11493 Courses

Embark on a captivating journey into the Italian language with our comprehensive beginner's course. Master the fundamentals, build a solid foundation, and unlock the beauty of Italian communication. Learn essential vocabulary, grammar, and practical conversational skills in this expertly crafted Italian language course. Start your linguistic adventure today!

Discover the key role of a Property Coordinator in ensuring seamless real estate operations. Explore responsibilities such as property maintenance, tenant communication, and logistical coordination. Learn how a skilled Property Coordinator enhances property value and tenant satisfaction, making them an indispensable asset in the dynamic world of real estate management

RSPH level 2 Identifying and Controlling Food Allergy Risks Training Course Do you need an allergy trainer to come to your food business and teach your staff face to face about food and drink allergens, their dangers and how to control them? Our allergy trainer can come to your business and deliver this course at your business premises. Although we are based in London, we are happy to travel and deliver this course at your business location. (Trainer travel fees may be applicable depending on your location). Staff will receive interactive training and coaching on allergens and intolerances with an experienced trainer. We can also tweak the training to include issues you would like to cover. See our website for more details. Special offer for on-site allergy training. £250 plus £20pp includes RSPH exam fees (usually £350 plus £30pp) This course is suitable for any catering business such as restaurants, pubs, hotels, cafes, catering companies, cooks, self employed, artisans, event caterers and more. This course is also important for staff who are Front of House, who take customer orders and relay the orders to cooks and chefs and other people who are preparing food for customers who have allergies and or intolerances. This is a short one day training course, typically 9am-3pm. Topics covered include- Allergens, Allergen Identification, Cross contact, Cross Contamination, Allergic Reactions, Food Intolerances, Coeliac, Anaphylaxis, Natasha's Law, UK Food Safety Regulations, Allergy Controls, Substituting ingredients, Customer Communication and what to do in an Emergency. Contact us to book training.

Getting Started Enhance your career and earn the highest qualification available in business and management. The Doctor of Business Administration taught and awarded by the University of Central Lancashire is designed for senior managers and consultants who wish to learn and earn an advanced administration level while working full-time. DBA is a demanding research-based programme suitable for candidates pursuing higher-level business administration qualifications after an MBA. This programme provides a solid foundation in various aspects of business, including management, marketing, finance, and operations. Students can expect to gain practical insights into real-world business scenarios, enabling them to make informed decisions and solve complex problems effectively. You're learning journey will include: Lectures and guided reading. Active group work. Case studies. Videos. Reviews of current events and student presentations. You'll develop applied research skills as you evaluate industry-related problems critically. Throughout the programme, students receive support from experienced academics and industry professionals who provide guidance and feedback on their research projects. The programme is delivered through online webinars and independent study, allowing students to balance their studies with work and personal commitments. Doctor of Business Administration is awarded and delivered by the University of Central Lancashire. School of Business and Technology London partners with Chestnut Education Group to promote this Doctor of Business Administration programme.  About Awarding Body Founded in 1828, the University of Central Lancashire is a public university based in Preston, Lancashire, England. Today, UCLAN is one of the largest in the United Kingdom, with a student and staff community of nearly 38,000. At present, the University has academic partners in all regions of the globe, and it is on a world stage that the first-class quality of its education was first recognised. In 2010, UCLAN became the first UK modern Higher Education institution to appear in the QS World University Rankings. In 2018, the Centre for World University Rankings estimated Central Lancashire to be in the top 3.7 per cent of all global universities, highlighting the growth the University has made in offering students real-world learning experiences and reflecting the University's extensive pool of academic talent. Ranked in the top 7% of universities worldwide. Student Communities from more than 100 countries WES Recognised Qualifi is a UK Government (Ofqual.gov.uk) regulated awarding organisation and has developed a reputation for supporting relevant skills in a range of job roles and industries, including Leadership, Enterprise and Management, Hospitality and catering, Health and Social