112 Courses

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Teaching English will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate skills for your next promotion, this Teaching English will help you keep ahead of the pack. The Teaching English incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your expertise and essential knowledge, which will assist you in reaching your goal. Further, this Teaching English will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in this job sector. Consequently, you'll sharpen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the course, you can equip yourself with the essentials to keep you afloat in the competition. Along with this Teaching English course, you will get 10 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Teaching English Bundle Consists of the following Premium courses: Course 01: Teaching English Online Course 02: Understanding English Grammar Course 03: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 04: Complete English Language Course Course 05: English Literature Course 06: 200 Common English Idioms and Phrases Course 07: Master English Speaking 3 Course 08: Essay Writing in English Course 09: Lesson Planning for Teaching Course 10: Leadership in Teaching Course 10: Remote Teaching Online So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Teaching English: Pay once and get lifetime access to 11 CPD courses Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But with this special offer, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! PS The delivery charge inside the UK is £3.99, and the international students have to pay £9.99. Curriculum of the Bundle Course 01: Teaching English Online Introduction ESL for Children ESL for Adults Lesson Planning Tools & Technology Finding & Managing Customers Run an ESL Business Going Forward Course 02: Understanding English Grammar Introduction The core components Basic sentence structure Course 03: Improve English Spelling, Punctuation, Grammar and Pronunciation British Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 04: Complete English Language Course Possession Spelling Zero conditional First conditional Demonstrative Pronoun and Adjective Contractions Exploring Adjectives Age Making offers and suggestions Making a request Want Expressing Time Like Phrasal Verbs Say and tell Adverbs of quantity Prepositions of place Prepositions of movement Verbs of the senses Have got Compound nouns Comparative and superlative adjectives Comparisons of equality Kinds of Adverbs So or such Question tags Enough Present perfect with since, for and just Already Ever and how long Past habit Recap of the Past Perfect Future Tense Past Tense Present Tense And Much More..... Course 05: English Literature Elizabethan Drama and Shakespeare's Hamlet Jacobean Literature and the Metaphysical Poets The Rise of the Novel and Satire The Emergence of American Literature The New England Renaissance The American Civil War Era and the Gilded Age Women Writers of the 19th Century British Romantic Poets and the Poetic Imagination Victorian Novels The Imagist Movements after World War I Modernist Fiction The Lost Generation Course 06: 200 Common English Idioms and Phrases Introduction Idioms and Phrases Course 07: Master English Speaking 3 Introduction Phrases about Alcohol Drinking Talents and Experiences Phrases for Being Rich or Poor Talking About Statistics Telling People to Wait Estimating and Guessing Making Decisions Speaking About Bad and Good Luck Speaking About Relief and Stress Speaking About Future Avoid Answering a Question Express Your Uncertainty Speaking About Sth Interesting or Boring Cheering Someone Up Speaking About Disappointment Not Believing Someone 10 Words We Use for Bad People Describing Speaking Facial Expressions Ways to Describe Offending Bad Travel Experience Giving People Compliments Course 08: Essay Writing in English Introduction The Narrative Essay The Narrative Essay / part 2 Introduction to the Essay 'Shooting an Elephant' A reading of 'Shooting an Elephant' Discussion on 'Shooting an Elephant' Introduction to 2nd Essay - 'Most Important Day' A reading - 'Most Important Day' Discussion - 'Most Important Day' Prompt for your own Narrative Essay Course 09: Lesson Planning for Teaching An Introduction to Planning and Teaching Planning and Preparation in Teaching Curriculum Structure and Format Methodology Objectives and Learning Aims Assessment and Evaluation Course 10: Leadership in Teaching Module 01: An introduction to Leadership in Teaching Module 02: Teacher Leadership Module 03: The Skills of Teacher Leadership Module 04: What Teacher Leaders Need to Know Module 05: Stressors and Stress Management in Schools Module 06: Mentoring as part of effective leadership Module 07: Effects of Good Mentoring on Quality of Teaching Module 08: Main Areas of Activity in Teacher leadership Module 09: Mental Health in the Workplace Module 10: Understanding Mental Health in Children Module 11: Understanding SEN in children Module 12: Confidentiality and legislation Course 11: Remote