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The Level 3 Certificate in Assessing Vocational Achievement (RQF) is the most extensive assessment qualification and the only assessor award to make you a professionally qualified assessor This Level 3 Certificate in Assessing Vocational Achievement CAVA (RQF) is awarded by Focus Awards, a well-established Ofqual-regulated awarding organisation that guarantees professionalism and recognition of your qualifications. The certification is suitable for professionals who want to begin their career as a certified assessor, perhaps as a training provider or as a freelancer. You would be able to evaluate students in classrooms and at work environments as a trained assessor. This training program solely provides knowledge, specifically for individuals who want to gain adequate expertise in assessing occupational competence in the workplace and vocational skills, as well as grasp the assessment practises and principles effortlessly. After the Level 3 Certificate in Assessing Vocational Achievement CAVA (RQF) course is completed, you'll be able to professionally assess and understand individuals and start your career as a qualified assessor by working in classrooms, professional training or as a freelancer. Benefits you will gain of Level 3 Certificate in Assessing Vocational Achievement (CAVA) Training: Buy One 1 Get 5 Premium Courses for FREE Top-notch e-learning materials. Recognised Accredited Qualification. Unlimited access from any corner of the world. Accredited Certification. An innovative, easy-to-use learning platform. Step-by-step guidelines. 24/7 Professional student support. Additional Courses With this Level 3 Certificate in Assessing Vocational Achievement (RQF) (CAVA) course, learners will get the 5 Premium courses completely FREE. Course 1: Health and Social Care Level 2 Course 2: Occupational Health and Safety Level 3 Course 3: Performance Management Course 4: Workplace Confidentiality Course 5: Preventing Workplace Violence and Harassment Level 3. ***100% Money Back Guarantee*** We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 3 days unconditional Money-Back Guarantee to ensure a hassle-free purchase. So don't be late and pursue your dream career with Apex Learning. Level 3 Certificate in Assessing Vocational Achievement CAVA (RQF) In the Level 3 Certificate in Assessing Vocational Achievement (RQF), there are 3 compulsory modules. These are: Understanding the Principles and Practices of Assessment Assessing Occupational Competence in the Work Environment Assessing Vocational Skills, Knowledge and Understanding. The Level 3 Certificate in Assessing Vocational Achievement CAVA (RQF) Training aims to improve the potential of the students to: Understand the primary roles and duties of a qualified assessor. Monitor and evaluate candidates professionally at work or in training settings. Collect and assess the evidence of expertise. Conduct evaluation tasks effectively, make assessments and offer detailed feedback. Examine occupational competencies across a wide range of qualifications. Learn how to evaluate vocational and training skills using a variety of assessment tools and methods. Get familiar with the main concepts and mechanisms underlying the assessment strategies. The Level 3 Certificate in Assessing Vocational Achievement CAVA (RQF) Training is designed to develop the students' ability to: Understand the key role and responsibilities of an assessor Successfully observe and assess candidates in the workplace or training environment Plan, allocate and inspect work in their individual area of responsibility Collect and assess evidence of competence Successfully carry out all assessment activities, make decisions and provide thorough feedback Assess vocational competencies in a variety of qualifications Gain the skills and knowledge to assess vocational and training abilities using a range of assessment methods Understand the key principles and processes of assessment strategies Become successful in their chosen field as well as in their chosen career path Monitor and maintain records, analyse deficiencies, and lead corrective action efforts Qualification Purpose These qualifications equip students with the opportunity of improving their skills, knowledge and comprehension to take on the role of a professional assessor. This certification is designed for those who evaluate occupational competence in the workplace as well as vocational abilities, experience, and comprehension in a workshop, classroom, or any other training environment. All of the assessment measures mentioned in the units must be supported by evidence. Progression After successful completion of the Level 3 Certificate in Assessing Vocational Achievement (RQF), learners can advance with the newly gained skills and knowledge from this complete learning package, as well as be eligible for further qualifications Total Qualification Time This is an estimation of the overall amount of time a student is normally supposed to take to reach and show the required level of achievement to obtain the certification and. all learning outcomes. Total Qualification Time (TQT) is composed of GLH and an estimation of how many hours a learner is expected to spend on training, study, or some other learning form, including evaluation, that is led by but not supervised by an instructor, supervisor, or tutor. TQT determines