Name: Office Admin and Customer Service Diploma
Price: 11.99 GBP
Availability: InStock

Description

Office admin, the heart of an organization, plays a vital role in office administration. A good administrative skill enhances individual as well as organizational growth. Learn every single important aspect to kick-start your career in this field through our Office Admin and Customer Service Diploma course.

The precise contents of the course teach you how to deal with administrative functions, different letter writing, documentation, reporting, recordkeeping, documentation. The course also teaches you how to manage customer, speak with them in a sound bite, and serve them with their demand.

At the end of the course, you will become an efficient admin knowing all the lurid aspects of administrative procedures.

Who is the course for?

Professionals, employees or businessmen who want to improve the administration and customer service department of their company.

People who want to know how administrative management and customer service work.

Entry Requirement:

This course is available to all learners, of all academic backgrounds.

Learners should be aged 16 or over to undertake the qualification.

Good understanding of English language, numeracy and ICT are required to attend this course.

CPD Certificate from Course Gate

At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22.

Career path

This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry.

Course Curriculum

Admin Support
	Module One - Getting Started	00:30:00
	Module Two - Getting Organized (I)	00:05:00
	Module Three - Getting Organized (II)	00:05:00
	Module Four - Managing Time	00:05:00
	Module Five - Getting It All Done On Time	00:05:00
	Module Six - Special Tasks	00:05:00
	Module Seven - Verbal Communication Skills	00:05:00
	Module Eight - Non-Verbal Communication Skills	00:05:00
	Module Nine - Empowering Yourself	00:05:00
	Module Ten - The Team of Two	00:05:00
	Module Eleven - Taking Care of Yourself	00:05:00
	Module Twelve - Wrapping Up	00:05:00
Administrative Management
	Module One - Getting Started	00:05:00
	Module Two - Why Your Office Needs Administrative Procedures	00:05:00
	Module Three - Gathering the Right Tools	00:05:00
	Module Four - Identifying Procedures to Include	00:05:00
	Module Five - Top Five Procedures to Record	00:05:00
	Module Six - What to Include in Your Binder (I)	00:05:00
	Module Seven - What to Include in Your Binder (II)	00:05:00
	Module Eight - Organizing Your Binder	00:05:00
	Module Nine - What Not to Include in the Procedure Guide	00:05:00
	Module Ten - Share Office Procedure Guide	00:05:00
	Module Eleven - Successfully Executing the Guide	00:05:00
	Module Twelve - Wrapping Up	00:05:00
Organisational Skills
	Module One - Getting Started	00:05:00
	Module Two - Remove the Clutter	00:05:00
	Module Three - Prioritize	00:05:00
	Module Four - Scheduling Your Time	00:05:00
	Module Five - To Do Lists	00:05:00
	Module Six - Paper and Paperless Storage	00:05:00
	Module Seven - Organization in Your Work Area	00:05:00
	Module Eight - Tools to Fight Procrastination	00:05:00
	Module Nine - Organizing Your Inbox	00:05:00
	Module Ten - Avoid the Causes of Disorganization	00:05:00
	Module Eleven - Discipline is the Key to Stay Organized	00:05:00
	Module Twelve - Wrapping Up	00:05:00
	Organisational Skills Course for Administrator- Activities	00:00:00
Customer Relations and Dealings
	Module One - Getting Started	00:05:00
	Module Two - The Right Attitude Starts with You	00:05:00
	Module Three - Stress Management (Internal Stressors)	00:05:00
	Module Four - Stress Management (External Stressors)	00:05:00
	Module Five - Transactional Analysis	00:05:00
	Module Six - Why are Some Customers Difficult	00:05:00
	Module Seven - Dealing with the Customer Over the Phone	00:05:00
	Module Eight - Dealing with the Customer In Person	00:05:00
	Module Nine - Sensitivity in Dealing with Customers	00:05:00
	Module Ten - Scenarios of Dealing with a Difficult Customer	00:05:00
	Module Eleven - Following up With a Customer Once You Have Addressed Their Issue	00:05:00
	Module Twelve - Wrapping Up	00:05:00
Customer Service: Telephone Etiquette
	Module One - Getting Started	00:30:00
	Module Two - Aspects of Phone Etiquette	01:00:00
	Module Three - Using Proper Phone Language	01:00:00
	Module Four - Eliminate Phone Distractions	01:00:00
	Module Five - Inbound Calls	01:00:00
	Module Six - Outbound Calls	01:00:00
	Module Seven - Handling Rude or Angry Callers	01:00:00
	Module Eight - Handling Interoffice Calls	01:00:00
	Module Nine - Handling Voicemail Messages	01:00:00
	Module Ten - Methods of Training Employees	01:00:00
	Module Eleven - Correcting Poor Telephone Etiquette	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Customer Relationship Management
	Customer Relationship Management	00:10:00
	What CRM Is and Who It Serves	00:15:00
	Checklist for Success	00:15:00
	Requirement Driven Product Selection	00:15:00
	Considerations in Tool Selection	00:15:00
	Strategies for Customer Retention	00:15:00
	Building the Future	00:15:00
	Homegrown vs. Application Service Provider	00:15:00
	Evaluating and Reviewing Your Program	00:15:00
	The Development Team	00:15:00
Microsoft Office Word
	Module One - Getting Started	00:30:00
	Module Two - Opening	01:00:00
	Module Three - Working with the Interface	01:00:00
	Module Four - Your First Document	01:00:00
	Module Five - Basic Editing Tasks	01:00:00
	Module Six - Basic Formatting Tasks	01:00:00
	Module Seven - Formatting Paragraphs	01:00:00
	Module Eight - Advanced Formatting Tasks	01:00:00
	Module Nine - Working with Styles	01:00:00
	Module Ten - Formatting the Page	01:00:00
	Module Eleven - Sharing Your Document	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Microsoft Office Powerpoint
	Module One - Getting Started	00:30:00
	Module Two - Opening PowerPoint	01:00:00
	Module Three - Working with the Interface	01:00:00
	Module Four - Your First Presentation	01:00:00
	Module Five - Working with Text	01:00:00
	Module Six - Formatting Text and Paragraphs	01:00:00
	Module Seven - Adding Pictures	01:00:00
	Module Eight - Advanced Formatting Tasks	01:00:00
	Module Nine - Working with Transitions and Animations	01:00:00
	Module Ten - Setting Up Your Slide Show	01:00:00
	Module Eleven - Showtime!	01:00:00
	Module Twelve - Wrapping Up	00:30:00
Microsoft Office Excel
	Module One - Getting Started	00:30:00
	Module Two - Opening Excel	01:00:00
	Module Three - Working with the Interface	01:00:00
	Module Four - Your First Worksheet	01:00:00
	Module Five - Viewing Excel Data	01:00:00
	Module Six - Building Formulas	01:00:00
	Module Seven - Using Excel Functions	01:00:00
	Module Eight - Using Quick Analysis	01:00:00
	Module Nine - Formatting Your Data	01:00:00
	Module Ten - Using Styles, Themes, and Effects	01:00:00
	Module Eleven - Printing and Sharing Your Workbook	01:00:00
	Module Twelve - Wrapping Up	01:00:00
Mock Exam
	Mock Exam- Office Admin and Customer Service Diploma	00:30:00
Final Exam
	Final Exam- Office Admin and Customer Service Diploma	00:30:00
Certificate and Transcript
	Order Your Certificates or Transcripts	00:00:00

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Office Admin and Customer Service Diploma

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