Teaching Online Introduction to Remote Teaching Remote Teaching Strategies Remote Teaching Tools Remote Teaching Methods Instructional Strategies & Final Tips CPD 115 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Teaching English bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Teaching English is fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones, so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Education and Pedagogy will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this coursewill help you keep ahead of the pack. The Education and Pedagogy incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and practical knowledge, reaching out to the level of expertise required for your position. Further, this course will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Education and Pedagogy, you can equip yourself with the essentials to keep you afloat into the competition. Along with this course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Education and Pedagogy? Course 1: School Administrator Training Course 2: Leadership in Teaching Course 3: Lesson Planning for Teaching Course 4: Remote Teaching Online Course 5: Phonics Teaching Diploma Level 3 Course 6: Child Psychology Course 7: Home Education Course 8: Speech Therapy Level 3 Course 9: SENCO (Special Educational Needs Coordination) Training Online Course 10: Play Therapy So, enrol now to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills Gain valuable and in-demand skills without leaving your home. How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Course Curriculum: Course 1: Education and Pedagogy Module 1: Introduction to Pedagogy Module 2: Pedagogy in Education Module 3: Pedagogy in Teaching the Teachers Module 4: Smart Pedagogy Module 5: Teaching Methods Module 6: Effective Teaching Strategies Module 7: Assessment and Teaching Module 8: Educational Technology and Blended Learning Course 2: School Administrator Training Module 01: Introduction to School Administration Module 02: Types of Schools In The UK Module 03: Workplace Development Module 04: Creating and Maintaining a School Culture Module 05: Educational Administration and Management Module 06: Safeguarding Students Module 07: Child Development Module 08: Serious Behavioural Issues and Problems of Students Module 09: Managing School Premises Module 10: Safety and Maintenance As an Administrator Module 11: Self-Management and Dealing with Stress Course 3: Leadership in Teaching Module 01: An introduction to Leadership in Teaching Module 02: Teacher Leadership Module 03: The Skills of Teacher Leadership Module 04: What Teacher Leaders Need to Know Module 05: Stressors and Stress Management in Schools Module 06: Mentoring as part of effective leadership Module 07: Effects of Good Mentoring on Quality of Teaching Module 08: Main Areas of Activity in Teacher leadership Module 09: Mental Health in the Workplace Module 10: Understanding Mental Health in Children Module 11: Understanding SEN in children Module 12: Confidentiality and legislation Course 4: Lesson Planning for Teaching Module 01: An Introduction to Planning and Teaching Module 02: Planning and Preparation in Teaching Module 03: Curriculum Module 04: Structure and Format Module 05: Methodology Module 06: Objectives and Learning Aims Module 07: Assessment and Evaluation Course 5: Remote Teaching Online Module 1: Introduction to Remote Teaching Module 2: Remote Teaching Strategies Module 3: Remote Teaching Tools Module 4: Remote Teaching Methods Module 5: Instructional Strategies & Final Tips Course 6: Phonics Teaching Diploma Level 3 Module 01: Introduction Module 02: Role of Early Phonics Teaching Module 03: Career as Phonics Teacher Module 04: Teaching Phonics Module 05: Jolly Phonics Module 06: Involving Parents and Carers Module 07: Speaking and Phonological Awareness Module 08: Systematic Assessment and Record Keeping Module 09: Meeting Individual Needs Module 10: Cognitive Approaches in Dyslexia Module 11: Phonics for Deaf Children Module 12: Teaching Higher Level of Phonics Course 7: Child Psychology Module 01: Introduction to Child Psychology Module 02: Attachment and Relationship Building in Childhood Module 03: Impacts of Separation and Loss on Attachment Module 04: Factors That Influence Development Module 05: Cognitive Development Module 06: Social and Emotional Development Module 07: Personality and Intellectual Development of Children Module 08: Stages of Language Development Module 09: Understanding Moral Development Module 10: Play, Imagination, and Creativity Module 11: Problems of Infancy Module 12: Problems of Childhood Module 13: Problems of Adolescence Course 8: Home Education Module 01: Introduction Module 02: Formal Requirements for Home-Schooling Module 03: Advantages and Disadvantages of Home Education Module 04: Methods of Homeschooling (Part -A) Module 05: Methods of Homeschooling (Part -B) Module 06: Methods of Homeschooling (Part -C) Module 07: Assessment Module 08: Challenges of Home Education Module 09: Advices for Prospective Homeschooler's Parents Course 