11703 Courses

This course aims to provide a more in depth understanding of COSHH & RIDDOR.

Are you working in Customer Service department? Are you doing your job as a telephone operator? Or are you in mass communication field?Do you want to make your customers happy? This course is designed for the learners who want to know the basics of customer service. Our customer service course intends to introduce you to the basics of customer service and translates that knowledge into practical application. You will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. You will also explore all the different elements of excellent customer service and what you need to do to make it an integral part of your business and your reputation. Course Highlights Certified Customer Service Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Certified Customer Service Skills Training into 3 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours, 40 minutes and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Certified Customer Service Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Certified Customer Service Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Certified Customer Service Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Customer Service Basics Customer Service Skills Training Templates FREE 01:00:00 Customer Service & Retention Checklist FREE 01:00:00 Customer Service Checklist 01:00:00 Customer Service First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Mock Exam Mock Exam- Certified Customer Service Skills Training 00:20:00 Final Exam Final Exam- Certified Customer Service Skills Training 00:20:00

Overview Effective Vaccine Management has become essential in controlling infectious diseases today, with the COVID-19 vaccine rollout exemplifying its impact. By the end of 2021, over 60% of the global population had received at least one dose of a COVID-19 vaccine, highlighting the unprecedented speed and scale of vaccine distribution and administration efforts. This rapid mobilisation significantly reduced infection rates and hospitalisations in many regions, showcasing the vital role of efficient vaccine management. Through strategic planning, robust logistics, and clear communication, health authorities could navigate the complexities of this global health challenge. This success story marks a pivotal moment in managing the COVID-19 pandemic. It sets a precedent for future public health efforts, demonstrating the transformative power of vaccine management in ensuring public safety and well-being. Description This Vaccine Management course offers an in-depth look into the critical components of vaccine distribution and administration. Starting with an introduction to vaccines, learners will navigate the complex world of immunology, understanding how vaccines contribute to immunisation and public health. The Vaccine Management course thoroughly explores various vaccine types, allowing learners to differentiate and understand each user's specific contexts. A significant focus is placed on vaccine safety, ensuring participants are well-versed in the best practices for handling and administering vaccines to maintain the highest safety standards. Furthermore, the Vaccine Management course addresses the challenges and strategies for vaccine communication, an essential skill, especially in public health crises. The final module offers insights into managing vaccines during pandemics, a timely topic given recent global health emergencies. Learning Outcomes: Grasp the foundational knowledge of vaccines and their importance in public health. Distinguish between different vaccine types and their respective applications. Understand the immune response mechanisms triggered by vaccines. Ensure the safe handling and administration of vaccines. Communicate effectively about vaccines and vaccination programs. Manage vaccine logistics and strategies during pandemic situations effectively. Master vaccine management to play a pivotal role in global health. Enroll in today's course and be at the forefront of public health initiatives, ensuring vaccines reach the neediest. Why Choose Us? This course is accredited by the CPD Quality Standards. Lifetime access to the whole collection of the learning materials. Online test with immediate results. Enroling in the course has no additional cost. You can study and complete the course at your own pace. Study for the course using any internet-connected device, such as a computer, tablet, or mobile device. Certificate of Achievement Upon successful completion, you will qualify for the UK and internationally-recognised CPD certificate and you can choose to make your achievement formal by obtaining your PDF Certificate at a cost of £4.99 and Hardcopy Certificate for £9.99. Who Is This Course For? Healthcare professionals involved in vaccine administration. Public health officials and policy-makers. Members of organisations involved in vaccine distribution. Healthcare educators and communicators. Individuals planning to enter the field of public health. Is anyone interested in learning more about Vaccine Management? Requirements The Vaccine Management course requires no prior degree or experience. All you require is English proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Vaccine Management, without any fuss. Career Path Vaccine Management course will be beneficial for anyone looking to pursue a career as: Vaccine logistics manager. Public health vaccination advisor. Vaccine administration specialist. Vaccine safety educator. Vaccine technology researcher. Immunisation policy-maker. Pandemic vaccine coordinator. Order Your Certificate To order CPD Quality Standard Certificate, we kindly invite you to visit the following link: Course Curriculum Vaccine Management Module 1: Introduction to Vaccine and Vaccination Introduction to Vaccine and Vaccination 00:28:00 Module 2: Types of Vaccine Types of Vaccine 00:35:00 Module 3: Immunology and Immunisation Immunology and Immunisation 00:24:00 Module 4: Vaccine Safety Vaccine Safety 00:20:00 Module 5: Communication Communication 00:32:00 Module 6: Vaccines in Pandemic Vaccines in Pandemic 00:18:00 Mock Exam Mock Exam - Vaccine Management 00:20:00 Final Exam Final Exam - Vaccine Management 00:20:00 Order Your Certificate Order Your Certificate 00:00:00

