1907 Wrap courses

Duration 1 Days 6 CPD hours This course is intended for This course is ideal for any administrator with an interest in furthering the development of their Salesforce CRM administration, Sales and Service Cloud management, and process automation skills, and who ultimately wants to succeed at the Salesforce Certified Advanced Administrator exam. Overview When you complete this course, you will be able to:Configure data and application security.Describe Sales Cloud and Service Cloud applications.Implement business logic and process automation.Build advanced reports and dashboards.Apply data management best practices. This course will help hone your knowledge of of next-level techniques to administer and manage Salesforce?s CRM capabilities through guided scenarios, lecture, and discussion. Salesforce Security and Custom Objects Restricting and extending object, record, and field access Determining appropriate sharing solutions Territory Management Data relationships Automation, Change Management, and Auditing Process automation tools and best practices Change management options Sandboxes Deployment tools Auditing and monitoring Analytics and Data Management Creating reports Report types Dashboards Data quality features and policies Sales, Service, and Content Applications Products, price books, schedules and quotes Forecasting Salesforce Knowledge Entitlements Service Cloud console toolkit Content management Wrapping Test preparation Practice exam Additional course details: Nexus Humans Salesforce Certification Preparation for Advanced Administrator (CRT211) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Salesforce Certification Preparation for Advanced Administrator (CRT211) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to become more skilled at handling difficult customers. Overview Upon successful completion of this course, students will be able to deal with difficult customers in a way that increases productivity and customer service, and decreases unhappy customers. In this course, students will gain a valuable skill set to deal with difficult customers in various situations. 1 - GETTING STARTED Housekeeping Items Pre-Assignment Review Workshop Objectives The Parking Lot Action Plan 2 - THE RIGHT ATTITUDE STARTS WITH YOU Be Grateful Keep Your Body Healthy Focus on Positive Thoughts Invoke Inner Peace Case Study 3 - INTERNAL STRESS MANAGEMENT Irritability Unhappiness with Your Job Feeling Underappreciated Not Well-Rested Case Study 4 - EXTERNAL STRESS MANAGEMENT Office Furniture Not Ergonomically Sound High Noise Volume in the Office Rift with Co-Workers Demanding Supervisor Case Study 5 - TRANSACTIONAL ANALYSIS What is Transactional Analysis? Parent Adult Child Case Study 6 - WHY ARE SOME CUSTOMERS DIFFICULT? They Have Truly Had a Bad Experience and Want to Vent They Have Truly Had a Bad Experience and Want Someone to be Held Accountable They Have Truly Had a Bad Experience and Want Resolution They Are Generally Unhappy Case Study 7 - DEALING WITH THE CUSTOMER OVER THE PHONE Listen to the Customer?s Complaint Build Rapport Do Not Respond with Negative Words or Emotion Offer a Verbal Solution to Customer Case Study 8 - DEALING WITH THE CUSTOMER IN PERSON Listen to the Customer?s Complaint Build Rapport Responding with Positive Words and Body Language Besides Words, What to Look For? Case Study 9 - SENSITIVITY IN DEALING WITH CUSTOMERS Who are Angry Who Are Rude With Different Cultural Values Who Cannot Be Satisfied Case Study 10 - SCENARIOS OF DEALING WITH A DIFFICULT CUSTOMER Angry Customer Rude Customer Culturally Diverse Customer Impossible to Please Customer Case Study 11 - CUSTOMER ONCE YOU HAVE ADDRESSED THEIR COMPLAINT Call the Customer Send the Customer an Email Mail the Customer a Small Token Handwritten or Typed Letter Case Study 12 - WRAPPING UP Words From The Wise Review Of The Parking Lot Lessons Learned Recommended Reading Completion Of Action Plans And Evaluations

Duration 1 Days 6 CPD hours Overview Understand problems and the creative problem solving processIdentify types of information to gather and key questions to ask in problem solving Identify the importance of defining a problem correctlyIdentify and use four different problem definition toolsWrite concrete problem statementsUse basic brainstorming tools to generate ideas for solutionsEvaluate potential solutions against criteria, including cost/benefit analysis and group votingPerform a final analysis to select a solutionUnderstand the roles that fact and intuition play in selecting a solutionUnderstand the need to refine the shortlist and redefine itUnderstand how to identify the tasks and resources necessary to implement solutionsEvaluate and adapt solutions to reality This workshop will give students an overview of the creative problem solving process, as well as key problem solving tools that they can use every day. Skills such as brainstorming, information gathering, & analyzing data will be covered during class. Getting Started Workshop Objectives The Problem Solving Method What is a Problem? What is Creative Problem Solving? What are the Steps in the Creative Solving