9: Speech Therapy Level 3 Module 01: An Overview of Speech Therapy Module 02: The Science of Speech Module 03: The Anatomy of Speech Module 04: Characteristic of Speech: Linguistic Discipline Module 05: Literacy and Language Development Module 06: Child Speech & Language Disorders Module 07: Adult Speech & Language Disorders Module 08: How to Help a Child with SL Difficulties Course 10: SENCO (Special Educational Needs Coordination) Training Online Module 01: Introduction to SEN Co-ordination Module 02: The SENCO Role in Policy and Practice Module 03: Roles and Responsibilities within whole School SEN Co-ordination Module 04: Supporting Teaching and Learning Module 05: The SENCO and the Senior Leadership Team Module 06: Supporting Colleagues and working with Professionals and Organisations beyond the School Module 07: Developing Relationship with Pupils and Parents Module 08: SENCO's Role in Leading and Managing SEND Administration Module 09: Challenges and Opportunities Module 10: Developing Inclusive Practice and the Future SENCO Role Recommended Readings Course 11: Play Therapy Module 01: What is Play Therapy Module 02: Advantages and Outcomes of Play Therapy Module 03: Models and Approaches of Play Therapy Module 04: The Play Settings: Therapist, Abused Child and Materials Module 05: Typical Issues in Play Therapy Module 06: Play Therapy for Sexually and Emotionally Abused Children Module 07: Play Therapy for Children Who are Homeless Module 08: Play Interventions for Disaster Mental Health Module 09: Case Studies and Recent Trends in Play Therapy CPD 110 CPD hours / points Accredited by CPD Quality Standards Requirements There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various CPD certificate will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

In today's fast-paced world, the significance of a Life Coaching Course cannot be overstated. With mounting stressors and evolving challenges, individuals seek guidance to navigate personal and professional hurdles effectively. This Life Coaching Advanced Diploma equips learners with invaluable skills in empathetic listening, goal setting, and behavior modification, essential for fostering personal development and well-being. As mental health awareness rises, the demand for qualified life coaching is surging. The UK, in particular, witnesses a growing need for such professionals, with an array of job opportunities spanning private practice, corporate coaching, and educational institutions. These roles offer a promising average annual salary of around £40,000, providing not just financial stability but also a sense of fulfillment in aiding others' growth and transformation. Moreover, the life coaching sector shows no signs of decline, as societal pressures and the pursuit of holistic wellness continue to drive the demand for life coaching services. As individuals increasingly recognize the value of proactive self-improvement, the relevance of life coaching remains steadfast. Furthermore, advancements in technology facilitate remote coaching, expanding the reach of practitioners beyond geographical limitations. Key Features This Life Coaching Advanced Diploma Course Includes: This Life Coaching Advanced Diploma Course CPD QS Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Life Coaching Advanced Diploma Course: Module 01: Life Coaching: Purpose and Essential Principles Module 02: Cultivate Self-Awareness Module 03: Formulating Core Beliefs and Navigating Fears Module 04: Varieties of Life Coaching and Essential Traits of a Life Coach Module 05: Grasping Emotional Intelligence Module 06: Communication Techniques and Non-Verbal Cues Module 07: Frameworks for Client Interaction and Goal Establishment Module 08: Fundamental Principles for Business Advancement and Expansion Module 09: Upholding Ethical Standards: Safeguarding Yourself and Your Clients Learning Outcomes After completing this Life Coaching Advanced Diploma Course, you will be able to: Purpose and Principles: Understand life coaching fundamentals for effective client support and guidance. Self-Awareness Mastery: Develop self-awareness skills crucial for personal growth and client connection. Core Beliefs Formulation: Create and articulate core beliefs, overcoming obstacles and addressing client fears. Life Coaching Traits: Identify and embody essential traits required for successful life coaching practice. Emotional Intelligence Mastery: Grasp emotional intelligence concepts, enhancing client relationships and communication strategies. Ethical Standards Adherence: Uphold ethical standards in coaching, ensuring client safety and professional integrity. Certification After completing this Life Coaching Advanced Diploma course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Life Coaching course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Life Coaching. Moreover, this course is ideal for: Individuals aspiring to become certified Life Coaching expert Professionals seeking to enhance interpersonal and communication skills Managers or leaders interested in guiding and motivating