Care, Business Process Outsourcing and Public Services. Qualifi is also a signatory to BIS international commitments of quality. The following are the key facts about Qualifi. Regulated by Ofqual.gov.uk World Education Services (WES) Recognised Assessment Assignments and Project No examination Entry Requirements Applicants should normally have a Master's degree or equivalent and work in or have recently worked with in business administration. If English is not your first language, you will be expected to demonstrate a certificated level of proficiency of at least IELTS 6.5 (Academic level) or equivalent English Language qualification. Progression Upon completing the doctorate programme, learners will possess the necessary skills and knowledge to pursue various career opportunities in administration, management research, etc. One can choose from various positions upon successfully completing a DBA. Some of the most notable career paths are Professor and Postdoctoral Researcher, Market Research Analyst, Economic Analyst, etc. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1: Qualifi Level 8 Diploma in Strategic Management and Leadership Programme Structure The course is structured around eight mandatory units, encompassing various topics aligned with learning outcomes. Each unit holds a value of 20 credits. Learners can participate in lectures and workshops to familiarize themselves with the subject. Attaining a total of 160 credits by completing all units is a prerequisite for the issuance of the Diploma. Unit 800: Leadership Qualities and Practice Unit code: A/506/9126 This unit delves into the connections between leadership and management within strategic operations. It scrutinizes various leadership styles, their underlying principles, and associated concepts. The unit also investigates methods to assess and enhance team performance to achieve strategic business and operational goals. Additionally, it encompasses the interplay between strategic management and leadership, containing crucial leadership principles, theories, and their alignment with organizational strategy. Unit 701: Research Methods Unit code: Y/506/9134 The objective of this unit is to enhance the learner's knowledge and comprehension of academic practices and research methodologies. It employs a problem-based learning approach to cultivate practical proficiency in areas relevant to educational practice and research in business and management. Unit 801: Personal Leadership Development as a Strategic Manager Unit code: F/506/9127 This unit focuses on the strategic leadership skills essential for directors and senior managers to effectively guide international organizational strategic initiatives, collaborating with partners, buyers, suppliers, customers, and competitors. Unit 802: Strategy Development in Cross Border and Global Organisations Unit code: F/506/9130 This unit tackles formulating strategies for cross-border or global organizations, which encounter complexities stemming from political, religious, cultural, and social differences, as well as the management of organizations operating within specific country boundaries. Unit 803: Strategic Planning for Cross Border and Global Organisations Unit code: L/506/9132 This unit scrutinises the diverse influences and effects on cross-border or global organisations and how they contribute to the development of successful strategies and the mitigation of risks. Unit 804: Strategic Direction in Cross Border and Global Organisations Unit code: R/506/9133 This unit provides senior strategic managers with the opportunity to delve into the influences and effects of cross-border and global policy and strategy. It aims to facilitate enhancements in establishing direction, shaping the approach, and forecasting the success of cross-border or worldwide policy and procedure. Unit 805: Strategic Communication Unit code: L/506/9129 The unit aims to develop the ability to critically assess and appreciate the impact of media on international organisations. It considers stakeholders, political and pressure groups, as well as the part played by media owners. Unit 806: Culture and its Impact on Strategy Unit code: J/506/9128 This unit strives to foster a profound comprehension of the intricacies faced by internationally operating organizations and how this impacts the strategy development process. It employs well-reasoned and thoroughly researched perspectives to cultivate alternative viewpoints.   