Process? Case Study Module Two: Review Questions Information Gathering Understanding Types of Information Identifying Key Questions Methods of Gathering Information Case Study Module Three: Review Questions Problem Definition Defining the Problem Determining Where the Problem Originated Defining the Present State and the Desired State Stating and Restating the Problem Analyzing the Problem Writing the Problem Statement Case Study Module Four: Review Questions Preparing for Brainstorming Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (I) Identifying Mental Blocks Removing Mental Blocks Stimulating Creativity Case Study Module Five: Review Questions Generating Solutions (II) The Morphological Matrix The Six Thinking Hats The Blink Method Case Study Module Seven: Review Questions Analyzing Solutions Developing Criteria Analyzing Wants and Needs Using Cost/Benefit Analysis Case Study Module Eight: Review Questions Selecting a Solution Doing a Final Analysis Paired Comparison Analysis Analyzing Potential Problems Case Study Module Nine: Review Questions Planning Your Next Steps Identifying Tasks Identifying Resources Implementing, Evaluating, and Adapting Case Study Module Ten: Review Questions Creating a Performance Plan Planning the Follow-Up Meeting Celebrating Successes Identifying Improvements Case Study Module Eleven: Review Questions Wrapping Up Words from the Wise Lessons Learned

Duration 1 Days 6 CPD hours This course is intended for This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. Overview This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives Preparing for Change Defining Your Strategy Building the Team Identifying the WIFM What's in it for Me? Building Support Understanding Change Influences on Change Common Reactions to Change Tools to Help the Change Process Managing the Change Change Readiness Audit Stakeholder analysis Developing a Change Management Plan Developing a Communication Plan Implementing the Plans Gaining Support Gathering Data Addressing Concerns and Issues Evaluating and Adapting Making it All Worthwhile Leading Status Meetings Celebrating Successes Sharing the Results and Benefits Using Appreciative Inquiry The Four Stages The Purposes of Appreciative Inquiry Examples and Case Studies Bringing People to Your Side A Dash of Emotion Plenty of Facts Building Resiliency What is Resiliency? Why is It Important? Five Easy Steps for the Leader and the Individual Building Flexibility What is Flexibility? Why is it Important? Five Easy Steps for the Leader and the Individual Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Additional course details: Nexus Humans Change Management training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Change Management course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who desire to influence, develop, and/or implement a business ethics program in an organization. Overview Upon successful completion of this course, students will be able to foster a successful company culture and increase profitability by implementing a program of good business ethics. In this course, students will grow in their understanding of business ethics, their impact on all business levels and how all who interact with the company influence the development of a company business ethic. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives What is Ethics? What is Business Ethics 10 Benefits of Managing Ethics Case Study Implementing Ethics in the Workplace Benefits Guidelines for Managing Ethics in the Workplace Roles and Responsibilities Employer / Employee Rights Privacy Policies Harassment Issues Technology Business and Social Responsibilities Identifying Types of Responsibilities Case Study Handling Conflicting Social and Business Responsibilities Case Study Ethical Decisions The Basics Balancing Personal and Organizational Ethics Common Dilemmas Making Ethical Decisions Overcoming Obstacles Whistle Blowing Criteria and Risk The Process When You Should 'Blow the Whistle Managerial Ethics Ethical Management Identifying the Characteristics Ensuring Ethical Behavior Unethical Behavior Recognize and Identify Preventing Addressing Interventions Ethics in Business (I) Organization Basics Addressing the Needs Ethical Principles Ethics in Business (II) Ethical Safeguards Developing a Code of Ethics Performing an Internal Ethics Audit Upholding the Ethics Program Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Additional course details: Nexus Humans Business Ethics training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Ethics course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and individuals who would like to increase their skill in leading and planning meetings. Overview Upon successful completion of this course, participants will have the basic tools needed to initiate and manage meetings that will engage attendees and leave a positive and lasting impression. In this course, participants will learn the needed skills in planning and implementing a successful meeting. Getting Started Workshop Objectives Action Plan Planning and Preparing (1) Identifying the Participants Choosing the Time and Place Creating