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Study for the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Mandatory Training for Medical Laboratory Assistant & Healthcare Professionals bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Mandatory Training for Medical Laboratory Assistant, & Healthcare Professionals bundle, a comprehensive, complete collection of 20 courses. 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Feeling Stuck in Your Career? The Web Design, Coding with HTML, CSS, & Javascript 20 Courses Bundle is Your Skill-Building Solution. This exceptional collection of 20 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Web Design, Coding with HTML, CSS, & Javascript bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Web Design, Coding with HTML, CSS, & Javascript 20 Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Web Design, Coding with HTML, CSS, & Javascript bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. 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Feeling Stuck in Your Career? The Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses Bundle is Your Skill-Building Solution. This exceptional collection of 20 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. 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This Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses Bundle Comprises the Following CPD Accredited Courses: Course 01: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 02: AWS Certified Cloud Practitioner Course 03: CompTIA Networking - Level 4 Course 04: CompTIA Network (N10-007) Course 05: CompTIA IT Fundamentals ITF+ (FCO-U61) Course 06: CompTIA Security+ (SY0-401) New 2020 Course 07: IT Support Technician Course 08: Network Security Level 2 Course 09: CompTIA CySA+ Cybersecurity Analyst (CS0-002) Course 10: CompTIA PenTest+ (Ethical Hacking) Course 11: Architectural Studies Course 12: Landscape Architecture Course 13: Autodesk Revit: Modeling & Rendering Course 14: Effective Communication Skills Diploma Course 15: Time Management Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Cloud Computing / CompTIA Cloud+ with IT Support Technician 20 Courses Bundle, you will gain the following: CPD QS Accredited Proficiency with this Cloud Computing / CompTIA Cloud+ with IT Support Technician Bundle After successfully completing the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Cloud Computing / CompTIA Cloud+ with IT Support Technician Bundle The online test with immediate results You can study and complete the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle at your own pace. Study for the Cloud Computing / CompTIA Cloud+ with IT Support Technician bundle using any internet-connected device, such as a computer, tablet, or mobile device. 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Certificates CPD Certificates Digital certificate - Included
Feeling Stuck in Your Career? The Java Certification: Javascript with Coding, HTML, & CSS Training Course Bundle is Your Skill-Building Solution. This exceptional collection of 20 premium courses is designed to encourage growth and improve your career opportunities. Suited to meet different interests and goals, the Javascript with Coding, HTML, & CSS Training Course bundle provides an engaging learning experience, helping you learn skills across various disciplines. With Java Certification: Javascript with Coding, HTML, & CSS Training Course Bundle, you'll have a personalised journey that aligns with your career goals and interests. This comprehensive package helps you confidently tackle new challenges, whether entering a new field or enhancing your existing knowledge. The Javascript with Coding, HTML, & CSS Training Course bundle is your gateway to expanding your career options, increasing job demand, and enhancing your skill set. 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This Java Certification: Javascript with Coding, HTML, & CSS Training Course Bundle Comprises the Following CPD Accredited Courses: Course 01: Java Certification Cryptography Architecture Course 02: jQuery: JavaScript and AJAX Coding Course 03: SQL Programming Masterclass Course 04: Ultimate PHP & MySQL Web Development Course & OOP Coding Course 05: Cocos2d-x v3 JavaScript: Game Development Course 06: jQuery: JavaScript and AJAX Coding Bible Course 07: Intermediate Python Coding Course 08: Mastering Java for Beginners & Experts Course 09: Coding with HTML, CSS, & Javascript Course 10: WordPress Website Creation and Hosting System with Affiliate Marketing! Course 11: Front End Web Development Diploma Course 12: Learn Ethical Hacking From A-Z: Beginner To Expert Course 13: Master JavaScript with Data Visualization Course 14: Creative Thinking for Everyday Life Course 15: Stress Management Training Course 16: Career Development Plan Fundamentals Course 17: CV Writing and Job Searching Course 18: Learn to Level Up Your Leadership Course 19: Networking Skills for Personal Success Course 20: Ace Your Presentations: Public Speaking Masterclass What will make you stand out? Upon completion of this online Java Certification: Javascript with Coding, HTML, & CSS Training Course Bundle, you will gain the following: CPD QS Accredited Proficiency with this Javascript with Coding, HTML, & CSS Training Course Bundle After successfully completing the Javascript with Coding, HTML, & CSS Training Course bundle, you will receive a FREE PDF Certificate from REED as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials of this Javascript with Coding, HTML, & CSS Training Course Bundle The online test with immediate results You can study and complete the Javascript with Coding, HTML, & CSS Training Course bundle at your own pace. Study for the Javascript with Coding, HTML, & CSS Training Course bundle using any internet-connected device, such as a computer, tablet, or mobile device. The Java Certification: