3186 Wrap courses

Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course. Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy. Who is the course for? Individuals who have any interaction with customers in any business. People who want to take their customer service skills to the next level. Students. Job seekers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals: Administrative Receptionist. Assistant Office Manager. Call Center Customer Service Representative. Call Center Representative. Call Center Supervisor. Customer Care Representative. Customer Service Administrative Assistant. Customer Service Agent. Customer Service Analyst. Customer Service Assistant. Customer Service Associate. Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Certificate in Customer Service 00:30:00 Final Exam Final Exam- Certificate in Customer Service 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The inclusion of children with Down syndrome - expectations of behaviour By considering the learning profile of a child with Down syndrome and looking at areas of need this one day course will aim to address areas where difficult behaviours may develop. It will look at expectations, appropriate behaviour, including self help skills and go on to outline positive strategies by focusing on wanted behaviour.

Reading, Language Intervention for children with Down syndrome The RLI programme detailed in a teacher’s handbook and DVD developed and produced by Down Syndrome Education International, provides a systematic structured approach via daily activities that can be finely adapted to each child. The training days will cover the theory behind the programme, how to assess a child to find a starting point, how to monitor and record progress and how to deliver the daily intervention with examples from, and reference to, the teacher’s handbook and DVD (now a digital resource).

This course is delivered over two 2 hour sessions. The first session covers why we use signing with children with Down syndrome and the signs for manners, animals, food, family and other people, and the alphabet. The second session covers signs for the home, school day, colours, descriptions, time/days, questions and connective/link words. Followed by a discussion on how behaviour can be addressed through introducing signing.

The course introduces Down syndrome to people who have little experience of working with children with Down syndrome and covers society’s view of Down syndrome, health implications, strengths and weaknesses in the classroom and outlines ways to address the specific learning needs and manage behaviours.

Description: Microsoft PowerPoint 2010 is the most powerful and leading presentation developer created by Microsoft. Microsoft PowerPoint is the most useful software, which assists in creating professional presentations. Through this course, you will get hold of the basic information of how to use Microsoft Word. Explore the basics of how to use the basic features and functions of this software. Learn how to create a basic presentation from scratch by using PowerPoint software. Who is this course for? This course is ideal for individuals who are willing to learn the basics of Microsoft PowerPoint 2010. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint 2010 for Beginners will be very beneficial and helpful, especially to the following professionals: For employees working in any industry, at any position. Microsoft PowerPoint 2010 for Beginners Module One - Getting Started 01:00:00 Module Two - Opening and Closing PowerPoint 00:30:00 Module Three - Working with Presentations 00:30:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 00:30:00 Module Six - Formatting Text 00:30:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 00:30:00 Module Nine - Customizing Slide Elements 01:00:00 Module Ten - Setting Up Your Slide Show 00:30:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities-Microsoft PowerPoint 2010 for Beginners 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course is over one full day. In the morning we will look in detail at tackling number skills beyond 10: ¨ Rote counting in 10s, 5s, 2s, teens and counting through decades up to 100 ¨ Recognising 2 and 3 digit numbers, place value and order ¨ Counting to find how many – beyond 10 ¨ Adding up and taking away – methods to succeed ¨ Fractions, multiplication, division and using calculators

Description: InfoPath is a powerful program created for collecting data from users on a variety of platforms. In this course, you will learn the advanced skills, knowledge, and information about the advanced functions and features of Microsoft InfoPath 2007. Explore how different types of controls are used to achieve your desired effect. Appreciate plenty of programming options for extending the uses and features of InfoPath that you can learn. Who is the course for? Professionals who want to learn about the Microsoft InfoPath 2007 People who have an interest in the advanced features of Microsoft InfoPath 2007 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft InfoPath 2007 Advanced course is a useful qualification to possess and would be beneficial for any type of professions or career from any type of industry you are in such as: Administrative Assistant Executive Assistant Office Administrator Office Manager Personal Assistant Secretary Senior Manager. Microsoft InfoPath 2007 Advanced Module One - Getting Started 00:30:00 Module Two - Types of Controls 01:00:00 Module Three - Repeating and Optional Controls 01:00:00 Module Four - Actions 01:00:00 Module Five - Importing Form Designs 01:00:00 Module Six - Advanced Topics 01:00:00 Module Seven - Custom Task Panes 01:00:00 Module Eight - Understanding Code 01:00:00 Module Nine - Publishing Forms 01:00:00 Module Ten - SharePoint Integration 01:00:00 Module Eleven - Publishing Forms for Use with SharePoint 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft InfoPath 2007 Advanced 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

What can you understand marketing leadership? Are you willing to learn more about upline and leader basics? Looking forward to enhancing your knowledge about working as a leader. Want the answers to your question then enrol now and do not miss the chance. Description: A person who leads being the director of the company is known as a leader. In this course, you will learn in detail about the upline and leaders. You will also learn about all the details related to it. You will also guided about the upline and leader basic. Through this course you will understand the importance of leaders and up lines you will be explained the true meaning of being a leader. You will also learn about the common mistakes the leaders do. You will be trained to become a great leader to set an example for others. You will be taught to stay positive and generate the positive energy to others. You will be trained to Improve your communication skills as leaders and uplines need to make a good time. Who is the course for? This course is for people who are willing to learn more in details about leadership qualities. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Advanced Diploma in Network & Upline Marketing Leadership is a useful qualification to possess and would be beneficial for the following careers: Talent development manager Teaching Artist VP of marketing Senior Manager Content marketing manager. Diploma in Network & Upline Marketing Leadership Upline And Leadership Basics 00:30:00 Truly Understanding What It Means To Be A Leader 00:30:00 Lead By Example- You Must Be Succeed 00:30:00 Beef Up Your Communication Skills 00:30:00 Learn To Empower Others 00:30:00 Why It Is Crucial To Be A Great Team Leader 00:30:00 Wrapping Up 00:15:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft InfoPath 2007 is created to be used for designing, distributing, filling and submitting electronic forms containing structured data. In this course, you will learn how to operate the slide show while you deliver your presentation and how to use all the tools you need to create, manage, and fill out for Microsoft InfoPath 2007. Understand how the different control for the program control types can be used for. In this course you will learn the necessary skills, knowledge and information about the Microsoft InfoPath 2007.  Who is the course for? Professionals who want to learn about the basic features of Microsoft InfoPath 2007. People who have an interest in knowing the essentials in Microsoft InfoPath 2007. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft InfoPath 2007 Essentials course is a useful qualification to possess and would be beneficial for any type of professions or careers such as: Administrative Assistant Executive Assistant Office Administrator Office Manager Personal Assistant Secretary Senior Manager. Microsoft InfoPath 2007 Essentials Module One - Getting Started 00:30:00 Module Two - Opening and Closing InfoPath 01:00:00 Module Three - Filling Out a Form 01:00:00 Module Four - Designing a Form Framework 01:00:00 Module Five - Adding Labels 01:00:00 Module Six - Adding Controls 01:00:00 Module Seven - Formatting Controls 01:00:00 Module Eight - Working with Data Sources 01:00:00 Module Nine - Creating a View 01:00:00 Module Ten - Finishing the Form 01:00:00 Module Eleven - Distributing Your Form 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities - Microsoft InfoPath 2007 Essentials 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00