the Agenda Practical Illustration Planning and Preparing (2) Gathering Materials Sending Invitations Making Logistical Arrangements Practical Illustration Setting Up the Meeting Space The Basic Essentials The Extra Touches Choosing a Physical Arrangement Practical Illustration Electronic Options Overview of Choices Available Things to Consider Making a Final Decision Practical Illustration Meeting Roles and Responsibilities The Chairperson The Minute-taker The Attendees Variations for Large and Small Meetings Practical Illustration Chairing a Meeting (1) Keeping the Meeting on Track Dealing with Overtime Holding Participants Accountable Practical Illustration Chairing a Meeting (2) Running in and Out Cell Phone Ringing Off on a Tangent Personality Conflict Practical Illustration Dealing With Disruptions Running in and Out Cell Phone Ringing Off on a Tangent Personality Conflict Practical Illustration Taking Minutes What are Minutes? What do I Record? A Take-Home Template Practical Illustration Making the Most of Your Meeting The Minute Meeting Using Games Giving Prizes Simple Magic Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Meeting Management Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Meeting Management Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for anyone engaged with teams or looking to live a more fulfilling life. Overview Upon successful completion of this course, participants will gain a new perspective on themselves and their emotions, and increase their value to society. In this course, participants will learn how beneficial becoming more self-aware can be and see how a highly self-aware person becomes more equipped to deal with daily life and its challenges. Getting Started Workshop Objectives Action Plan What is the Self? The Physical Self The Emotional Self The Mental Self The Spiritual Self Practical Illustration Awareness of the Physical Self Scanning Progressive Relaxation Physical Stressors Exercise Practical Illustration Time Management Organization Goal Management Priorities Procrastination Practical Illustration The Emotional Self Validity of Emotions Utility of Emotions Emotional Arousal Emotional Valence Practical Illustration Mood Management Emotional Intelligence Categories of Emotion Increasing Arousal Decreasing Arousal Practical Illustration The Mental Self Thinking Style Learning Style Personality Stinking Thinking Practical Illustration Interpersonal Awareness Addressing Different Thinking Styles Addressing Different Learning Styles Active Listening and Body Language Transactional Analysis Practical Illustration The Spiritual Self Mindfulness Meditation Cultivating Positivity Gratitude Practical Illustration Limitations of Self Awareness Navel Gazing Excessive Self Discipline Developing Humility Developing Empathy Practical Illustration Independence versus Interdependence What is Interdependence? Systems Theory More Than the Sum of All Parts Team Building Practical Illustration Wrapping Up Words from the Wise Additional course details: Nexus Humans Improving Self Awareness training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Improving Self Awareness course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and supervisors engaged in working with the Millennial generation workforce. Overview Upon successful completion of this course, participants will be able to define onboarding, discuss the characteristics of Millennials, and develop action plans for working with them. In this course, participants will learn to build an onboarding process that recognizes the challenges and strengths of the Millennial workforce. Getting Started Workshop Objectives Action Plan Purpose of Onboarding Start Up Costs Employee Anxiety Employee Turnover Realistic Expectations Practical Illustration Introduction Why Onboarding? Importance of Onboarding Making Employees Feel Welcome First Day Checklist Practical Illustration Millennials and Onboarding Who are Millennials? How Do Millennials Differ from Other Workers? Investiture Socialization ? Let Them Be Themselves! Informal Rather than Formal Onboarding Processes Practical Illustration Onboarding Checklist Pre-Arrival Arrival First Day First Week First Month Practical Illustration Engaging the Millennial Employee Create an Informal Program Engage Employees One-on-one The Role of Human Resources The Role of Managers Practical Illustration Following Up with the Millennial Employee Initial Check-In ? One-on-one Following up ? Regular, Informal Follow Ups Setting Schedules ? Millennials and Work-Life Mentoring and the Millennial Practical Illustration Setting Expectations with the Millennial Employee Define Requirements ? Provide Specific Instructions Identify Opportunities for Improvement and Growth Set Verbal Expectations Put It in Writing Practical Illustration Mentoring the Millennial Be Hands-On and Involved Serial Mentoring Be a Mentor, Not an Authority Figure Focus Millennia?s Exploratory Drive on Work Practical Illustration Assigning Work to the Millennial Employee Provide Clear Structure and Guidelines Provide Specific Benchmarks Set Boundaries and Provide Reality Checks Practical