1907 Wrap courses

Description: Call center agent is a person that represents the company through handling incoming and outgoing calls. Depending on the business they are in, it is possible for them to handle account inquiries, customer complaints or support issues. As call center agents are considered as representatives of a company, they must be trained to make sure they are representing the company well. Learn the necessary skills through this advanced call center course we are providing and become a professional call center agent. Who is the course for? Call center agents or customer service representatives who need to acquire skills for their profession. People who are interested in call center customer service training. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Call Center Training course is a useful qualification to possess, and would be beneficial for the following careers: Administration Assistant Call Center Agents Customer Service Representative Online Assistant Telephone Assistant. Call Centre and Customer Service Basics Module One - Getting Started 00:15:00 Module Two - The Basics (I) 00:30:00 Module Three - The Basics (II) 00:30:00 Module Four - Phone Etiquette 01:00:00 Module Five - Tools 01:00:00 Module Six - Speaking Like a Star 00:30:00 Module Seven - Types of Questions 01:00:00 Module Eight - Bench marking 00:30:00 Module Nine - Goal Setting 00:30:00 Module Ten - Key Steps 01:00:00 Module Eleven - Closing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Call Centre & Customer Service Training Course- Activities 00:00:00 Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Advanced Call Centre Skills Training 00:30:00 Final Exam Final Exam- Advanced Call Centre Skills Training 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Tackling the day to day millennial employee management problems Do you find yourself out of step when managing your new generation millennial employees? Are you lost in their conversations even if you are the boss? Well, not to worry anymore because this course can definitely help you out. What you need to understand is - this generation, like all generations before it, has its own personality. They are the creation of new cultures and social activities. They create and live in their own mind space. This course will help you to understand their psyche and develop managerial skills that will make you an amazing boss. Most importantly, you can expect to learn how to characterize a generation, including generations other than the millennials themselves. Explore the opportunities in dealing with millennials in the workplace and create an onboarding process for them. Learn about the uniqueness of different generations and develop action plans on working with Millennials and learn from retrospection. So, what are you waiting for? Take a leap and jump into a cluster of different cultures. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Millennial Onboarding Module One - Getting Started 00:30:00 Module Two - Purpose of Onboarding 01:00:00 Module Three - Introduction 01:00:00 Module Four - Millennials and Onboarding 01:00:00 Module Five - Onboarding Checklist 01:00:00 Module Six - Engaging the Millennial Employee 01:00:00 Module Seven - Following Up With the Millennial Employee 01:00:00 Module Eight - Setting Expectations with the Millennial Employee 01:00:00 Module Nine - Mentoring the Millennial 01:00:00 Module Ten - Assigning Work to the Millennial Employe 01:00:00 Module Eleven - Providing Feedback 01:00:00 Module Twelve - Wrapping Up 00:30:00 Employee Management Course: Millennial Onboarding- Activities 00:00:00 Bridging Generation Gap Module One - Getting Started 01:00:00 Module Two - History 00:30:00 Module Three - Traditionalist 01:00:00 Module Four - Baby Boomers 01:00:00 Module Five - Generation X 01:00:00 Module Six - Generation Y 01:00:00 Module Seven - Differentiations Between 01:00:00 Module Eight - Finding Common Ground 01:00:00 Module Nine - Conflict Management (I) 01:00:00 Module Ten - Conflict Management (II) 01:00:00 Module Eleven - The Power of 4 00:30:00 Module Twelve - Wrapping Up 01:00:00 Bridging the Generation Gap in the Workplace Course- Activities 00:00:00 Mock Exam Mock Exam- Employee Management: Generation Difference 00:30:00 Final Exam Final Exam- Employee Management: Generation Difference 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: As professionals working in this modern day, emails are already part of our career. To know about Microsoft Outlook 2007 will not only help us organise our emails but will help us to become more productive. Through this