the credit worthiness of qualification if one is granted since one credit equals 10 hours of study. Total Qualification Time for this qualification is 150 hours. Guided Learning Hours These hours include all real-time contact time with a learner, as well as any guidance or oversight provided by an instructor, educator, or other suitable education or training provider. GLH for this qualification is 84 hours. Method of Assessment: Unit One: In Unit 1, a number of writing assignments has to be submitted. Unit Two: In Unit 2, an assessment needs to be done in the workplace to evaluate the learner's work, professional discussions with audio-video evidence. Unit Three: In Unit 3, after evaluating learners in a training setting, you have to be assessed by giving your work items with audio-video evidence. Video Assessment: Proof of supported work product must be prepared for 15-30 minutes, including observation, questioning/professional discussions and inspection. In the 'Guidance for Achieving the Unit' section of your learning portal, you will find detailed assessment guidelines. Assessment exercises consist of completing a few short assignments. You are expected to demonstrate proof of general reading and to include references in your work. All assignments should be submitted via the online portal. Who is this course for? This bundle is the perfect fit for professionals who would like to start a career as an assessor and assess occupational competence in the workplace, as well as vocational abilities, knowledge, and excellence in the classroom, workshop, or other learning setting. This CAVA qualification is also appropriate for those interested in working as an assessor in the Education and Training industry. After successfully completing thecourse, your experience and credentials will help to improve your expertise for specific assessing roles. Requirements There are no particular entrance criteria, but learners must have a minimum level two of literacy or numeracy or an equivalent. The qualifications are appropriate for learners aged 18 and up. Career path This Level 3 Certificate in Assessing Vocational Achievement (RQF) will prepare you to evaluate occupational competency and vocational skills in a variety of qualifications, for example: Apprenticeships Awards Certificates Diplomas Functional Skills Technical Certificates

Level 3 Certificate in Assessing Vocational Achievement (RQF) Are you a trainer, assessor, or instructor looking to enhance your skills and boost your career in vocational education and training? The Level 3 Certificate in Assessing Vocational Achievement (RQF) is the perfect course for you. This certification provides in-depth knowledge and practical skills in assessing vocational achievements, allowing you to evaluate and assess the performance of individuals in various work settings. Imagine being able to assess the skills and abilities of individuals and helping them to progress in their careers. With the Level 3 Certificate in Assessing Vocational Achievement (RQF), you will have the confidence and competence to make informed decisions and guide individuals towards success. Take the first step towards achieving your career goals and enrol in the Level 3 Certificate in Assessing Vocational Achievement (RQF) today. With flexible study options, you can balance your learning with your other commitments and achieve your certification at your own pace The Level 3 Certificate in Assessing Vocational Achievement (RQF) qualification resources are developed by professionals and contain well-versed and up-to-date information on becoming a successful assessor. It is highly organised and carefully arranged, which carries essential vocational assessment knowledge such as assessing principles, strategies, responsibilities, etc. Explore a smooth learning experience under this course and enjoy a variety of the exam evaluation process of your work. Why this Level 3 Certificate in Assessing Vocational Achievement (RQF) Course is Perfect for You? Choose Your Career: Join today and make a life-changing decision. Get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualification, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The Level 3 Certificate in Assessing Vocational Achievement course is Ofqual, UK Govt. Regulated and Awarded by Focus Awards which adds value to your educational profile. 20 Additional Courses: With a single payment, you will get access to Level 5 Diploma in Education & Training (DET - Previously known as DTLLS) along with 5 CPD courses Cost Efficient: In most cases, British qualification starts from £2000 per annum, but with Apex Learning, you enjoy savings of up to 80% on your educational investment. 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 days Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. Benefits you will gain of Level 3 Certificate in Assessing Vocational Achievement (RQF) Training: Buy One 1 Get 20 Premium Courses for FREE Top-notch e-learning materials. Recognised Accredited Qualification. Unlimited access from any corner of the world. Accredited Certification. An innovative, easy-to-use learning platform. Step-by-step guidelines. 