Javascript with Coding, HTML, & CSS Training Course bundle is a premier learning resource, with each course module holding respected CPD accreditation, symbolising exceptional quality. The content is packed with knowledge and is regularly updated to ensure it remains relevant. This bundle offers not just education but a constantly improving learning experience designed to enrich both your personal and professional development. Advance the future of learning with the Javascript with Coding, HTML, & CSS Training Course bundle, a comprehensive, complete collection of 20 courses. Each course in the Javascript with Coding, HTML, & CSS Training Course bundle has been handpicked by our experts to provide a broad range of learning opportunities. Together, these modules form an important and well-rounded learning experience. Our mission is to deliver high-quality, accessible education for everyone. Whether you are starting your career, switching industries, or enhancing your professional skills, the Javascript with Coding, HTML, & CSS Training Course bundle offers the flexibility and convenience to learn at your own pace. Make the Javascript with Coding, HTML, & CSS Training Course package your trusted partner in your lifelong learning journey. CPD 200 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Java Certification: Javascript with Coding, HTML, & CSS Training Course is perfect for: Expand your knowledge and skillset for a fulfilling career with the Javascript with Coding, HTML, & CSS Training Course bundle. Become a more valuable professional by earning CPD certification and mastering in-demand skills with the Javascript with Coding, HTML, & CSS Training Course bundle. Discover your passion or explore new career options with the diverse learning opportunities in the Javascript with Coding, HTML, & CSS Training Course bundle. Learn on your schedule, in the comfort of your home - the Javascript with Coding, HTML, & CSS Training Course bundle offers ultimate flexibility for busy individuals. Requirements You are warmly invited to register for this bundle. Please be aware that no formal entry requirements or qualifications are necessary. This curriculum has been crafted to be open to everyone, regardless of previous experience or educational attainment. Career path Gain a wide range of skills across various fields, improve your problem-solving capabilities, and keep current with industry trends. Perfect for those aiming for career advancement, exploring a new professional direction, or pursuing personal growth. Begin your journey with the Javascript with Coding, HTML, & CSS Training Course bundle. Certificates CPD Certificates Digital certificate - Included
Overview Master the art of using your intelligence and critical thinking ability to analyse crimes and criminals with the Intelligence Analysis Training course. This course aims to help you develop your abilities to pursue a career in the field of criminal investigation. Our online training course will help you grasp the essentials of intelligence analysis in no time. The course will help you grasp a clear understanding of the intelligence cycle. Then, the course will describe the analysis process in detail. Furthermore, you will be able to learn about intelligence and national security. By the end of the course, you will acquire the key skills to fill the role and responsibilities of an intelligence analyst. So, if you have the passion to build a fruitful career, enrol today and build your skills! Course Preview Learning Outcomes Understand the core concepts of intelligence analysis Enhance your knowledge of the intelligence cycle Build your expertise in the analysis process Learn about the legal issues and ethics related to Familiarise yourself with the role and responsibilities of an intelligence analyst Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Intelligence analysis Critical thinking Problem-solving Who Should Take This Intelligence Analysis Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Intelligence Analysis Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Intelligence Analysis Training Certification After completing and passing the Intelligence Analysis Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Pathâ This exclusive Intelligence Analysis Training will equip you with effective skills and abilities and help you explore career paths such as Crime Investigator Police Detective Criminal Intelligence Analyst Module 01: Defining Intelligence Analysis Defining Intelligence Analysis 00:46:00 Module 02: Development Of Intelligence Analysis Development of Intelligence Analysis 00:49:00 Module 03: The Intelligence Cycle The Intelligence Cycle 00:35:00 Module 04: Critical Thinking And Structuring Critical Thinking and Structuring 00:39:00 Module 05: Analysis Process And Best Practice Intelligence Analysis and Best Practice 01:00:00 Module 06: Intelligence And National Security Intelligence and National Security 00:45:00 Module 07: Legal Issues And Ethics Legal Issues and Ethics 00:42:00 Module 08: Your Role, Responsibilities, And Functions As An Analyst Your Role, Responsibilities, and Functions as an Analyst 00:45:00 Assignment Assignment - Intelligence Analyst Certification Course 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Overview CBT for Children and Adults with Role Playing Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this CBT for Children and Adults with Role Playing Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: CBT Introduction for Children What is Cognitive Behavioral Therapy (CBT)? How Does CBT for Children Work? 00:05:00 ADHD, Anxiety, Mood Disorders, Autism Spectrum Disorder, Trauma and PTSD 00:04:00 Is CBT an Effective Form of Therapy for Children? Eating Disorder, Defiant 00:10:00 Substance Misuse, Researching on Using CBT 00:04:00 Benefits of Using Cognitive Emotional Therapy 00:06:00 Effectiveness of CBT in 3-7 years old Anxious Children 00:05:00 Section 02: What is Cognitive Behavioral Therapy (CBT)? What is Cognitive Behavioral Therapy (CBT)? Epictetus, Areas of CBT App. 2 00:25:00 What is Cognitive Behavioral Therapy (CBT)? Epictetus, Areas of CBT App. 2 00:01:00 Interventions, Cognitive Restructuring, Exposure, Relapse Prevention, Factors! 