course designed for Microsoft Outlook 2007, you will learn all the skills, knowledge, and information about the program. You will know how to send robust messages, taking advantage of text formatting and insertion tools in this course. You will also learn how Outlook's tools can help you filter out the messages you don't want to read. Then learn to stay organised by creating folders to store your Outlook items. Who is the course for? Professionals who want to learn about Microsoft Outlook functions and features People who have an interest in knowing all about Microsoft Outlook 2007 Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft Outlook 2007 - Bundle Course would be beneficial for any professions or career such as: Administrative Assistant Administrator Office Manager Personal Assistant Secretary. Microsoft Outlook 2007 for Beginners Module One - Getting Started 00:30:00 Module Two - Opening and Closing Outlook 01:00:00 Module Three - Working with E-mail 01:00:00 Module Four - Creating a New E-mail 01:00:00 Module Five - Managing E-mail 01:00:00 Module Six - Managing Junk Mail 01:00:00 Module Seven - Outlook's Organization Tools 01:00:00 Module Eight - Searching for Items 01:00:00 Module Nine - An Introduction to the Calendar 01:00:00 Module Ten - An Introduction to Tasks 01:00:00 Module Eleven - An Introduction to Contacts 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Outlook 2007 for Beginners 00:00:00 Microsoft Outlook 2007 Advanced Level Module One - Getting Started 00:30:00 Module Two - Customizing Outlook 01:00:00 Module Three - Adding Word Elements to an E-mail 01:00:00 Module Four - Customizing Your Profile 01:00:00 Module Five - Advanced E-Mail Tasks 01:00:00 Module Six - Advanced Calendar Tasks 01:00:00 Module Seven - Doing More with Tasks 01:00:00 Module Eight - Using Notes 01:00:00 Module Nine - Viewing RSS Feeds 01:00:00 Module Ten - Managing Outlook Data, Part One 01:00:00 Module Eleven - Managing Outlook Data, Part Two 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft Outlook 2007 Advanced Level 00:00:00 Mock Exam Mock Exam- Microsoft Outlook 2007 - Beginner, Advanced 00:30:00 Final Exam Final Exam- Microsoft Outlook 2007 - Beginner, Advanced 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about communication skills Understand the core competencies and principles of communication skills Explore the various areas of communication skills Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert leader or manager or speaker and presenter 3 Steps To Improve Your Communication Skills in The Workplace Course Master the skills you need to propel your career forward in communication skills. This course will equip you with the essential knowledge and skillset that will make you a confident leader or manager or speaker and presenter and take your career to the next level. This comprehensive communication skills course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this communication skills course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective communication skills practice and equip you with the essential skills, confidence and competence to assist you in the communication skills industry. You'll gain a solid understanding of the core competencies required to drive a successful career in communication skills. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for leader or manager or speaker and presenter or for people who are aspiring to specialise in communication skills. Enrol in this communication skills course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive communication skills course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this communication skills can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This communication skills course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This communication skills course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This communication skills course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction Effective Communication 00:02:00 Learning and Language 00:02:00 Ontological Learning 00:03:00 400 Years Ago 00:03:00 The Human Being 00:03:00 Phenomenon of Language 00:03:00 Introducing Speech Acts 00:02:00 Introducing Speech Acts:1 Introducing Speech Acts-1 00:01:00 Requests 00:02:00 Offers 00:02:00 Elements of Effective Requests 00:08:00 Promises 00:03:00 Wrapping Up 00:02:00 Introducing Speech Acts: 2 Introducing Speech Acts-2 00:02:00 Assertions 00:01:00 Declarations 00:04:00 Wrapping Up 00:02:00 Passions Passions 00:03:00 Emotions 00:05:00 Moods and Emotions 00:05:00 Wrapping Up 00:03:00 Introducing the Body