1663 Wrap courses in Cardiff delivered On Demand

Are you part of the sales industry and want to become an expert in this field? Whether you are struggling with sales management in your business or you just want to increase your sales, you will learn the necessary skills, knowledge and information about sales management through this course. Description: Sales Management is important for businesses since sales are the basis for measuring the success of any profit-oriented organisations. You can learn through this course how to be an effective and successful sales expert. Learning the language of sales is the first step to make an effective sales pitch. You will learn to handle any sales objections that may come in your way. Through this course, you will learn to seal a deal and follow up on your sales projects. More importantly, you will learn how to set sales goals, manage sales data and use a prospect board to improve the sales of your business. Who is the course for? Professionals of the sales industry who wants to learn and become an expert in sales management and be able to maintain or increase the sales of the business. People who have an interest in learning about sales management. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Advanced Diploma in Sales Management Course is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Business Development Specialist Entrepreneur Marketing and Promotions Officer Sales Executive Sales Manager Strategist. Sales Management Module One - Getting Started 01:00:00 Module Two - Understanding the Talk 01:00:00 Module Three - Getting Prepared to Make the Call 01:00:00 Module Four - Creative Openings 01:00:00 Module Five - Making Your Pitch 01:00:00 Module Six - Handling Objections 01:00:00 Module Seven - Sealing the Deal 00:30:00 Module Eight - Following Up 01:00:00 Module Nine - Setting Goals 01:00:00 Module Ten - Managing Your Data 00:30:00 Module Eleven - Using a Prospect Board 01:00:00 Module Twelve - Wrapping Up 01:00:00 Salesmanship Introduction To Salesmanship 01:00:00 How the Low Pressure Salesman Uses His Product Knowledge to Build Dynamic Demonstrations 00:30:00 How to Use Enthusiasm in Low Pressure Selling 02:00:00 Building Customer Confidence Through Low Pressure 00:30:00 Timing the Low Pressure Sale 02:00:00 Developing the Low Pressure Sales Personality 00:30:00 How to Organize Yourself for Low Pressure Selling 02:00:00 Objection Handling Techniques 01:00:00 Highlight Closers in Low Pressure Selling 00:30:00 How You Can 'Tell It Faster-Sell It Faster' Through Low Pressure 00:30:00 Sales Communication Communication Basics 00:30:00 The Importance Of Self Esteem 00:30:00 Oral Communication Strategies 00:30:00 Written Communication Techniques 00:30:00 The Importance Of Body Language 00:30:00 Public Speaking Tips 00:30:00 How Bad Communication Damages Your Business 00:30:00 Sales Technique Fundamental Sales Techniques 01:00:00 Extensive Sales Techniques 01:30:00 Sales and Marketing Defining Marketing 00:30:00 Recognising Trends 00:15:00 Conducting Market Research 00:15:00 Strategies for Success 00:15:00 Mission Statements 00:15:00 Trade Shows 00:15:00 Developing a Marketing Plan 00:30:00 Increasing Business 00:15:00 Saying No to New Business 00:30:00 Advertising Myths 00:30:00 Networking Tips 00:30:00 Sales Strategies Selling Skills 00:15:00 The Sales Cycle 00:30:00 Framing Success 00:15:00 Setting Goals with SPIRIT! 00:15:00 The Path to Efficiency 00:15:00 Customer Service 00:15:00 Selling More 00:15:00 Selling Price 00:15:00 Activities Advanced Diploma in Sales Management- Activities 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Advanced Diploma in Sales Management 00:20:00 Final Exam Final Exam- Advanced Diploma in Sales Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Building the Foundation for Healthy Families Introduction to Healthy Families 00:05:00 Your Example is More Powerful Than Words, Bribes, or Threats 00:06:00 Change - Dealing with Resistance 00:06:00 Essential Nutrition For Families 00:07:00 Nutrients To Give Your Child The BEST Chance For Optimal Health 00:07:00 Food And Other Allergies 00:07:00 Mealtimes Are More Than Just Food 00:03:00 Healthy Kids - Packing In The Nutrients 00:05:00 Recipes - Health Foods Kids Will Eat Healthy Families Plant Based Cookbook (with Gluten Free Options) 00:01:00 Oatmeal Surprise 00:05:00 Waffles - regular 00:05:00 Waffles - Gluten Free 00:04:00 Berry Topping 00:06:00 Tofu Topping 00:04:00 Hummus, Choosing The Right Bread, And Lunchboxes 00:06:00 Veggie Burgers With The Powerhouse Grain Quinoa 00:04:00 Veggie Protein Burgers Everyone Loves 00:06:00 Roasted Veggies 00:03:00 Taco Night Or Wraps Or Haystacks 00:02:00 Marinara Sauce - Load Up The Veggies 00:05:00 Cheesy Squash Sauce 00:04:00 Kale Basil Pesto 00:05:00 Ice-Cream Cake 00:10:00 Healthy Activity & More Electronics In Balance - Screen Time & Health 00:07:00 Exercise, Activity & Children 00:06:00 Out of Doors - Nature, Fresh Air, Sunshine 00:06:00 Self-Worth & Self-Esteem 00:12:00 Summary 00:02:00 Assessment Assessment - Healthy Families 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Description: Social Intelligence is about Comprehending your environment as well as having a positive impact. This Certificate in Social Intelligence will give you the understanding, skills and confidence to connect better with people. It will help you master the two crucial communication skills at the heart of social intelligence. You will become more confident in your particular social Circumstances by learning how to express as well as interpret social cues. This course will greatly enhance your ability to build successful relationships.  Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Social Intelligence is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Social Intelligence is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Getting Started 00:05:00 Increase Your Self Awareness 00:25:00 The Keys to Empathy 00:25:00 Active Listening 00:20:00 Insight on Behavior 00:20:00 Communication 00:25:00 Social Cues (I) 00:20:00 Social Cues (II) 00:25:00 Conversation Skills 00:20:00 Body Language 00:25:00 Building Rapport 00:20:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Social Intelligence 00:20:00 Final Exam Final Exam- Certificate in Social Intelligence 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: If you're new to the sales world and desire to expand your sales by using some useful secrets, you should join this course. In this Sales Secrets you will get to know some most useful sales secrets. You will learn how to sell successfully. You will learn how to communicate with customers, build lead lists, and sell the company's services with authority. With this course you will discover the specifics of how to develop the traits that will make you successful sales person and how to build positive, long-lasting relationships with your customers. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Sales Secrets is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Sales Secrets is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: Effective Traits 00:20:00 Module Three: Know Clients 00:30:00 Module Four: Product 00:30:00 Module Five: Leads 00:20:00 Module Six: Authority 00:30:00 Module Seven: Build Trust 00:20:00 Module Eight: Relationships 00:30:00 Module Nine: Communication 00:30:00 Module Ten: Self-Motivation 00:20:00 Module Eleven: Goals 00:20:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Sales Secrets 00:20:00 Final Exam Final Exam- Sales Secrets 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Sales coaching is an undisputed means of driving impact. A sales coach needs to understand the barriers and resistance to sales coaching and then build skills in learning how to coach effectively to improve performance and make their teams successful. The Certificate in Coaching Salespeople is designed to provide the necessary shift in mindset to truly commit to coaching and effectively running a sales team. You will learn the Developmental Sales Coaching Framework to effectively coach salespeople and increase your accountability for personal growth. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Coaching Salespeople is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Coaching Salespeople is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Certificate in Coaching Salespeople Getting Started 00:05:00 What Is a Coach? 00:20:00 Coaching 00:20:00 Process 00:15:00 Inspiring 00:20:00 Authentic Leadership 00:20:00 Best Practices 00:15:00 Competition 00:20:00 Data 00:20:00 Maintenance Strategies 00:20:00 Avoid Common Mistakes 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Coaching Salespeople 00:20:00 Final Exam Final Exam- Certificate in Coaching Salespeople 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Do you want to find better ways to become successful? Are you open for different kinds of opportunities to become profitable and successful? If yes, then this is perfect for you! Description: In this course, you will be learning how to discover lucrative opportunities. You will be able to learn about basic opportunities and how to identify your goals which will yield to profit. You will learn about the different opportunities in the stock market. Through this course, you will learn how to take advantage of the housing crisis. Also, you will be learning more about internet marketing and the downside of not cashing in on opportunities. Who is the course for? Businessmen, Investors or anyone who is interested to discover opportunities. People who have the interest to find opportunities and be successful in it. Entry Requirement: This course is available to all learners, of all academic backgrounds Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Discover Lucrative Opportunities is a useful qualification to possess, and would be beneficial for the following careers: Businessmen Entrepreneurs Investors Managers Marketers. Discover Lucrative Opportunities What Is Opportunity Miner? 