24/7 Professional student support. Enrol today in this Level 3 Certificate in Assessing Vocational Achievement and fulfil your student-life dream of assessing students! Level 3 Certificate in Assessing Vocational Achievement ****Qualification Curriculum**** **Level 3 Certificate in Assessing Vocational Achievement (RQF)** In the Level 3 Certificate in Assessing Vocational Achievement (RQF), there are 3 compulsory modules. These are: Understanding the Principles and Practices of Assessment Assessing Occupational Competence in the Work Environment Assessing Vocational Skills, Knowledge and Understanding. Learners must achieve all 3 mandatory units to achieve a total credit of 15 From this Qualification, you will: Understand the principles and requirements of assessment. Learn more about different types of assessment methods, manage information, make assessment decisions and assure quality. Maintain legal and good practise requirements when assessing occupational competence. Plan the assessment of occupational competence. Be able to prepare and carry out assessments of vocational skills, knowledge and understanding. Qualification Purpose of Level 3 Certificate in Assessing Vocational Achievement This comprehensive Level 3 Certificate in Assessing Vocational Achievement (RQF) course is designed to help students master the knowledge and skills they'll need to effectively assess occupational competence in the workplace and outside the workplace. Total Qualifications Time of Level 3 Certificate in Assessing Vocational Achievement Total Qualification Time is comprised of GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning, including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. Total Qualification Time for this Level 3 Certificate in Assessing Vocational Achievement qualification is 234 hours. Guided Learning Hours These hours are made up of all contact time, guidance, or supervision of a learner by a lecturer, supervisor, tutor, trainer, or other appropriate education or training providers. Guided Learning Hours for this qualification is 84. Method of Assessment The Level 3 Certificate in Assessing Vocational Achievement (RQF) is internally assessed and externally assured by Focus Awards. Each learner is required to create a portfolio of evidence that demonstrates the achievement of all the learning outcomes and the assessment criteria associated with each unit. The main pieces of evidence for the portfolio could include: Assessor observation - completed observational checklists on related action plans Witness testimony Learner product Worksheets Assignments / projects / reports Record of oral and written questioning Learner and peer reports Recognition of prior learning (RPL) Evidence may be drawn from actual or simulated situations where appropriate and permitted by the relevant Sector Skills Council or Sector Skills Body. Progression of Level 3 Certificate in Assessing Vocational Achievement Learners wishing to progress from this qualification can undertake the following qualifications: Focus Awards Level 3 Award in Assessing Competence in the Work Environment Focus Awards Level 4 in Understanding the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 in the Internal Quality Assurance of Assessment Processes and Practices Focus Awards Level 4 Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practices Who is this course for? Level 3 Certificate in Assessing Vocational Achievement The Level 3 Certificate in Assessing Vocational Achievement (RQF) course is for individuals wanting to serve as fully qualified assessors in the educational sector. Individuals who wish to achieve a sought-after assessing certificate will benefit from its excellent training. Requirements Level 3 Certificate in Assessing Vocational Achievement There are no specific entry requirements for this Level 3 Certificate in Assessing Vocational Achievement qualification. This qualification is accredited for learners who are at least 19 years old or above. Career path Level 3 Certificate in Assessing Vocational Achievement After receiving the Level 3 Certificate in Assessing Vocational Achievement (RQF) certification, you would be eligible to function as a competent professional as: Assessor Professional Trainer Coach Professional Verifier

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Description: Did you ever face a situation in your workplace like you are not happy with the decision taken by your supervisor? And you wanted to ask someone else that what are they thinking about the decision; whether they would make the same thing? This Employee Dispute Resolution Course offers employees just that chance, using a formalized procedure to ask, consider, and resolve just these sorts of questions. Here, everything you need to know about employee dispute resolution through meditation. So, why waiting just join this course today and brush up your skills and knowledge. Learning Outcomes: Learn the definition and terms of peer review process Get to know a system for employees to file grievances and a management to respond Learn how to select a facilitator as well as a panel Know the things that are involved in the hearing process, starting from preliminary meetings to the hearing, and the decision procedures Get to know about the responsibilities and of the powers a panel should possess Learn to execute the professional questioning methods as well as the probing techniques Learn the reasons for which the peer review panels fail and you can overcome these risks Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Employee Dispute Resolution Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Employee Dispute Resolution Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Course Overview 00:15:00 What is Peer Review? 