Phase 2 - Doctor of Business Administration Programme Structure Stage 1 - Taught component The Reflexive Practitioner Management, Rhetoric, Policy and Practice Research Methodologies and Design Qualitative Research Methods Quantitative Research Methods Accordion Title Stage 2 - Research component The Reflexive Practitioner     Delivery Methods The Doctor of Business Administration is awarded and delivered by the University of Central Lancashire. This doctorate from the University of Central Lancashire is offered as a block teaching and research programme. The DBA will run at the Preston Campus of the University. You'll have full access to the Library and information resources of the University throughout the DBA and may use all social, cultural and sports facilities of the University. Stage 1 - Taught component The DBA Taught Programme consists of six taught modules, each being completed through a four-day intensive workshop plus a period of private study both before and after the workshop. During Stage 1 you will develop critical and reflective skills at doctoral level, through the requirement to think conceptually, apply critical thinking, and reasoning skills and to challenge orthodoxy relating to the body of knowledge and research relating to Management and Organisation. Action learning is incorporated within the study sessions and is an important and distinctive feature of our DBA. You will work in sets or small development groups with fellow participants throughout the programme and also develop your skills as a critical and reflective learner. Stage 2 - Research component The DBA Research Programme - as part of the development process of your DBA project, you will have worked with the DBA staff to agree a suitable supervisory team, including a Director of Studies. This team will work with you throughout Stage 2 helping you to design and implement your own particular DBA project. This will normally take two years working on a part-time basis although you may choose to work at a pace that requires more time and you may therefore take up to five years. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Choosing the right divorce lawyer in London or divorce solicitor in London is a crucial step in navigating the complexities of divorce.

Getting Started The BSc in Health and Social Care is a comprehensive undergraduate program designed to equip students with the knowledge and skills necessary for success in the healthcare and social services sectors. This programme covers essential health, well-being, and social support topics, ensuring that graduates are well-prepared for fulfilling careers in these vital fields. Anglia Ruskin University offers the BSc (Hons) Health and Social Care program, a highly regarded undergraduate degree providing students with a deep understanding of the dynamic and crucial health and social care sectors. This program is tailored to equip students with the knowledge and skills essential for excelling in various roles within these sectors. The curriculum strongly emphasises integrating theory and practice, enabling students to develop the essential competencies required for effective healthcare and social work delivery. A standout feature of this program is its strong emphasis on real-world experience through placements and practical training, ensuring that graduates are well-prepared to tackle the challenges within the healthcare and social care sectors. Additionally, Anglia Ruskin University's distinguished reputation in healthcare education and research enhances the value of this program, making it an excellent choice for individuals aspiring to make a meaningful impact in these critical fields. The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Health and Social Care, awarded by Qualifi and delivered by the School of Business and Technology London. The second phase is the BSc (Hons) Health and Social Care Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. About Awarding Body Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Assessment Assignments and Project No examinations Entry Requirements A Level or Equivalent Minimum 1 Year of Health and Social care work experience Further, candidates are also required to demonstrate their English language proficiency. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Phase 1 - Qualifi Level 4 and 5 Diploma in Health and Social Care Programme Structure Level 4 - Modules The QUALIFI Level 4 Diploma in Health and Social Care comprises 120 credits, equating to 1200 hours of TQT and 600 hours of GLH. The diploma requires six mandatory units at Level 4.  Academic Study skills Reference No: T/505/9498  Credit: |20| TQT: 200 The primary objective of this unit is to equip individuals with the essential skills and knowledge required for effective higher education study, fostering the development of reflective and critical thinking abilities necessary for reaching their maximum learning potential and potentially advancing to the Level 5 Diploma in Health and Social Care. Communicating in Health and Social Care Reference No: H/505/9495  Credit: |20| TQT: 200 This unit aims to cultivate the learner's understanding of the various modes of communication utilised in health and social care settings and underscore their importance in ensuring efficient service delivery. An Introduction to Healthcare Policy  Reference No : F/505/9505   Credit: |20| TQT: 200 This unit seeks to enhance the learner's awareness of the diverse factors influencing healthcare and their impact on policy development. Evaluating healthcare policies will enable learners to scrutinise the crucial contemporary concerns facing policy-makers, service providers, and support recipients. Reflective Practice  Reference No : F/505/9519   Credit: |20| TQT: 200 Introducing learners to reflective practice in all its forms is the focus of this unit. Reflecting on and in practice