Introducing the Body 00:03:00 The 5 Body Dispositions 00:01:00 Center 00:07:00 Resolution 00:05:00 Stability 00:05:00 Flexibility 00:05:00 507- Openness 00:04:00 Wrapping Up 00:03:00 The Observer We Are 00:06:00 Invitation to-Work With Me 00:02:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Description: Need to prevail in business and leave your competitors behind? You'll have to figure out how to procure the best people, teach them how to lead, and keep them working for your organisation. Human Resources aren't only a division in your business - it is the absolute entirety of your business! You will fail if you don't know precisely how to pick the best team. Good leaders lead. Being a good leader does not necessarily mean one has to own the business in order to steer it in a successful manner. It simply means that the direction of the company or project would entail having someone with a clear vision of how the goals are to be achieved to the best of everyone's abilities and to the benefit of the company. Enroll in our HR and Leadership Management course and learn about the common challenges of human resources. Find out how to attract and retain the best teams for achieving company's success. In this course you will learn the necessary skills, knowledge and information of HR & Leadership Management.  Who is this course for? HR Managers Entrepreneurs Small Business Owners HR Professionals Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Diploma in HR and Leadership Management course will be very beneficial and helpful, especially to the following professionals: Entrepreneur. Manager. Line manager. Team leader. Supervisor. Executive. HR Assistant. HR Manager. HR Executive. HR Consultant. HR and Leadership Management - Updated Version HR Management Introduction to Human Resources 00:20:00 Employee Recruitment and Selection Procedure 00:35:00 Employee Training and Development Process 00:24:00 Performance Appraisal Management 00:22:00 Employee Relations 00:19:00 Motivation and Counselling 00:22:00 Ensuring Health and Safety at the Workplace 00:19:00 Employee Termination 00:18:00 Employer Records and Statistics 00:17:00 Essential UK Employment Law 00:30:00 Leadership Management Module 01: Developing the Leader Within You 00:21:00 Module 02: Emotional Intelligence in Leadership 00:17:00 Module 03: Communication Skills 00:26:00 Module 04: Public Speaking 00:30:00 Module 05: Critical Thinking in Problem-Solving and Decision Making 00:23:00 Module 06: Motivation and Counselling 00:16:00 Module 07: Management and Leadership 00:26:00 HR and Leadership Management - Old Version Human Resource Management Module One - Getting Started 00:30:00 Module Two - Human Resources Today 01:00:00 Module Three - Recruiting and Interviewing 01:00:00 Module Four - Retention and Orientation 01:00:00 Module Five - Following Up With New Employees 01:00:00 Module Six - Workplace Health & Safety 01:00:00 Module Seven - Workplace Bullying, Harassment, and Violence 01:00:00 Module Eight - Workplace Wellness 01:00:00 Module Nine - Providing Feedback to Employees 01:00:00 Module Ten - Disciplining Employees 01:00:00 Module Eleven - Terminating Employees 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities - Advanced Diploma in Human Resource Management 00:00:00 HR and Leadership Leader and HR Management 00:30:00 Commitment and HR Management 01:00:00 Team Management 00:30:00 Build A Mastermind Group 02:00:00 People Recognition in HR Management 00:30:00 Performance, Goals and Management 00:30:00 Think Outside The Box 00:30:00 Be Passionate about Your Work 00:30:00 The Importance Of A Good Team Leader 00:30:00 Leadership and People Management Module One - Getting Started 00:30:00 Module Two - The Evolution of Leadership 01:00:00 Module Three - Situational Leadership 01:00:00 Module Four - A Personal Inventory 01:00:00 Module Five - Modeling the Way 01:00:00 Module Six - Inspiring a Shared Vision 01:00:00 Module Seven - Challenging the Process 01:00:00 Module Eight - Enabling Others to Act 01:00:00 Module Nine - Encouraging the Heart 01:00:00 Module Ten - Basic Influencing Skills 01:00:00 Module Eleven - Setting Goals 01:00:00 Module Twelve - Wrapping Up 00:30:00 Leadership and People Management Diploma- Activities 00:00:00 Mock Exam Mock Exam- HR and Leadership Management 00:30:00 Final Exam Final Exam- HR and Leadership Management 00:30:00