01:00:00 Check Out The Stock Market 01:00:00 Identify Your Goals And Priorities 00:30:00 Take Advantage Of The Housing Crisis 01:00:00 About Internet Marketing 01:00:00 The Down Side To Not Cashing In On Opportunities 00:30:00 Wrapping Up 00:15:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Can you say that you are someone who treats gaming as part of your daily life? Do you consider having a career related to gaming? If so, then this course will help you achieve your dreams in game development! Description: You will first be introduced to the gaming basics and how it is used for game development. You will then be introduced to use different kinds of consoles needed for specific games. You will also discover games using your phone and internet. Then you would be knowledgeable on where to find free software that could be used for game development. Lastly, you will understand the accessories that deal with the gaming basics for development. Who is the course for: People who have an interest in becoming part of the game development industry Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment:  At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Gaming Basics for Development Introduction 00:30:00 Understanding Consoles 01:00:00 Using Your Computer 01:00:00 Using Your Phone 01:00:00 Using the Internet 00:30:00 Where to Find Free Software 01:00:00 Understanding Accessories Dealing with Drugs 00:30:00 Wrapping Up 00:15:00 Mock Exam Mock Exam- Gaming Secrets 00:20:00 Final Exam Final Exam- Gaming Secrets 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: Soft skills are those set of specific personality traits that makes an employee compatible to work with. This Soft Skills Training will try to discuss 10 of such skills. With this course you will better understand the importance of developing a set of soft skills. You will begin to see how important it is to develop a core set of soft skills. By managing and looking at the way people interact and seeing things in a new light, you will improve on almost every aspect of your career. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Soft Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Soft Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: What are Soft Skills? 00:15:00 Module Three: Communication 00:15:00 Module Four: Teamwork 00:15:00 Module Five: Problem-Solving 00:15:00 Module Six: Time Management 00:15:00 Module Seven: Attitude and Work Ethic 00:15:00 Module Eight: Adaptability/Flexibility 00:15:00 Module Nine: Self-Confidence (Owning It) 00:15:00 Module Ten: Ability to Learn from 00:15:00 Module Eleven: Networking 00:15:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Soft Skills Training 00:20:00 Final Exam Final Exam- Soft Skills Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: If you are facing some common mental health problems or interested to support someone who does, this Mental Skills Training can help you. It will provide the methods and techniques to not only develop skills such as concentration and positive body language, but also to foster personal characteristics such as self-esteem and positive competitive skills and behaviors. It will help you cope with issues of anxiety, stress low mood and other mild to moderate mental health problems through learning and skill development. So, get this course to learn more about yourself, gain confidence and develop skills in a welcoming, supportive and safe environment. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Mental Skills Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Mental Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Module One: Getting Started 00:05:00 Module Two: Bloom's Taxonomy 00:10:00 Module Three: Knowledge 00:15:00 Module Four: Comprehension 00:15:00 Module Five: Application 00:15:00 Module Six: Analysis 00:15:00 Module Seven: Synthesis 00:15:00 Module Eight: Evaluation 00:15:00 Module Nine: Updated Version 00:15:00 Module Ten: Types of Knowledge 00:15:00 Module Eleven: Training 00:15:00 Module Twelve: Wrapping Up 00:05:00 Mock Exam Mock Exam- Mental Skills Training 00:20:00 Final Exam Final Exam- Mental Skills Training 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Description: The Certificate in Contact Center Training is designed for call center, help desk, customer service and technical support professionals. With this course you will learn practices, skills and techniques for effective, high-quality front-line customer care. It will provide the opportunities to learn and practice skills that build customer relationships and create a positive business image. By getting this course you will be able to recognize customer's needs and adapt strategies to meet those needs. It will enable the effective management of inbound and outbound voice, email, web chat, and customer interactions. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Certificate in Contact Center Training is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Certificate in Contact Center Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Modules Getting Started 00:05:00 It Starts at the Top 00:20:00 Peer Training 00:20:00 How to Build Rapport 00:30:00 Learn to Listen 00:25:00 Manners Matter - Etiquette & Customer Service (I) 00:25:00 Manners Matter - Etiquette & Customer Service (II) 00:20:00 Handling Difficult Customers 00:25:00 Getting the Necessary Information 00:15:00 Performance Evaluations 00:20:00 Training Doesn't Stop 00:15:00 Wrapping Up 00:05:00 Mock Exam Mock Exam- Certificate in Contact Center Training 00:20:00 Final Exam Final Exam- Certificate in Contact Center Training 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00