holds significance in health and social care, promoting self-development and linking theoretical concepts to practical application. Managing people in Health and Social Care Reference No : L/505/9507  Credit: |20| TQT: 200 The primary objective of this unit is to provide learners with an understanding of the processes involved in the recruitment, management, and development of personnel in the health and social care workplace. Learners will investigate the procedures governing the management of individuals in this sector and explore how to instigate organisational change. Sociology: Concepts in Health and Social Care Reference No : M/505/9502  Credit: |20| TQT: 200 This unit aims to impart to learners an understanding of sociological concepts related to health and illness and their practical application in health and social care. It will enable learners to comprehend the nature of contemporary society and its influence on the perception of health and illness. Learners will delve into the structural aspects of culture, such as age, gender, ethnicity, social class, family, and households, and their impact on health and well-being. Level 5 - Modules The Level 5 Diploma is made up of 120 credits, which equates to 1200 hours of TQT and includes 500 hours of GLH. The Diploma requires five mandatory units at Level 5.  Principles Underpinning Health and Social Care Reference No : K/505/9496 Credit: |20| TQT: 200 Health and social care professionals must adhere to specific ethical and professional standards. This course module is designed to foster comprehension of the principles, theories, and regulations that form the foundation of health and social care practice. It also explores the various tools and systems in place to uphold high standards of practice within the industry. The Management of Quality in Health and Social Care Reference No : A/505/9521  Credit: |20| TQT: 200 Quality plays a significant role in the realm of health and social care. In this unit, students will acquire insight into diverse viewpoints concerning the quality of health and social care services and the methods used to evaluate them. This knowledge aims to empower and involve service users in the process. Research Project  Reference No : H/505/9500   Credit: |40| TQT: 400 The primary objective of this unit is to enhance students' research abilities, encouraging them to conduct a concise pilot study that directly pertains to their higher education program or career advancement. This endeavour aims to cultivate independent inquiry and critical analysis skills. Partnership working in Health and Social Care Reference No : A/505/9499  Credit: |20| TQT: 200 In this unit, students will grasp the significance of establishing favourable professional relationships in health and social care. The module will delve into the concept of partnership on three distinct levels: Collaboration with service users. Cooperation among health and social care practitioners. Engagement with organisations. Understanding these aspects will empower individuals to make informed choices and advocate for autonomy. Working with Service users with Complex Needs Reference No : T/505/9520  Credit: |20| TQT: 200 This course module aims to equip learners with insights into matters concerning health, disability, and illness. It further enables them to recognise effective strategies for assisting individuals with intricate physical and mental health requirements in their roles as healthcare professionals.   Phase 2 - BSc (Hons) Health and Social Care Programme Structure Leadership Practice in Health and Social Care Evaluating Research for Evidence-Based Practice Strategic Management in Health and Social Care Undergraduate Major Project Delivery Methods The programme comprises two phases; the first is the Qualifi Level 4 and 5 Diploma in Health and Social Care, awarded by Qualifi and delivered by the School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The second phase is the BSc (Hons) Health and Social Care Top Up, awarded and delivered 100% online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, pc or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

Gain insights into the pressing issues of workplace loneliness and feelings of exclusion, and examine how these issues increasingly affect individuals and organizations. This course explores the detrimental impacts of exclusive behaviors on teams and personal well-being while emphasizing the importance of fostering inclusive workplaces. Participants will learn actionable strategies to combat loneliness and promote inclusivity, benefiting their teams, organizations, and personal lives. Learning Objectives Analyze and assess the prevalence and impact of workplace loneliness and exclusion, utilizing personal and team experiences to recognize these issues.;Recognize the significance of personal relationships in the workplace and the role they play in enhancing team productivity and individual well-being.;Apply a range of practical strategies to combat exclusive behaviors and foster inclusivity within teams, including proactive measures as team members and effective coping strategies if experiencing loneliness.