Description: Negotiation is the key to any organizations success. No business can survive without beneficial contracts. Within any organization, negotiation skills can prompt your professional success. Master the negotiating skills through this course and improve your business prospect, employability as well as your corporate potential.This course will explain the negotiation process in detail providing the students with the negotiation skills and strategies they need to succeed in today's challenging commercial environment. Who is this course for? A businessman. For people who are looking forward to adopting good negotiation skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career path: The Advanced Negotiation Skills course would be beneficial for the following careers: Sales Professional. Vendor Manager. Legal Administration. Human Resource Professional. Real Estate Broker. Construction Manager. Health Service Manager. Marketing Manager. Counselling Psychologist. Lawyer. Chief Executive. Negotiation Basics How to Negotiate With Your Landlord About Problems 00:30:00 How to Negotiate With Your Family Members, and Keep the Peace 00:30:00 What is Involved When A Labor Negotiation Takes Place? 01:00:00 What is involved when negotiating a car lease? 01:00:00 What is involved when negotiating a car purchase? 01:00:00 What is involved when negotiating a real estate purchase? 01:00:00 How to use Negotiating Skills 01:00:00 How to practice negotiating skills 00:30:00 How to put your negotiating skills to work for your business 01:00:00 How to find negotiating skills that you can really use 00:30:00 How to make negotiating a habit 00:15:00 How to avoid negotiating too much 00:30:00 How you use words when negotiating 00:15:00 How to use body language when negotiating contracts 00:30:00 How to use eye contact when negotiating sales 01:00:00 How to ask for a raise, negotiation for your career 00:30:00 How to ask for better benefits, how to negotiate 00:30:00 What is the art of negotiating 01:00:00 How to negotiate your way out of paying your bill all at one time 00:30:00 How to avoid raising your voice when negotiating a problem 00:15:00 Three methods of getting someone to do what you want with the negotiation skills 01:00:00 Three Methods of avoiding a conflict while negotiating 00:30:00 Three Methods of avoiding a fight with your co-workers with negotiation skills 00:30:00 Three methods of getting someone to do what you want with the negotiation skills 01:00:00 How to realize your own negotiation skills and put them to work in your career 00:30:00 What is the top three negotiation skills needed by managers? 01:00:00 How to negotiate when trading in a car 00:30:00 How to negotiate with your boss, about anything 01:00:00 How to negotiate with your creditor about debts 00:15:00 How to negotiate when opening a new investment account 00:15:00 Developing Negotiation Skills Module One - Getting Started 01:00:00 Module Two - Understanding Negotiation 01:00:00 Module Three - Getting Prepared 01:00:00 Module Four - Laying the Groundwork 01:00:00 Module Five - Phase One - Exchanging Information 01:00:00 Module Six - Phase Two - Bargaining 01:00:00 Module Seven - About Mutual Gain 01:00:00 Module Eight - Phase Three - Closing 01:00:00 Module Nine - Dealing with Difficult Issues 01:00:00 Module Ten - Negotiating Outside the Boardroom 01:00:00 Module Eleven - Negotiating on Behalf of Someone Else 01:00:00 Module Twelve - Wrapping Up 00:30:00 Negotiation Skills Certificate- Activities 00:00:00 Handling Objections & How to Negotiate Module One - Getting Started 00:30:00 Module Two - Three Main Factors 01:00:00 Module Three - Seeing Objections as Opportunities 00:30:00 Module Four - Getting to the Bottom 01:00:00 Module Five - Finding a Point of Agreement 01:00:00 Module Six - Have the Client Answer Their Own Objection 00:30:00 Module Seven - Deflating Objections 01:00:00 Module Eight - Unvoiced Objections 01:00:00 Module Nine - The Five Steps 01:00:00 Module Ten - Dos and Don'ts 00:30:00 Module Eleven - Sealing the Deal 00:30:00 Module Twelve - Wrapping Up 01:00:00 Handling Sales Objections & Negotiating Course- Activities 00:00:00 Mock Exam Mock Exam- Advanced Negotiation Skills Course 00:30:00 Final Exam Final Exam- Advanced Negotiation Skills Course 00:30:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

