1379 Courses

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

Course Objectives By the end of this course, participants will be able to: Differentiate between coaching and mentoring and understand their unique purposes. Apply effective communication and active listening skills in developmental conversations. Use coaching models to guide structured conversations. Build trust and psychological safety in coaching and mentoring relationships. Create actionable development plans and track progress. Understand ethical boundaries and confidentiality. Course Outline Day 1: Foundations of Coaching and Mentoring Session 1: Introduction and Context What is coaching? What is mentoring? Key differences and when to use each Benefits to individuals and organisations Session 2: Core Skills for Effective Coaching and Mentoring Active listening Powerful questioning Giving and receiving feedback Empathy and emotional intelligence Session 3: Building Trust and Creating Psychological Safety Establishing rapport Confidentiality and ethical guidelines Setting boundaries and expectations Session 4: Coaching Models and Frameworks GROW Model (Goal, Reality, Options, Will) OSKAR and CLEAR frameworks Practical application and role play Day 2: Practising and Embedding Coaching and Mentoring Session 5: The Coaching and Mentoring Conversation Structuring conversations Using real-life workplace examples Practice with feedback Session 6: Setting Goals and Development Plans SMART and CLEAR goal setting Creating growth-focused action plans Monitoring progress and accountability Session 7: Mentoring for Career and Leadership Development Mentor roles and responsibilities Supporting long-term growth and resilience Reverse mentoring and cross-generational partnerships Session 8: Embedding a Coaching and Mentoring Culture How to support coaching within your team or organisation Integrating into performance conversations Sustaining development through peer coaching and communities of practice Assessment and Evaluation Participation in discussions and practical activities Feedback on peer coaching/mentoring exercises Optional personal development plan submission Course Materials Provided Participant workbook Coaching and mentoring toolkit (templates, models, guides) Suggested reading and resource list

Unlock your true potential with the Reclaiming Your Masculine and Feminine Toolkit! This comprehensive resource offers transformative exercises, including daily self-awareness prompts, boundary-building tools, emotional regulation techniques, and breathwork practices. Balance your energies, enhance self-awareness, and align with your purpose. Perfect for anyone looking to deepen their personal growth journey. Embrace your power today!

Train in disability assessment with child psychology, brain disorders, CBT, and healthcare-focused psychology knowledge. If you're assessing disability within healthcare, social care, or nursing environments, having the right knowledge at your fingertips is essential. This focused mini bundle includes psychology, child psychology, learning disabilities, brain disorders, and cognitive behavioural therapy (CBT). It's structured to help you think clearly and assess confidently—without needing a filing cabinet full of theory. From understanding how children develop to recognising complex adult conditions, this bundle supports those working around care and diagnosis. CBT adds another layer, helping you recognise how thoughts and behaviours influence one another. Whether you're new to this area or brushing up on what you already know, this training will sharpen your approach without overloading you. Learning Outcomes: Understand behavioural patterns linked to psychological health. Identify child psychology principles relevant to disability work. Recognise common features of learning difficulties and needs. Understand symptoms and effects of brain-related conditions. Explore how CBT applies to disability and care conversations. Apply observation-based thinking in disability assessments. Who Is This Course For: Healthcare staff preparing for disability assessor roles. Social care professionals working in support planning. Nurses involved in behaviour and cognitive assessments. Mental health workers reviewing care and treatment plans. Community workers engaging with disability case management. Benefit assessment staff handling structured health reports. Professionals reviewing client support documentation. Those exploring healthcare-based disability knowledge. Career Path (UK Average Salaries): Disability Assessor – £35,000 per year Mental Health Nurse – £34,000 per year Social Care Worker – £25,500 per year Behavioural Health Assessor – £33,500 per year CBT Assistant – £28,000 per year Community Disability Support Officer – £27,500 per year

Train for disability assessor roles with psychology, counselling, and learning disability-focused courses online. Assessing disability requires careful listening, clinical understanding, and more empathy than a spreadsheet can hold. This mini bundle includes psychology, learning disabilities, child psychology, counselling, and first aid—giving you a rounded introduction to the principles behind assessment work in health and care sectors. This is not about becoming an expert in diagnoses but learning the theory and perspective that underpin professional assessor roles. The focus is on observation, structured judgement, and understanding how conditions affect daily life. Whether you work in a related field or are preparing for a new opportunity, this course can help you approach your role with more confidence—and fewer question marks. Learning Outcomes: Understand basic psychological principles behind disability assessment. Identify characteristics of learning disabilities and cognitive challenges. Recognise child developmental concerns relevant to assessment work. Apply counselling strategies in sensitive assessment conversations. Respond appropriately to emergency situations with first aid knowledge. Use structured thinking to assess and record support needs. Who Is This Course For: Aspiring disability assessors across health and care sectors. Healthcare assistants involved in patient observations. Support workers assisting with care or disability needs. Mental health staff needing structured assessment knowledge. Carers seeking insight into learning disabilities. Those handling disability-related benefit assessments. Caseworkers supporting clients with cognitive impairments. Professionals working with families in care and welfare. Career Path (UK Average Salaries): Disability Assessor – £35,000 per year Support Worker – £23,000 per year Mental Health Assistant – £26,500 per year Counselling Assistant – £25,000 per year Learning Disability Officer – £29,000 per year Healthcare Assessor – £33,500 per year