Embark on a journey into Massage Therapy with our comprehensive course. Explore various massage types, learn essential techniques, and understand client care, leading to setting up your own massage therapy business. Enhance wellness through skilled touch.

This course explores ‘What is diabetes’ and the basic anatomy and physiology of what happens to cause diabetes, management, short & long term complications, and caring for someone with diabetes.

Course Overview Dive into the Customer Service - Representative basics and become fluent in the major Customer Service - Representative frameworks with Nextgen Learning Customer Service - Representative course - break into a high-paying, high-growth field. In today's world, the Customer Service - Representative system is extremely complex, and there seems to be no one-size-fits-all solution that will work for everyone. However, Nextgen Learning begs to differ and provides you with the Customer Service - Representative course that will assist you in exploring core areas in regard to every contemporary aspect Perhaps you enjoy constant learning and skill development. Maybe you think you'd benefit from a greater grasp of things. Maybe you're just getting into the back-to-school spirit or, you're actually considering a career move. Whatever it is you're chasing, what better way to spend the time you have between your job, family, friends, and binge-watching shows, than pursuing Customer Service - Representative knowledge? Fortunately, Nextgen Learning is committed to assisting you in learning a few new Customer Service - Representative skills. With this Customer Service - Representative course, Nextgen aims to bridge the 'global skills gap,' boosting your career and adding extra value to your CV to help you stand out to Customer Service - Representative industry professionals. If you want to acquire some of the desirable Customer Service - Representative skills that many businesses are seeking for in this digital age, Nextgen Learning is a great place to start. Take this Customer Service - Representative course - get ahead with expert-led training and transform your career today! Description Enroling in this Customer Service - Representative course can improve your Customer Service - Representative perspective, regardless of your skill levels in the Customer Service - Representative topics you want to master. If you're already a Customer Service - Representative expert, this peek under the hood will provide you with suggestions for accelerating your learning, including advanced Customer Service - Representative insights that will help you make the most of your time. This Customer Service - Representative course will act as a guide for you if you've ever wished to excel at Customer Service - Representative. This all-inclusive course encompasses the following easy-to-digest modules - Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn't Good Enough! Module 03: We Are ALL in the 'Helping Field' Module 04: Providing 'Concierge' Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ - Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: 'LEAP' Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! Who is This Course for? This Customer Service - Representative course is a great place to start if you're looking to start a new career in Customer Service - Representative field. This on-demand training is for anyone interested in gaining in-demand Customer Service - Representative proficiency to help launch a career or their business aptitude.  Requirements The Customer Service - Representative course requires no prior degree or experience. All you require is english proficiency, numeracy literacy and a gadget with stable internet connection. Learn and train for a prosperous career in the thriving and fast-growing industry of Customer Service - Representative, without any fuss.  Career Path This Customer Service - Representative training will assist you develop your Customer Service - Representative ability, establish a personal brand, and present a portfolio of relevant talents. It will help you articulate a Customer Service - Representative professional story and personalise your path to a new career. Furthermore, developing this Customer Service - Representative skillset can lead to numerous opportunities for high-paying jobs in a variety of fields. Course Curriculum Customer Service - Representative WHY Customer Service Is CRITICAL To Your Business! 00:05:00 Good Isn't Good Enough! 00:03:00 We Are ALL in the 'Helping Field' 00:10:00 Providing 'Concierge' Level Of Service 00:06:00 The 5 Tenets Of TQM 00:03:00 How To Boost Customer Satisfaction 00:08:00 How To Avoid The 10 Deadly Sins Of Customer Service! 00:15:00 More Money $$$ - Through Customer Retention 00:05:00 How Much Is A Customer Worth? $$$ 00:08:00 Do You Understand Your Customer? 00:07:00 Dealing With Difficult Customers 00:19:00 'LEAP' Into Customer Service! 00:18:00 Exceptional Phone Service 00:17:00 WHY Customers Buy From YOU! $$$ 00:17:00 BONUS LECTURE!!! FINAL TIPS!!! 00:07:00 Mock Exam Mock Exam - Customer Service - Representative 00:20:00 Final Exam Final Exam - Customer Service - Representative 00:20:00