 Do you want to be able to develop your skills and at the same have a career growth? If so, then this course will be perfect for you and your needs. Description: Do you always feel burned out because of work? Are you feeling that you are stuck with your work and being burdened by it? If you are feeling like this, then this course will help you learn the necessary skills you need for career development. You will also be educated on the skills where you need improvement and help you taking assessment tests for your chosen career. This course will also help you in getting help through mentoring and taking online and offline classes. This course will also teach you valuable life lessons and the importance of esteem for career development. Who is the course for? Professionals or anyone who helps people with their dilemmas in career development. People who have an interest in developing their career developing skills. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Career Developing Skills would be beneficial for the following careers: Career Coaches Human Resource Specialist Human Resource Managers Life Coaches Managers Mentors Top Executives. Career Developing Skills Introduction 00:15:00 Ways To Improve Your Performance At Work 00:30:00 Career Aptitude Tests And Career Assessments 00:30:00 Get Mentoring 01:00:00 Importance Of Online Courses 00:30:00 Advantages To Take Offline Courses 00:30:00 Benefits Of Life Lessons 00:30:00 Self Esteem 01:00:00 Professional CV & Resume Writing Techniques INTRODUCTION 00:15:00 EFFECTIVE RESUME AND COVER LETTER WRITING 00:30:00 THE PURPOSE OF YOUR RESUME 01:00:00 RESUME PRESENTATION IS THE KEY 01:00:00 WOW THE EMPLOYER 01:00:00 ELEMENTS OF A RESUME THAT WILL IMPRESS 01:00:00 WRITING YOUR OBJECTIVE 01:00:00 WRITING YOUR SUMMARY 01:00:00 WRITING THE SKILLS AND ACCOMPLISHMENTS SECTION 01:00:00 RESUME FORMATTING 01:00:00 WRITING AN ELECTRONIC RESUME 01:00:00 PUT YOUR BEST FOOT FORWARD 00:15:00 YOUR RESUME - A WORK OF ART 01:00:00 WRITING THE HISTORY/ EXPERIENCE SECTION 01:00:00 WRITING YOUR EDUCATION SECTION 01:00:00 WRITING A PROFESSIONAL AFFILIATIONS SECTION 00:15:00 WRITING A PUBLICATIONS and PERSONAL INTERESTS SECTION 01:00:00 WRITING A REFERENCES SECTION 00:30:00 YOUR RESUME - A WORK OF ART 01:00:00 DO NOT PUT IN YOUR RESUME 00:15:00 A VARIETY OF RESUME SAMPLES 00:30:00 THE IMPORTANCE OF WRITING COVER LETTERS 01:00:00 COVER LETTER OUTLINE: HOW TO WRITE A GOOD COVER LETTER 01:00:00 KEY PHRASES TO BE USED IN YOUR COVER LETTER 00:15:00 COVER LETTER SAMPLE 01:00:00 BASIC COVER LETTER TEMPLATE EXAMPLE 00:30:00 CONCLUSION 00:15:00 How to Face an Interview Successfully Importance of Knowing The Tips And Tricks for Interviews 00:15:00 The Different Types of Interviews 01:00:00 Skill Building to Crack Interviews 00:15:00 Tools and Miscellaneous You Need To Have 00:15:00 The Perfect 'Resume' - Significance and Importance 00:30:00 Preparing Properly for an Interview 00:30:00 What Role Does Appearance Play? 00:30:00 Tips To Gear Up - Pre-Interview 00:30:00 Modern Tips By Interview Experts 00:30:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Career Developing Skills 00:30:00 Final Exam Final Exam- Career Developing Skills 00:30:00

Do you want to know how to communicate effectively? Do you want to improve interpersonal communication skills? Then it's time for you to learn how to communicate effectively in this Effective Communication Course. Description: Effective communication is the key in any field. There are specific strategies and techniques that will no doubt help you in improving your interpersonal communication skills. By undertaking this course you will be able to acquire the appropriate skills to become a great communicator with effective interpersonal abilities. Who is the course for? Professionals who work in the communications industry or part of the communications and human resources department. Furthermore, it will help the top executive executes effectively commanding their subordinates to function well and communicate with them effectively. People who are interested in learning more about communication and those people who are struggling with communication and wish to express their thoughts into actions. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be ages 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: This Effective Communication Course is a useful qualification to possess, and would be beneficial for the following careers: Customer Service Executives Customer Service Consultant Human Resources Manager Business Development Manager Communication Department Head Executive Producers Marketing Manager Public Relations Officer Social Media Specialist Strategist And Many More! Effective Communication Introduction 00:30:00 Importance Of Effective Communication 00:30:00 7 C's Of Effective Communication 01:00:00 Improving Interpersonal Communication Skills 00:30:00 Becoming A Great Communicator 00:30:00 Properties Of Interpersonal Communication 00:30:00 Wrapping Up 00:15:00 Communication Techniques What Is Communication 00:30:00 Understand Yourself And