Delve into the fascinating world of British politics with this expertly designed diploma course that unpacks the structures, theories, and key players shaping the UK’s political landscape. From the monarchy’s ceremonial role to the intricacies of Parliament, this course offers a clear, accessible journey through the institutions and ideologies that influence policymaking and governance. Ideal for those curious about how laws come to life and the forces behind political decisions, it provides a solid foundation in understanding the country’s democratic framework and political culture. Beyond the nuts and bolts of government, the course also explores contemporary political debates and challenges, offering fresh perspectives on election dynamics, party politics, and citizen engagement. Whether you’re considering a career in public service, journalism, or simply wish to become a more informed citizen, this course will sharpen your analytical skills and political awareness—all from the comfort of your own study space. So, prepare to engage with British politics in a manner that’s as thought-provoking as it is enjoyable, minus the political jargon headaches. Learning Outcomes: Understand the basics of politics, democracy, and participation Recognise the role of elections, referendums, and political parties in the UK and US Gain insights into different political ideologies and pressure groups Develop a deeper understanding of the UK constitution and the role of parliament, prime minister, and cabinet Understand the role of the judiciary and devolution in the UK political system Gain a comparative approach to political systems in the UK and the US This course is endorsed by the Quality Licence Scheme, ensuring your newly acquired skills will enhance your professional development. Why People Enrol this Course From One Education: Access the course through our dedicated online learning platform 24/7 access to tutor support This course is packed with interactive course content Affordable prices and high-quality training Complete the course 100% online, from any internet-enabled device Flexible course deadlines with full access to the course for one year This masterclass is designed by industry experts and will give you an in-depth understanding of this topic. The course features easy-to-digest modules that break down each topic and ensure all our students receive an unrivalled and thorough learning experience. If you want to work in this rapidly growing sector and stand out from the competition, then our Politics course is the perfect place to kickstart your dream career. On this course, we guarantee that you will gain relevant skills and acquire tremendous knowledge on the subject. The certificate you'll achieve after completing the course will help you land the job you want in a related field. Course Curriculum: Politics Module 01: Introduction to Politics What is Politics Defining Politics: A Few Opinions Deductive and Inductive Theories of Politics Can Politics Be a Science? The Political Importance of the State A Typology of the State State and sovereignty Module 02: Democracy and Participation Introduction to Democracy Forms of Democracy Advantages and Disadvantages of Direct Democracy and Representative Democracy The Case for Reform of The UK Democratic System Voter Turnout Party Membership Is There a Crisis of Participation? What Should Be Done to Reform the System? Suffrage Module 03: Elections and Referendums Different Electoral Systems First Past The Post (FPTP) Advantages of FPTP Disadvantages of FPTP Additional Member System (AMS) Advantages of the Additional Member System (AMS) Disadvantages of the Additional Member System (AMS) Single Transferable Vote (STV) Module 04: Political Parties Political Parties The Functions and Features of Political Parties in The UK's Representative Democracy The Funding of UK Political Parties Established Political Parties The Development of a Multi-Party System Various Factors That Affect Party Success Module 05: Pressure Groups Pressure Groups Functions of Pressure Groups Classifying Pressure Groups Methods Used by Pressure Groups Factors in The Success and Failure of Pressure Groups Pressure Groups, Society and Democracy Think Tanks, Lobbyists and Celebrities Module 06: The European Union The Development of The European Union Map of the European Union The Aims of The European Union The European Union's values A Single European Market Economic, Social and Territorial Cohesion An Economic and Monetary Union Module 07: The Nature and Sources of The British Constitution What Is A Constitution? The Development of The Constitution The Nature and Theory of The Constitution The Five Main Sources of The UK Constitution Module 08: Parliament The History and Status of Parliament Parliamentary Sovereignty The Structure of The UK Parliament and Its Office Holders The Structure of The House of Commons The Structure of The House of Lords Legislation The Legislative Process How Effective Is The