Our Team Building Programmes are 'simply excellent' (quote from Unilever). They always deliver much greater energy' motivation and efficiently accelerates to a galvanised, integrated team for their Manager/Team Leader. They're great fun and very commercially orientated - the best of both key elements to a successful and long-lasting high performance team. A successful company is always made up of successful teams. Teams that can work autonomously with a clearly defined set of goals, roles, vision, responsibility and culture will always reach for and achieve far greater success than a team that works just as a group of individuals. Our team building solutions are individually built and geared towards teams at any level within an organisation, providing an independent and objective perspective to promote a common purpose such as the creation of a 'high performance team'. Out With The Old Traditionally, team building events have been restricted to certain levels of management where they head off site for a bit of archery, quad biking and paintballing or something along those lines. Then over some coffee and cocktails, business plans and more efficient ways to work are casually discussed. Whilst being out having fun instead of being at work may improve an individual person's mood, the effect will only be short-term, and will not go far in creating permanent and cohesive teams who are able to overcome challenges together and drive the business forward when back in the workplace. In With The New Today's business thinking is more strategic and certainly has to look for returns on the investment. That is why Dickson Training Ltd's team building programmes are bespoke and built to your requirements through research, understanding your business and, most importantly, what results and achievements you are looking to get out of the programme. Once "what success looks like" has been established, we create tasks and activities that will test your leadership, problem solving, communication and team work skills. When the tasks have been completed, the learning - both practical and theory - is debriefed to the group as well as how it will translate back in your business. Not only are our events great fun, but they provide participants with learning points they can act upon to improve or enhance the working practices/environment. Team Building That Gets Results We have a highly innovative team who design team builds to suit all budgets and time or space restrictions. Large or small, we will develop the perfect event to meet your commercial objectives, keeping in line with your values and company culture. More recently we have combined team galvanising events with ways to engage the participants with and support their local communities. This solution has proved extremely popular with our clients and we are continuing to develop more and more programmes doing exactly this. " Phil did everything in a very professional and focused manner, without losing sight of the overall aims or having 'fun'. When I moved to Airbus UK and subsequently European Aeronautic Defense and Space Company (EADS), I had no hesitation in recommending Phil and the team to deliver the required training and team events.  Without doubt Phil and his team are excellent providers of training, to suit even bespoke requirements, and I would not hesitate in recommending the team to any business in the future. " Glenn Brown, Systems & Expertise Manager, Airbus Personnel Service Augmented Skills – an Essay by Phil Dickson All of you, who are reading this, and all the people you meet and work with will have – ‘Augmented Skills’. So – if you are an IT Engineer or a Pharmacist; perhaps you are, or know, a Departmental Leader and you work with a Logistics Project Manager; these roles will demand core skills, whether they be technical know-how or qualifications in the discipline. But to be that bit better; more reliable; more effective & productive and therefore more valuable and, frankly, marketable – capitalizing on ‘Augment Skills’ comes into play. The I T Engineer who was a Chess Champion at Uni, which would indicate that they possess some key ‘Augmented skills’ including how they plan 3 steps ahead and are always prepared for the unexpected. The Pharmacist, who is a keen sportsperson in their private life, will likely be tenacious, team-orientated and disciplined – again these are superb qualities to have in this – or any – role. Your colleagues, as well as yourself, will have ‘Augmented Skills’ that will be an asset if only