Illustration Providing Feedback Millennials Thrive on Feedback! Characteristics of Quality Feedback Informal Feedback Formal Feedback Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Millennial Onboarding training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Millennial Onboarding course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for managers and individuals who need to recognize and overcome anxiety occurring in the workplace. Overview Upon successful completion of this course, participants will be able to identify workplace anxiety and learning powerful coping strategies to help work with anxiety, rather than against it. In this course, participants will learn resources and effective skills that will help them recognize and manage anxiety in the workplace. Getting Started Workshop Objectives Action Plan Types of Anxiety Generalized Anxiety Disorder Social Anxiety Panic Disorder Phobias Obsessive-Compulsive Disorder Practical Illustration Physical Symptoms Rapid Heartbeat Panic Attack Headache Trembling or Shaking Digestive Discomfort Practical Illustration Anxiety Triggers Fear of the Unknown Fear of Conflict or Confrontation Holding in Feelings Public Speaking Perfectionism Practical Illustration Anxiety vs. Nervousness Determining the Cause The Duration of Symptoms Intensity of Symptoms Interfering With Life Levels of Anxiety Practical Illustration Recognizing Anxiety in Others Avoiding Social Situations Difficulty Accepting Negative Feedback Difficulty Focusing on Tasks Irrational Fears Offering Support Practical Illustration Coping Strategies (I) Keeping a Journal Power of Positive Thinking Creating a ?Me? Place Establish Attainable Goals -- Rule Practical Illustration Coping Strategies (II) Talk With Friends and Family Get Enough Sleep Eating Well and Exercise Breathing Exercises Begin Small and Build Up to Larger Challenges Practical Illustration Acknowledge the Situation It?s OK to Make a Mistake Accept the Situation, and Move On Ending the Cycle Identify the Trigger You?re Not Alone Practical Illustration The Positive Aspects Alerts Us to Danger Improves Self-Awareness Great Motivator Prevent Mistakes Empathetic and Understanding Practical Illustration When to Seek Extra Help? Feeling Overwhelmed Physical Changes Unable to Work or Function Experiencing Panic Attacks Feelings of Irritability Practical Illustration Wrapping Up Words From the Wise Additional course details: Nexus Humans Managing Workplace Anxiety training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Managing Workplace Anxiety course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for This course is intended for individuals who want to recognize and manage their emotions, behaviors and impulses and apply these skills to the world around them. Overview Upon successful completion of the Developing Emotional Intelligence course, participants will have the tools to gain control over emotions, navigate challenging situations, and communicate empathetically. In this course, students will develop the skill of emotional intelligence to help maximize personal and professional success. Module One: Getting Started Getting Started Module Two: Introduction to Emotional Intelligence Defining Emotional Intelligence The Importance of EI Who Needs It? What Are Emotions? EQ vs. IQ Practical Illustration Module Three: The Components of EI Self-Management Self-Awareness Social Skills Internal Motivation Empathy Practical Illustration Module Four: Tools to Gain Control Journaling Meditation and Mindfulness Identifying Emotional Triggers Breathing Techniques Taking a Break Practical Illustration Module Five: Verbal Communication Skills Active Listening Asking Questions Consider Your Audience Choosing Your Words Be Authentic Practical Illustration Module Six: Nonverbal Communication Skills Body Language Tone Matters Facial Expressions Eye Contact Distance and Personal Space Practical Illustration Module Seven: Managing Relationships With Others Building Rapport Respond, Don?t React Show Gratitude Finding Common Ground Setting Boundaries Practical Illustration Module Eight: Overcoming Obstacles Recognizing and Admitting Failure Disagreeing Constructively Staying Cool Under Pressure Be Open to Perspectives The Power of Forgiveness Practical Illustration Module Nine: Application to Business Practices Working as a Team Setting Business Goals Interviewing for Successful Hires Giving and Receiving Feedback Customer Experience and Rapport Practical Illustration Module Ten: Benefits of Being Emotionally Aware Strong Interpersonal Relationships Able to Manage Change Reduced Stress and Anxiety Improved Decision Making Boosts Employee Morale Practical Illustration Module Eleven: Making an Impact Creating a Powerful First Impression Maintaining Your Composure Inspiring Leadership Gaining Self-Confidence Patience and Practice Practical Illustration Module Twelve: Wrapping Up Words from the Wise Additional course details: Nexus Humans Developing Emotional Intelligence training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Developing Emotional Intelligence course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.