UK Parliament Today? Module 09: The Prime Minister and Cabinet The Executive The Prime Minister What Is The Role Of The Prime Minister? Who Becomes Prime Minister? How Powerful Is The Prime Minister? The Cabinet Cabinet Ministers Cabinet Meetings Cabinet Committees The Cabinet Office Module 10: The Judiciary The Nature of The Senior Judiciary The Supreme Court Why Was The UK Supreme Court Established? What Functions Does The Supreme Court Perform? The Appointments Process Of The Supreme Court Key Doctrines and Principles That Underpin The Work Of The Supreme Court The Power of The UK Supreme Court Module 11: Devolution Devolution Origins of Devolution The Scottish Parliament and Government The Welsh Assembly and Government The Northern Ireland Assembly and Executive The Impact of Devolution on UK Politics Module 12: Liberalism Core Idea Individualism Freedom or Liberty The State: A 'Necessary Evil' Rationalism Equality and Social Justice Liberal Democracy Module 13: Conservatism Historical Overview Core Ideas and Principles Authoritarian Conservatism Paternalistic Conservatism Libertarian Conservatism National Conservatism Module 14: Socialism Historical Overview Core Ideas and Principles Types of Socialism Revival of Socialism? Module 15: Nationalism Historical Overview Core Ideas and Principles Types of Nationalism Module 16: Feminism Historical Overview Core Ideas and Principles Types of Feminism Module 17: Multiculturalism Historical Overview Core Ideas and Principles Types of Multiculturalism Module 18: Anarchism Anarchism Historical Overview Core Ideas and Principles Types of Anarchism Module 19: Ecologism Ecologism Historical Overview Core Ideas and Principles Types of Ecologism Module 20: The Constitutional Framework of US Government The Nature of The US Constitution The Principles of The US Constitution and Their Effectiveness Today Module 21: The Legislative Branch of Government: Congress The Structure of Congress The Functions of Congress The Changing Powers of Congress Module 22: The Executive Branch of Government: President Formal Sources of Presidential Power as Outlined in The US Constitution and Their Use Informal Sources of Presidential Power and Their Use The Executive Office of the President (EXOP) Relationships Between The Presidency and Congress Relationships Between The Presidency And The Supreme Court Limitations on Presidential Power and Why This Varies Module 23: The Judicial Branch of Government The Nature and Role of The Supreme Court The Appointment Process for The Supreme Court Factors Influencing The President's Choice Of Nominee The Role of Judicial Activism and Judicial Restraint The Protection of Civil Liberties and Rights in The US Today The Effectiveness of The Supreme Court in Protecting Rights Module 24: The Electoral Process and Direct Democracy Electoral Systems in The USA Campaign Finance Key Ideas and Principles of The Democratic and Republican Parties Conflicts and Tendencies Interest Groups in The USA Module 25: Comparative Approaches Theoretical Approaches Similarities and Differences in The Constitution Legislatures: Congress and Parliament President and Prime Minister: Five Key Constitutional Differences Judiciary and Civil Rights How is this Course assessed? To assess your learning, you have to complete the assignment questions provided at the end of the course. You have to score at least 60% to pass the exam. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme After successfully completing this course, learners will be able to order an endorsed certificate as proof of their achievement. The hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying - Within the UK: £109 International: £109 + £10 (postal charge) = £119 CPD Accredited Certification from One Education After successfully completing this Politics course, you will qualify for the CPD Certification (CPD QS) certified certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying - PDF Certificate: £9 Hardcopy Certificate (within the UK): £15 Hardcopy Certificate (international): £15 + £10 (postal charge) = £25 CPD 150 CPD hours / points Accredited by The CPD Certification Service Who is this course for? This Politics course is ideal for British citizens who want to gain a deeper understanding of UK politics Individuals who want to participate actively in politics Students of politics or related fields Anyone interested in politics or pursuing a career in public service Requirements There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. The course is fully accessible from any internet-enabled smart device. So, you can study from the comfort of your home! All you need is a passion for learning, literacy, and being over the age of 16. Career path Political Analyst (£30,000 - £60,000) Public Relations Officer (£22,000 - £45,000) Political Researcher (£24,000 - £42,000) Political Campaign Manager (£25,000 - £50,000) Lobbyist (£22,000 - £70,000) Civil Servant (£20,000 - £80,000) Diplomat (£27,000 - £80,000)

