Training Rugby First Aid Rule of Law Safe Handling of Medicines Safeguarding and Protection of Children and Young People Safeguarding Children From Abuse Safeguarding Children: Internet Safety Safeguarding for Taxi Drivers Safeguarding Small Business During Pendemic Safeguarding Vulnerable Adults – Communication, Sharing Information & Reporting Safeguarding Vulnerable Adults Training (Level 1) Safer Recruitment Training Safety & Precautions in Medication Management Sales Skills Sales Skills Security Guard Self Esteem and Assertiveness Skills Course Self Isolation and Self Distancing during COVID 19 Self-Leadership SEO and Social Media Marketing Setting Up Your Dog Grooming Business Sewing Diploma Sexual Harassment in the Workplace Training for Managers and Supervisors (SHWT) Sharps Training Site Management Safety Training Scheme (SMSTS) Six Sigma Entering the Dojo Skills for Positive Working Relationships Skills for the Administrative Assistant Skin Care Treatment Course Smart Meter Installer Training Smartphone Photography Online Course Soap Making – Equipment and Special Soap Recipes Soap Making – Tips, Tricks and Precautions Social Care Social Inclusion Officer Training Course Social Media in Business Social Media in Healthcare Social Media Marketing Course – The Step by Step Guide Social Science – Online Diploma Course Sous Chef Spatial Data Visualisation and Machine Learning in Python Speaking And Writing English Effectively Speed Reading Spill Management Training Spill Management: Clean-Up, Prevention and Best Practices Spiritual Life Coaching Diploma Course Sports Agent Sports Injuries Sports Medicine Fundamentals Sports Psychology Sports Therapy Stakeholder Management Start Up Start Up Performance Management Starting a Business or Social Enterprise – The Stone Soup Way Statistical Analysis Statistics Essentials Stock Trading Store Assistant Strategic Business Management – Online Diploma Course Strategic Planning and Analysis for Marketing Strategic Planning and Analysis for Marketing Strategic Planning for Organisation Strategies & Skills for Recruitment – Online Course Stress Awareness Training Structure and Overview of the Health and Social Care Sector Study Skills for Healthcare Substance Misuse Awareness Online Certification Course Super Learning Supervision in Adult Care Supervisor Training Supply Chain Management Supply Chain Management – Analysing and Reducing Risk Supply Chain Management – Efficiency and Accuracy Supporting a Grieving Employee: A Manager’s Guide Supporting Your Mental Health While Working from Home Supporting Your Team’s Health And Wellbeing Remotely Surveying Basics Sustainable Living Talent Management Course Tax Accounting Teaching English as Foreign Language (TEFL) Certificate Teaching Students with Learning Disabilities Team Building Diploma Team Leader in Health Care Team Management Level 5 Team Management Level 5 Telemarketing – Using the Telephone as a Sales Tool The 5S System – Lean Methodology on Workplace Optimization and Housekeeping The Complete MySQL Server from Scratch: Bootcamp The Complete SQL from Scratch: Bootcamp The Manager: Management and Leadership Development Programme The Professional Supervisor The Secrets of Body Language Town Planning Traffic Marshal Training & Learning for Carer Transport Manager Travel Agent and Consultant Training Travel Blogger TV Presenter Online Course Unconscious Bias Training Course Understanding Mediterranean and Okinawa Diets Urology Urology – Diseases and Treatment Using Activities to Make Training Fun Verbal and Non-Verbal Business Communications Verification of Death Training for Nurses Virtual Assistant Virtual Interviewing for HR Virtual Team Building and Management Course Voice Disorders Voiceover artist online course Vulnerability, Abuse & Safeguarding Warehouse Safety Warehouse Safety – Hazard and Safety Management Web GIS Application Development with C# ASP.NET CORE MVC and Leaflet Web GIS Application Development with Java Spring Boot MVC and Leaflet Web Scraping and Mapping Dam Levels in Python and Leaflet Wedding Planner Wedding Planning – Themes, Food and Photography Welding Basics and Safety Whistleblowing Training | Online Certification Course Wildlife Rescue and Rehabilitation Working from Home Essentials Working in Confined Spaces Basic Training Health and Social Care Workplace Communication Management Workplace Confidentiality Workplace First Aid Level 3 Workplace First Aid Level 4 Workplace First Aid Training – Breathing Problems, CPR & Fractures Workplace Performance Management Workplace Productivity Training Workplace Stress Management Workplace Team Networking Diploma Workplaces Rights and Responsibilities Write and Publish a Research Paper: Complete Guide