00:15:00 Initiating the Process 00:15:00 The Peer Review Panel 00:15:00 Asking Questions 00:30:00 The Peer Review Process 00:30:00 Panel Walk Through 00:15:00 Why Does the Process Fail? 00:15:00 Mock Exam Mock Exam- Employee Dispute Resolution Course 00:20:00 Final Exam Final Exam- Employee Dispute Resolution Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description Are you struggling with your video to show up in Google, YouTube or other search engines? Do you notice yourself questioning 'How do I Increase my YouTube Video Views'? Then this Youtube Video SEO Training course is just what you need. Through this course, you will learn how to assure that viewers find your video when they search for your type of product. Become an expert from no SEO experience and double the growth rates whenever a visitor watches a video at ranking your videos. This Youtube Video SEO Training course packed with essential information that helps you to start a rewarding career and turn your love and passion for making videos into a money-making opportunity. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Youtube Video SEO Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Youtube Video SEO Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module: 01 Introduction for Video SEO FREE 00:01:00 YouTube Auto Suggest for Keyword Research 00:08:00 Find YouTube Tags 00:04:00 YouTube Video SEO Optimizations 00:05:00 Module: 02 YTCockpit for Keyword Research _ Tracking 00:03:00 Tubular and Other Tool Comparisons 00:04:00 VidIQ Extension 00:07:00 YouTube Comments 00:02:00 Module: 03 The Secret of Subscribers in SEO 00:03:00 YouTube Black vs White 00:05:00 Rules of Engagement 00:06:00 YouTube Analytics 00:03:00 Module: 04 Video Sitemap SEO 00:07:00 Create a Playlist for Hard SEO Terms 00:05:00 YouTube Video Layout Blueprint 00:11:00 YouTube AdSense _ Other Monetizations 00:10:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification is an Ofqual regulated 12 credit qualification designed to provide you with accredited Internal Quality Assurance of Assessment Processes knowledge and expertise. The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification has been approved by Focus, the UK's fastest-growing awarding organisation. Focus is a well-established awarding organisation governed by Ofqual, ensuring professionalism and appreciation of the qualifications. This most engaging Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification includes practical and theoretical knowledge that can be easily applied in a real-world context. All lessons have been designed so that anyone with no prior knowledge can easily dive into them. You will learn about the essential concept of internal quality assurance, the IQA records and cycle, the basic principles of IQA and many more. Enrol now and stand out brightly in the crowd!!! Why is this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices Course is Perfect for You? Choose Your Career: Join today and make a life-changing decision, get all the essential knowledge to transform your career. Advance Your Career: With our Regulated qualifications, you can move up to the next level in your organisation with expertise. Upgrade Your Skills: Add value to your current educational profile and gain the skill sets to compete in your job role. Enhance Your Credibility: The Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices course is Ofqual, UK Govt. Regulated and Awarded by Focus which adds value to your educational profile. 20 Additional Courses: With a single payment, you will get access to the Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practices, along with 20 CPD courses 100% Money-Back Guarantee: We are confident about our course quality and want to provide the best service to our invaluable learners. That's why we provide 14 day Unconditional Full Money-Back Guarantee with this course to ensure a hassle-free purchase. So don't be late and pursue your dream career with Apex Learning. What other courses are included with this Level 4 Award Internal Verifier, IV, IQA Course?: With this Level 4 Award Internal Verifier, IV, IQA Course, learners will get the 5 Premium CPD courses completely FREE. With this Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) Course, learners will get the 20 Premium CPD courses completely FREE. Course 01: Education Management Course 02: Educational Psychology and Development Course 03: Advanced Teaching Assistant Diploma Course 04: Special Education Needs (SEN) Training - Level 2 Course 05: EYFS Teaching - Level 3 Course 06: Phonics Teaching Diploma Level 3 Course 07: Leadership in Teaching Course 08: Lesson Planning for Teaching Course 09: Remote Teaching Online Course 10: Classroom Behaviour Management Course 11: Performance Management Course 12: People Management Skills Level 3 Course 13: Report Writing Course 14: Domestic Violence and Abuse Awareness - Level 2 Course 15: Child Neglect Awareness Certificate Course Course 16: Level 3 Mental Health and Adolescent Course Course 17: Safeguarding Children Level 3 Course 18: Functional Skills English Practice Level 2 Course 19: Train the Trainer Course 20: Leadership & Management Diploma Qualification Summary Qualification type: Focus Level 4 Award Qualification title: