Description

A medical secretary is responsible for ensuring that a doctor's office runs smoothly so that patients receive the best possible care. A medical secretary must understand office organisation and standard procedures to provide this secretarial support. They should also be able to use medical terminologies fluently. This Medical Receptionist & Secretary course will teach you about the medical secretarial profession and the skills needed to do the job successfully.

This course will teach you about the roles and responsibilities of a medical secretary. You will also learn various medical secretary skills, including an effective filing system, medical transcription, medical writing, maintaining medical records, an appointment system, and more. Furthermore, this comprehensive Medical Receptionist & Secretary course will teach you the critical concepts of patient confidentiality and other legal aspects of the healthcare industry.

Learning Outcomes

After completing this course, learner will be able to:

Understand the fundamentals of the National Health Service.

Understand the roles and responsibilities of a medical secretary.

Know how to organise schedules and manage appointment systems.

Gain a clear understanding of the Law, Ethics and Medicine.

Gain a thorough understanding of the effective filing system in medical offices.

Familiarise yourself with the concept of patient confidentiality and its dos and don'ts.

Become skilled at controlling and ordering stocks and supplies.

Gain in-depth knowledge of Medical Terminology and Clinical Aspects.

Know the importance of health and safety in the healthcare sector.

Have a solid understanding of Complementary Medicine

Why Choose Medical Receptionist & Secretary Course from Us

Self-paced course, access available from anywhere.

Easy to understand, high-quality study materials.

Medical Receptionist & Secretary Course developed by industry experts.

MCQ quiz after each module to assess your learning.

Automated and instant assessment results.

24/7 support via live chat, phone call or email.

Free PDF certificate as soon as completing this course.

**Courses are included in this Medical Receptionist & Secretary Course

Course 01: Medical Receptionist & Secretary

Course 02: Dealing With Difficult People

Course 03: Report Writing Course

***Others Included of Medical Receptionist & Secretary Course

Free 3 PDF Certificate

Access to Content - Lifetime

Exam Fee - Totally Free

Free Retake Exam

[ Note: Free PDF certificate as soon as completing the course ]

Detailed course curriculum of the Medical Receptionist & Secretary Course:

Module 1: The National Health Service

History

Structure of the NHS

The NHS Plan

Resource Allocation

Delivering Care

Mental Health Services

Public Health

The NHS, the Regions and Devolution

Module 2: Patient (Customer) Care

The Medical Receptionist

Putting Patient First

Complaints Within the Health Service

The Complaints Procedure

Patient and Public Involvement

Patient's Rights

Access to Health Care

Total Quality in Medical Practice

Customer Care: Involving Patients and the Public

Module 3: Communication

Report Writing

Electronic Mail & Mobile Phones: Text Messages

Telephone Skills

People Skills - Face to Face

Meeting

Performance Review & Counselling

The Practice Leaflet & Hospital Information Leaflets

Networking

Module 4: Law, Ethics and Medicine

Medical Ethics and Etiquette

Doctor's Duties

Patient's Right

The Regulatory Bodies and Their Role

Legal Aspects

Certification

Health and Safety at Work

Module 5: Health & Safety in a Clinical Environment

First Aid at Work

Hazardous Substances

The NHS National Patient Safety Agency (NPSA)

Hepatitis & AIDS

Fire Precautions

Clinical Risk Management

Coping With Aggression & Violence

Module 6: Practical Reception Skills in General Practice

Record Keeping and General Administration

Information Technology

Module 7: The Hospital Service

The Patient's Route Through the Hospital

Outpatient Appointments

Admissions from the Waiting List

Accident and Emergency Admissions

Home From Hospital Support

Day Cases and Ward Attendees

Hospital Team

Clinical Audit

Star Ratings

What is a Medical Record?

Cases Notes

Master Index

Filing Room or Records Library

Medical Records Procedure for Departments

Retention of Records

Destruction of Medical Records

The Role of the Secretary in the Hospital

Module 8: Private Medicine

Private Clinic or Hospital

The Secretary In Private Practice

Module 9: Forms, Fees and Finances in General Practises

Contracting

Finance

Practice Income

Scotland

Wales

Northern Ireland

Module 10: Using Information Technology

Computers in General Practice

Electronic Medicine

Computers in Hospitals

Maintaining Security

Module 11: Medical Terminology and Clinical Aspects

Pathology and X-ray Examinations

Prescribing and Drugs

Nurse Prescribing

New Developments in Pharmacy

Module 12: Audit, Health Economics and Ensuring Quality for the Medical Receptionist and Secretary

Audit

Health Economics and Cost-effective Medicine

Private Finance Initiative

Clinical Governance

National Institute for Clinical Excellence (NICE)

National Clinical Assessment Service (NCAS)

National Service Framework (NSF)

Patient Surveys

Module 13: Complementary Medicine

Acupuncture

Alexander Technique

Aromatherapy

Chiropractic

Homoeopathy

Hydrotherapy

Hypnotherapy

Osteopathy

Reflexology

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***GIFT Courses:

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***Dealing With Difficult People***

Module 01: Difficult People and Their Difficult Behaviour

Module 02: Communicating With Difficult People

Module 03: Standing Up to Difficult People

Module 04: A Quick Guide to the Seven Classically Difficult Types

Module 05: Dealing with Bosses Who Drive You Barmy

Module 06: Colleagues to Throttle

Module 07: Dealing With Impossible People

Module 08: The Temper Tantrum Type

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***Report Writing Course***

Module 01: Introduction to Report Writing

Module 02: The Basics of Business Report Writing

Module 03: The Practical Side of Report Writing (Part-1): Preparation & Planning

Module 04: The Practical Side of Report Writing (Part-2): Collecting and Handling Information

Module 05: The Practical Side of Report Writing (Part-3): Writing and Revising Report

Module 06: The Creative Side of Report Writing (Part -1): A Style Guide to Good Report Writing

Module 07: The Creative Side of Report Writing (Part -2): Improving the Presentation of Your Report

Module 08: Developing Research Skills

Module 09: Developing Creativity & Innovation

Module 10: Develop Critical Thinking Skills

Module 11: Interpersonal Skill Development

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Assessment Method

After completing each module of the Medical Receptionist & Secretary, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification.

Certification

After completing the MCQ/Assignment assessment for this Medical Receptionist & Secretary course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99.

Who is this course for?

This Medical Receptionist & Secretary course is ideal for Health Care Professionals who work and will be working in healthcare settings such as hospitals, clinics, and healthcare facilities.

Requirements

There are no specific requirements for this Medical Receptionist & Secretary course because it does not require any advanced knowledge or skills.

Students who intend to enrol in this course must meet the following requirements:

Good command of the English language

Must be vivacious and self-driven

Basic computer knowledge

A minimum of 16 years of age is required

Career path

After completing this Medical Receptionist & Secretary, you will have developed a set of skills necessary for career advancement and will be able to pursue a variety of job opportunities, including -

Medical Receptionist

Medical Secretary

Healthcare Administrator

GP Receptionist

Patient Coordinator

Certificates

Certificate of completion

Digital certificate - Included

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Medical Receptionist & Secretary

By Training Tale

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