they are explored and applied to their role and indeed, career. Everyone has their own 'Super-power' If they love gardening, they are probably strategic, patient and inclined to research; if they cook or bake, they are usually well organized and comfortable with multi-tasking. A big reader will tend to be considered and possess good critical thinking faculties, and an amateur mechanic or keen DIY person will often be practical, resourceful and very determined. I have observed that many new Parents discover they have ‘Augmented Skills’ they didn’t know they had... such as getting order out of chaos and displaying industrial amounts of patience and good grace when they really do not feel like it. They very often become far more compassionate and empathetic. Most people have their very own ‘Superpower’. Invite your team members to offer their ‘Augmented Skills’ to your work-place – and just watch as it elevates the motivation levels and improves results. It’ll be very rewarding for all concerned – and for meeting the Team’s objectives, to encourage the person who is a talented artist to be a sounding board on some of the marketing imagery and layouts; for the team member who is great at Maths or resolving crosswords to be asked for their input to solving a problem that is causing logistical or operational headaches. Never exploit a Team member’s unique special skills at their expense I would like to stress, however, that it must never be an area where a team member gets exploited by harvesting their unique special skills to coerce them into taking on greater responsibilities and tasks without providing them with the commensurate salary and status. To do so would be immoral and, ultimately, counter-productive as it would lead to resentment and disenfranchisement. This is about encouraging people’s capability and inviting their input to boost confidence and enhance the team’s capability. Often, we need to be more than what our Job Description says It is also important to highlight that whatever a person’s role or function is – they will definitely need to have additional capabilities to be effective. The best example of this is when we designed and delivered a range of ‘Advanced Customer Care skills’ training sessions for the Met Office a few years ago…we met so many remarkably super-bright Meteorologists, many of whom were having to make significant adjustments to answering questions from Customers that seemed to be illogical and often, obtuse. It wasn’t enough for these Meteorologists to be highly skilled at interpreting data and identifying patterns – they needed ‘Augmented skills’ to make that information accessible to members of the public (and Council workers and Air Traffic controllers and Shipping agents) and many other people, as to what that particular weather system was going to be like in their area and at what time. They have to know how to ‘de-jargonise’ the material and provide succinct, clear, and yet temperate, descriptions without ever appearing exasperated, impatient or judgmental in response to sometimes quite silly questions. For a highly trained scientist – that can be counter-intuitive. Being Philosophical... and a wee bit pretentious At the risk of being a little Philosophical (and probably a wee bit pretentious) – in my own role of Trainer – my core skills have to include – being a very good communicator, an active listener and have innovative and engaging ways to convert an idea, or a model, into practical application that my Delegates and Clients gain tangible benefits from. This is how it applies to me... I really enjoy composing short, light classical-style piano pieces. Now, to do this well, you need to be able to find a transition from one chord or melody to a different theme or key. It has to be worked out very carefully to have incremental transitions and pleasant-sounding developments as the piece unfolds. I think I have become better at this as I have honed my skills as a composer. But I have realized that these very same skills have ‘Augmented’ my ability to help a Manager, or a Team, move from a state of conflict; tension; disfunction; disenfranchisement; lack of confidence to a place that is more harmonious with far greater productivity. The very same process of careful listening, considering options, taking well-considered steps, having a creative, sometimes brave, move towards a resolution are at play in both Training and Piano Compositions! Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. Please contact us for more information.

