Coaching and Mentoring

Description

Course Objectives

By the end of this course, participants will be able to:

Differentiate between coaching and mentoring and understand their unique purposes.

Apply effective communication and active listening skills in developmental conversations.

Use coaching models to guide structured conversations.

Build trust and psychological safety in coaching and mentoring relationships.

Create actionable development plans and track progress.

Understand ethical boundaries and confidentiality.

Course Outline

Day 1: Foundations of Coaching and Mentoring

Session 1: Introduction and Context

What is coaching? What is mentoring?

Key differences and when to use each

Benefits to individuals and organisations

Session 2: Core Skills for Effective Coaching and Mentoring

Active listening

Powerful questioning

Giving and receiving feedback

Empathy and emotional intelligence

Session 3: Building Trust and Creating Psychological Safety

Establishing rapport

Confidentiality and ethical guidelines

Setting boundaries and expectations

Session 4: Coaching Models and Frameworks

GROW Model (Goal, Reality, Options, Will)

OSKAR and CLEAR frameworks

Practical application and role play

Day 2: Practising and Embedding Coaching and Mentoring

Session 5: The Coaching and Mentoring Conversation

Structuring conversations

Using real-life workplace examples

Practice with feedback

Session 6: Setting Goals and Development Plans

SMART and CLEAR goal setting

Creating growth-focused action plans

Monitoring progress and accountability

Session 7: Mentoring for Career and Leadership Development

Mentor roles and responsibilities

Supporting long-term growth and resilience

Reverse mentoring and cross-generational partnerships

Session 8: Embedding a Coaching and Mentoring Culture

How to support coaching within your team or organisation

Integrating into performance conversations

Sustaining development through peer coaching and communities of practice

Assessment and Evaluation

Participation in discussions and practical activities

Feedback on peer coaching/mentoring exercises

Optional personal development plan submission

Course Materials Provided

Participant workbook

Coaching and mentoring toolkit (templates, models, guides)

Suggested reading and resource list