Youth Work Certificate Level 2 Zoology Zoology – Diseases and Health Care Mini MBA Level 3 Diploma in Health & Social Care Care Certificate Course – 15 Standards Cyber Security Workplace First Aid Online Training Course Electrician Complete Training Certificate In Residential Surveying Certificate In Electrician Electrical Safety Certificate In Quantity Surveying Diploma In Veterinary Physiology & Psychotherapy Politics Diploma In Construction Management Introduction to Petroleum Engineering and Exploration Diploma In HR and Payroll Management Recruitment Consultant Diploma In Criminology and Police Investigations Professional Photography Project Management Product management HTML & CSS CODING for beginners Coding with Python 3 Intermediate Cybersecurity Information Technology Management Business Analysis Data Analysis Health care management and care courses Digital Marketing Level 3 Diploma in health & social care Cyber security incident Handling Rigging and lifting Plumber - Professional Plumbing Quantity Surveyor Diploma Nursing Assistant Diploma Master Herbalist Diploma Mental Health Awareness Diploma Construction Management Construction Site Management Electric Circuits for Electrical Engineering Teaching Assistant Level 3 Vehicle Mechanic Bundle (Car Maintenance, Motorbike Maintenance, Bicycle Maintenance) Special Educational Needs Teaching Assistant Diploma Sports Coaching Diploma Diploma in Poultry Farming Veterinary Physiology & Psychotherapy Spiritual Life Coaching Public Speaking Training Wedding and Event Management Public Speaking and Presentations Veterinary Medicine Fitness Business - Sell Products, Training & Coaching Online HR (Human Resources) Data Analyst: Data Analysis in Excel Google Data Studio: Data Analytics Hospitality Management Digital Marketing for Beginners to Advanced Sales Training: Master Your Sales Pitch Agile Scrum Master Business analysis & Scrum with JIRA Real Estate Investor Training ChatGPT for Marketing and Productivity with AI Tools Real Estate Broker Hotel Management with Hotel Receptionist and Hospitality Management Graphic Design

Looking to enhance your communication skills and provide top-notch customer service? Look no further than our comprehensive Call Centre Training course! This interactive course is designed to equip you with the skills and knowledge needed to excel in a fast-paced call centre environment. From developing effective speaking and active listening skills to handling customer complaints with empathy and professionalism, our training covers it all. You'll receive training in using call centre software and tools and learn how to think critically and creatively to find solutions to customer problems. This training helps you refine your abilities and opens up job opportunities as we provide you with a thorough overview of how to manage call centre sales. Then we look at consumer behaviour patterns to illustrate how to utilise the best language and tools to close more deals. Next, it covers the fundamental expectations for customer conduct during conversations and evaluates different communication channels. Lastly, set out the guidelines for proper phone etiquette, and highlight helpful resources and methods you might employ to excel at a contact centre. We understand the importance of time management in a call centre, so you'll also learn how to manage your time effectively to ensure you are providing excellent customer service while meeting your own performance goals. By the end of the course, you'll be equipped with the skills and knowledge needed to deliver exceptional customer service and drive customer satisfaction. So why wait? Join our Call Centre Training course today and take the first step towards a successful career in the call centre industry! Learning Outcome After this course, you will be able to: Determine what drives customers' purchases and the various conversational tenses. Describe the many methods and instruments that may be applied to leave clients with a favourable impression. Explore the steps involved in defining goals and benchmarks to build an effective call centre team. State the important terms and procedures that can help you get ready for a sales call. Analyse the strategies you may use to overcome the objections and rejections of clients. Determine the procedures necessary to turn calls into sales. Give a definition of "telemarketing" and describe how it became a significant industry. This Call Centre Training Bundle Consists of the following Premium courses: Course 01: Phone-Based Customer Service Course 02: Customer Relationship Management Course 03: Retail Strategy Course 04: Sales: Psychology of Customers Course 05: Telesales Executive Training Course 06: Facilities