Getting Started This course is designed for those learners who have completed or are planning to pursue their CMI Level 7 Diploma in Strategic Management and Leadership and wish to proceed with an MBA at Anglia Ruskin University. Since there is no direct pathway to Anglia Ruskin University's MBA Top Up program after the CMI Level 7 Diploma in Strategic Management and Leadership, we have introduced a Bridge module (Strategic Leadership and Organisational Transformation), which will be delivered at the School of Business and Technology London. The programme CMI Level 7 Diploma in Strategic Management and Leadership and the Bridge Module are delivered by the School of Business and Technology. The MBA Top Up is delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. The duration of the whole program is 12-15 months. School of Business and Technology London partners with Chestnut Education Group to promote this programme. How it works? Once a learner successfully completes CMI Level 7 Management and Leadership and the Bridge Module - Strategic Leadership and Organisational Transformation, we will transfer the credits to Qualifi, an ofqual.gov.uk regulated awarding body for the programme Qualifi Level 7 Strategic Management and Leadership. Upon credit transfer, learners will receive a certificate and transcript from Qualifi for Level 7 Diploma in Strategic Management and Leadership with 120 credits, which will be used as a pathway for MBA Top Up. Key Benefits The qualification aims to improve your strategic management skills and techniques. The knowledge gained through the qualification will assist you in your role as a strategic manager in your workplace. You will be enabled to apply theories and models in your practical work scenarios, enhancing your problem-solving skills that can be applied to your working environment. It is a nationally accredited qualification, and the credits gained through this course can be transferred to other universities or other awarding bodies. You will be able to manage problems in your workplace more effectively, boosting the career prospectus. About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. Anglia Ruskin University began in 1858 as the Cambridge School of Art founded by William Beaumont. It was then merged with the Cambridge shire College of Arts and Technology and the Essex Institute of Higher Education and was renamed Anglia Polytechnic. It was then given university status in 1992 and renamed Anglia Ruskin University in 2005. The university has campuses in the UK (Cambridge, Chelmsford, London and Peterborough), as well as they are partnered with institutions around the world including Berlin, Budapest, Trinidad, Singapore and Kuala Lumpur. Entry Requirements Learners from age 21 and over. The learners should possess 3 Years of middle management experience or two years of senior management experience. The learner should have the ability to complete the Level 7 Qualification Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. Structure Stage 1 - CMI Level 7 Diploma in Strategic Management and Leadership This is the first stage of this whole program. CMI Diploma qualification is designed for individuals wishing to develop strategic management and leadership practices who will have the knowledge, skills and behaviours to drive business activities in a senior, regional, specialist, director or CEO management and leadership role. The qualification contains a breadth of units, which reflect the tasks and activities required by managers in roles such as senior managers, regional management and specialist managers who are accountable to a senior manager or business owner. The CMI Level 7 Diploma in Strategic Management and Leadership is delivered by School of Business and Technology London and awarded by CMI.  The qualifications have been designed for practising or aspiring managers in roles such as: Senior Manager Regional Manager Specialist Manager (with expertise in a specific business or technical function such as quality, finance, risk, marketing, sales IT, human resources etc.) Director CEO Module Structure UNIT1- Strategic Risk Management This unit aims for leaders to develop an in-depth understanding of strategic risk management. Leaders will critically appraise strategic risk within an organisational context. They will assess strategies for risk management and the leadership skills to lead risk initiatives successfully. Ultimately, leaders will be allowed to develop a framework to deliver a risk strategy in an organisational context. UNIT2- Strategic Leadership This unit aims to equip leaders with an in-depth understanding of strategic leadership within an organisational context. Leaders will explore the complexities of the role and the theoretical perspectives, approaches, behaviours and skills which can enhance their professional practice. The unit focuses on the leader's ability to respond creatively to complex organisational challenges and understand how to set and deliver sustainable strategic goals. UNIT3- Collaboration and Partnerships The unit aims for leaders to understand collaborative and partnership arrangements. Leaders will critically assess the scope and value of these and evaluate the impact of organisational and legal frameworks on how these arrangements are delivered. The unit culminates in the requirement for the leader to present a rationale for collaboration or partnerships to further an organisation's success. UNIT4- Developing Organisational Strategy The aim of this unit is to enable leaders to know how to develop and influence an organisation's strategic direction through the development of a meaningful strategy. To support this outcome, leaders will critique the factors driving organisational strategy development and appraise approaches to successfully develop strategy. The unit culminates in leaders developing an organisational strategy to achieve a business goal. To complement this activity, leaders will propose an approach to implement and monitor the strategy developed to ensure its sustained success. UNIT5- Entrepreneurial Practice This unit aims to enable leaders to explore the principles of entrepreneurial practice, understand the different contexts in which entrepreneurship can flourish, and the characteristics of entrepreneurial leadership. Assessment Learners are required to submit time-constrained, scenario-based assignments for each unit of the level 7 diploma. There will not be any examinations.   