Aims of the Course The MECC 90 minute online familiarisation session is delivered to provide colleagues with an understanding of what MECC is/how it can help with MECC conversations. Who is the course aimed at? The course is aimed at anybody interested in having meaningful conversations, particularly those that work within a health related role. No previous knowledge is required in order to obtain the content of this course. How long is the course? The course is delivered over a 90 minute online session. Though this course is offered to you fully funded, please make every effort to attend once you have enrolled, or make us aware so that someone else may benefit. Thank you!

Good customer service isn’t about smiling through gritted teeth or memorising lines like a stage actor in a headset. It’s about knowing how to communicate clearly, listen properly, and defuse tense moments without sounding like you've been programmed by a call centre from 1998. This Customer Service Techniques Course is designed to equip learners with effective methods for handling questions, complaints, and everything in between — all while keeping their cool and their tone on the right side of friendly. Whether you’re responding to emails, picking up phones, or managing messages from someone who’s just found a scratch on their new sofa, this course offers structured, sensible guidance rooted in everyday scenarios. You’ll explore useful strategies for managing difficult conversations, improving response time, and creating customer interactions that actually feel... human. The focus is on clarity, consistency and tone — with no role-playing, motivational quotes or overly cheerful mascots in sight. It’s solid, well-structured customer service training for people who like straight answers and smooth conversations. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. ⊱⊱ Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.

Overview of Creative Writing Course Words come alive through stories, poems, and ideas shared by creative writers. The Creative Writing Course helps people turn their thoughts into powerful writing. Whether it’s a novel that touches hearts, a children’s story that sparks joy, or a poem that expresses deep emotions, writing can make a big difference. Britain’s publishing industry is growing fast, worth over £6 billion and supporting more than 175,000 jobs. With more books being written and read every day, there are more chances than ever to become a successful writer. This Creative Writing Course teaches students how to write in many styles—fiction, non-fiction, poetry, horror, thrillers, and children’s books. You will learn how to build strong characters, write clear and real conversations, and improve your creative thinking. The course also helps with writing for business, editing your work, and creating proposals. These skills are important if you want your work to be published or used in different careers. Writers today need to know how to write for print and online readers. With independent publishers growing by 4% every year and more digital platforms available, there are many ways to share your work. The Creative Writing Course helps you become a confident writer ready for success. Whether you want to write your first book or improve your skills, this Creative Writing Course gives you the tools you need. Learning Outcomes By the end of the Creative Writing Course, students will be able to: Use basic creative writing skills to tell strong and interesting stories Write novels and non-fiction using clear structure and planning Create memorable characters and write realistic conversations Write in different styles like horror, thriller, murder mystery, and children’s stories Write poetry and improve thinking and writing skills Edit their own work and get it ready for publishing Who is this course for? Aspiring Authors – People who want to learn how to write stories, books, poems, or children’s stories and turn ideas into real writing Genre Lovers – Writers who enjoy horror, thrillers, or children’s books and want to improve their skills in these styles Business Writers – People who need strong writing skills for work, such as making proposals or writing business messages Creative Workers – Journalists, teachers, or marketers who want to add new writing skills to help in their careers Hobby Writers – Anyone who loves reading and writing and wants to learn more about writing and publishing Process of Evaluation After studying the Creative Writing Course Course, your skills and knowledge will be tested with an MCQ exam or assignment. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Creative Writing Course Course, you can order your CPD Accredited Digital / PDF Certificate for £5.99. (Each) Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Requirements You don't need any educational qualification or experience to enrol in the Creative Writing Course. Career Path After finishing the Creative Writing Course, learners can work in many writing jobs, such as: Content Writer – £18,000 to £35,000 a year Copywriter – £20,000 to £45,000 a year Editorial Assistant – £16,000 to £28,000 a year Freelance Writer – £15,000 to £50,000 a year Publishing Assistant – £18,000 to £30,000 a year Course Curriculum Module 01: Introduction to Creative Writing Introduction to Creative Writing 00:13:00 Module 02: The Development of Creative Writing The Development of Creative Writing 00:16:00 Module 03: Novel Writing Novel Writing 00:18:00 Module 04: Writing Non-Fiction Writing Non-Fiction 00:16:00 Module 05: Creating Fictional Characters Creating Fictional Characters 00:29:00 Module 06: Writing Realistic Dialogue Writing Realistic Dialogue 00:14:00 Module 07: Writing Horrors, Thriller and Murder Stories Writing Horrors, Thriller and Murder Stories 00:21:00 Module 08: Writing for Children Writing for Children 00:16:00 Module 09: Writing Poetry Writing Poetry 00:19:00 Module 10: Proposal Writing Proposal Writing 00:27:00 Module 11: Critical Thinking Critical Thinking 00:15:00 Module 12: Business Writing Business Writing 00:25:00 Module 13: Other Writings Other Writings 00:28:00 Module 14: Editing, Evaluating and Getting Published Editing, Evaluating and Getting Published 00:24:00

What are the long-term effects of having been sent to boarding school? For one a reticence to ever talk about it is pretty common! This structured talk gets boarders reacting with "I thought I was the only one!" and helps the therapists 'see' the experience beyond what is depicted in popular culture. Carefully crafted to give former boarders a way to express their experiences without sounding 'spoit' or 'ungrateful'.