team members Therapists or counsellors aiming to expand their skill set on Life Coaching Entrepreneurs looking to incorporate Life Coaching principles in business interactions Requirements There are no requirements needed to enrol into this Life Coaching course. We welcome individuals from all backgrounds and levels of experience to enrol into this Life Coaching course. Career path After finishing this Life Coaching course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Life Coaching are: Life Coach - £25K to 60K/year. Career Coach - £30K to 50K/year. Executive Coach - £40K to 80K/year. Wellness Coach - £20K to 45K/year. Relationship Coach - £25K to 55K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's fast-paced world, the significance of a Life Coaching Course cannot be overstated. With mounting stressors and evolving challenges, individuals seek guidance to navigate personal and professional hurdles effectively. This Life Coaching Advanced Diploma equips learners with invaluable skills in empathetic listening, goal setting, and behavior modification, essential for fostering personal development and well-being. As mental health awareness rises, the demand for qualified life coaching is surging. The UK, in particular, witnesses a growing need for such professionals, with an array of job opportunities spanning private practice, corporate coaching, and educational institutions. These roles offer a promising average annual salary of around £40,000, providing not just financial stability but also a sense of fulfillment in aiding others' growth and transformation. Moreover, the life coaching sector shows no signs of decline, as societal pressures and the pursuit of holistic wellness continue to drive the demand for life coaching services. As individuals increasingly recognize the value of proactive self-improvement, the relevance of life coaching remains steadfast. Furthermore, advancements in technology facilitate remote coaching, expanding the reach of practitioners beyond geographical limitations. Key Features This Life Coaching Advanced Diploma Course Includes: This Life Coaching Advanced Diploma Course CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum Life Coaching Advanced Diploma Course: Module 01: Life Coaching: Purpose and Essential Principles Module 02: Cultivate Self-Awareness Module 03: Formulating Core Beliefs and Navigating Fears Module 04: Varieties of Life Coaching and Essential Traits of a Life Coach Module 05: Grasping Emotional Intelligence Module 06: Communication Techniques and Non-Verbal Cues Module 07: Frameworks for Client Interaction and Goal Establishment Module 08: Fundamental Principles for Business Advancement and Expansion Module 09: Upholding Ethical Standards: Safeguarding Yourself and Your Clients Learning Outcomes After completing this Life Coaching Advanced Diploma Course, you will be able to: Purpose and Principles: Understand life coaching fundamentals for effective client support and guidance. Self-Awareness Mastery: Develop self-awareness skills crucial for personal growth and client connection. Core Beliefs Formulation: Create and articulate core beliefs, overcoming obstacles and addressing client fears. Life Coaching Traits: Identify and embody essential traits required for successful life coaching practice. Emotional Intelligence Mastery: Grasp emotional intelligence concepts, enhancing client relationships and communication strategies. Ethical Standards Adherence: Uphold ethical standards in coaching, ensuring client safety and professional integrity. Certification After completing this Life Coaching Advanced Diploma course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by The CPD Quality Standards (CPD QS) Who is this course for? This Life Coaching course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Life Coaching. Moreover, this course is ideal for: Individuals aspiring to become certified Life Coaching expert Professionals seeking to enhance interpersonal and communication skills Managers or leaders interested in guiding and motivating team members Therapists or counsellors aiming to expand their skill set on Life Coaching Entrepreneurs looking to incorporate Life Coaching principles in business interactions Requirements There are no requirements needed to enrol into this Life Coaching course. We welcome individuals from all backgrounds and levels of experience to enrol into this Life Coaching course. Career path After finishing this Life Coaching course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Life Coaching are: Life Coach - £25K to 60K/year. Career Coach - £30K to 50K/year. Executive Coach - £40K to 80K/year. Wellness Coach - £20K to 45K/year. Relationship Coach - £25K to 55K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course Online Maintaining a healthy and safe workforce is an important responsibility for employers and ensuring that all workers know their obligations for being physically fit for work is an essential part of that process. When it comes to the risk of drugs and alcohol in the