Focus Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) Accreditation status: Accredited Level: 4 Guided Learning Hours (GLH): 90 Total Qualification Time (TQT): 120 ****Qualification Curriculum**** **Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF)** Unit 1: Understanding The Principles And Practices Of Internally Assuring The Quality Of Assessment Unit 2: Internally Assure The Quality Of Assessment Course Duration Guided Learning Hours These hours are made up of all contact time, guidance or supervision of a learner by a lecturer, supervisor, tutor, trainer or another appropriate provider of education or training. Guided Learning Hours for this qualification is 90. Total Qualification Time This is an estimate of the total length of time it is expected that a learner will typically take to achieve and demonstrate the level of attainment necessary for the award of the qualification i.e. to achieve all learning outcomes. Total Qualification Time is GLH and an estimate of the number of hours a learner is likely to spend in preparation, study or any other learning including assessment, which takes place as directed by, but not under the supervision of a lecturer, supervisor or tutor. The credit value, where given, for a qualification is determined by TQT, as one credit corresponds to 10 hours of learning. Total Qualification Time for this qualification is 120 hours. Method of Assessment Assessment activities consist of a few short assignments that you have to complete to show evidence of general reading while adding references to your work. All assignments should be submitted via the online portal. Video Assessment You have to plan many things, such as observation, questioning/ professional discussion, and inspection of supporting work products evidence. Detailed assignment instructions will be made available to you in the 'Guidance for Achieving the Unit' section of your learning portal with a careful and clear explanation. You have to submit all your assignments via the online portal Certification Successful candidates will be awarded a Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) from Focus Awards Limited. Progression Level 4 Award in Externally Assuring the Quality of Assessment Processes and Practice Level 4 Diploma in Learning and Development. Who is this course for? Our extensive Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) course is suitable for ambitious learners who are already working or considering working in the Quality Assurance sector. The qualification is also suitable for individuals who: Wish to join in an assessor role Beginner this field and wish to acquire in-demand assessing skills wish to gain formal recognition of their skills want to study from home at their own convenience Requirements Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice (RQF) qualification does not have any specific entry requirements for students. However, you must be at least 19 years old or above to register and undergo an initial assessment. Career path You will have the ability to accomplish a lot of things with this certificate. Here are just a few examples: Internal quality assurer Market developer Marketing executive Quality monitoring officer

This programme provides an intensive, one-day overview of the key concepts and techniques of project management. The project management methods presented can be applied to a wide range of projects and the course emphasises both the task and the team-related aspects of project management. The aims of the programme are to: Present the key concepts of project management Provide a structured approach for managing projects Demonstrate tools and techniques for planning and controlling project work Enable participants to apply the techniques to their own projects At the end of the programme, participants will: Recognise the benefits of a structured approach to project work Be able to apply a range of practical tools and techniques to improve their personal effectiveness in project work Have a means of determining the status of current projects and know what actions are needed to ensure success 1 Introduction Why this programme has been developed Review of participants' needs and objectives 2 Key concepts The characteristics of projects and project work The four key phases of a project Essential lessons from past projects Key success factors Achieving success through the 'Team-Action Model' Challenges of the multi-project situation 3 Setting project goals Understanding 'customer' requirements Managing project stakeholders and gaining commitment Using questioning skills to define goals and success criteria Defining and documenting the scope of the project 4 Project planning Defining what has to be done Creating a work breakdown Agreeing roles and responsibilities for the work Developing a programme using networks and bar charts Estimating timescales, costs and resource requirements Planning exercise: participants develop a project plan Identifying and managing project risks Using project planning software Managing and updating the plan 5 Project implementation and control Creating a pro-active monitoring and control process Techniques for monitoring progress Using latest estimates Managing project meetings Resolving problems effectively Managing multiple projects Personal time management 6 Course review and action planning Identify actions Sponsor-led review and discussion of proposals Conclusion