00:24:00 What are case conceptualization and treatment planning? 00:12:00 Orienting the Patient to Brief CBT, Initial Sessions, Patient Expectations 00:26:00 Problem Solving, Strategies, PMR (Progressive Muscle Relaxation), Deep Breathing, İmagery 00:25:00 Section 03: Role Plays: Psychologist and Client Interview 1: Clarification (00.00-00.43 Minutes) and Paraphrasing and Reflection 00:02:00 Interview 2: Explaining Automatic Thoughts to Your Patient 00:01:00 Interview 3: Automatic Thoughts in Session 00:01:00 Interview 4: Automatic Thoughts between Sessions 00:01:00 Interview 5: What is behavioral activation, and why is it important? 00:01:00 Assignment Assignment - CBT for Children and Adults with Role Playing 00:00:00
Description: Event Management doesn't only give you valuable connections through events training qualifications; you enter an environment for learning that works for you. Being trained in event management helps you develop skills such as problem solving, time management and decision making. In order to meet all your event management needs, consider getting this Advanced Diploma in Event Management course. This course is divided into three sections, where you start off with learning the basics of event management. Here you will look into the ideas such as types of events, entertainment, staff and vendors. Next you learn about the process of planning an event, where you get many different tips and techniques about how to nurture a team bonding environment, ways to make your events more interesting, marketing your events and so much more. The final portion of the course looks into managing weddings which is an extremely big industry and as such would help your business make a splash where the green is. The course covers diverse topics and would be beneficial to those looking to get into the event management industry. So stop wasting time and get this course now. Who is the course for? Professionals, business owner or entrepreneurs who are working for or owners of an event planning management business. People who have an interest in knowing about event management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Event Management course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneur Event Manager Event Management Business Owners Occasions' Technical Supervisors Wedding Planner Event Organizer Party Planner. Event Management Event Planning 01:33:00 Steps For Planning An Event 02:24:00 Invitations, Greetings, And Dress Code 01:19:00 Table Manners And Table Settings 01:51:00 The Event 01:09:00 What Is Event Management 01:48:00 Types of Events 01:57:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
In a world where customer satisfaction is paramount, 'Complaints Handling for Customer Care: Best Practices' emerges as the beacon for those aiming to achieve service excellence. Embark on a transformative journey, where complaints become stepping stones to fostering loyalty. Discover the art of bridging understanding, ensuring each customer feels heard, valued, and appreciated. This course delves deep, blending principles of trust, effective communication, and state-of-the-art technology to turn challenges into rewarding experiences. Learning Outcomes Grasp the intrinsic link between complaints and augmenting customer value. Cultivate robust relationships through rapport-building techniques. Demonstrate mastery in tailoring communication styles to diverse customer types. Implement customer-focused solutions for resolving complaints seamlessly. Utilise advanced technology and tools for proactive service recovery and enhanced customer care. Why choose this Complaints Handling for Customer Care: Best Practices course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments are designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Complaints Handling for Customer Care: Best Practices Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Who is this Complaints Handling for Customer Care: Best Practices course for? Customer service representatives aiming to elevate their problem-solving prowess. Managers overseeing customer care departments and seeking systemic improvements. Entrepreneurs wanting to instil a customer-centric culture within their startups. Complaints handling teams looking to optimise their approaches. Anyone passionate about transforming customer challenges into loyalty-building moments. Career path Customer Service Representative: £18,000 - £28,000 Complaints Handler: £20,000 - £33,000 Customer Experience Manager: £25,000 - £55,000 Customer Care Director: £55,000 - £80,000 Customer Retention Specialist: £23,000 - £40,000 Customer Support Technology Consultant: £30,000 - £60,000 Prerequisites This Complaints Handling for Customer Care: Best Practices does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Complaints Handling for Customer Care: Best Practices was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Complaints & Customer Value Complaints & Customer Value 00:14:00 Module 02: Building Rapport & Trust Building Rapport & Trust 00:11:00 Module 03: Effective Communication Effective Communication 00:13:00 Module 04: Handling Various Customer Types Handling Various Customer Types 00:13:00 Module 05: Customer-Centric Complaint Resolution Customer-Centric Complaint Resolution 00:14:00 Module 06: Proactive Complaint Prevention and Service Recovery Proactive Complaint Prevention and Service Recovery 00:14:00 Module 07: Advanced Technology and Tools in Customer Care Advanced Technology and Tools in Customer Care 00:22:00