workplace, our Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course offers your staff the knowledge of all people's principles and obligations at the workplace. The Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course takes the learner through the safety responsibilities, testing requirements and processes for drugs and alcohol in the workplace, as well as the implications of any positive tests. By the end of this Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course, learners will understand the effects of drugs and alcohol on work fitness and how they can contribute to a safe workplace. Learning Outcomes of Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course After completing this Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course, the learner will be able to: Understand the basic concepts of substance misuse. Demonstrate a thorough understanding of the different types of illegal drugs. Understand the legal, health, and social implications of drug and alcohol abuse. Understand how organizations and individuals are expected to handle substance misuse issues. Demonstrate an understanding of the statistics on drug and alcohol abuse in the UK. Describe the various types of drug treatment services available in the UK. Plan a drug intervention and understand when someone requires assistance. Special Offers of this Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course This Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course includes a FREE PDF Certificate. Lifetime access to this Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course Instant access to this Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course Get FREE Tutor Support from Monday to Friday in this Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course Drug and Alcohol: Drug and Alcohol Awareness Course Bundle Course Course 01: Drug and Alcohol Awareness Training Course 02: Suicide Awareness Training Course 03: Level 5 Mental Health Care - MCA and DOLS Other Benefits of this Drug and Alcohol: Drug and Alcohol Awareness Course Bundle Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Drug and Alcohol, Mental Health & Suicide Awareness course] Drug and Alcohol: Drug and Alcohol Awareness Course Online Course Curriculum of Drug and Alcohol Module 01: Introduction Module 02: Historical Overview Module 03: Nature of Addiction Module 04: Policy Initiatives and Strategy in Alcohol and Drug Use Module 05: Understanding Alcohol Abuse Module 06: Drug Addiction & Abuse Course Curriculum of Suicide Awareness Module 01: Understanding Suicide Understand the context of suicide in the UK and the importance of suicide awareness. Understand different stressful situations an individual may face in their lives that may increase their suicidal thoughts. Understand stress vulnerability and how an individual's ability to cope influences their response to stressful situations and the likelihood of them having suicidal thoughts. Understand the impact stressful situations may have on an individual's mental health, the use of helpful coping strategies and how the stressors (and unhelpful coping strategies) may lead to suicidal thoughts. Understand the importance of a conversation taking place with an individual at risk of suicide. The learner will be able to identify solutions focused responses. The learner will know how to sign-post the individual to appropriate support and professional services. Course Curriculum of Level 5 Mental Health Care - MCA and DOLS Module 01: An Overview of Mental Capacity Act Module 02: Assessing Mental Capacity Module 03: How to make Best Interest Decision Module 04: Mental Capacity Advocates and Forward Planning Module 05: Treatment Protocols for People Who Lack Capacity Module 06: Confidentiality and Record Keeping Module 07: Public Bodies and Services Created by MCA Act 2005 Module 08: Interface with Legislation, Policy and Procedures Module 09: Deprivation of Liberty Safeguards Module 10: Lawful Deprivation Module 11: Legal Background to DOLS Module 12: The Mental Capacity Act (2005) and Deprivation of Liberty Safeguards During a Pandemic Module 13: Liberty Protection Safeguards (LPS) Assessment Method of Drug and Alcohol: Drug and Alcohol Awareness Course After completing each module of the Drug and Alcohol: Drug and Alcohol Awareness Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Drug and Alcohol: Drug and Alcohol Awareness Course After completing the MCQ/Assignment assessment for this Drug and Alcohol: Drug and Alcohol Awareness Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. Who is this course for? Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course Online This Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course is designed for those working in high-risk industries like hospitality and construction and anyone who manages or works with vulnerable people like adolescents. Special Note: Our Course is not a regulated Drug and Alcohol: Drug and Alcohol Awareness Course. If You want to get qualified, you can consider following options: EDI Drugs Awareness NVQ Level 3 Mental Health Level 2 Certificate in Mental Health Awareness (RQF) Level 3 Certificate in Understanding Mental Health (RQF) NCFE CACHE Level 2 Certificate in Understanding Mental Health First Aid and Mental Health Advocacy in the Workplace CMI Level 7 Award in Strategic Approaches to Mental Health and Wellbeing Requirements Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course Online Students who intend to enrol in this Drug and Alcohol Awareness: Drug and Alcohol Awareness course must meet the following requirements: Drug and Alcohol Awareness: Good command of the English language. Drug and Alcohol Awareness: Must be vivacious and self-driven Drug and Alcohol Awareness: Basic computer knowledge. Drug and Alcohol Awareness: A minimum of 16 years of age is required Career path Drug and Alcohol: Drug and Alcohol with Mental Health & Suicide Awareness Course Online This Drug and Alcohol Awareness: Drug and Alcohol Awareness course opens a new door for you to enter the relevant job market. It also gives you the opportunity to gain in-depth knowledge along with the necessary skills to grow in no time. Certificates Certificate of completion Digital certificate - Included

Highlights of the Course Course Type: Online Learning Duration: 3 Hours 41 Minutes Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about stress management Understand the core competencies and principles of stress management Explore the various areas of stress management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert counsellor Stress and Anxiety Management Diploma Course Master the skills you need to propel your career forward in stress management. This course will equip you with the essential knowledge and skillset that will make you a confident counsellor and take your career to the next level. This comprehensive anxiety management course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this anxiety management course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective stress management practice and equip you with the essential skills, confidence and competence to assist you in the stress management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in stress management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for counsellor or for people who are aspiring to specialize in stress management. Enroll in this anxiety management course today and take the next step towards your personal and professional goals. Earn industry-recognized credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive anxiety management course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this stress management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This anxiety management course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This anxiety management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This anxiety management course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Psychology of Stress What is `Stress`? 00:08:00 How does 'stress' affect us? 00:09:00 Why do we experience 'stress' differently? 00:10:00 'Good stress' (Eustress) Vs 'Bad stress' (Distress) 00:09:00 'Stress' and 'Burnout' 00:09:00 Individual experiences of 'stress' Coping with stress as an individual 00:09:00 Low ability (inability) to cope with stressors 00:07:00 What do people use to cope with stress? 00:10:00 'Addictions' and Coping with 'Stress' 00:09:00 Stress Management 'Breathing' in Stress Management 00:08:00 Stress-Reducing Techniques 00:09:00 Medication Treatments (Pharmacology) - Part 1 00:06:00 Medication Treatments (Pharmacology) - Part 2 00:03:00 Nutrition and 'Stress' - Part 1 00:04:00 Nutrition and 'Stress' - Part 2 00:05:00 Psychology of 'Anxiety' What do we call 'anxiety'? 00:05:00 What is the difference between 'stress' and 'anxiety'? 00:06:00 When does 'anxiety' become an 'anxiety disorder'? 00:04:00 Anxiety Disorders Generalised Anxiety Disorder (GAD) 00:07:00 Social Anxiety Disorder (Social Phobia) 00:08:00 Panic Disorder 00:06:00 'Addictions' and Anxiety Disorders 00:10:00 Coping with Anxiety Psychotherapy for Anxiety Disorders 00:08:00 Cognitive Behavioural Therapy (CBT) for Anxiety Disorders 00:09:00 Mindfulness & Mindfulness Based Therapy (MBT) 00:11:00 Medial Treatments (Pharmacology) 00:04:00 Anxiety-Reducing Techniques 00:10:00 Final Words Good Bye and Thank You! 00:01:00 Assessment Assessment - Stress and Anxiety Management Diploma 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Stress is part of life. Now managing it can be, too. Mindful Stress Management is a self-paced course designed to help you handle everyday stress in a healthier, more sustainable way. Developed by NASM wellness experts, this course provides simple, science-backed tools you can put to use immediately – including guided audio sessions, gentle movement flows, printable worksheets, and everyday techniques that fit into your real routine. Whether you need quick relief or you're ready to build long-term habits, this course gives you the support to respond instead of react. So you can start feeling more like yourself again. One moment at a time.