Stage 2 - Bridge Module - Strategic Leadership and Organisational Transformation Now the second stage is to complete the Bridge Module. This module is about leadership at strategic level and the role of transformational leaders as catalysts for change in their organisations and whole industries. The module, therefore, focuses on two but clearly intertwined elements of strategic leadership and organisational transformation. Effective strategic leadership is a facilitator for organisational success. Leaders have to be knowledgeable, creative, agile and resilient to respond to organisational need in the contemporary workplace. This unit aims to equip leaders with an in-depth understanding of strategic leadership within an organisational context. Leaders will explore the complexities of the role and the theoretical perspectives, approaches, behaviours and skills which can enhance their professional practice. The unit focuses on the leader's ability to respond creatively to complex organisational challenges and understand how to set and deliver sustainable strategic goals. By studying this module, you should better understand their own leadership, or of the leadership in places of work and the changes that could take place to create a more effective leadership. Aim of the Unit Students are expected to develop many management/leadership skills that can be transferrable for use in other modules on the course and are essential in the workplace. Students are advised to refer to some leadership theories, which enables them to undertake the tasks given throughout the module. The notes formulated in response to these tasks will lead to you gaining formative feedback for your individual development.   Assessment As an individual, you will electronically submit a 5000-word assignment, which consists of a two-part report comprising of (i) a critical review of academic material (2,500 words) and (ii) a critical appraisal, evaluation and justification of change within an International organisation (2,500 words).   Stage 3 - MBA - Top Up The final stage is enrolling for the Top Up programme delivered online by Anglia Ruskin University. This professional qualification improves the chances of progression in a career path. This qualification helps the learner to oversee, supervise and allocate the operations in a business firm. The program aims to make the candidate capable of understanding the functional aspects of a company and acquiring the skills for communication and decision making. This programme from the renowned UK university is well acknowledged and globally respected as it dominates critical thinking and research. MBA can also help you specialise in a new industry you want to move to or in your current sector. Assessment The course requires you to submit a final Consultancy Project Report, which is treated as an assessment and would be scrutinised and reviewed by the verifiers externally. Delivery Methods The program comprises three stages; the first is Stage 1 - CMI Level 7 Diploma in Strategic Management and Leadership awarded by CMI and delivered by School of Business and Technology London. The second stage is the Bridge Module - Strategic Leadership and Organisational Transformation delivered by School of Business and Technology London. The School of Business and Technology London offers flexible learning methods, including online and blended learning, allowing students to choose the mode of study that suits their preferences and schedules. The program is self-paced and facilitated through an advanced Learning Management System. Students can easily interact with tutors through the SBTL Support Desk Portal System for course material discussions, guidance, assistance, and assessment feedback on assignments. School of Business and Technology London provides exceptional support and infrastructure for online and blended learning. Students benefit from dedicated tutors who guide and support them throughout their learning journey, ensuring a high level of assistance. The third stage is the MBA Top Up, delivered and awarded online by Anglia Ruskin University. At Anglia Ruskin University, you will study through Canvas, a world-class online Learning Management System (LMS), accessed from your phone, PC or tablet at home or on the move. Canvas provides instant access to study materials, forums, and support from tutors and classmates, as well as enabling easy submission of your assignments. After successfully completing your studies, you'll be invited to attend a graduation ceremony on campus at Anglia Ruskin University. If attending the ceremony in person is not possible, we'll arrange to send your certificate to you. School of Business and Technology London partners with Chestnut Education Group to promote this programme. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.

In this 10 minute video course, we explain the importance of delivering excellent customer service. There are a number of things every person in the organisation can do to provide great service. It is not just the responsibility of the customer service team or receptionist. every one in the business should be looking to provide great service to all customers - external and internal.