Equality is everyone’s right and everyone’s responsibility’. This training promotes the requirements of the Equality and Diversity Act. This session will strengthen understanding of Equality & Diversity.

Are you currently a call centre agent? Or are you someone who is in charge in customer service? Are you planning to learn more about his job but don't know where? Then this training course will be a very big help for you to know how customer service works and why it works that way. Description: Almost everyone knows how customer services can make or break any business. These services help your clients be assured that you are available when problems arise. To know more about customer service, you will learn how to identify different types of buying motivations. You will need to learn about SMART goals and familiarise yourself with strategies that can improve communication skills. You will also learn the importance of phone etiquette and learn how to use it. You will learn all the necessary skills, knowledge and information about call centre & customer service training in this course.  Who is the course for? Call centre agents or customer service representatives who need to acquire skills for their profession. People who are interested in call centre customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Call Centre & Customer Service Training Course would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre & Customer Service Training Course Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Call Centre & Customer Service Training Course- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Call Centre & Customer Service Training Course 00:20:00 Final Exam Final Exam- Call Centre & Customer Service Training Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Fatigue journeys vary from person to person - no two experiences are the same. But there's one challenging topic that seems to feature in most people's journeys at one time or another... communication! In this webinar recording I share tips and advice on how to tackle five of the most common conversation challenges when you're on a fatigue recovery journey. How this webinar will help you There are many reasons why conversations with others can be challenging when you've got fatigue - the key one being that fatigue challenges seem to be very difficult to understand (or even believe) if you haven't been through one yourself. And this really doesn't help when it comes to interacting with others - whether that be your loved ones, colleagues, or those you've only just met. I've helped countless people figure out how to communicate with those around them, in ways that don't negatively impact their health - while keeping both parties feeling as positive about the interaction as possible. This has given me a clear view of the most common challenges people face, and the solutions that tend to work best. And that's what I share with you in this recording of a webinar held recently. Of course, conversations are contextual and every single one is unique. But the tips and suggestions I share here can be tailored and customised to many different situations. I can't commit to running this as a live event terribly often, so I recorded the last time I ran it - and now offer it to you to purchase on demand. Meaning you can access this help straight away! Contents A quick introduction! Comms_intro.mov 2 mins101 MB The webinar recording In this 49 minute video, hear me give advice and tips on how to tackle these tricky communication situations: Communicating your situation to those you live with/are close to - in a way that goes well, and doesn't negatively impact your health/symptoms How to talk to people who are 'helpfully' trying to tell you how to cure yourself (when you know it's wrong!) Socialising with friends when you have fatigue Navigating conversations at large events (weddings, parties etc) How to talk to people who don't understand fatigue (or even believe in it) Main event.mp4 49 mins83 MB A copy of the slides I presented Communicating when fatigued0410.pdf 1.38 MB The Q&A digest This is a written capture of the Q&A discussion, held after my main presentation. I didn't record the Q&A in order to allow those who attended live to feel comfortable switching their cameras on and participating in the discussion. I hope you find this written summary helpful. Comms webinar Q&A capture.pdf 65.6 KB