Your Message 00:30:00 Ways To Understand Face Reading 00:30:00 Pay Attention To Body Language 00:30:00 Learn To Use Terms That Spark Interest 00:30:00 Give Your Message Within Very Short Time 00:30:00 Communicating Effectively Module One - Getting Started 00:30:00 Module Two - Communicating with Body Language 01:00:00 Module Three - Reading Body Language 01:00:00 Module Four - Body Language Mistakes 00:30:00 Module Five - Gender Differences 00:30:00 Module Six - Nonverbal Communication 01:00:00 Module Seven - Facial Expressions 02:00:00 Module Eight - Body Language in Business 01:00:00 Module Nine - Lying and Body Language 01:00:00 Module Ten - Improve Your Body Language 01:00:00 Module Eleven - Matching Your Words to Your Movement 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam- Effective Communication Course 00:20:00 Final Exam Final Exam- Effective Communication Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to improve your customer service skills & want to make your customers happy? Do you want to exceed customer expectations and want to create clients who spread words about your business? If yes, then enrol now and benefit from this course. Description: This Customer Service course teaches the basics of customer service and translates that knowledge into practical application. Students will come away from this customer service course knowing how a positive attitude, going a step beyond basic customer service, and dealing effectively with complaints will enhance their work experience. Students will learn the difference between internal and external customers and will find out how the development and implementation of a comprehensive customer service policy promote consistency in how customers are treated and keep customers happy. Who is the course for? Individuals who have any interaction with customers in any business. People who want to take their customer service skills to the next level. Students. Job seekers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: Level 2 Certificate in Customer Service is a useful qualification to possess, and would be beneficial for the following professionals: Administrative Receptionist. Assistant Office Manager. Call Center Customer Service Representative. Call Center Representative. Call Center Supervisor. Customer Care Representative. Customer Service Administrative Assistant. Customer Service Agent. Customer Service Analyst. Customer Service Assistant. Customer Service Associate. Customer Service Introduction To Customer Service 00:15:00 The Power of Positive Thinking in Customer Service 00:30:00 Types of Difficult Customers and How to Help them 01:00:00 How to Deal with Difficult Customers 00:30:00 Conclusion 00:15:00 Customer Service Basics Customer Service and Retention Templates 01:00:00 Customer Service & Retention Checklist 01:00:00 Customer Service Checklist 01:00:00 Customer Service Skills First Lesson 00:30:00 Second Lesson 01:00:00 Third Lesson 00:30:00 Fourth Lesson 00:30:00 Fifth Lesson 01:00:00 Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Certificate in Customer Service 00:30:00 Final Exam Final Exam- Certificate in Customer Service 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Microsoft PowerPoint 2010 is the most powerful and leading presentation developer created by Microsoft. Microsoft PowerPoint is the most useful software, which assists in creating professional presentations. Through this course, you will get hold of the basic information of how to use Microsoft Word. Explore the basics of how to use the basic features and functions of this software. Learn how to create a basic presentation from scratch by using PowerPoint software. Who is this course for? This course is ideal for individuals who are willing to learn the basics of Microsoft PowerPoint 2010. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint 2010 for Beginners will be very beneficial and helpful, especially to the following professionals: For employees working in any industry, at any position. Microsoft PowerPoint 2010 for Beginners Module One - Getting Started 01:00:00 Module Two - Opening and Closing PowerPoint 00:30:00 Module Three - Working with Presentations 00:30:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 00:30:00 Module Six - Formatting Text 00:30:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 00:30:00 Module Nine - Customizing Slide Elements 01:00:00 Module Ten - Setting Up Your Slide Show 00:30:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Activities-Microsoft PowerPoint 2010 for Beginners 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00