Management Level 3 Course 07: Data Protection and Data Security Level 2 Course 08: Effective Communication Skills Diploma Course 09: Public Speaking and Presentation Skill Course Course 10: The Formula to Talk with Strangers Course 11: Touch Typing Essential Skills Level 3 Enrol now in Call Centre Training to advance your career, and use the premium study materials from Apex Learning. The bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Call Centre Training expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals who would benefit from enrolling in our Call Centre Training course include: Aspiring people who want to work in a call centre. Representatives, customer service managers, and technical support specialists. Sales representatives who handle customer interaction. People who want to learn about call centres for future benefits. Requirements This Call Centre Training course has been designed to be fully compatible with tablets and smartphones. Career path Upon successful completion of the course, the learner will have the opportunity to pursue a career in the relevant field. Here are some career choices one could go for: Training Officer: £15,000 to £35,000 Call Centre Operator: £15,000 to £28,000 Receptionist: £15,000 to £22,000 Certificates Certificate of completion Digital certificate - Included

Call Centre Training is a comprehensive course designed to provide you with the skills and knowledge to thrive in a customer-centric environment. The course explores the fundamentals of call centre operations and the nuances of the agent-customer relationship. It offers in-depth insights into telephone etiquette, effective communication strategies and negotiation techniques. Call Centre Training also covers the management of difficult customers and introduces key performance indicators essential for benchmarking performance. With a unique blend of theoretical knowledge, this course sets the stage for you to excel in the dynamic world of call centres.

Course Overview Learn the secrets to successful telephone customer service and kickstart your career as Call Centre Representative, with this video-guided training course. This Online Call Centre Training Course is designed to provide learners with the skills they'll need to speak like a star, handle difficult customers, train employees, and carry out other essential call centre duties. Through case studies and video lessons, you will learn how to improve your telephone etiquette, with tips and techniques for handling complaints, leaving voicemail messages, and managing inbound/outbound calls. You'll also learn some useful strategies for minimising phone distractions to maintain a high standard of customer service at all times. By the end of this course, you will have an excellent understanding of the principles of proper phone language, as well as the skills to maintain high customer satisfaction by developing proper phone etiquette. Take your telephone customer service skills to the next level and improve your performance to earn regular bonuses! What You Will Learn This Call Centre Training Course is designed to teach learners the essential skills required to succeed in a telephone customer service role. It covers the fundamentals of telephone etiquette, staff training methods, industry best practice, and much more. How to Speak Like a Star How to Handle Rude or Angry Callers An Introduction to Basic Telephone Etiquette Skills Required to Work in a Professional Call Centre Providing Excellent Telephone Customer Service Goal Setting and Benchmarking Closing techniques and Wrapping Up How to Handle Voicemail Messages Methods of Training Employees Ways to Eliminate phone Distractions Why You Should Choose This Course From iStudy Study at your own pace Full Tutor support on weekdays (Monday - Friday) Fully compatible with any device Free Printable PDF Certificate immediately after completion No prior qualifications are needed to take this course No hidden fees or exam charges CPD Qualification Standards and IAO accredited Efficient exam system, assessment, and instant results Our customer support team is always ready to help you Gain professional skills and better earning potential Certification After completing the course you'll receive a free printable CPD accredited PDF certificate. Hard Copy certificate is also available, and you can get one for just £9! Accreditation This course is accredited by Continuing Professional Development (CPD). It is a recognised independent accreditation service. Enrol today and learn something new with iStudy. You'll find a full breakdown of the course curriculum down below, take a look and see just how much this course offers. We're sure you'll be satisfied with this course.