Imagine a world where every customer interaction is like a beautifully orchestrated symphony, where every note, every movement, and every interaction is perfectly timed and harmonious. Welcome to "The Customer Service Symphony," a training bundle that will transform your team into customer service virtuosos. In this creative and purposeful journey, we will unveil the secrets of delivering exceptional customer service that not only satisfies but astonishes your customers. This power packed Customer Service Training Bundle comprises our 8 best selling customer service courses: Course 1: Phone-Based Customer Service Course 2: Sales: Psychology of Customers Course 3: Customer Analytics Training Course 4: Innovative Customer Service Techniques Course 5: Diploma in Customer Relationship Management (CRM) Course 6: Certificate in Know Your Customer & Customer Due Diligence Course 7: GDPR Certificate Course 8: Customer Service - Representative What's more? Quality License Scheme (QLS) endorsed Certificate of Completion, recorgnised globally CPD QS accredited Certificate of Completion, recorgnised globally Dedicated Expert Support 300 CPD points FREE Assessment Lowest Price Guarantee Worldwide The Customer Service Symphony isn't just a bundle; it's a transformative experience that will empower your team to create unforgettable customer interactions. We believe that customer service should be more than a transaction; it should be a work of art. Join us in this creative journey, and together, we'll compose a harmonious future where every customer leaves singing your praises. Get ready to elevate your service to new heights and make your brand a legend in the world of customer satisfaction. Are you ready to take the stage? Enrol NOW!!! Customer Service Curricuum Breakdown *** Phone-Based Customer Service *** Module 1: Introduction to Customer Service Module 2: What's Different about Good Customer Service? Module 3: Customer Relationship Management Module 4: Customer Service Communication Strategies Module 5: Aspects of Phone Etiquette Module 6: Building Rapport Over the Phone Module 7: Inbound and Outbound Calls Module 8: Active Listening and Managing Tough Callers Module 9: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service *** Sales: Psychology of Customers *** Introduction Section 2: Introduction to ASK Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Conclusion *** Customer Analytics Training *** Section 01: Basics Of Customer Analytics And Customer Life Cycle Section 02: Customer Onboarding Section 03: Customer Activation Section 04: Cross Selling Section 05: Campaign Life Cycle Section 06: Conclusion *** Innovative Customer Service Techniques *** Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service *** Diploma in Customer Relationship Management (CRM) *** Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM *** Certificate in Know Your Customer & Customer Due Diligence *** Module 01: Introduction to KYC Module 02: Customer Due Diligence Module 03: AML (Anti-Money Laundering) Module 04: KYC, AML, and Data Privacy Regulations for Businesses Operations in the United Kingdom Module 05: Regulations to be Complied by Industries Module 06: Methods for carrying out KYC and AML and the Future of KYC Compliance *** GDPR Certificate *** GDPR Basics GDPR Explained Lawful Basis for Preparation Rights and Breaches Responsibilities and Obligations *** Customer Service - Representative *** WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? $$$ Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! $$$ BONUS LECTURE!!! FINAL TIPS!!! CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer Service Particularly this Customer Service course is effective for- Compliance Analysts Compliance Managers Analysts / Know Your Client Analysts AML/TF(Anti Money Laundering and Terrorist Financing) Analysts AML/TF Managers Onboarding Analysts Anyone in the financial compliance sector (private companies, regulated or non-regulated companies, banking, real estate, lawyers, or public sector employees). NB: This is not a regulated course. To get qualified, you need to enrol: Level 2 Certificate in Principles of Customer Service Level 3 Certificate in Principles of Customer Service Level 3 Diploma in Customer Service (RQF) Certificate in Know Your Customer & Customer Due Diligence Requirements Customer Service There are no specific prerequisites to enrol in this course. Anyone and everyone can take this Customer Service course. Career path Customer Service After completing this Customer Service course, you will have the knowledge and skills to explore trendy and in-demand jobs, such as; KYC Analyst Fraud Monitoring Associate Investigations Specialist AML Prevention Representative These professionals typically make between £35k to £75k annually in the United Kingdom.