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want Stress and anxiety are two of the most common problems that millions of people encounter today. If you are one of those who suffer to effectively manage stress and anxiety throughout different aspects of your day, this course is ideal for you. This course at a glance Eligible to apply for the insurance Accredited by International Practitioners of Holistic Medicine (IPHM) Accredited by CPD UK Endorsed by Quality Licence Scheme Understand the difference between good and bad stress Learn what is stress and how it impacts individuals Know why people experience stress differently Discover the relationship between stress and burnout Understand the methods to cope with stress as an individual Know how addictions contribute to stress Understand why people are unable to cope with stress Get to know different stress management techniques such as breathing, stress-reducing techniques, or medication Know the types of anxiety disorders are such as generalised anxiety disorder, panic disorder or addictions Why Stress and Anxiety Management Course right for you? In times of pandemic or other distress, one may face mental illness and anxiety and may exhibit unusual behaviours. This extensive course will help you understand individual experiences of stress, anxiety disorders and the techniques and treatments to cope with stress. This comprehensive stress and anxiety management course covers the psychology of stress and anxiety in-depth, as well as how to recognise and detect the stress and anxiety that your body is experiencing. You will study how a good diet and exercise play a pivotal role in reducing stress. This comprehensive course will also help you discover the difference between stress and anxiety. You'll also learn the prevalent forms of therapy and procedures that are currently thought to be the most effective in therapeutic practice, including how to swiftly reduce the state of 'panic' or 'anxiety' using various breathing techniques. Upon successful completion of this stress and anxiety management course, you will gain adequate knowledge of anxiety and stress management methods to deal with people suffering from any kind of mental illness. Stress and Anxiety Management Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance.   CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Psychology of Stress What is `Stress` How Does 'stress' Affect Us Why Do We Experience 'Stress' Differently 'Good Stress' (Eustress) Vs 'Bad Stress' (Distress) 'Stress' and 'Burnout' Individual Experiences of 'Stress' Coping With Stress as an Individual Low Ability (Inability) to Cope With Stressors What Do People Use to Cope With Stress 'Addictions' and Coping with 'Stress' Stress Management 'Breathing' in Stress Management Stress-Reducing Techniques Medication Treatments (Pharmacology) - Part 1 Medication Treatments (Pharmacology) - Part 2 Nutrition and 'Stress' - Part 1 Nutrition and 'Stress' - Part 2 Psychology of 'Anxiety' What Do We Call 'Anxiety' What is the Difference Between 'Stress' and 'Anxiety' When Does 'Anxiety' Become an 'Anxiety Disorder' Anxiety Disorders Generalised Anxiety Disorder (GAD) Social Anxiety Disorder (Social Phobia) Panic Disorder 'Addictions' and Anxiety Disorders Coping with Anxiety Psychotherapy for Anxiety Disorders Cognitive Behavioural Therapy (CBT) for Anxiety Disorders Mindfulness & Mindfulness Based Therapy (MBT) Medial Treatments (Pharmacology) Anxiety-Reducing Techniques Final Words Good Bye and Thank You! Who should take this course? This stress and anxiety management course is primarily aimed at: Psychologist Counsellor Therapist Cardiologist Academic Advisor Students of psychology Anyone who works in a therapeutic setting Employer or employee looking to implement stress management in workplaces This course is, however, not restricted to a particular profession or field of endeavour. It may also benefit a larger range of people interested in learning more about anxiety and stress management in order to effectively manage their own stress and anxiety as well as help others around them cope with stress and anxiety. Entry Requirements There are no academic entry requirements for this stress and anxiety management course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This stress and anxiety management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Overview of Stress & Anxiety Management: Psychology In a world where stress seems to lurk around every corner, mastering the art of stress management has become essential for survival. The UK's mental health landscape paints a vivid picture: according to the Mental Health Foundation, 74% of adults have felt so stressed they've been overwhelmed or unable to cope.This "Stress & Anxiety Management" course is your lifeline in turbulent times. Dive deep into the psychology of stress, unravelling its mysteries and learning to harness its power for good. Discover the subtle differences between stress and anxiety, and arm yourself with a toolkit of coping strategies. From breathing techniques to cognitive behavioural therapy, you'll explore a range of stress management approaches that can transform your life. The Stress Management course doesn't just stop at personal growth; it opens doors to a burgeoning industry. With mental health awareness on the rise, the demand for stress management experts is skyrocketing. Whether you're looking to enhance your own well-being or carve out a career in helping others, this course is your first step towards mastering the art of calm in a chaotic world. In this Stress & Anxiety Management course, you will: Sharpen your skills to help you advance your career. Acquire a comprehensive understanding of various related topics and tips from industry experts. Learn in-demand knowledge and skills in high demand among UK employers, which will help to kickstart your career. Enrolling in the Stress & Anxiety Management: Psychology course can assist you in getting into your desired career faster than you ever imagined. So without further ado, start now! Get a Quick Look at The Course Content: This Stress & Anxiety Management: Psychology Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Stress & Anxiety Management: Psychology. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Stress & Anxiety Management: Psychology course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Stress & Anxiety Management: Psychology is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Stress & Anxiety Management: Psychology course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Stress & Anxiety Management: Psychology Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Psychology of Stress What is 'Stress'? 00:09:00 How does 'stress' affect us? 00:09:00 Why do we experience 'stress' differently? 00:10:00 'Good stress' (Eustress) Vs 'Bad stress' (Distress) 00:09:00 'Stress' and 'Burnout' 00:09:00 Individual experiences of 'stress' Coping with stress as an individual 00:09:00 Low ability (inability) to cope with stressors 00:07:00 What do people use to cope with stress? 00:10:00 'Addictions' and Coping with 'Stress' 00:09:00 Stress Management 'Breathing' in Stress Management 00:08:00 Stress-Reducing Techniques 00:10:00 Medication Treatments (Pharmacology) - Part 1 00:06:00 Medication Treatments (Pharmacology) - Part 2 00:04:00 Nutrition and 'Stress' - Part 1 00:04:00 Nutrition and 'Stress' - Part 2 00:06:00 Psychology of 'Anxiety' What do we call 'anxiety'? 00:06:00 What is the difference between 'stress' and 'anxiety'? 00:07:00 When does 'anxiety' become an 'anxiety disorder'? 00:05:00 Anxiety Disorders Generalised Anxiety Disorder (GAD) 00:08:00 Social Anxiety Disorder (Social Phobia) 00:08:00 Panic Disorder 00:07:00 'Addictions' and Anxiety Disorders 00:10:00 Coping with Anxiety Psychotherapy for Anxiety Disorders 00:08:00 Cognitive Behavioural Therapy (CBT) for Anxiety Disorders 00:09:00 Mindfulness & Mindfulness Based Therapy (MBT) 00:11:00 Medial Treatments (Pharmacology) 00:05:00 Anxiety-Reducing Techniques 00:10:00 Final Words Good Bye and Thank You! 00:02:00 Resources Resources - Psychology of Anxiety & Stress 00:00:00

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course. The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand. At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 00:05:00 Module Three - Getting Organized (II) 00:05:00 Module Four - Managing Time 00:05:00 Module Five - Getting It All Done On Time 00:05:00 Module Six - Special Tasks 00:05:00 Module Seven - Verbal Communication Skills 00:05:00 Module Eight - Non-Verbal Communication Skills 00:05:00 Module Nine - Empowering Yourself 00:05:00 Module Ten - The Team of Two 00:05:00 Module Eleven - Taking Care of Yourself 00:05:00 Module Twelve - Wrapping Up 00:05:00 Administrative Management Module One - Getting Started 00:05:00 Module Two - Why Your Office Needs Administrative Procedures 00:05:00 Module Three - Gathering the Right Tools 00:05:00 Module Four - Identifying Procedures to Include 00:05:00 Module Five - Top Five Procedures to Record 00:05:00 Module Six - What to Include in Your Binder (I) 00:05:00 Module Seven - What to Include in Your Binder (II) 00:05:00 Module Eight - Organizing Your Binder 00:05:00 Module Nine - What Not to Include in the Procedure Guide 00:05:00 Module Ten - Share Office Procedure Guide 00:05:00 Module Eleven - Successfully Executing the Guide 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Module One - Getting Started 00:05:00 Module Two - Remove the Clutter 00:05:00 Module Three - Prioritize 00:05:00 Module Four - Scheduling Your Time 00:05:00 Module Five - To Do Lists 00:05:00 Module Six - Paper and Paperless Storage 00:05:00 Module Seven - Organization in Your Work Area 00:05:00 Module Eight - Tools to Fight Procrastination 00:05:00 Module Nine - Organizing Your Inbox 00:05:00 Module Ten - Avoid the Causes of Disorganization 00:05:00 Module Eleven - Discipline is the Key to Stay Organized 00:05:00 Module Twelve - Wrapping Up 00:05:00 Organisational Skills Course for Administrator- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:05:00 Module Two - The Right Attitude Starts with You 00:05:00 Module Three - Stress Management (Internal Stressors) 00:05:00 Module Four - Stress Management (External Stressors) 00:05:00 Module Five - Transactional Analysis 00:05:00 Module Six - Why are Some Customers Difficult 00:05:00 Module Seven - Dealing with the Customer Over the Phone 00:05:00 Module Eight - Dealing with the Customer In Person 00:05:00 Module Nine - Sensitivity in Dealing with Customers 00:05:00 Module Ten - Scenarios of Dealing with a Difficult Customer 00:05:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 00:05:00 Module Twelve - Wrapping Up 00:05:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Diploma 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Diploma 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00